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-   -   TiVo : Anyone received a offer from Virgin regarding the 500gb box (https://www.cableforum.uk/board/showthread.php?t=33677596)

Peter_ 18-05-2011 05:59
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Sorry if you cannot afford it do not buy it and if you say well I will leave then your bluff should be called as other customers should not have to subsidise you.

denphone 18-05-2011 06:34
Re: Anyone received a offer from Virgin regarding the 500gb box
 
l think your view on this is very simplistic and very narrow and l disagree totally with you but then again we never agree much anyway as you always seem to have your bias hat on.

BenJSmyth 18-05-2011 06:52
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Masque (Post 35239033)
Sorry if you cannot afford it do not buy it and if you say well I will leave then your bluff should be called as other customers should not have to subsidise you.
Everyone always goes for a better deal. I for one will try and haggle for things. Be it a house, a car, or a better deal with a provider. Thankfully we live in a society of competition which allows us to do this and this should be the way it is.

My folks live in France. They have a choice of France Telecom for internet/phone or Orange (owned by France Telecom). They pay around £50 a month for a 5mb internet connection and landline service. Because of the lack of competition the prices remain high and if they receive poor service they never get a quick response for a fix.

Thankfully, we have many providers who frequently compete to keep new customers and pull new customers away from other providers. It is a customers right to try and do better on price to keep a competitive market going. If a customer wants to haggle for a better deal then they should do, although being realistic with it is always a good idea!

denphone 18-05-2011 07:07
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by BenJSmyth (Post 35239043)
Everyone always goes for a better deal. I for one will try and haggle for things. Be it a house, a car, or a better deal with a provider. Thankfully we live in a society of competition which allows us to do this and this should be the way it is.

My folks live in France. They have a choice of France Telecom for internet/phone or Orange (owned by France Telecom). They pay around £50 a month for a 5mb internet connection and landline service. Because of the lack of competition the prices remain high and if they receive poor service they never get a quick response for a fix.

Thankfully, we have many providers who frequently compete to keep new customers and pull new customers away from other providers. It is a customers right to try and do better on price to keep a competitive market going. If a customer wants to haggle for a better deal then they should do, although being realistic with it is always a good idea!


it seems Masque is outnumbered on this issue.:erm::erm:

Perfect Choice 18-05-2011 07:55
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Don't agree, agree with Masque on this issue. If a customer wants to try and get VM to drop an install charge them fine they can ask, equally VM can go and tell the customer to sod off and pay like everybody else is and I support that approach! I'm not subsidising other customers, the offer is available to all or none IMHO and if you wanted free install, should have ordered the 1TB version before the end of April.

If a customer could buy Tivo elsewhere then fine that is genuine competition, wouldn't have an issue then if Sky took on Tivo say (never I know but just an example) and a customer can get best value across competitors. Can follow this logic for BB so not saying for all products, but if somebody wants Tivo, then VMs offer of £49 plus £40 install is a good deal or negotiate a V+ without install if you want.

muppetman11 18-05-2011 09:25
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by mightymagpie99 (Post 35239027)
That's a rather simplistic viewpoint & I think it is rather insulting to accuse anyone of being greedy if they decide to attempt to negotiate a better deal especially as the Virgin Media web site actually encourages existing customers to do so ! I can't understand why anyone would not look to drive down costs in the current financial climate.
Couldn't agree more mate , when I cancelled my TV down to M they asked why , I told them I wanted certain channels and the offer I had got , they couldn't do anything so off I went , but if you can get your package cheaper with a competitor you are right to ring , its upto VM if they retain you or not.

lee_mc 18-05-2011 09:32
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Back to the point of the 'exclusive' email from Virgin..

In my last email I recevied from Virgin with regards to the 500gb TIVO, it said that I would receive and 'exclusive' offer and code with regards to this TIVO.

I was hoping that the 'exclusive' might have meant free installation, as the email had already mentioned pricing etc. Otherwise, why mention 'exclusive' offer when details have already been given?

Also, I understand that Virgin is not a Charity - but the 'exclusive' could work the same way as the 1tb TIVO, i.e. free install covering a set period.

If it can be done for the 1tb version, it can be done for the 500gb version also.

denphone 18-05-2011 09:34
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by muppetman11 (Post 35239121)
Couldn't agree more mate , when I cancelled my TV down to M they asked why , I told them I wanted certain channels and the offer I had got , they couldn't do anything so off I went , but if you can get your package cheaper with a competitor you are right to ring , its upto VM if they retain you or not.
On this l agree with you.

muppetman11 18-05-2011 10:21
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Masque (Post 35239018)
I believe that if you threaten to leave then they should let you as the subscribers should not have to pay for your greed, if you want the same services as another customer then you should pay to receive them, no Ifs and no Buts.
Coming from someone on a staff deal :D that's a bit of a funny thing to say.

lee_mc 18-05-2011 10:27
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by muppetman11 (Post 35239137)
Coming from someone on a staff deal :D that's a bit of a funny thing to say.
Also, we know that not everyone is on the same deal for the same package, so this means that naturally people are going to want a better deal than the one they may already have.

If the goalposts are the same for everyone, then fine, but as we know Virgin keep moving them around!

muppetman11 18-05-2011 10:40
Re: Anyone received a offer from Virgin regarding the 500gb box
 
We best get back on track now to the 500gb TIVO offer .

Itshim 18-05-2011 11:14
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Masque (Post 35238639)
It is quite simple if you want the service you pay the charge as otherwise you do not get the service, it is nothing new and has been a part of what Virginmedia have done for years with many happy customers.

