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-   -   50M : Superhub is nowhere near as bad as people say! (https://www.cableforum.uk/board/showthread.php?t=33676964)

Peter_ 23-04-2011 09:40
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by _wtf_ (Post 35220050)
Unless you ring the CEO's office :erm:
They are getting as rare as hens teeth.

---------- Post added at 10:40 ---------- Previous post was at 10:38 ----------

Quote:
Originally Posted by Chrysalis (Post 35220064)
problem for your point is the vmng300's are still been supplied by ceo office on request. This is a good thing for your company so not sure why you trying to pretend it isnt happening.
I have never denied that the CEO's office may be able to get you a VMNG300 but supplies will be finite which I have said on many occasions.

craigj2k12 23-04-2011 10:19
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Masque (Post 35220070)
They are getting as rare as hens teeth.
you have an unhealthy obsession with hens teeth

TJS 23-04-2011 11:03
Re: Superhub is nowhere near as bad as people say!
 
Ok, so this topic has gone from me saying the super-hub isn't as bad to people talking about vinyl records and hens teeth? LOL

Peter_ 23-04-2011 11:05
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by craigj2k11 (Post 35220098)
you have an unhealthy obsession with hens teeth
None existant ones at that.

jb66 23-04-2011 11:18
Re: Superhub is nowhere near as bad as people say!
 
Hens have beaks

sniper007 23-04-2011 11:34
Re: Superhub is nowhere near as bad as people say!
 
I'd like to see better debugging/logging options on the superhub so we can work out why it sometimes behaves the way it does like with reboots. I might also start a new thread about hardware revisionsas Id be interested in that. Can someone state what hardware revisions of the superhub there are so I can start one with a poll? I know there is 2.0. Is there 1.0? 1.1 ?

pip08456 23-04-2011 11:37
Re: Superhub is nowhere near as bad as people say!
 
Don't you mean hardware version?

Nopanic 23-04-2011 19:34
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by jb66 (Post 35220136)
Hens have beaks
https://www.cableforum.co.uk/images/...2011/04/28.jpg

pip08456 23-04-2011 21:12
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Masque (Post 35220070)
They are getting as rare as hens teeth.

---------- Post added at 10:40 ---------- Previous post was at 10:38 ----------


I have never denied that the CEO's office may be able to get you a VMNG300 but supplies will be finite which I have said on many occasions.
At the risk of repeating myself.

https://www.cableforum.co.uk/images/...2011/05/95.jpg

Peter_ 23-04-2011 21:19
Re: Superhub is nowhere near as bad as people say!
 
I am more amused at some peoples belief that the VMNG300 will make a triumphant return but sadly it is consigned to annals of time as the Superhub is the way forward with modem mode on the horizon.

jb66 25-04-2011 19:46
Re: Superhub is nowhere near as bad as people say!
 
Put my dud to 145 mode yesterday, not a reboot yet....

pip08456 25-04-2011 20:53
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by jb66 (Post 35222001)
Put my dud to 145 mode yesterday, not a reboot yet....
It took you so long to try that after it's been posted many times?:D:D:D

Jon T 25-04-2011 21:03
Re: Superhub is nowhere near as bad as people say!
 
I've been using a Linksys 320N router on connected to my Superhub since the SH replaced my SB4100, thought i'd give the Superhub a chance on it's own the other day, so I unplugged the 310N turned on the wireless on the superhub, that setup lasted for about.

The more serious problems seem to have started yesterday, completely lost access to the internet, logged in to the Superhub and found "Network Access Denied", this was solved by a reboot. Same thing happened again today. Just waiting to see if the repeats itself again. Only other thing I notice it that I now have the R26 firmware.

To sum up my experience, until the reboots i've had no problems with the Superhub at all. But forget using the wireless on it, you need to be so close to it you may a cabled connection instead.

Stuart 25-04-2011 21:20
Re: Superhub is nowhere near as bad as people say!
 
The facts, as I see them, are that while there is a problem (if there weren't, VM wouldn't be rushing a fix out), but it's probably not as widespread as some forum members (and news sites) would have you believe. If it was, then I suspect that VM would pull the superhub and go back to the modems. Anything rather than risk the damage to their reputation a mass failure would cause.

Now, whether we like it or not, one of the metrics VM will use to determine if there is a problem is the number of reported faults and the type. Most of us will not have access to that info. Even the VM staff members may not have access (or they may do), but Masque *is* dealing with customers, so at least he will have an idea of how many customers he is dealing with that have problems.

Another fact is that people don't tend to join forums to say that they are getting good service. They do, however, tend to join forums to say they aren't.

