Re: Vmng300
 

Morning all .. what a lovely way to start a Friday ...

pip08456 let me apologies on behalf of the agent you spoke to and his manager. Let me also apologise to the poor tech that is going to get the abuse when he comes round to try and do his job :)

I'll apologise to Ben for wasting his time and to Masque having to correct a fellow VM employee. I would also like to say a big sorry to all the readers out there that just wasted 20 minutes of their lives reading the same posts from you over and over and over ...

For someone who doesn't care, you've carried a thread on 7 long and painful pages ..

I read a tech say he could hit both modems to give you service .. that's not possible .. its got nothing to do with process, its just not possible to do.

If your account fails to disconnect, you will have a vmng on the current service you have now and 100Mb on the Superhub .. that is the closest to the situation the agent and his "manager" promised you.

If you would like to give me their names I will make sure they get the training they require .. if you don't .. well not much we can do .. having spent so much of our time already ..

Love you

Re: Vmng300
 

I have actually found this thread mildly amusing especially with the regards to the promises made by departments who should know better.

Re: Vmng300
 

What would happen if an agent did register a vmng300 on 100mbit, it sounds like from what I am reading he probably would get sacked if caught.

Re: Vmng300
 

He's not going to get sacked, but VM want the process following to allow future improvements. They may at some point bring another device out that is a version of the VMNG ..

In theory, if things work as they should an agent wont be able to add a 100Mb service to an account. The modem will be removed when the tech installs the 100Mb.

Re: Vmng300
 

Imagine.... A vmg400! Drool

Re: Vmng300
 

No they would just be told to follow process as per Virginmedia requirements nothing more.

Re: Vmng300
 

well the superhub is a 480 so i imagine the 400 must be pretty rubbish

800 maybe????

Re: Vmng300
 

Pip if you are able to use the VMNG300 on 100meg then me and a few other people will be upgrading...If not we will be jumping ship to BT infinity

Re: Vmng300
 

oh my god!

read the other 6 pages

100mb is superhub only!!!!!!!

Re: Vmng300
 

Read my post it says Pip

Re: Vmng300
 

sorry

Re: Vmng300
 

I thought the issue with the 300 was the lack of upstream channel bonding compared to the 480 (4 channels compared to 8) so the company wants to avoid the 300 as it allows easier upgrades in future without equipment swaps.

I cant see why the 300 wont work with 100Mb, unless a firmware update locking the upstream channels has already been delivered? Highly unlikely (but that's nopanics field).

I have read this thread with frustration, this thread is a perfect example of why staff shouldn't provide external support in their own time in my opinion.

And on that note I suggest this thread is locked as the question has been answered so many times already.

Re: Vmng300
 

its still my view the superhub's life will be cut short.

it has too many complaints related to mass usage such as the poor wireless and instability. Because of this the future proof will be somewhat mooted, especially when you consider although it supports 8 channels, if it can barely handle 300-400mbit of lan traffic then it will likely struggle with 200mbit of wan traffic. When I monitored the cpu usage on my superhub on a 30mbit speedtest it was quite high usage.

all we established here in this thread so far is that technically its possible to use the vmng300 on the current incarnation of 100mbit (over 4 channels) and that VM have a policy in place to only supply 100mbit using superhub equipment. What is not yet established is if pip's deal with retentions will be carried out or if he has been fobbed off.

Re: Vmng300
 

No it will not be cut short it is here for the long haul as I said above, and this time next year you will still be saying the same thing.;)

Re: Vmng300
 

I miss my old Surfboard* that thing was rock solid. None of this faffing around with useless bits of kit that dont do their jobs properly.

This thread is embarrassing. VM staff parroting the same line about the superhub being the only 100meg device and the OP relating what he was told only to once again be told the only 100meg device is the superhub. Round and round we go. Its like calling India and fighting against their scripts :monkey:

If he hooks up the VMNG300 after he is ported to 100meg and it works, everyone is happy. If not, then we know for sure it dosent work. Until then, repeating the company policy or what the retentions staff have said does nothing but make everyone look silly. (yes, I fully expect someone to reply telling me it wont work because 100meg is only allowed on the superhub)



*Well, it was never taken so is sitting in a cupboard right now. But you know what I mean!