Also try reading this and maybe you will understand why it is a technician install only.

http://www.cableforum.co.uk/board/35...-post3991.html
Sorry but that is besides the point If you supply a rental product - then supply/service & repair should be part of the fee. Any other way is you are "buying" the product but never own it !
Good luck to Virgin for getting away with it. I just don`t like it. :(

mightymagpie99 18-05-2011 11:26
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Masque (Post 35239018)
I believe that if you threaten to leave then they should let you as the subscribers should not have to pay for your greed, if you want the same services as another customer then you should pay to receive them, no Ifs and no Buts.
Presumably you will therefore be willing to forego your staff discount then because it could be said that customers like myself are subsidising you - no if and no buts there using your rather selective logic !

Bringing this back on to topic this whole debacle is being caused by Virgin's abysmal communication policy. If they issue one e-mail promising an exclusive offer ( and to high value paying customers ) then they really should follow it up with an informative and timeous communication.

Digital Fanatic 18-05-2011 11:29
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by mightymagpie99 (Post 35239176)
Presumably you will therefore be willing to forego your staff discount then because it could be said that customers like myself are subsidising you - no if and no buts there using your rather selective logic !

Bringing this back on to topic this whole debacle is being caused by Virgin's abysmal communication policy. If they issue one e-mail promising an exclusive offer ( and to high value paying customers ) then they really should follow it up with an informative and timeous communication.
What VM Staff pay is irrelevant as it's part of the employment package, not a threat to leave.

muppetman11 18-05-2011 11:34
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Digital Fanatic (Post 35239177)
What VM Staff pay is irrelevant as it's part of the employment package, not a threat to leave.
True but its hypocritical of some to suggest people are wrong to question their prices when a competitor is cheaper , especially when they aren't paying full , and I agree staff should have perks.

Digital Fanatic 18-05-2011 11:38
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by muppetman11 (Post 35239179)
True but its hypocritical of some to suggest people are wrong to question their prices when a competitor is cheaper , especially when they aren't paying full , and I agree staff should have perks.
I don't see anything wrong with trying to get a better price, if you are unhappy. Some should also realise that they may already be on a good deal and anything less and they are not worth keeping as a customer.

It's the "I'm leaving unless..." that should be stopped.

Peter_ 18-05-2011 11:47
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by mightymagpie99 (Post 35239176)
Presumably you will therefore be willing to forego your staff discount then because it could be said that customers like myself are subsidising you - no if and no buts there using your rather selective logic !
I have been a customer a lot longer than I have been an employee and that is a perk of the job just the same as most other people get if they work in an industry that allows perks or discounts.

My bugbear is people who ring up and threaten to leave unless they get a good deal, they should be allowed to leave as that is very different to calling up and asking can you give me a better deal as in many cases they can.

Why should any customer have to subsidise someone who is threatening to leave unless the get a drop in price or a free install, I say call your bluff and let you cancel.

---------- Post added at 12:47 ---------- Previous post was at 12:45 ----------

Quote:
Originally Posted by muppetman11 (Post 35239179)
True but its hypocritical of some to suggest people are wrong to question their prices when a competitor is cheaper , especially when they aren't paying full , and I agree staff should have perks.
That is matching a deal not calling up and threatening to leave, they are completely different.

Itshim 18-05-2011 13:48
Re: Anyone received a offer from Virgin regarding the 500gb box
 
[QUOTE=Masque;35239190]

Why should any customer have to subsidise someone who is threatening to leave unless the get a drop in price or a free install, I say call your bluff and let you cancel.

---------- Post added at 12:47 ---------- Previous post was at 12:45 ----------


I so agree. If they are not happy let them cancel.
Having said that once a company gets in a loop of lowering prices its hard to stop.
Before I took over at work we had "repeat" customers always asking for lower quotes. Answer was thats the best price I can offer, quite often got- "but so an so can do it for less". My answer was go to him then ! Surprising few did. Reminds me of the old saying Joe down the road is sell it at £5 you want £6 .Well get it from Joe then.He`s sold out. Answer if I was out of stock the price would be £5 as well :p:

DaMac 18-05-2011 16:08
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Digital Fanatic (Post 35239181)
I don't see anything wrong with trying to get a better price, if you are unhappy. Some should also realise that they may already be on a good deal and anything less and they are not worth keeping as a customer.

It's the "I'm leaving unless..." that should be stopped.
All customers should be worth having and to think anything else is just arrogance, the point i was making is that nothing costs what people try to charge for it, the very fact that someone who is not the boss, or even knows the boss can give it cheaper without his say so proves that the whole equation is accounted for. Then to say people with more money than sense who stump up whatever is asked of them are subsidising people who are prepared to ask the question is propostorous... you all get it cheap yourself's...?? :confused: What you may find is what you actually get from it is loyalty, 19 years ive been a cable customer, yes i buy sky sports but get an inferior product to sky customers, yes i buy sky movies and get an inferior product to sky customers, but here i am each month handing over my hard earned... only one other person i work with (and therefor is in my wage bracket) pays for TV, no one else does, i should be congratulated and cherished even if i want a moan every now and again, because i am not buying a product, i am on a rolling rental and as such except the service level of a rental customer... i dont own any of it, why should i pay an upfront fee of £190 when i dont own it, it has no resaleable value to me.

mightymagpie99 18-05-2011 18:42
Re: Anyone received a offer from Virgin regarding the 500gb box
 
\don't want to fall outover this & appreciate the input from yourself & other VM staff members on this forum. I don't have a problem with any perk that you receive either - I would just ask that you consider the use of emotive words such as "greed" in your posts.BTW I take it that you don't work in retentions !

---------- Post added at 19:42 ---------- Previous post was at 19:35 ----------

...Forgot to add - care to comment on Virgin's abysmal marketing communications ?