Only the staff members themselves know exactly what diagnostic info they have from the device. You can argue that data is only a good as those entering it (which is true), but what about the data that comes from the devices themselves?

craigj2k12 25-04-2011 21:24
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Stuart (Post 35222070)
The facts, as I see them, are that while there is a problem (if there weren't, VM wouldn't be rushing a fix out), but it's probably not as widespread as some forum members (and news sites) would have you believe. If it was, then I suspect that VM would pull the superhub and go back to the modems. Anything rather than risk the damage to their reputation a mass failure would cause.

Now, whether we like it or not, one of the metrics VM will use to determine if there is a problem is the number of reported faults and the type. Most of us will not have access to that info. Even the VM staff members may not have access (or they may do), but Masque *is* dealing with customers, so at least he will have an idea of how many customers he is dealing with that have problems.

Another fact is that people don't tend to join forums to say that they are getting good service. They do, however, tend to join forums to say they aren't.

Only the staff members themselves know exactly what diagnostic info they have from the device. You can argue that data is only a good as those entering it (which is true), but what about the data that comes from the devices themselves?
while masque is a very nice guy, and very helpful chap, I do think that VM are bullying their staff into not admitting that there are any faults with the superhub, as he often defends it in instances where it really isnt necessary

Stuart 25-04-2011 21:34
Re: Superhub is nowhere near as bad as people say!
 
While I wouldn't put it past VM to do that, they aren't actually denying there is any problem. On the contrary, they are rushing a new version of the firmware in an apparent effort to fix the problem you seem to think they are denying.

Peter_ 25-04-2011 21:38
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by craigj2k11 (Post 35222076)
while masque is a very nice guy, and very helpful chap, I do think that VM are bullying their staff into not admitting that there are any faults with the superhub, as he often defends it in instances where it really isnt necessary
I only state that mine works without issue, it just works regardless of how I set it up and it has never rebooted once apart from an outage 2 weeks ago, it may just be the local network has no issues.

If the were major issues we would be made aware and all we have been told is that the R26 has been released and that modem mode should appear in around 2 months time which was the promised date of June which people seem to have forgotten.

pip08456 25-04-2011 21:41
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Masque (Post 35222097)
I only state that mine works without issue, it just works regardless of how I set it up and it has never rebooted once apart from an outage 2 weeks ago, it may just be the local network has no issues.

If the were major issues we would be made aware and all we have been told is that the R26 has been released and that modem mode should appear in around 2 months time which was the promised date of June which people seem to have forgotten.
Modem mode was not first promised for release in June. It was promised for May.

Chrysalis 25-04-2011 21:44
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Stuart (Post 35222091)
While I wouldn't put it past VM to do that, they aren't actually denying there is any problem. On the contrary, they are rushing a new version of the firmware in an apparent effort to fix the problem you seem to think they are denying.
which makes it more amusing that whilst they officially admit to at least some of the problems that staff on here still deny it all.

Peter_ 25-04-2011 21:45
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by pip08456 (Post 35222101)
Modem mode was not first promised for release in June. It was promised for May.
I am sure it was May/June but it will be here soon enough anyway.

Stuart 25-04-2011 21:48
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Stuart (Post 35222091)
While I wouldn't put it past VM to do that, they aren't actually denying there is any problem. On the contrary, they are rushing a new version of the firmware in an apparent effort to fix the problem you seem to think they are denying.
Furthur to the above, I don't think VM are likely to do anymore than they have. Everyone appears to want a public announcement that there is a problem.

If they do that, they run the risk of repeating the Ratner situation. Remember that? Gerald Ratner said that their products were crap. Sales fell through the floor and the Ratner's chain (and subsidaries) were later sold off for a fraction of what they were worth before the comments.

The problem would be (as it was with the comments mentioned above) is that the media will take the announcement and turn it into a story that gives people the impression the whole service is crap. Particularly, I suspect, the Murdoch-owned section of the press.

Sirius 25-04-2011 21:49
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by pip08456 (Post 35222101)
Modem mode was not first promised for release in June. It was promised for May.
I just wish they would bring it out so those who have problems have a way of fixing that problem by using there own router. We might then get some peace on here :)

pip08456 25-04-2011 21:58
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Masque (Post 35222107)
I am sure it was May/June but it will be here soon enough anyway.
It was the beginning of May, not May/june.

---------- Post added at 22:58 ---------- Previous post was at 22:58 ----------

Quote:
Originally Posted by Sirius (Post 35222116)
I just wish they would bring it out so those who have problems have a way of fixing that problem by using there own router. We might then get some peace on here :)
Agreed.:D

Chrysalis 25-04-2011 22:02
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Masque (Post 35222107)
I am sure it was May/June but it will be here soon enough anyway.
It was start of may, june is what appeared in a recent announcement. If comes end of june its effectively 2 months behind.