Re: Vmng300
 

What is wrong with facts or do you think that they do not matter.

100Mb is provisioned only on Superhubs because the client Virginmedia says so.

Re: Vmng300
 

What about the vmng300? I was one of the first peeps to get it on day 1 of the rollout in my area and I had to pay £50 for the modem at the time. Surely it is mine and not VMs?

Re: Vmng300
 

Time for Virgin Media to pre-order a brand new VMNG830 to be replaced superhub for 100 & 200 Meg

Re: Vmng300
 

No it always remains the property of Virginmedia which is why we will always support your connection and replace any faulty equipment free of charge.

Re: Vmng300
 

So say you have a VMNG300 modem on the 50Mb, and it goes wrong, do they replace it with another modem? or will you get a superhub?

Re: Vmng300
 

If you are lucky enough that the engineer has a VMNG300 on the van, then you get that. If not, then you get the Superhub. The VMNG is a rare beast now, so its highly likely that you get your service 'fixed' with the hub.

Re: Vmng300
 

i was just thinking about that as well. It is sad to think that if my modem ever breaks I'll have to leave VM because my connection will be pretty much useless.

Re: Vmng300
 

You WILL get a superhub. If I ever do see a vmg300 again i'll be keeping it for myself!!!

Re: Vmng300
 

You didn't pay for the modem, you paid for the activation of 50Mbit

Re: Vmng300
 

Engineers only carry Superhubs so guess what you will get if the VMNG300 is faulty.

---------- Post added at 22:00 ---------- Previous post was at 21:59 ----------

See the above.

Re: Vmng300
 

Oh sorry I forgot, I paid £50 for the engineer to bring me the modem and make a phone call. I wish they paid me £50 when I did that for my previous modem :doh:

What did I pay the £30 for then? I can remember paying £50 and £30. I thought the £50 was for the modem and £30 for connection.

Re: Vmng300
 

You paid for installation and also for activation but not for the modem.

Re: Vmng300
 

:LOL: i am definitely in the wrong job; £30 for him to bring it round (I "installed" it) and £50 to make a phone call. I love it.

Re: Vmng300
 

Techs don't get that ..

Re: Vmng300
 

my area goes 100Mbit in September. I currently have a modem for my 50Mbit. Will i get to keep it or will i be foisted with a new SuperHub? by all accounts it seems the modem an separate router is the preferred option. having said that do you all think they will have the firmware bugs in the SuperHub ironed out by September?

Re: Vmng300
 

It will be a manned install with a Superhub as the VMNG300 is not allowed on 100Mb.

Re: Vmng300
 

hya i dont want to throw a spanner in to peoples works ,
but i upgraded to 100mbit over the phone no install or anyting and i got to keep my vmng300 . the trow ubr went live with 100mbit i just called 150 asked for an upgrade to 100mbit..
she tryed to give me a superhub but after telling her i did not want the hub but gladly have the service she aggreed ..i told her i was already on 50 with a vmng300 and i like the modem. i told her my levels was ok. then she diverted me to the second line where levels and network test was carried out and was good.i was them but back to the sales call center .he hit the modem with a new 100mbit config.
so here i am with a vmng300 in to a dir 615(ddwrt) and bits running lovely..
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : not on your nelly.cm
Primary Downstream Service Flow
SFID : 12648
Max Traffic Rate : 102400000 bps
Max Traffic Burst : 10000 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 11529
Max Traffic Rate : 10250000 bps
Max Traffic Burst : 16320 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 16320 bytes
Scheduling Type : Best Effort

---------- Post added at 23:42 ---------- Previous post was at 23:39 ----------

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 33 34 35 36
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 6.47 6.38 6.42 6.18
RxMER
(dB) 37.36 37.36 37.94 37.94
Correctable
Codewords 1039 1471 2074 1610
Uncorrectable
Codewords 344 320 1019 1566

https://www.cableforum.co.uk/images/local/2011/03/9.png

Re: Vmng300
 

/me waits for VM staff to think of excuse why they were wrong. Although I admit I am surprised someone came on with it been successful. But does sort of prove my point when pushed with financial loss from a customer VM will capitulate.

Re: Vmng300
 

There is no excuse for what they've done. Those agents have not done their jobs correctly. Nothing more or less than that.