Hugh 18-05-2011 19:16
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by DaMac (Post 35239483)
All customers should be worth having and to think anything else is just arrogance, the point i was making is that nothing costs what people try to charge for it, the very fact that someone who is not the boss, or even knows the boss can give it cheaper without his say so proves that the whole equation is accounted for. Then to say people with more money than sense who stump up whatever is asked of them are subsidising people who are prepared to ask the question is propostorous... you all get it cheap yourself's...?? :confused: What you may find is what you actually get from it is loyalty, 19 years ive been a cable customer, yes i buy sky sports but get an inferior product to sky customers, yes i buy sky movies and get an inferior product to sky customers, but here i am each month handing over my hard earned... only one other person i work with (and therefor is in my wage bracket) pays for TV, no one else does, i should be congratulated and cherished even if i want a moan every now and again, because i am not buying a product, i am on a rolling rental and as such except the service level of a rental customer... i dont own any of it, why should i pay an upfront fee of £190 when i dont own it, it has no resaleable value to me.
Sorry, I have to disagree. VM are a business, and need to make profits to pay the shareholders, the employees, and to re-invest in the business.

If VM aren't making profit from a customer, that means other customers are subsiding that customer - no thanks, imho.

denphone 18-05-2011 19:17
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Lets start investing in more channels then.

Chad 18-05-2011 19:36
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Has anyone received the exclusive offer mail shot as of yet? Aren't they due out in the post this week? Can any of the regular Virgin employee posters confirm whether the exclusive offers have indeed started to make their way out to us?

Cheers

Digital Fanatic 18-05-2011 19:46
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Chad (Post 35239741)
Has anyone received the exclusive offer mail shot as of yet? Aren't they due out in the post this week? Can any of the regular Virgin employee posters confirm whether the exclusive offers have indeed started to make their way out to us?

Cheers
I've not heard of any so far.

Chad 18-05-2011 19:49
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Digital Fanatic (Post 35239758)
I've not heard of any so far.
Thanks for the prompt reply DF.

muppetman11 20-05-2011 16:23
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by gtfc1984 (Post 35234670)
Anyone received a offer from Virgin regarding the 500gb box, not received mine yet and boxes are now up for grabs.
Is this Sky's response to VM pricing of TIVO boxes


http://forums.digitalspy.co.uk/showp...16&postcount=1

Digital Fanatic 20-05-2011 16:27
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by muppetman11 (Post 35241390)
Is this Sky's response to VM pricing of TIVO boxes


http://forums.digitalspy.co.uk/showp...16&postcount=1
interesting if it's just the extra storage you are after... it's still not a TiVo box :D

devilincarnate 20-05-2011 16:27
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by muppetman11 (Post 35241390)
Is this Sky's response to VM pricing of TIVO boxes


http://forums.digitalspy.co.uk/showp...16&postcount=1
Can I just ask is the prices quoted in Pounds or Euros as I was unable to tell from the post:confused:

muppetman11 20-05-2011 16:29
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by devilincarnate (Post 35241398)
Can I just ask is the prices quoted in Pounds or Euros as I was unable to tell from the post:confused:
Not sure mate could they be the same in both :confused:

Digital Fanatic 20-05-2011 16:32
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by muppetman11 (Post 35241400)
Not sure mate could they be the same in both :confused:
only if Sky want to lose money! :D

1 British pound = 1.14428036 Euros

devilincarnate 20-05-2011 16:32
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by muppetman11 (Post 35241400)
Not sure mate could they be the same in both :confused:
Only joking as I thought that there was a exchange rate:p:

muppetman11 20-05-2011 16:42
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Yes it's the same price in pounds and euros.

denphone 20-05-2011 17:13
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Digital Fanatic (Post 35241407)
only if Sky want to lose money! :D

1 British pound = 1.14428036 Euros
Sky will throw money away like confetti to win customers.

devilincarnate 20-05-2011 17:14
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by denphone (Post 35241433)
Sky will throw money away like confetti to win customers.
Why is just the newly married customers:erm:

denphone 20-05-2011 17:19
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by devilincarnate (Post 35241434)
Why is just the newly married customers:erm:
Very good Devilincarnate.

andrewbrown 28-05-2011 09:58
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Offer has arrived in the post this morning. It does indeed offer free multiroom for my existing V+ box, so my prediction was right!

However the original email stated that I would be given a unque code reference in the letter, but there wasn't one?

Will wait till my next bill arrives and then see if I can afford it.

scotmac 28-05-2011 10:27
Re: Anyone received a offer from Virgin regarding the 500gb box
 
I received the e-mail on 18th april ,still no letter.My question is i already have the 1TB TiVo and had V+ moved, does this mean if i get the letter i can have the 500GB TiVo and have my V+ moved to another room.

:confused:

andrewbrown 28-05-2011 10:35
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Guessing that your post will take longer, as it will have to have it's passport checked at the border ;)

The leaflet says that any existing extra boxes will continue to be charged at the current rate, but that relocating the V+ would be free, so my guess is yes.

Chad 28-05-2011 10:35
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by andrewbrown (Post 35246326)
Offer has arrived in the post this morning. It does indeed offer free multiroom for my existing V+ box, so my prediction was right!

However the original email stated that I would be given a unque code reference in the letter, but there wasn't one?

Will wait till my next bill arrives and then see if I can afford it.
Cheers for the update Andrew. I haven't received mine yet and probably won't until Tuesday now because of the bank holiday weekend.

If you wouldn't mind, could you post and further info or details that you've received or is the free multiroom the only offer / deal mentioned?

Cheers

andrewbrown 28-05-2011 10:45
Re: Anyone received a offer from Virgin regarding the 500gb box
 
No problem!

It gives a choice of the 2 boxes, with the offer of reduction on the 1TB from the £199.95 for new customers to the £149.95. The 500GB box is £49.95, goes on oficial sale on 1st July.