---------- Post added at 23:02 ---------- Previous post was at 22:59 ----------

Quote:
Originally Posted by Sirius (Post 35222116)
I just wish they would bring it out so those who have problems have a way of fixing that problem by using there own router. We might then get some peace on here :)
people did manage to workaround the issues but VM went out of their way to block the method of enabling bridge mode in the old firmware.

pip08456 25-04-2011 22:05
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Chrysalis (Post 35222126)
people did manage to workaround the issues but VM went out of their way to block the method of enabling bridge mode in the old firmware.
Which begs the question - Why is bridge mode taking so long?

craigj2k12 25-04-2011 22:12
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Masque (Post 35222097)
I only state that mine works without issue, it just works regardless of how I set it up and it has never rebooted once apart from an outage 2 weeks ago, it may just be the local network has no issues.

If the were major issues we would be made aware and all we have been told is that the R26 has been released and that modem mode should appear in around 2 months time which was the promised date of June which people seem to have forgotten.
as a disclaimer I wasnt referring to you directly boss ;)

although there are always 2 sides to an argument, as there are to sides to a coin, people have issues, some dont. I will say though, you mustn't have manually forwarded many ports if yours has had no problems. I havnt used mine since R25, but every time i forwarded more than 3 ports it completely locked up

i was just saying in my post that VM staff seem to defend the superhub quite a lot, but as you can see from the title of this thread not everyone has problems with it

---------- Post added at 23:12 ---------- Previous post was at 23:11 ----------

Quote:
Originally Posted by pip08456 (Post 35222135)
Which begs the question - Why is bridge mode taking so long?
look at the success of the firmwares they have released recently, they have brought along more problems than they have resolved!!!

the coding team clearly arent up to scratch, or there is a communication break down at netgear, because the buggy updates shouldn't be released with the extent of problems which they had

Chrysalis 25-04-2011 22:20
Re: Superhub is nowhere near as bad as people say!
 
3 ports? wow you lucky.

on my tests if i even forwarded 1 port the superhub started having routing issues but ok I give in as mine didnt lock up. :) I did have that time it wouldnt boot up for a few hours tho.

I can confirm the lan traffic reboots for sure, I only had to send a 100meg file over my lan and it rebooted. when I forced a 100mbit lan speed it was ok tho but couldnt max out the speed, my dir615 out performs it on 100mbit connection speeds. on gigabit its less than half the throughput of my billion 7402nx and self rebooted.

Peter_ 26-04-2011 04:53
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by craigj2k11 (Post 35222144)
as a disclaimer I wasnt referring to you directly boss ;)

although there are always 2 sides to an argument, as there are to sides to a coin, people have issues, some dont. I will say though, you mustn't have manually forwarded many ports if yours has had no problems. I havnt used mine since R25, but every time i forwarded more than 3 ports it completely locked up

i was just saying in my post that VM staff seem to defend the superhub quite a lot, but as you can see from the title of this thread not everyone has problems with it
Running the Superhub as standard with no ports forwarded at all and I have 2 wireless networks n the property one being the hub and the other my Edimax router running as an access point with similar output from both.

It works for me and if it had any major issues on my connection I would downgrade to 20Mb.

AL123 26-04-2011 11:40
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Chrysalis (Post 35222126)
It was start of may, june is what appeared in a recent announcement. If comes end of june its effectively 2 months behind.

---------- Post added at 23:02 ---------- Previous post was at 22:59 ----------



people did manage to workaround the issues but VM went out of their way to block the method of enabling bridge mode in the old firmware.
Hi i've read alot of this and on the virgin media forum and i'm still confused!
as i understand it you can still run an additional router as an access point at the very least? Luckily we still have an old D link router that i have set up in acess point mode in our hosue as the wireless was apalling on the superhub. I guess the downside would be lack of hardware firewall in that case?

Also I still can't fathom whether with the r26 firmware i can renable the firewall and ip flood detection or even use the superhub wireless now. Currenly i have also diabled the wireless as the D link router is quite near to the superhub

Cheers

Al

Fspiders 26-04-2011 18:25
Re: Superhub is nowhere near as bad as people say!
 
Up till Friday morning I would agreed with the OP. Never had a single drop out with great wireless connection and no lagging in xbox and playstation. The blue light only flashing when accessing data etc'.

However Thursday night VM upgraded me from r25 to r26 and also upgraded the 1m upload to 3. Since then it's been a nightmare, the damn thing rarely keeps connected more than 10 minutes and the blue light continuously flashes even with no computers connected. After 3 days of switching it on and off it's finally died, I have 3 blue lights with no network or internet.

So now I'm on a 3g dongle waiting for a new super hub. Why they had to mess with my hub I've no idea and I've no faith in the new hub being any better if it's got the same firmware version in it.