I would expect that will be picked up by their managers, and they will be retrained, as any person not doing their job correctly should be

Re: Vmng300
 

hmm good idea, lets retrain staff who succeeded in increasing revenue from a customer. hmmm.

I got an alternative idea.

retrain manager's who think its good to have rigid inflexible process that just annoys customers to the point its affecting churn and turnover.

Re: Vmng300
 

Doesn't matter what they did, they didn't do their jobs and missold a product

As an employee of a company you do what the company that pays you tells you what to do. You don't make it up as you go along

If you think it can be done better, then fine, you use internal channels to feed that back.

Re: Vmng300
 

and my argument is someone has failed at their job by designing a process that loses customers ;)

how will management even know what they did without someone grassing them up anyway? customer doesnt look likely to complain.

Re: Vmng300
 

The process is 'You will sell the product as designed' not 'Make it up because the customer asks you to'

100Mbit as product is via the SuperHub only and via Tech install only

Any variation is not the product VM have authorised it's agents to sell. If they do, they are not doing their jobs.

If you as a customer don't like the product, don't buy it

Re: Vmng300
 

Wow this is a bit heavy :)
thank god i am an old hand at this lark.

as i see it she listen and explored her options and execute them with speed that i would like to see from vm all of the time..

this is not a fail no not a fail at all..
but a win for myself and virgin its how it should be no bullcrap got it done and kept me happy :)

and no blooming superhub...

Re: Vmng300
 

It's easy enough to run reports against the system to check that services are being delivery by the correct equipment

It's why before the upstream uplifts, customers were being sent new modems to replace incompatible modems

As no customer on 100Mbit should be provisioned on a VMNG300 modem, then it will be easy enough to identify those that are

---------- Post added at 00:48 ---------- Previous post was at 00:46 ----------

And what happens if/when your 100Mbit service suddently stops working because VM change the number of channels used for 100Mbit in your area to a config that's only supported by the SuperHub

Will you be happy then?

Re: Vmng300
 

Ben you would make a good MP, totally dodged my point about a manager ballsing up on the process.

So i repeat again, do you think the process designed is a balls up or not?

---------- Post added at 00:50 ---------- Previous post was at 00:49 ----------

Service can fail no matter what the CPE is, so the customer obviously wont be happy but that would still be the case if they had a superhub anyway.

You aware there is faults solely caused by the superhub right? or you still ignoring those?

If I was running a betting company the superhub would have shortened odds of service failure as its a less reliable, more complicated, less proven unit, common sense really.

Re: Vmng300
 

It's got nothing to do with process.

100Mbit via a SuperHub is product decision.

---------- Post added at 00:52 ---------- Previous post was at 00:51 ----------

Except all faults staff will be expecting the customer to have a SuperHub, because that's what the product is, so there will be no diagnostic flow of 'Customer has got VMNG300 modem on 100Mbit'

Re: Vmng300
 

And what happens if/when your 100Mbit service suddently stops working because VM change the number of channels used for 100Mbit in your area to a config that's only supported by the SuperHub

Will you be happy then?[/QUOTE]


then one quick call get the superhub in..
but for the moment its doing its job its fit for purpose..
so if its not broke dont go and try to fix it with a bug ridden pass off classed as an upgrade..

but this is now and am i happy ... yes i am alot.

and when then happens it happens..

:)

Re: Vmng300
 

;) seems VM have a serious communication issue with their customers, they should be valuing your feedback. Not to mention they also didnt waste cash on sending a tech out either.

Re: Vmng300
 

I wouldn't expect it to be a quick call. I expect there to be a fair bit of argument, as no-one will know what to do as you should already have a SuperHub

Re: Vmng300
 

bit of a bizzare comment, do you think all your call centre staff are thick? maybe thats why there is rigid scripts to follow called process.

If i was a call centre agent at VM and someone called in and told me they using a vmng300 and the fault was eg. because VM enabled 8 downstream channels, I would know exactly what to do, switch it for a device that supports 8 channels or offer to downgrade them to 50mbit. I think I would go nuts working for VM, not able to think for myself out of the box and use initiative.