Offer reads as "What's more they (the boxes) both come with free lifetime servicing and repair, plus you can keep your existing V+ HD Box for free. Whichever box you choose, there's just a £40 installation fee and your TIVO service costs just £3 more per month on top of your TV XL package."

scotmac 28-05-2011 10:46
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by andrewbrown (Post 35246365)
Guessing that your post will take longer, as it will have to have it's passport checked at the border ;)

The leaflet says that any existing extra boxes will continue to be charged at the current rate, but that relocating the V+ would be free, so my guess is yes.
Cheers for that Andrew, It`s not the passport that hold it up, it`s the time it takes the stagecoach to bring it to the border so it can be put on to a high speed train.:D:D:D:Peace:

denphone 28-05-2011 10:48
Re: Anyone received a offer from Virgin regarding the 500gb box
 
l have not received any offer regarding the Tivo 500 GB box at this present time.

andrewbrown 28-05-2011 10:51
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by denphone (Post 35246377)
l have not received any offer regarding the Tivo 500 GB box at this present time.
Yours will be coming by boat. Remember, drake had time to finish his game of bowls before his TIVo arrived. ;)

denphone 28-05-2011 11:00
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by andrewbrown (Post 35246379)
Yours will be coming by boat. Remember, drake had time to finish his game of bowls before his TIVo arrived. ;)
No bowls are not my cup of tea.;):D

scotmac 28-05-2011 11:29
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Prefer a pint of lager to tea.

---------- Post added at 12:19 ---------- Previous post was at 12:19 ----------

Forgot:D:D

---------- Post added at 12:29 ---------- Previous post was at 12:19 ----------

Quote:
Originally Posted by andrewbrown (Post 35246365)
The leaflet says that any existing extra boxes will continue to be charged at the current rate, but that relocating the V+ would be free, so my guess is yes.
Quote:
Originally Posted by andrewbrown (Post 35246375)
It gives a choice of the 2 boxes, with the offer of reduction on the 1TB from the £199.95 for new customers to the £149.95. The 500GB box is £49.95, goes on oficial sale on 1st July.

Offer reads as "What's more they (the boxes) both come with free lifetime servicing and repair, plus you can keep your existing V+ HD Box for free. Whichever box you choose, there's just a £40 installation fee and your TIVO service costs just £3 more per month on top of your TV XL package."
Now I`m really confused ie. extra boxes charged at current rate / keep your existing V+HD box for free with just £3pm more for TiVo service.
Is it free or not? :confused::confused::confused:

andrewbrown 28-05-2011 11:36
Re: Anyone received a offer from Virgin regarding the 500gb box
 
I read that as if you already have an existing extra box, then you will continue to pay for that, but if you relocate your V+ Box when you have your TIVO installed, then you won't pay an extra box charge on that one.

My guess is that they want to phase out V+, so they are essentially letting you keep it for nothing so that they don't have to pay scrappage charges.

What will be interesting will be if they geta fault once V+ is discontinued, and what do they do then.

Hornet 28-05-2011 11:41
Re: Anyone received a offer from Virgin regarding the 500gb box
 
So there is no £6/month charge of you have V+ moved to another room? I only had an extra V+ put in last month!!

So am I right in syaing if I order a TIVO (either size) VM will come and install and move V+ anywhere I want for for free and there will be no monthly charge? Total cost of this £40 install of TIVO + £50 or £150 TIVO charge?

My leaflet that arrived yesterday mnetions nothing about V+ and keeping it it just offers me the TIVO for the two prices.

gtfc1984 28-05-2011 11:41
Re: Anyone received a offer from Virgin regarding the 500gb box
 
My offer not here yet, but my post is usually about 2pm arrival

Any of you who have the offer regarding the relocation of the V+HD that will be free without the £6.50 mulitroom charge Right?

What about the charge of £49.99 for the Tivo Box and £40 Install, do we still have to pay all that.

scotmac 28-05-2011 11:41
Re: Anyone received a offer from Virgin regarding the 500gb box
 
I have Andrew got V+ moved when i got the 1TB TiVo installed. Will wait on snail mail arriving .

andrewbrown 28-05-2011 11:43
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by gtfc1984 (Post 35246426)
My offer not here yet, but my post is usually about 2pm arrival

Any of you who have the offer regarding the relocation of the V+HD that will be free without the £6.50 mulitroom charge Right?

What about the charge of £49.99 for the Tivo Box and £40 Install, do we still have to pay all that.
1. Sack your postman
2. Yes
3. Yes

gtfc1984 28-05-2011 11:44
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Hornet (Post 35246425)
So there is no £6/month charge of you have V+ moved to another room? I only had an extra V+ put in last month!!

So am I right in syaing if I order a TIVO (either size) VM will come and install and move V+ anywhere I want for for free and there will be no monthly charge? Total cost of this £40 install of TIVO + £50 or £150 TIVO charge?

My leaflet that arrived yesterday mnetions nothing about V+ and keeping it it just offers me the TIVO for the two prices.

If this is all correct then a very poor offer in my eyes. I am not bothered about Multiroom due to having Cable and FTA Satellite downstairs. They still want us to pay top price for install and box then?

scotmac 28-05-2011 12:21
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Just seen a post on the VM help/support forum, someone got the leaflet about the V+ for free and called CS . He was told he was just unlucky he had got his TiVo a week to soon. CS at their compassionate best!

http://community.virginmedia.com/t5/...ly/td-p/519465

swe1977 28-05-2011 13:10
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Received the letter today too but unsure if Virgin are being cute with their wording. It states about keeping your V+ box free of charge. But are they simply referring to the fact we can keep the box - which as we all know is only rented and has to be returned back to VM should you ever leave - however are they regarding the monthly charge as a different entity?

Or is it a case of you sign up to 500GB Tivo, you get to keep youe V+ box and you can watch TV on it in another room (ie. Multi Room) with no extra monthly cost apart from the extra £3?

spiderplant 28-05-2011 13:13
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by gtfc1984 (Post 35246426)
My offer not here yet, but my post is usually about 2pm arrival
It will take several weeks to send letters to all existing customers, though people on XLTV should get their letter within the next week.