One good thing came out of it. VM said throw the old hub away... So I've had a great 10 minutes introducing it to my lump hammer :)

I've saved the 2 little aerials out of it as they might increase the signal if added to the original two in the hub.

Regards.

adduxi 26-04-2011 22:14
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Fspiders (Post 35222713)
One good thing came out of it. VM said throw the old hub away... So I've had a great 10 minutes introducing it to my lump hammer :)
.
Teriffic! Did you get lots of close up pictures of the insides? Really like to see what is in the wee beasty, and on the circuit boards. :cool:

pip08456 26-04-2011 22:31
Re: Superhub is nowhere near as bad as people say!
 
Especially the chip it's using.

Fspiders 27-04-2011 09:43
Re: Superhub is nowhere near as bad as people say!
 
3 Attachment(s)
Funny you should ask that lol.

Attachment 22151Attachment 22152Attachment 22153

Have the details off all the chips on the board so if you need any details of a particular chip let me know.

Regards.

Chrysalis 27-04-2011 09:52
Re: Superhub is nowhere near as bad as people say!
 
why am I not surprised the board looks bare and way smaller than the casing :)

craigj2k12 27-04-2011 10:30
Re: Superhub is nowhere near as bad as people say!
 
if i ever get told to throw mine away, it will be introduced to my uncles 12 gauge shotgun!!

pip08456 27-04-2011 11:38
Re: Superhub is nowhere near as bad as people say!
 
The modem chip should be up to the job, seems like all the problems ar firmware based.

That is only my opinion though (To stop the pedants!:D) but based on this.

I will add the VMNG300 needed several firmware updates before it got as good as it is but, they were done in less time and weren't causing as many problems as the SH is or appears to.

Chrysalis 27-04-2011 11:50
Re: Superhub is nowhere near as bad as people say!
 
yeah I have commented that I think the modem side of the superhub is fine. Its issues all seem related to the router side of it and possibly also how the modem integrates with the router as well.

adduxi 27-04-2011 12:25
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by pip08456 (Post 35223359)
I will add the VMNG300 needed several firmware updates before it got as good as it is but, they were done in less time and weren't causing as many problems as the SH is or appears to.
On that point, does any one here know the versions of software a VMNG300 should be at? I'm only asking as I know a friend who managed to get a new one, and was wondering if the firmware will be upgraded at some point. :)

craigj2k12 27-04-2011 12:28
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by adduxi (Post 35223415)
On that point, does any one here know the versions of software a VMNG300 should be at? I'm only asking as I know a friend who managed to get a new one, and was wondering if the firmware will be upgraded at some point. :)
why would it be upgraded?

adduxi 27-04-2011 12:30
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by craigj2k11 (Post 35223419)
why would it be upgraded?
Because it was shiny new out of the box, apparently, so I was told .....:)

Chrysalis 27-04-2011 12:31
Re: Superhub is nowhere near as bad as people say!
 
mine is 3.11.1201 and I have a feeling it was flashed while I was on the phone as they sent a few things to it which needed 2 reboots before I could use it.

craigj2k12 27-04-2011 12:40
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Chrysalis (Post 35223423)
mine is 3.11.1201 and I have a feeling it was flashed while I was on the phone as they sent a few things to it which needed 2 reboots before I could use it.
mine needed 2 or three re-boots after is was activated, he said on the phone that the firmware will be updating.

---------- Post added at 13:40 ---------- Previous post was at 13:38 ----------

Quote:
Originally Posted by adduxi (Post 35223422)
Because it was shiny new out of the box, apparently, so I was told .....:)
either way, the updates go out automatically. Just like with the superhub, once you re-boot it, you automatically have the new firmware.

By the way, mine wasnt in a box, it had plastic wrapping and bubble wrap, and looked brand new, but it had events in the event log from 2009

Chrysalis 27-04-2011 12:41
Re: Superhub is nowhere near as bad as people say!
 
yeah mine was clean but had no box etc. it was even delivered by the postman, he had to knock on door with letters in hand and my vmng300 LOL.

craigj2k12 27-04-2011 12:44
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Chrysalis (Post 35223437)
yeah mine was clean but had no box etc. it was even delivered by the postman, he had to knock on door with letters in hand and my vmng300 LOL.
same, it was very quick delivery though, less than 24 hours

Chrysalis 27-04-2011 12:46
Re: Superhub is nowhere near as bad as people say!
 
yeah was fast, I think if I remember right shipped on friday and here monday morning. Also the plug it came with makes a weird noise, luckily its the exact same spec as the superhub plug so I am using the superhub plug with mine. Although I do wonder if its the right plug as yes my vmng300 did come with a plug that has a netgear label on it.

craigj2k12 27-04-2011 12:47
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Chrysalis (Post 35223444)
yeah was fast, I think if I remember right shipped on friday and here monday morning.
mine was shipped tuesday, and here by wednesday. the CEO office is in manchester i think, so its not that far from me

adduxi 27-04-2011 12:53
Re: Superhub is nowhere near as bad as people say!
 