Re: Vmng300
 

No I don't think they are thick

And I'm sure that eventually it would be worked out how to get a SuperHub to the customer

Most likely it would involve an engineer visit

Re: Vmng300
 

thay can see me on the network correct..
thay know by my account what hw i would have..
thay sould also be able to see what i am running...

if thay change someting on the network that knocks my modem offline thay will know the reason (hw not supported) and get me a swap out.. its not rocket science is it now.

i dont want to get in any flame war or crossfire rubbish here . im just telling it as i see it..

and hello btw big lurker no poster untill now..

Re: Vmng300
 

Except how would you know. All that you would know is the modem has stopped working.

Virgin would then usually do diagnostics, expect they couldn't, because there wouldn't be any flow to follow, as it's an unauthorised circumstance

Re: Vmng300
 

I would know based on what the customer is telling me and account history.
I assume tech support agents get to see what hardware is connected as well, or does that info get hidden from staff making their job harder?

Re: Vmng300
 

No they get to see it

However as I said earlier, the resolution would likely be an engineer visit, so would mean a loss of service until the engineer arrived

Re: Vmng300
 

Sooner or later your connection is going to crash and burn, you will be angry and we will send out an engineer to replace the VMNG300 with a Superhub.

---------- Post added at 08:26 ---------- Previous post was at 08:24 ----------

We have no scripts to follow and the first page of the account will tell me what modem you are using, it is rather impossible to script broadband support as the are to many variables.

---------- Post added at 08:29 ---------- Previous post was at 08:26 ----------

We know what modem you have from the account itself and we see the learned MAC address of your equipment, but many routers including the D Link DIR615 actually clone your equipments MAC address if you use the disc or follow the connection wizard so we ask what is connected just to be sure.

Re: Vmng300
 

I received a VMNG300 as part of the VIP50 package upgrade. Unfortunately i lost internet connection. The attending tech replaced it with a Super Hub + dongle.
So in a way i got an upgrade for nowt, but based on comments is it really going to be a downgrade?
Time will tell, i've had a few disconnects whilst browsing & using BBC IPLAYER, the wifi signal is perhaps a shade less than my DLINK 615 but I can still receive an uniterupted signal anywhere in the house (smartphone) & my main computer is hard wired.
Hoping the new firmware fixes all the bugs, barring a network issue & outside box vandalism i have always had a good reliable connection.

Cheers
Stan

Re: Vmng300
 

I for one can imagine that if my modem (vmng300) breaks, I will need to jump ship and move to BT, which is a shame since I have been a customer since modems forst came down here.

Re: Vmng300
 

Staff fighting VM's corner to death again. Seriously do you have nothing better to do in your spare time than defend every act of the company you work for?

Re: Vmng300
 

same here dude

Re: Vmng300
 

Could say the same for all those that spend hours complaining about Virgin Media :rolleyes:

If you don't like what I or anyone else that works for VM posts, then don't read it or respond to it

Re: Vmng300
 

Not so as everything here I say is my own opinion and nothing to do with my employer.

Re: Vmng300
 

You have quite an imagination their, not!

Do try reading my signature below before posting an odd comment such as above.;)

Re: Vmng300
 

I promised to post back, so here goes.

As has been noted by Ben I had already decided to move to BT Infinity anyway so only accepted the free "7 day trial" upgrade just to see what would happen (full details in OP).

So engineer comes and I tell him, only for him to say "I can't do that as I (he) would be charged for the modem due to the system we have."(he was a contract installer).

We did have a short chat in which even he admitted the SH is a POS and asked me what I wanted to dfo as he was OK with me cancelling the upgrade.

So as I've alredy decided to leave I thought that to be fair I cannot keep calling the SH a POS when I'vce never used it.

To this end I let him install the SH and upgrade to 100Mb.

To say I'm unimpressed would be a gross understatement.

It took him over an hour just to get connected.

22 speed tests to speedtest.net (not counting BBMax and top10) resulting in the highest upload reported being 5.62Mb, download speeds fluctuating between 37Mb and 97Mb but mostly around the 50-65Mb mark.

I have also checked the speed with FTP to the 2 servers I rent both of which I know can handle 10Mb up and 100Mb down easily.

I haven't suffered dropped connection as others have reportedand will continue to monitor for it during my 28 days notice which will go in tomorrow.

