Re: Superhub Firmware Beta Test
 

Did they get one from Technical Support or an Engineer or even Customer Relations?

Of course they did not because none of those departments actually can send or fit one.

They managed luckily for them to have one sourced for them by the CEO's office, but as with all good things that has to come to an end because the VMNG300 is getting as rare as hens teeth so soon the will be no magicians hat to pull one from and then we all wait for the firmware upgrade.

Re: Superhub Firmware Beta Test
 

Well VM will do 'anything' to not lose customers. If/when the situation comes there is none left and someone says either give me vmng300 or I leave, I think I know what VM will do.

You guys said they wouldnt give loyalty discounts on 30mbit, and VM changed their policy and did that, it will be the same with these vmng300's.

We know already the bridge mode doesnt fix the higher jitter on the superhub, so it still seems its weak hardware processing power still drags it down even in bridge mode.

Re: Superhub Firmware Beta Test
 

Exactly where are these VMNG300 modems going to appear from as they are getting rarer by the day or are Virginmedia going to employ Harry Potter.:rolleyes:

Get real the supply of VMNG300 modems is finite and they are getting fewer by the day.

Re: Superhub Firmware Beta Test
 

would come from supplier, unless you claiming all of a sudden the means to manufacture them has stopped. I dont want to hear a claim about terminated contracts either, obviously new ones can be made.

Or are you going to tell me VM will change their behaviour on rententions they have had for a decade?

Re: Superhub Firmware Beta Test
 

Retentions can only send customers equipment that is in the supply chain, they cannot order more from a supplier and have never been able to

Neither for that matter can CEOs

Re: Superhub Firmware Beta Test
 

So you expect them to reorder a purpose built modem that is no longer being supplied by the company who built them when they already have a contract for a viable modem, now that makes perfect business sense.:rolleyes:

---------- Post added at 10:37 ---------- Previous post was at 10:34 ----------

Retentions always come through to Technical Support for items such as replacement modems as they do not have the permissions to order them and of course it has always been impossible to order "My Precious" otherwise known as the VMNG300 modem.;)

Re: Superhub Firmware Beta Test
 

When did I say they can order?

I am reffering to the company as a whole ie. a policy change to reduce churn.

---------- Post added at 11:17 ---------- Previous post was at 11:04 ----------

yeah, its not as if VM hasnt had dual hardware supply before.

You see the superhub as viable because you looking through tinted glasses, it clearly isnt completely viable if its...

(a) losing them orders for higher tier products.
(b) losing customers.
(c) has poor reliability resulting in customers get sent new superhub's to replace older ones.

The company who supplied them do still manufacture if there is an order. Its not something thats 10 years old. The reason they stopped was a decision made to not order anymore.

Now we know you are a CS agent, so if anything you just towing the party line. I am interested in what role ben and nopanic play at VM, both seem a bit quiet about what their job is. Is one of them directly involved in the decision making of what hardware is used?

What I do know is you guys have never been passionate about anything but this superhub, if I make a post it is guarantueed you will reply, you will insist on having the last say on this.

So why are you so confident that this will last so long and no alternatives will be ordered? the cost savings doesnt appear to be significant, reduced tech support calls without redundancies means nothing, replacing viable equipment with superhubs is costing you money not saving it, customers not upgrading because of the superhub is losing you money, customers cancelling because of the superhub is losing you money.

All it looks like to me is that someone at VM has made a brainfart of a decision by bringing in a product that wasnt ready, even when beta testers told VM it wasnt ready. Which leads me to beta testing. The current firmware beta test has been nothing else other than a joke so far, it lasted a week and there was no staff involved at all, just trialists talking to each other. I suspect we simply got monitored remotely and that was the beta test, clearly not interested in tester feedback. VM strike me as a company who do not listen and if anything look down as if they think customers are all dumb and dont understand what they doing, hence the superhub a product designed for dummies and a beta test where they feel the testers arent worth listening to.