Thanks guys, I'll err, get my friend to check the firmware later this evening.
The modem was delivered by an engineer who stayed through the whole process of installing, removing the S'Hub and waited until power levels, upload & download tests/checks were finished. It all looked very shiny, plastic wrapped and new. Nothing in the Event log from an earlier time.

craigj2k12 27-04-2011 12:58
Re: Superhub is nowhere near as bad as people say!
 
mine says

Software Version : 3.11.1201

jb66 27-04-2011 13:31
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Chrysalis (Post 35223444)
yeah was fast, I think if I remember right shipped on friday and here monday morning. Also the plug it came with makes a weird noise, luckily its the exact same spec as the superhub plug so I am using the superhub plug with mine. Although I do wonder if its the right plug as yes my vmng300 did come with a plug that has a netgear label on it.
Its the wrong one if it says netgear on it

Chrysalis 27-04-2011 13:36
Re: Superhub is nowhere near as bad as people say!
 
yuou have the right spec for it?

I can then use one of those multi adaptor plugs set to right setting.

pip08456 27-04-2011 13:49
Re: Superhub is nowhere near as bad as people say!
 
One of the reported "faults" with the SH was the power adaptor making a noise. With it having Netgear on it looks like that's what you've got.

Reason, again reported and my own experience, the tech comes, unplugs the mdoem and plugs everything into the SH including the power adaptor that was in use.

I'll have a look at mine shortly (bit unaccessable ATM) and post the specs back.

jb66 27-04-2011 13:54
Re: Superhub is nowhere near as bad as people say!
 
https://www.cableforum.co.uk/images/...2011/04/11.jpg

---------- Post added at 14:54 ---------- Previous post was at 14:53 ----------

Quote:
Originally Posted by pip08456 (Post 35223503)
One of the reported "faults" with the SH was the power adaptor making a noise. With it having Netgear on it looks like that's what you've got.

Reason, again reported and my own experience, the tech comes, unplugs the mdoem and plugs everything into the SH including the power adaptor that was in use.

I'll have a look at mine shortly (bit unaccessable ATM) and post the specs back.
The curved versions sometimes squeal, but the squareish ones dont.

craigj2k12 27-04-2011 13:56
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by jb66 (Post 35223508)
https://www.cableforum.co.uk/images/...2011/04/11.jpg

---------- Post added at 14:54 ---------- Previous post was at 14:53 ----------



The curved versions sometimes squeal, but the squareish ones dont.
the hubs are supplied with the curved ones no?

jb66 27-04-2011 14:05
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by pip08456 (Post 35223503)
One of the reported "faults" with the SH was the power adaptor making a noise. With it having Netgear on it looks like that's what you've got.

Reason, again reported and my own experience, the tech comes, unplugs the mdoem and plugs everything into the SH including the power adaptor that was in use.

I'll have a look at mine shortly (bit unaccessable ATM) and post the specs back.
The curved versions sometimes squeal, but the squareish ones dont.

Chrysalis 27-04-2011 14:18
Re: Superhub is nowhere near as bad as people say!
 
ok so + and 10v thanks.

yeah the plug I got here that came with it is + and 12v so I am over volting it. netgear label, same plug as superhub.

jb66 27-04-2011 14:34
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by craigj2k11 (Post 35223514)
the hubs are supplied with the curved ones no?
He was asking about a vmng300 plug not a hub, yes the hub is usually curved

craigj2k12 27-04-2011 15:30
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by jb66 (Post 35223561)
He was asking about a vmng300 plug not a hub, yes the hub is usually curved
the plug i got with my modem is identical to the superhub one

jb66 27-04-2011 16:25
Re: Superhub is nowhere near as bad as people say!
 
I don't think it matters too much with the vmng300 as the psu we got with them was the same as the ambit 256 but I'm sure the old psu we got was 12v

---------- Post added at 17:25 ---------- Previous post was at 16:52 ----------

The vmng300 uses a 12v psu so the netgear is the correct one, apologies it's been a while since I installed one

TJS 27-04-2011 18:36
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by pip08456 (Post 35223503)
One of the reported "faults" with the SH was the power adaptor making a noise. With it having Netgear on it looks like that's what you've got.

Reason, again reported and my own experience, the tech comes, unplugs the mdoem and plugs everything into the SH including the power adaptor that was in use.

I'll have a look at mine shortly (bit unaccessable ATM) and post the specs back.
agree with the noise, i thought it was the V+ box's hdd at first

Skie 27-04-2011 20:15
Re: Superhub is nowhere near as bad as people say!
 