I now look forward to BT Infinity being installed (with a modem) and thank VM for showing me for how bad their service has become.

Re: Vmng300
 

thanks for feedback pip, I guess a few on here got sigh of relief now LOL.

Re: Vmng300
 

It turned out as expected and the agents who made the ridiculous promises should have not done so in the first place.

Anyway good luck with your BT Infinity installation and remember to keep us fully informed as to how it works out for you.:)

Re: Vmng300
 

I would still've loved to give the old VMNG300 a go though, but I'm jumping ship anyway.

At least I tried! Says a lot for retentions though!

I will be dropping back even when on BT so don't worry Masque.

For those interested here's the speedtest results so far.

IP_ADDRESS TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME DISTANCE_MILES
82.8.41.101 3/30/2011 1:52 PM GMT 44.55 4.07 31 Coventry 100
82.8.41.101 3/30/2011 1:53 PM GMT 97.4 5.53 39 London 150
82.8.41.101 3/30/2011 1:59 PM GMT 96.49 5.51 40 London 150
82.8.41.101 3/30/2011 2:04 PM GMT 95.93 5.49 41 London 150
82.8.41.101 3/30/2011 2:27 PM GMT 37.25 5.27 19 London 150
82.8.41.101 3/30/2011 2:28 PM GMT 55.84 5.44 19 London 150
82.8.41.101 3/30/2011 2:28 PM GMT 71.07 5.55 18 London 150
82.8.41.101 3/30/2011 3:34 PM GMT 57.61 5.49 19 London 150
82.8.41.101 3/30/2011 3:35 PM GMT 64.59 5.42 17 London 150
82.8.41.101 3/30/2011 3:35 PM GMT 65 5.57 18 London 150
82.8.41.101 3/30/2011 8:16 PM GMT 74.53 5.56 40 London 150
82.8.41.101 3/30/2011 8:17 PM GMT 79.99 5.58 41 London 150
82.8.41.101 3/30/2011 8:19 PM GMT 41.57 5.31 18 London 150
82.8.41.101 3/31/2011 9:54 AM GMT 64.97 5.62 17 London 150
82.8.41.101 3/31/2011 9:55 AM GMT 48.66 5.53 18 London 150
82.8.41.101 3/31/2011 10:45 AM GMT 83.81 3.9 32 Newbury 100
82.8.41.101 3/31/2011 10:46 AM GMT 88.09 3.93 33 Newbury 100
82.8.41.101 3/31/2011 10:46 AM GMT 97.55 5.57 39 London 150
82.8.41.101 3/31/2011 8:10 PM GMT 88 5.28 23 London 150
82.8.41.101 3/31/2011 8:11 PM GMT 59 5.28 21 London 150
82.8.41.101 3/31/2011 8:11 PM GMT 69.7 5.09 25 London 150

Re: Vmng300
 

They were wrong to promise you the moon when they should have known better hence the many posts above all saying "Nay!".

We would not expect anything less as I think the BT forums would send you to sleep.

Re: Vmng300
 

At least I can now honestly say from experience. The Superhub is a POS!

From rock steady 50Mb to fluctuating 100Mb!

Re: Vmng300
 

My Superhub has been with me 6 weeks tomorrow without a hiccup.:)

Re: Vmng300
 

You have said that many times, some would say Ad Nauseum:D

I have said it hasn't dropped connection, it just isn't stable on the download and gives me nowhere near the 10Mb upload.

Re: Vmng300
 

for those who havent worked it out yet:

SH = Super Hub
POS = Point of Sale ;)

In all seriousness though, you have proven what I have been thinking and worrying about for a while. I have been with Ntl/VM for donkeys years and never wanted to leave but since the superhub was announced I have been wondering if it was inevitable that I would eventually have to move to BT and this has sort of hit the nail on the head now :(

Re: Vmng300
 

Silly bugger!:D

Re: Vmng300
 

I have just checked the logs in the Superhub and since the initial bootup on the 11th Feb I have 3 further messages in the logs so it is more stable than my Ambit 256, probably down to the local backbone on the network which is very stable around here.

Re: Vmng300
 

It's very stable down here too hence not one problem with the VMNG300 in all the time I had it.

Now I have the POS which cannot get near the supposed upload speed for the tier and fluctuates on the download speeds.