Re: Superhub Firmware Beta Test
 

All companies want to reduce Churn, it's not unique to Virgin Media

And although they may still do offers, they are in no way as bad as they used to be under the days of ntl (where people used to get 'paid' to have cable)

Re: Superhub Firmware Beta Test
 

The Super Hub is a viable modem, that's a good one. :D

Re: Superhub Firmware Beta Test
 

Considering it has a acknowledged firmware issue that causes lower than normal upload... I'd say it wasn't really viable until the software is fixed

Re: Superhub Firmware Beta Test
 

Generally they haven't actually

Virgin may have installed different kit e.g Pace STBs or Samsung STBs but have only had one active contract with a vendor in place at any one time. Any alternates would have already been within the business

I'm certainly not, however I've been in business long enough to know roughly how the process works

Re: Superhub Firmware Beta Test
 

I think you misunderstood what I meant by order, not from the company but by ordering one on the customer account has never been possible with the VMNG300 modem nothing more.

I have had the Superhub for over 5 weeks without any issues whatsoever.

Re: Superhub Firmware Beta Test
 

You should make that your signature. ;)

Re: Superhub Firmware Beta Test
 

It works and it is doing it job without any hiccups so I am happy.

Re: Superhub Firmware Beta Test
 

yeah make it your sig masque as you love to repeat it ;)

Re: Superhub Firmware Beta Test
 

No need because it actually works.

Re: Superhub Firmware Beta Test
 

careful now.

Re: Superhub Firmware Beta Test
 

I do not work for Virgin or any company that supplys Virgin.

Ok its early days but I have had no problems with my super hub - I was very concerned when it was put in,due to reports on this forum.
Can I ask if you have had problems with it, did you try to tweek it?:erm:
Mine is as the Tec set it my Wii my grandaughters laptop my sons phone as well as my PC all running with no hicups on it.

Re: Superhub Firmware Beta Test
 

I logged in and went to advanced settings and unticked firewall and ipflood and it works fine.

Re: Superhub Firmware Beta Test
 

Mines been ok on 3 hardwire connects to 2 pc's & a wii, and also one wireless N connection to a further pc upstairs. No reboots/disconnects etc. BUT I havent tried DMZ, port forwarding, or anything complex, so I won't speak about that side of things, merely to say on a 'simple level' the superhub for me. Works ok.

Re: Superhub Firmware Beta Test
 

Have you ever tried connecting a NAS to the super hub? it goes like this.

NAS=Hello super Hub I need these ports in UPnP please.

Super Hub=NO you can't have them..well yes I do see you but you can't have the ports you want with out a fight!.

NAS=Ok to war we go I will force you to give me them. I will tell the user how to do it.

Super hub resets it's self in the battle trying to confuse the NAS, but the nas is not having this and grabs the UpnP ports it needs.

Super hub= OK OK OK..you win here are your UpnP ports.(but you wait till the user turns me off .. we go to war again) :)

User=And still the upload speed through the super hub is crap calls 150 in hope.

Re: Superhub Firmware Beta Test
 

Ha. Reminds me of @wilw's cat/dog posts.

Re: Superhub Firmware Beta Test
 

new progress on the testing and also VM have posted some pleasant news which surprised me in a positive way.

Re: Superhub Firmware Beta Test
 

Which would be....?

Re: Superhub Firmware Beta Test
 

I can post it since I see mark posted it in public anyway not just to testers.

Its a long planned changes list.

http://community.virginmedia.com/t5/.../425589#M72061

there is incidently a new beta version now as well. They seem to be a bit confused over the timeout stuff tho thinking it be specific setting for ssh etc. when really it just be a tcp established connection timeout setting so would apply to everything.

Re: Superhub Firmware Beta Test
 

Hope you noticed

Re: Superhub Firmware Beta Test
 

I did. Which is why i said planned, obviously no guarauntuee it will happen.

Re: Superhub Firmware Beta Test
 

Those would all be great, but I can only see 4-5 of them making it in. The rest are fairly pie in the sky long term things. The hardware may not even be up to the job, no doubt the kit in the hub isnt bleeding edge.

The latest beta, R25, only has "Fixes a small number of recenty discovered security issues on the VMDG480 Super Hub." added. Which I guess just means they have blocked SSH access so you can't enable features that the device supports but arent exposed on the UI.

Re: Superhub Firmware Beta Test
 

the latest beta firmware is quite buggy, I already have few issues on it including speedtest.net been partially broken and giving poor results. I can put up with the bugs I volunteered after all but it seems a step back from the previous firmware. Browsing and even the gui are slower, I suspect the reason may the last line on the connection page (which I wont say here) but other testers can see it and see what I mean.