So the superhub is capable of 320 Mbps max then going by those chip specs. That is probably with the CPU just being used as a CM, not all the extra stuff VM are asking it to do too. So once 300+ is rolled out the SH will be obsolete :p

jb66 27-04-2011 20:24
Re: Superhub is nowhere near as bad as people say!
 
Once 100 goes to 8 channels the ambit should be obsolete

Peter_ 27-04-2011 20:31
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by jb66 (Post 35223939)
Once 100 goes to 8 channels the ambit should be obsolete
Which is why it has been superseded by the Superhub as sooner or later they will fail on the network.

pip08456 27-04-2011 20:38
Re: Superhub is nowhere near as bad as people say!
 
Sorry for the late repost Chrys, got involved with someting else and forgot!:dozey:

My recollections were correct. The VMNG uses a 12V adaptor the SH 10V

Here's my orignal adaptor for the VMNG300. (currently being used for the SH with no problems.).

https://www.cableforum.co.uk/images/local/2011/04/7.jpg

---------- Post added at 21:38 ---------- Previous post was at 21:36 ----------

Quote:
Originally Posted by jb66 (Post 35223939)
Once 100 goes to 8 channels the ambit should be obsolete
The VMNG300 only needs a firmware update (as originally envisaged) for 8 channel bonding to be enabled.

---------- Post added at 21:38 ---------- Previous post was at 21:38 ----------

Quote:
Originally Posted by Masque (Post 35223953)
Which is why it has been superseded by the Superhub as sooner or later they will fail on the network.
Unless of course the necessary firmware upgrade is implemented.:D

jb66 27-04-2011 20:42
Re: Superhub is nowhere near as bad as people say!
 
Doubt vm will pay for the ambit firmware update, superhub also uses 12v. Only old modems use 10v

Peter_ 27-04-2011 20:46
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by pip08456 (Post 35223962)




Unless of course the necessary firmware upgrade is implemented.:D
The VMNG300 is obsolete so no firmware upgrades for it.https://www.cableforum.co.uk/images/local/2011/04/6.gif

The Superhub on the otherhand is awaiting R27 in a couple of months.http://www.addemoticons.com/emoticon...icons04257.gif

pip08456 27-04-2011 20:47
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by jb66 (Post 35223971)
Doubt vm will pay for the ambit firmware update, superhub also uses 12v. Only old modems use 10v
But the adaptor you showed was only 10V. According to the tech who stole my VMNG300 (:D) mine was a first version and that had a 12V adaptor as shown.

Peter_ 27-04-2011 20:49
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by pip08456 (Post 35223978)
But the adaptor you showed was only 10V. According to the tech who stole my VMNG300 (:D) mine was a first version and that had a 12V adaptor as shown.
The later VMNG300 modems had a permanent connection from the powerpack with a on/off switch fitted to the lead rather than a socket, some 256 modems also have these fitted as well.

pip08456 27-04-2011 21:15
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Masque (Post 35223981)
The later VMNG300 modems had a permanent connection from the powerpack with a on/off switch fitted to the lead rather than a socket, some 256 modems also have these fitted as well.
You've lost me there Masque.:p:

What's that got to do with 10V or 12V?:confused:

Skie 27-04-2011 21:16
Re: Superhub is nowhere near as bad as people say!
 
Depends on the number of hens teeth needed.

jb66 27-04-2011 21:18
Re: Superhub is nowhere near as bad as people say!
 
The vmg300 and hubs use 12v

All other modems are 10v I was mistaken with the vmng300 sorry

pip08456 27-04-2011 21:18
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Skie (Post 35224018)
Depends on the number of hens teeth needed.
Forgot all about that - post reminder!

https://www.cableforum.co.uk/images/...2011/05/95.jpg https://www.cableforum.co.uk/images/local/2015/12/3.gif

I just found this little snippet here.

"Are Hens Teeth Really Rare?

This expression may not be all the rage among the Gen-X, Gen-Y or Gen-2.0 crowd, but there was a time when it was commonly used to describe something very difficult to track down or find. The saying harkens back to long, long ago, as in 150 million years, back when the hen’s ancestor the archaeopteryx was roaming the world. This chicken of the Stone Age came equipped with feathers, claws and a beak full of cone-shaped teeth. Scientists not only recently discovered that hens still have the DNA necessary to grow a set of chompers, but actually successfully put the theory into practice. So there! MYTH VERDICT: FALSE":D:D:D

jb66 27-04-2011 21:19
Re: Superhub is nowhere near as bad as people say!
 
Lol lol,

Chrysalis 27-04-2011 21:23
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by jb66 (Post 35224024)
The vmg300 and hubs use 12v

All other modems are 10v I was mistaken with the vmng300 sorry
good job I was doing something else for rest of day and not ended up putting wrong one in :) but undervolting probably be harmless anyway.