Re: Vmng300
 

The Superhubs logs dont actually record very much, just the normal CM related things. Certainly nothing like reboots or visitations from the wifi Angel of Death.

Get the thinkbroadband monitor running if you want to see when it throws a wobbler.

Re: Vmng300
 

Check the TBB thread here, latency and jitter are actually better now if you look at the one I recently posted.

SH's actually record less than the VMNG300 as it tends to overwrite recurring issues eg T3 timeouts especially the date and time they occur.

Actually managed to hit the magical 100Mb but upload still a problem

https://www.cableforum.co.uk/images/local/2011/03/1.png

Knew it was too good to be true.

https://www.cableforum.co.uk/images/local/2011/03/2.png

https://www.cableforum.co.uk/images/local/2011/03/3.png

Re: Vmng300
 

Lets be honest dude, you were going to hate it no matter what the out come ..

If you have turned off all the floor crap and still get those speeds, maybe you have power level issues ?

You're not getting slow speeds because of the Hub ... :D its perfect .. like me

Re: Vmng300
 

pip the speed issue could well be contention, my personal view is selling 100mbit on 200mbit of shared capacity is a push too far. But I also remember when seeing my cpu usage was fairly high during a speedtest going at 30mbit.

as for nopanic saying the superhub is perfect then thats a massive own goal, no device is perfect and certianly not one that has the biggest complaints in VM's history.

Re: Vmng300
 

Did you miss the grin smiley by any chance.:D

Re: Vmng300
 

i have just found one small issue with useing the vmng and an external router..

wan throuput not all routers that support gigabit lan have a fast or gigabit wan port.. most common routers have a low wan throuput that will drop your speed..

example.
i had a dir615 with ddwrt hooked up to it after a few speedtests i noticed that the tests gave me a max of 85megabit down.. so i looked at the spec sheet for the dir 615 and found out that the wan side was only rated at 85 megabit..

so after popping down to the local pc shop came back with some pci gigabit network cards threw together a moonwall x86 linux firewall router.. i now have a constant 102megabit connection and my upload has gone up 10% to just over 9megabit.

capt coax :D

ps im still very happy :)

Re: Vmng300
 

Which is one of the reasons 100Mbit is supposed to be SuperHub only - none of the standalone routers VM have supplied are designed to deal with it.

Re: Vmng300
 

yea indeed you have a very valid point there .. and it was an oversight on mybehalf really but it was easly sorted...

but it got me thinking..
how many home machines only have 10/100 ethernet that will be trying to use the 100meg service soon. like some routers ethernet cards do not give full rate . so there will be a bottleneck issue with the slightly older machines out there ....do vm give out network cards ??

anyway morning ben :D

Re: Vmng300
 

No

However they do have it in the minimum specs for 100Mbit that a Gigabit card is required

http://shop.virginmedia.com/broadban...aqs.html#1gbps

Re: Vmng300
 

if you can afford the 100meg service, you generally shouldnt have a problem buying a new network card?

Re: Vmng300
 

correct :)

but how many people know what there internal network cards throuput is...
i know people are getting a little more savvy now...but not everyone understands that ???

just a thought awaiting for the sun to pop its head out?
:)

Re: Vmng300
 

Let's be honest Nopanic. I would've loved to be proved wrong. The only reason I went ahead is that I have been criticizing it without having having ever used it which seemed rater bigoted to me.

Now I have used it and it has confirmed my past comments about it.

I have no power level issues whatsoever, I know what they should be:D.

All the floor crap as you call it is turned off.

The TBB monitor does not support congestion issues.

[IMG]http://www.thinkbroadband.com/ping/s...01-04-2011.png[/IMG]

So it now boils down to 2 issues.

Either the 100Mb service is a pile of crap, or the plooperhub is. Personnally I think the latter.

Which no-one has denied. You seem to ignore those who have spent good money for kit to work with both their own network and the service supplied by VM via a modem.

When VM introduced the VMNG300 they proudly touted the fact it was future proof for up to 200Mb speeds.

Re: Vmng300
 

What I find crazy about this whole thing is the lack of choice, I bought a superb router which I bought in the knowledge it could handle 200mbit with ease (and support torrenting with many open connections and peers), I made an investment in some hardware that virgin have decided I don't need (if i want faster than 50mbit).