Re: Superhub Firmware Beta Test
 

the speedtest.net thing is a false alert, something my end was the cause.

Re: Superhub Firmware Beta Test
 

anyone had any luck with the r25 firmware

Re: Superhub Firmware Beta Test
 

Well R25 has been released http://community.virginmedia.com/t5/...11/td-p/435549

Re: Superhub Firmware Beta Test
 

Ben VM just confirmed they just ignore beta testers.

R25 is the firmware that cuts out downloads and streaming, multiple testers reported the same issue, other issues were also reported.

So VM have released a firmware with known bugs that is less stable than R20. Although R24 was ok, something changed that made R25 much less stable than R24.

Re: Superhub Firmware Beta Test
 

I assume that's what it means by

Re: Superhub Firmware Beta Test
 

thats no good tho is it.

This firmware shouldnt be released, it simply isnt ready and too buggy, the download cutout issues are very serious as well, things like youtube stopping 20 seconds into a video and downloads aborting by themselves incomplete. My connection was so bad I downgraded my firmware back to R20 as was affecting me too much.

It seems to me VM have probably rushed this out for 2 reasons.

1 - they didnt like that flood protection was giving bad pingtest results and for whatever reason want people to leave that enabled even tho its useless so put that as a priority fix.
2 - ssh is the security fix mentioned, ssh is officialy disabled in R25.

Re: Superhub Firmware Beta Test
 

personally the release of the R25 firmware given its known major issues is cynical and i am horrified that once again VM give the bird to the beta testers who have diligently spent their own tested testing the firmware. Appalling way to treat people it really is.

I'm glad i have my VMNG300 now, else i'd definitely being speaking to India for ages explaining new superslug issues ;(

Edit whilst i remember, anyone heard of a T6 timeout and why my modem upstream connection would be refused at the CMTS? Cheers

Re: Superhub Firmware Beta Test
 

I'm amazed VM don't just bite the bullet and go back to a separate modem/router setup, cut the losses with the Super Hub instead of funneling more money into the project. The betas actually seem to be making things worse, and adding more features when the ones already there aren't working correctly seems like a delicious recipe for disaster pie.

Re: Superhub Firmware Beta Test
 

it makes you wonder how they have got the nerve to keep going on like this. How do you think everyone would react if they spent £20,000 on a new car only to find the engine wouldnt start and every time you took it back to the garage they did ****** little improvements "uh, big deal, if should have worked properly to start off with".

I think it is a joke that they have only just got round to addressing the ip flood detection problem and they are making more problems while they are at it.

I have heard certain peeps making excuses saying "poor VM arent a proper network/harware vendor like Netgear or Dlink". Tough poo, if you want to force people to use something then you bare the responsibility for making it work 100% as you are not providing any alternative if it doesn't. If you are incapable of providing hardware which is fit for purpose, leave it to a specialised manufacturers to produce and test for you.

Are we going to have to go another 12 months of consumer testing before we actually end up with a product that makes like it should have done from the beginning?

Re: Superhub Firmware Beta Test
 

I updated mine to the R25 live version as someone reported bugs were somehow fixed between the beta and the live version, I have noticed a cosmetic bug fixed but paris speedtest is hanging again for me. Didnt do much else after that in terms of testing yesterday tho.

Re: Superhub Firmware Beta Test
 

A post about the download issues

http://community.virginmedia.com/t5/...m-p/446305#M47

Re: Superhub Firmware Beta Test
 

"We're sorry this issue seems to have crept in and wasn't picked up during the beta test of R25, however we only saw isolated reports of this problem."

Isolated? Nearly everyone on the forum was posting saying the rushed out anti-SSH patch was causing download problems.

Re: Superhub Firmware Beta Test
 

Which doesn't actually fully address them because its not restricted to IE8 at all. I have had issues in Chrome, Safari and Firefox.

Plus the YouTube/Flash streaming issue hasn't been mentioned by them at all despite numerous threads on the community forums.

Re: Superhub Firmware Beta Test
 

Nice of VM to lie about it.

I am very tempted to do a screenshot of the beta forum and post it to prove it was reported.

It is not limited to IE8 either or even limited to browsing.

That post seems nothing more then to try and do damage control on PR by pretending its a very isolated issued which wasnt reported in beta testing.