AndyCalling 28-04-2011 02:17
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Fspiders (Post 35223193)
Funny you should ask that lol.

Attachment 22151Attachment 22152Attachment 22153

Have the details off all the chips on the board so if you need any details of a particular chip let me know.

Regards.
Ooo, if I opened up my Superhub and fitted a reverse SMA aerial socket to it, would VM be hacked off? I have a second Superhub still in the box that I can leave unmolested for handing back if asked by VM...

Peter_ 28-04-2011 04:52
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by AndyCalling (Post 35224134)
Ooo, if I opened up my Superhub and fitted a reverse SMA aerial socket to it, would VM be hacked off? I have a second Superhub still in the box that I can leave unmolested for handing back if asked by VM...
If you cause issues on the network they can disconnect you and seeming as the equipment is not yours I would leave well alone.

---------- Post added at 05:52 ---------- Previous post was at 05:50 ----------

Quote:
Originally Posted by pip08456 (Post 35224015)
You've lost me there Masque.:p:

What's that got to do with 10V or 12V?:confused:
Oddly enough you are talking about powerpacks and if you read my post carefully I was informing you that some VMNG300 modems do not come with separate powerpacks as the lead is permanently attached.:rolleyes:

jb66 28-04-2011 06:32
Re: Superhub is nowhere near as bad as people say!
 
They all detach. The vmng300 your talking about is the second version which actually does detach after the switch on the cord.

V1 has no switch
V2 has a switch on the cord (to comply with eu regulations)
V3 has a proper switch on the back

Peter_ 28-04-2011 07:11
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by jb66 (Post 35224150)
They all detach. The vmng300 your talking about is the second version which actually does detach after the switch on the cord.

V1 has no switch
V2 has a switch on the cord (to comply with eu regulations)
V3 has a proper switch on the back
But you cannot pull the cord out which was quite amusing when they released them as they forgot to tell us about it and we continued to ask the customer to take the power lead out of the back which confused them no end.

Chrysalis 28-04-2011 12:11
Re: Superhub is nowhere near as bad as people say!
 
I have the V1 then.

craigj2k12 28-04-2011 13:13
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Chrysalis (Post 35224386)
I have the V1 then.
or a v2, with a uperhub power supply? either way, i think we both have the same

Chrysalis 28-04-2011 13:27
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by craigj2k11 (Post 35224425)
or a v2, with a uperhub power supply? either way, i think we both have the same
true could be a v2 as it seems the difference from V1 and V2 is only the power supply.

craigj2k12 28-04-2011 14:00
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Chrysalis (Post 35224442)
true could be a v2 as it seems the difference from V1 and V2 is only the power supply.
it would be handy to have a v3 with the button on it, although anything is an improvement from the superhub

Chrysalis 28-04-2011 16:01
Re: Superhub is nowhere near as bad as people say!
 
yeah thats a minor annoyance.

sniper007 28-04-2011 19:29
Re: Superhub is nowhere near as bad as people say!
 
My power adaptor on mine sqweels as well. i.e. Makes a high pitched noise. Really annoying. Can anything be done about that?
Getting really hacked off with superhub now tbh.

Chrysalis 28-04-2011 20:20
Re: Superhub is nowhere near as bad as people say!
 
you can buy yourself a new one, probably one of those multi adaptor ones.

jb66 29-04-2011 06:01
Re: Superhub is nowhere near as bad as people say!
 
You can ask for another if you want but its hit or miss, next one might squeal too

craigj2k12 29-04-2011 10:56
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by jb66 (Post 35224952)
You can ask for another if you want but its hit or miss, next one might squeal too
well surely the squealing is a fault, so if you receive another faulty one, ask for another one

Chrysalis 29-04-2011 13:02
Re: Superhub is nowhere near as bad as people say!
 
staff on VM forums confirmed my thoughts that they wont send out PSU's alone. So a superhub itself would be sent out new.

craigj2k12 29-04-2011 14:30
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Chrysalis (Post 35225149)
staff on VM forums confirmed my thoughts that they wont send out PSU's alone. So a superhub itself would be sent out new.
just dont bother activating it, and swap the power supply over, then you will have your squealing problem sorted, and something to smash up :D

jb66 29-04-2011 15:09
Re: Superhub is nowhere near as bad as people say!
 
seems such a waste of money

pip08456 29-04-2011 15:34
Re: Superhub is nowhere near as bad as people say!
 
Especially for kit that causes less tech problems.

DerekRothwell 29-04-2011 17:35
Re: Superhub is nowhere near as bad as people say!
 
http://speed.io/pics/4218/3119/speed.io.png

I'll subscibe to the superhub working as it should. Thumbsup to VM here

darkm 02-05-2011 00:24
Re: Superhub is nowhere near as bad as people say!
 