Hornet 28-05-2011 13:18
Re: Anyone received a offer from Virgin regarding the 500gb box
 
My letter came yesterday and doesn't mention the V+ box anywhere on it! It says I am XL customer and qualify for TIVO at £49.95 or £149.95 nothing about keeping box.

devilincarnate 28-05-2011 13:34
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by spiderplant (Post 35246505)
It will take several weeks to send letters to all existing customers, though people on XLTV should get their letter within the next week.
Why :confused: Are you driving round and posting them:p::D:D:D:D

denphone 28-05-2011 13:41
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by devilincarnate (Post 35246517)
Why :confused: Are you driving round and posting them:p::D:D:D:D
Lets hope the postman arrives on time.:D;):D

scotmac 28-05-2011 13:45
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Any VM employee care to comment on why people seem to be getting different letters.

denphone 28-05-2011 13:56
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by scotmac (Post 35246524)
Any VM employee care to comment on why people seem to be getting different letters.
Seems a veil of confusion at the moment.:confused::confused:

andrewbrown 28-05-2011 14:40
Re: Anyone received a offer from Virgin regarding the 500gb box
 
The back page of mine shows as

"Upgrading to VM TV powered by TIVO doesn't mean losing your V+ HD Box adn all the good stuff inside it forever. We know how much it means to you. So you can keep it and enjoy HD in another room at no extra charge*. That way you can keep your existing recordings and record even more of your favourites. That's a saving of £78 a year".

*if you keep your existing set top box/boxes when adding the TIVO service. You will continue to pay the standard monthly fee for all existing additional set top boxes.

spiderplant 28-05-2011 15:24
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by devilincarnate (Post 35246517)
Why :confused:
To manage demand. There is only a certain rate that Cisco can manufacture boxes and VM techs can install them. People wouldn't be happy to receive a letter, only to be told "certainly, we'll pop round to install it in a month".

devilincarnate 28-05-2011 15:27
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by spiderplant (Post 35246569)
To manage demand. There is only a certain rate that Cisco can manufacture boxes and VM techs can install them. People wouldn't be happy to receive a letter, only to be told "certainly, we'll pop round to install it in a month".
I know this :D That is why I added the other part :D

spiderplant 28-05-2011 15:29
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by scotmac (Post 35246524)
Any VM employee care to comment on why people seem to be getting different letters.
I doubt anyone here would know. Possibly it depends on what services you have, or the marketing team are trying various letters to see which gets the best response.

Hornet 29-05-2011 05:51
Re: Anyone received a offer from Virgin regarding the 500gb box
 
My letter 100% doesn't state that anywhere :( So it must be a limited offfer, can't see why not offered to all, my letter even says your one of our best customers, obviously not good enough to offer a free V+ move to though!


Quote:
Originally Posted by andrewbrown (Post 35246548)
The back page of mine shows as

"Upgrading to VM TV powered by TIVO doesn't mean losing your V+ HD Box adn all the good stuff inside it forever. We know how much it means to you. So you can keep it and enjoy HD in another room at no extra charge*. That way you can keep your existing recordings and record even more of your favourites. That's a saving of £78 a year".

*if you keep your existing set top box/boxes when adding the TIVO service. You will continue to pay the standard monthly fee for all existing additional set top boxes.

squealy 29-05-2011 09:03
Re: Anyone received a offer from Virgin regarding the 500gb box
 
It's not in the letter. It's on the back page of the leaflet that came with the letter. Perhaps they forgot to stuff leaflets into some of the envelopes.

PeteLockwood 29-05-2011 11:30
Re: Anyone received a offer from Virgin regarding the 500gb box
 
i had the letter 50 quid + 40 installation, NO THANKS

telegramsam 29-05-2011 12:23
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Masque (Post 35239018)
I believe that if you threaten to leave then they should let you as the subscribers should not have to pay for your greed, if you want the same services as another customer then you should pay to receive them, no Ifs and no Buts.
Does that include new customers? (pay the same as every other customer that is)

---------- Post added at 13:23 ---------- Previous post was at 13:11 ----------

My argument regarding paying for the tivo boxes is this; the box remains the property of virgin media not yours. Imagine buying a tv from currys and just as you are leaving the salesman says "oh by-the-way the tv remains the property of currys and if you buy a new one in the future we have the right to ask for it back". It would be silly would`nt it? Yet that`s exactly what virgin are doing. Yes I know the box is useless without your subscription but perhaps virgin should be obligated to offer you all the free to air channels if you cancel your subs. Either that or stop charging for a box that is never yours OFFICALY. Incidently I have no problem with paying for installation of a tivo box,just the paying for the box. Until they stop charging for them I wont be getting tivo.

jb66 29-05-2011 12:31
Re: Anyone received a offer from Virgin regarding the 500gb box
 
They charge for the activation of the box, not the box itself.

In regards to free to view, Why should virgin waste a tap port of someone who isn't paying? Why should they maintain a cable of someone who doesn't pay?

passingbat 29-05-2011 12:54
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by telegramsam (Post 35247221)
Imagine buying a tv from currys and just as you are leaving the salesman says "oh by-the-way the tv remains the property of currys and if you buy a new one in the future we have the right to ask for it back"..
Completely different scenario. Currys don't repair the TV FOC when it's out of the standard 1 year warranty. VM repair the box for the lifetime of the box and replace it if required.

denphone 29-05-2011 12:58
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by passingbat (Post 35247242)
Completely different scenario. Currys don't repair the TV FOC when it's out of the standard 1 year warranty. VM repair the box for the lifetime of the box and replace it if required.
Yes and l have had over my 12 years of being a virgin customer at least 6 breakdowns of boxes.