If you are looking at the 100/10 service you are most likely a technical user and therefore would have specific network requirements that the superhub might interfere with. Why couldn't they have an option for a modem only service! I've never used the supplied routers that VM have given, and would rather keep it that way.

My VMNG300 has been rock solid for over a year! I've rebooted the modem 4 times in nearly 15 months! It seems that some heavy users and torrentists have had issues with the superhub.

Re: Vmng300
 

Hence my opinion someone has made a balls up on policy.

The superhub probably should have been gradual and on new signups only. It also probably should have been optional only with always the option for a standalone modem.

I have been trying to work out for weeks why VM have been so agressive and keen in releasing the superhub to as many existing customers as possible. Because in my view the 30mbit product launch was all about the superhub, it was a way to get it out to the customer base.

Initially I thought was all about tech support as alex brown kept going on about it, that may be part of it, but ultimately VM wont be saving much money on that without firing staff which hasnt happened, so I think the end game is the public wifi stuff and they need the superhubs out so they have as many hotspots as possible. If I am wrong and none of these are reasons then it looks like a near 100% balls up as all they achieving so far is turning previously happy customers unhappy.

I am sure there is many people wondering why the VMNG300 and superhub could not be stocked alongside each other and customers given a choice.

Re: Vmng300
 

what is the capability of coax cable?

i mean, lets say, in a couple of years, i have a 200mbit line, on the superhub. then vm bring out there public wifi, using the superhubs. what speed will the public wifi be? 10mb? 30? that will use up bandwidth, and more noticably raise ping rates

if virgin media decide to use my cabling, and my service to broadcast their public wifi, I will be straight out, its bad enough how they contend us from the UBR, but to have public access to my connection is an outrage

However, im still of the impression that it wont happen that way, vm said they were doing public wifi, then they decided against it. if they do decide to do it, it will probably be from the street cabinets

Re: Vmng300
 

I would give up some of my bandwidth to use wifi hotspots

Re: Vmng300
 

i wouldnt,

its daylight robbery

Re: Vmng300
 

Only if you were maxing out your connection. Maybe they will give you 30meg plus 2meg reserved for wifi. That wouldn't be theft

Re: Vmng300
 

it would be if you were on a 200mb connection lol :D

Re: Vmng300
 

Couldn't agree with you more.

Although I found the DIR-615 adequate for my needs with DD-WRT I did invest in my own router so as to be "future proof" only to find VM had changed the goalposts.

Re: Vmng300
 

Its VMs cabling, VMs equipment and VM's service. You pay for a particular part of it and if VM decide to use the SH in that way (which I don't think is a good idea by the way) then the only thing you can really do, is leave.

:erm: I hope they don't.

Re: Vmng300
 

Because as I have already said before only one device is being manufactured now and that is the Superhub, the VMNG300 was designed and manfactured specifically for Virginmedia which has now come to an end, which means the are virtually none left anywhere, you are now looking for hens teeth.

Re: Vmng300
 

VM don't like having one supplier though, so watch this space ..

Re: Vmng300
 

I know.;)

But it is not the Holy Grail as above.;)

Re: Vmng300
 

in that case I will leave then. simple

onlyh problem is that my stupid adsl line maxes out at 4meg and bt infinity isnt available until 2012. bummer

Re: Vmng300
 

the would be little point in trying to use customers own routers to supply hotspots because it would never work as most customers live on housing estates where wifi hotspots would be a pointless exercise.

It is more likely to be based around the cabinets.

Re: Vmng300
 

exactly. someone talking some sense, well done masque!

the latest press release I heard was that VM arent bothering with their public wifi

Re: Vmng300
 

Wireless access points will be branched through existing amplifier points and be assigned dedicated network capacity at the headend, Wireless services will not have an impact on residential services. This system has operated in the US for a few years now with zero customer impact (read Cablevision)

I dont hear you complain that 40% of UK mobile calls are carried over Virgin Media's network, surely thats no different?

---------- Post added at 22:17 ---------- Previous post was at 22:16 ----------

That press release either inst correct or isn't from VM directly. If its a VM press release it will be on the press office site at vm.com

Re: Vmng300
 

Imagine a dlink superhub! Sigh