It is bad when it's not Compatible with the equipment at the ubr...

Peter_ 02-05-2011 07:04
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by darkm (Post 35226961)
It is bad when it's not Compatible with the equipment at the ubr...
Well seeming as they work on either Cisco uBR's or Motorola BSR's without any issues and they are the 2 manufacturer's that we use the is no issue, so a good bit of misinformation.:rolleyes:

jb66 02-05-2011 08:54
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by darkm (Post 35226961)
It is bad when it's not Compatible with the equipment at the ubr...
Or the old 30mhz amps in the street

---------- Post added at 09:54 ---------- Previous post was at 09:53 ----------

Quote:
Originally Posted by Masque (Post 35227004)
Well seeming as they work on either Cisco uBR's or Motorola BSR's without any issues and they are the 2 manufacturer's that we use the is no issue, so a good bit of misinformation.:rolleyes:
So the upload speed issue on the motarola has been fixed now?

Peter_ 02-05-2011 09:02
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by jb66 (Post 35227085)




So the upload speed issue on the motarola has been fixed now?
Not had any complaints about upload and remember these are used from Brighton to Glasgow and many places inbetween.

pip08456 02-05-2011 09:55
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Masque (Post 35227089)
Not had any complaints about upload and remember these are used from Brighton to Glasgow and many places inbetween.
http://www.cableforum.co.uk/board/12...oad-speed.html

to name but one.

Peter_ 02-05-2011 10:14
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by pip08456 (Post 35227141)
As that is a Cisco and not a BSR which jb66 is referring to and I myself am connected to a Cisco on the same regional headend as Wigan.

darkm 02-05-2011 10:42
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Masque (Post 35227004)
Well seeming as they work on either Cisco uBR's or Motorola BSR's without any issues and they are the 2 manufacturer's that we use the is no issue, so a good bit of misinformation.:rolleyes:
Well i still have an issue with my upload speed, sitting at half at what it should be on 30 meg. Had to even raise a complaint on the web as not enough people that I have spoken to over the phone have a clue as to what they are talking about. People even tried to close my complaint and justified it by sending me the Traffice management policy.

Thankfully someone over on the community forum website has raised this and is currently being investigated by Cisco..

There are plenty of posts about the superhub and restricted speeds both here and on the community forum website. perhaps you should take a look and not be so defensive over a product even by virgins own admission is defective and has required firmware updates to resolve mulitple problems which shouldn't have happen..

Peter_ 02-05-2011 11:23
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by darkm (Post 35227182)

There are plenty of posts about the superhub and restricted speeds both here and on the community forum website. perhaps you should take a look and not be so defensive over a product even by virgins own admission is defective and has required firmware updates to resolve mulitple problems which shouldn't have happen..
Not being defensive as we have very few incoming calls over the hubs and if the was a major issue we would be made aware on our intranet as we have been over the firmware issue.


if the was a big an issue as the few posters on all the forums combined say the are then we would be inundated with calls, but considering the amount of hubs in circulation we get a relatively small amount of calls with regards to these devices.

In fact we get more calls where the are issues with existing standard modems which we either replace or send an engineer.

darkm 02-05-2011 11:38
Re: Superhub is nowhere near as bad as people say!
 
Quote:
Originally Posted by Masque (Post 35227225)
Not being defensive as we have very few incoming calls over the hubs and if the was a major issue we would be made aware on our intranet as we have been over the firmware issue.


if the was a big an issue as the few posters on all the forums combined say the are then we would be inundated with calls, but considering the amount of hubs in circulation we get a relatively small amount of calls with regards to these devices.

In fact we get more calls where the are issues with existing standard modems which we either replace or send an engineer.
Well as we dont have the stats about the calls its doesnt matter. The fact remains it is a problem and also through the numerous amount of calls that I have made to vigin not one person knew and could even understand the issue or even attempt to resolve.

Hence the inadequate training and poor communication within virgn media as only a select few know the problems with the superhub and certain ubr, I believe some of the issue was with the cisco 10k kit. But not one person that i have spoken to on the phone knew of the issue but rather tried to blame it on utilization, traffic management or simply its the internet.

So tell me as a paying customer how am I suppose to have faith in this service if the people delivering fail to understand their own products and services.

Even before virgin publically admitted the issues with the superhub the staff on the phone thought the superhub was the best thing since slice bread.

We all know this isnt true, we all know there are problems with the hub... just fix the hub and whatever ubr's that need fix and stop hiding behind the excuse oh most peoples is working, its fine here and there because it isnt fine.

And Masque since so you know what the problem is with users speed being restricted can you please share the information here as to what the problem is, what virgin have done to resolve it, any existing fault references for this. :)


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