Ben B 29-05-2011 12:59
Re: Anyone received a offer from Virgin regarding the 500gb box
 
It's a bit unfair that existing multiroom customers can't take advantage of the free multiroom offer after taking out the TiVo service, £6.50 less would absorb the TiVo fee whilst reducing the bill by £3.50 as well.

denphone 29-05-2011 13:02
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Ben B (Post 35247245)
It's a bit unfair that existing multiroom customers can't take advantage of the free multiroom offer after taking out the TiVo service, £6.50 less would absorb the TiVo fee whilst reducing the bill by £3.50 as well.
Yes l do think it is a bit unfair as l am paying Virgin a lot of money each month.

passingbat 29-05-2011 13:26
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Ben B (Post 35247245)
It's a bit unfair that existing multiroom customers can't take advantage of the free multiroom offer after taking out the TiVo service, £6.50 less would absorb the TiVo fee whilst reducing the bill by £3.50 as well.
Quote:
Originally Posted by denphone (Post 35247249)
Yes l do think it is a bit unfair as l am paying Virgin a lot of money each month.
Fully agree.

When will VM learn that there is an internet where people get to know what is going on, and that people don't like percieved unfair and unequal treatment?

Ben B 29-05-2011 13:50
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Really it should be the other way round and existing multiroom customers should get it for free rather than new multiroom customers because existing ones have been paying the multiroom fee for a long time and having to continue to pay it and then someone who hasn't had multiroom before gets it for free, surely that isn't right?!

denphone 29-05-2011 14:01
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Ben B (Post 35247301)
Really it should be the other way round and existing multiroom customers should get it for free rather than new multiroom customers because existing ones have been paying the multiroom fee for a long time and having to continue to pay it and then someone who hasn't had multiroom before gets it for free, surely that isn't right?!
l could of not said it better myself.

vmhell 29-05-2011 19:30
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Got 500gb tivo installed on Thursday. Engineer asked if we wanted to keep v+ and he phoned up to check it would be free, he was told offer was no longer on. Received letter and leaflet next day with offer to keep v+ free, had usual nightmare phone call trying to get it back, but was initially told that the offer was only open to new customers! When asked how a new customer could keep there old V+ box, was told we couldn't have it because we have a loyalty discount. Very confusing. Leaflet not clear re: multiroom etc. Contemplating emailing CEO again!!!

telegramsam 30-05-2011 12:42
Re: Anyone received a offer from Virgin regarding the 500gb box
 
:td:
Quote:
Originally Posted by jb66 (Post 35247231)
They charge for the activation of the box, not the box itself.

In regards to free to view, Why should virgin waste a tap port of someone who isn't paying? Why should they maintain a cable of someone who doesn't pay?
£49.99 for `activation` is very expensive in that case but for me that`s just a con to get more money from customers. As for not allowing ex-customers the right to use the box to watch free-to-air channels because they`re no longer paying for a tap point is just tight.Also the cable is there whether your a paying customer or not.

---------- Post added at 13:34 ---------- Previous post was at 13:22 ----------

Quote:
Originally Posted by Ben B (Post 35247245)
It's a bit unfair that existing multiroom customers can't take advantage of the free multiroom offer after taking out the TiVo service, £6.50 less would absorb the TiVo fee whilst reducing the bill by £3.50 as well.
I didn`t get the offer of free multi room when they sent me a letter and leaflet. The leaflet says I can have my v+ box moved to another room for free but the standard multi room still applied. I used to have multi room but had it disconected about a year ago because I was sick of paying the extra £5 (as it was then) for something I rarely used. The cable is still all there so there wouldn`t be any instillation to do there,in fact I could do it myself.

---------- Post added at 13:42 ---------- Previous post was at 13:34 ----------

Quote:
Originally Posted by passingbat (Post 35247242)
Completely different scenario. Currys don't repair the TV FOC when it's out of the standard 1 year warranty. VM repair the box for the lifetime of the box and replace it if required.
The point I was making was why should we have to buy a box that is never yours to keep! As for repairs,surely the cost is included in your subs? I remember as a kid my family had Rediffusion tv,don`t remember dad having to pay for the tv AND pay rent,yet when something went wrong the set was repaired` free of charge`.

Peter_ 30-05-2011 16:39
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by telegramsam (Post 35247959)
As for not allowing ex-customers the right to use the box to watch free-to-air channels because they`re no longer paying for a tap point is just tight.Also the cable is there whether your a paying customer or not.
If you have disconnected your services then that leaves a tap in the cabinet for a new customer so little point in letting you use it when you are not paying for it.

If you want free TV then by a Freeview box job done.

Canon 02-06-2011 14:53
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Does anyone know when this offer expires?

SnoopZ 02-06-2011 16:45
Re: Anyone received a offer from Virgin regarding the 500gb box
 
My letter i got today says i can keep my existing V+ box at no extra charge if i upgrade to VIP50!

Chad 03-06-2011 18:35
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by SnoopZ (Post 35250475)
My letter i got today says i can keep my existing V+ box at no extra charge if i upgrade to VIP50!
Mine too.

"If you upgrade to our VIP 50 package, the monthly fee for your TiVo service is on us. There's free installation too, and your exisiting V+ HD box is yours to keep, for free."

If the V+ HD box becomes my property, what happens if it stops working? Will I need to pay for the Virgin engineer to fix it or will I need to pay for a replacement box? Also does that mean I will have the right to sell it or tinker with it?

muppetman11 03-06-2011 18:38
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Chad (Post 35251176)
Mine too.

"If you upgrade to our VIP 50 package, the monthly fee for your TiVo service is on us. There's free installation too, and your exisiting V+ HD box is yours to keep, for free."

If the V+ HD box becomes my property, what happens if it stops working? Will I need to pay for the Virgin engineer to fix it or will I need to pay for a replacement box? Also does that mean I will have the right to sell it or tinker with it?
I think it just means you can keep the box without paying a sub , they would still replace it if it were to break.

SnoopZ 03-06-2011 18:40
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Chad (Post 35251176)
Mine too.

"If you upgrade to our VIP 50 package, the monthly fee for your TiVo service is on us. There's free installation too, and your exisiting V+ HD box is yours to keep, for free."

If the V+ HD box becomes my property, what happens if it stops working? Will I need to pay for the Virgin engineer to fix it or will I need to pay for a replacement box? Also does that mean I will have the right to sell it or tinker with it?
The boxes don't become your property and can't be sold, so as long as you're subscribed they will get fixed for free.

---------- Post added at 19:40 ---------- Previous post was at 19:39 ----------

Quote:
Originally Posted by muppetman11 (Post 35251179)
I think it just means you can keep the box without paying a sub , they would still replace it if it were to break.
They will install your V+ box in another room without paying a sub.

Chad 03-06-2011 18:56
Re: Anyone received a offer from Virgin regarding the 500gb box
 
It's all very confusing, well it is for me anyway.

Quote 1:

"If you upgrade to our VIP 50 package, the monthly fee for your TiVo service is on us. There's free installation too, and your existing V+ HD box is yours to keep, for free."

Quote 2:

"Upgrading to our VIP 50 package doesn't mean losing your V+ HD Box and all the good stuff inside it forever. We know how much it means to you. So you can keep it and enjoy HD in another room at no extra charge*."

Quote 3:

* "You will continue to pay the standard monthly fee for all existing additional set top boxes."

So the V+HD box isn't actually going to be mine to keep. I don't have to pay any TiVo charge on VIP50 and I don't have to pay anything for my V+ HD box per month either? Quote 3 is from the terms and conditions. I'll assume this then relates to a 3rd box, if you have one in the house? I'm sure I'll be wrong somewhere here.

Is it just me or could Virgin have made this clearer?

SnoopZ 03-06-2011 19:30
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Chad (Post 35251198)
It's all very confusing, well it is for me anyway.

Quote 1:

"If you upgrade to our VIP 50 package, the monthly fee for your TiVo service is on us. There's free installation too, and your existing V+ HD box is yours to keep, for free."

Quote 2:

"Upgrading to our VIP 50 package doesn't mean losing your V+ HD Box and all the good stuff inside it forever. We know how much it means to you. So you can keep it and enjoy HD in another room at no extra charge*."

Quote 3:

* "You will continue to pay the standard monthly fee for all existing additional set top boxes."

So the V+HD box isn't actually going to be mine to keep. I don't have to pay any TiVo charge on VIP50 and I don't have to pay anything for my V+ HD box per month either? Quote 3 is from the terms and conditions. I'll assume this then relates to a 3rd box, if you have one in the house? I'm sure I'll be wrong somewhere here.

Is it just me or could Virgin have made this clearer?
You just need to remember that Virgin Media owns the equipment, and you pay to use it and if you stop subscribing it stops working.

JethroUK 04-06-2011 05:45
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by lee_mc (Post 35239124)
Back to the point of the 'exclusive' email from Virgin

In my last email I recevied from Virgin with regards to the 500gb TIVO, it said that I would receive and 'exclusive' offer and code with regards to this TIVO.

I was hoping that the 'exclusive' might have meant free installation,..

Think a lot of people 'hoped' that too


Quote:
Originally Posted by lee_mc (Post 35239124)
If it can be done for the 1tb version, it can be done for the 500gb version also.
Not necessarily - the 1TB is £150 and 1/2 TB is only £50 - marketing balls up? dunno - but it's clear that the price discrepancy is not just reflecting drive space (£30 tops)

There should've been a forth coming offer of some sort on the 1/2 TB model - just not necessarily free install

telegramsam 04-06-2011 12:32
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Chad (Post 35251198)
It's all very confusing, well it is for me anyway.

Quote 1:

"If you upgrade to our VIP 50 package, the monthly fee for your TiVo service is on us. There's free installation too, and your existing V+ HD box is yours to keep, for free."

Quote 2:

"Upgrading to our VIP 50 package doesn't mean losing your V+ HD Box and all the good stuff inside it forever. We know how much it means to you. So you can keep it and enjoy HD in another room at no extra charge*."

Quote 3:

* "You will continue to pay the standard monthly fee for all existing additional set top boxes."

So the V+HD box isn't actually going to be mine to keep. I don't have to pay any TiVo charge on VIP50 and I don't have to pay anything for my V+ HD box per month either? Quote 3 is from the terms and conditions. I'll assume this then relates to a 3rd box, if you have one in the house? I'm sure I'll be wrong somewhere here.

Is it just me or could Virgin have made this clearer?
I agree about it being very confusing,hence the reason I suggested elsewhere on this forum that virgin should make these offers clearer. I`ve read my letter/leaflet over and over again and I`m still non the wiser. If anyone from virgins customer sertvices department is reading this then the message customers are saying on here is MAKE THE OFFERS CLEARER!!:mad:

Chad 04-06-2011 18:28
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by telegramsam (Post 35251660)
I agree about it being very confusing,hence the reason I suggested elsewhere on this forum that virgin should make these offers clearer. I`ve read my letter/leaflet over and over again and I`m still non the wiser. If anyone from virgins customer sertvices department is reading this then the message customers are saying on here is MAKE THE OFFERS CLEARER!!:mad:
I just want offers and communication to be clear and understandable. I hate reading something that leaves me confused, it makes me feel feeble minded. I'm sure there's plenty of people who know exactly what Virgin mean with this latest offer / mail shot however not everyone reads at the same level. Oh and whilst I'm ranting, there's way too much stuff tucked away in the small print, but that's by pretty much all companies these days, not just Virgin.

denphone 04-06-2011 18:44
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Chad (Post 35251836)
I just want offers and communication to be clear and understandable. I hate reading something that leaves me confused, it makes me feel feeble minded. I'm sure there's plenty of people who know exactly what Virgin mean with this latest offer / mail shot however not everyone reads at the same level. Oh and whilst I'm ranting, there's way too much stuff tucked away in the small print, but that's by pretty much all companies these days, not just Virgin.



To work out Virgin,s offers and bills you need to be a Einstein.:confused::confused:

devilincarnate 04-06-2011 18:49
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by denphone (Post 35251847)
To work out Virgin,s offers and bills you need to be a Einstein.:confused::confused:
What you mean the person that got kicked out school:confused:

http://wiki.answers.com/Q/How_did_Al..._out_of_school

Only joking:D:D:D:D:D

denphone 04-06-2011 18:55
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by devilincarnate (Post 35251855)
What you mean the person that got kicked out school:confused:

http://wiki.answers.com/Q/How_did_Al..._out_of_school

Only joking:D:D:D:D:D
Thats alright l will let you off this time.:D:D

telegramsam 05-06-2011 12:16
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Chad (Post 35251836)
I just want offers and communication to be clear and understandable. I hate reading something that leaves me confused, it makes me feel feeble minded. I'm sure there's plenty of people who know exactly what Virgin mean with this latest offer / mail shot however not everyone reads at the same level. Oh and whilst I'm ranting, there's way too much stuff tucked away in the small print, but that's by pretty much all companies these days, not just Virgin.
Now don`t get me started on the subject of `small print`! I detest it and think it should be outlawed altogether. As you say it is`nt just virgin,it`s all companies that use it. Whenever I see an attractive offer from any company I go straight to the small print as that`s were they hide all the stuff that`s not so attractive.:shocked:

scottish_stu 06-06-2011 00:35
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by vmhell (Post 35247620)
was told we couldn't have it because we have a loyalty discount. Very confusing.
Can anyone confirm if this is really the case on the "keep your V+ box for free when you take TiVo" deal?

jenzo 06-06-2011 08:40
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by scottish_stu (Post 35252746)
Can anyone confirm if this is really the case on the "keep your V+ box for free when you take TiVo" deal?
Thats what I was told so I had the 500gb Tivo installed on Friday. They moved the V+ box into the kids room and took away the v box.

I rang them twice to confirm the only additional charge were the £49.99 for the hire of the box, £40.00 installation and £3.00 per month Tivo service charge.

If they mess me about I will have it took out which will be a shame as the Tivo is Fab.

To Note: I am well happy with the picture quality as well (42" Panasonic Plasma)

pesty 06-06-2011 09:26
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by jenzo (Post 35252797)
Thats what I was told so I had the 500gb Tivo installed on Friday. They moved the V+ box into the kids room and took away the v box.

I rang them twice to confirm the only additional charge were the £49.99 for the hire of the box, £40.00 installation and £3.00 per month Tivo service charge.

If they mess me about I will have it took out which will be a shame as the Tivo is Fab.

To Note: I am well happy with the picture quality as well (42" Panasonic Plasma)
I thought they said in the letter that the special offer includes NOT paying the £3 a month charge for tivo its offered for free per month. I'm glad your happy with the picture quality as this is the only thing that was worrying me, that the SD channels were weaker than the V+ box.

RobboEdin 06-06-2011 13:01
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by pesty (Post 35252807)
I thought they said in the letter that the special offer includes NOT paying the £3 a month charge for tivo its offered for free per month. I'm glad your happy with the picture quality as this is the only thing that was worrying me, that the SD channels were weaker than the V+ box.
My understanding is that VIP50 customers with TiVo will see the £3 TiVo charge on their bill but the discount line has been increased by £3 so effectively you are not paying it.

JethroUK 06-06-2011 18:23
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by pesty (Post 35252807)
I thought they said in the letter that the special offer includes NOT paying the £3 a month charge for tivo its offered for free per month. I'm glad your happy with the picture quality as this is the only thing that was worrying me, that the SD channels were weaker than the V+ box.
I'm very happy with SD picture and cant tell the difference between Tivo and V+ - just know they both make my mates Sky+ look like VHS

Lot of people have raised the issue and an improvement is promised in the pipe line

andrewbrown 06-06-2011 20:05
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by pesty (Post 35252807)
I thought they said in the letter that the special offer includes NOT paying the £3 a month charge for tivo its offered for free per month. I'm glad your happy with the picture quality as this is the only thing that was worrying me, that the SD channels were weaker than the V+ box.
The offer that I received was the keep the V+ with no additional box charge for that (i.e. no £6.50 per month) but that TiVo would come at an extra £3 per month.

thedog29 06-06-2011 22:24
Re: Anyone received a offer from Virgin regarding the 500gb box
 
I received this mailshot as well, i'm on VIP20 and after reading that if i upgraded to VIP50 i would get the tivo box (with free install) Sky Premium HD channels, get to keep the V+ box all for £100.55 a month.

I thought this sounds to good to be true. i'm currently paying £103.55 for VIP20 with V+ box and 2 extra v boxes.

so if i took this offer i could get rid of one of the v boxes and keep the v+ box instead.

However when i rang up this evening and inquired the girl got through to said that i would need to pay an activation fee for the 50Mb, after telling her that i already had the media hub she said i still needed to pay the fee. i told her it didn't matter.

i think i'll try ringing retentions 2moro.

maybe i'm reading the offer wrong but when is free installation not free

Digital Fanatic 07-06-2011 09:41
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by thedog29 (Post 35253264)
I received this mailshot as well, i'm on VIP20 and after reading that if i upgraded to VIP50 i would get the tivo box (with free install) Sky Premium HD channels, get to keep the V+ box all for £100.55 a month.

I thought this sounds to good to be true. i'm currently paying £103.55 for VIP20 with V+ box and 2 extra v boxes.

so if i took this offer i could get rid of one of the v boxes and keep the v+ box instead.

However when i rang up this evening and inquired the girl got through to said that i would need to pay an activation fee for the 50Mb, after telling her that i already had the media hub she said i still needed to pay the fee. i told her it didn't matter.

i think i'll try ringing retentions 2moro.

maybe i'm reading the offer wrong but when is free installation not free
installation and activation are two different things though.


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