VM may have just learned the hard way if going to be supplying router's then no matter how isolated bug reports seem they should all be investigated.

Re: Superhub Firmware Beta Test
 

"this issue is only happening while the Super Hub's firewall is turned off and with IE8. This issue isn't present with the firewall turned on"

So the important message to take away from this is that it is obviously the users fault. If we werent so bloody awkward and had the firewall turned on or used another browser we wouldn't have this problem, so it serves us right :LOL:

Re: Superhub Firmware Beta Test
 

Lame. It's getting towards dealbreaker, move to another provider stage, as even with modem mode it's probably still going to be a bug-ridden piece of poop.

Re: Superhub Firmware Beta Test
 

Feedback thread for R25 http://community.virginmedia.com/t5/...ead/m-p/447527

Re: Superhub Firmware Beta Test
 

Finally, only took them over a week. Shame the community site seems to have now gone into meltdown and takes 5 mins to load each page. I will give my feedback later if they manage to fix things, or maybe its just yet another issue with the superhub.

Re: Superhub Firmware Beta Test
 

what has came about is bridge mode is now almost certianly delayed, the beta testers have been told fixing the new bug is priority over bridge mode. I dont think both will be done at once.

Re: Superhub Firmware Beta Test
 

I noticed that any mention of a date seems to have been missing for a while. It used to say when it was going to go out to testing and then general release (I think it was April for testing and May for general release - or it may have been May and June I can't remember).

Re: Superhub Firmware Beta Test
 

I think we just all need to accept the fact that it just ain't gonna never work

Re: Superhub Firmware Beta Test
 

And yet when problems first surfaced we were told bridge mode would be the priority.

Glad I'm offski!!!

Re: Superhub Firmware Beta Test
 

just seen on the VM forums from Mark_Wilkin

Re: Superhub Firmware Beta Test
 

that says it all:

"improves the situation"

Re: Superhub Firmware Beta Test
 

well ignition says there is a new superhub on the way so bridge mode is irrelevant

Re: Superhub Firmware Beta Test
 

Oh goody, more junk to add to my collection. :)

Let's see what's in this large jiffy bag under my desk. Ah yes 1 x media hub, which incidentally worked quite well and 1 x ambit 250 which also worked well. Still plenty of room for a netgear superdud. :D

Re: Superhub Firmware Beta Test
 

you can put the Netgear superhub there, as the new superhub won't be made by netgear

Re: Superhub Firmware Beta Test
 

What makes you think that?

Re: Superhub Firmware Beta Test
 

There isn't a 'new' SuperHub on the way, and bridge mode is still relevent for those that want it

Re: Superhub Firmware Beta Test
 

I dont think the fact that Netgear made thr first one was the issue, it was just a half assed job rushed through without any proper testing.

Re: Superhub Firmware Beta Test
 

i agree bridge mode is relevant for those stuck with the netgear turd

whats on the way then, there was some speculation in another thread...

Re: Superhub Firmware Beta Test
 

The new device has already been commissioned, manufacturer selected, cash spent on development, etc.

---------- Post added at 09:45 ---------- Previous post was at 09:44 ----------

You may want to ask the relevant people Ben. Or wait a few months for it to hit testing.

Re: Superhub Firmware Beta Test
 

I know exactly what is coming and it's not a 'new' SuperHub. It's the same technical spec as the current one, just from a different supplier

Re: Superhub Firmware Beta Test
 

Anyone know how to jump on board this beta test? Had my superhub for a few months now and it's running like a dream, wired and wirelessly on 1 pc and 2 laptops, would love to partake in future developments etc...

Thanks...

Re: Superhub Firmware Beta Test
 

Keep checking the VM website for Mark to ask for testers then apply.

---------- Post added at 10:02 ---------- Previous post was at 09:58 ----------

The tech specs may be the same, the outside appearence may be the same. Essentially the guts of it will be new, the firmware better and reliability, wireless and throughput better.

Be nice to know who the new manufacturer will be.

Re: Superhub Firmware Beta Test
 

Don't think I suggested otherwise, the Superhub is pretty much a reference design after all. Doesn't change that the current revision is made by Netgear, the new one isn't. That it will have firmware written at gunpoint with summary execution for failure is a bonus.

I have defended the Superhub's hardware, it's good! Netgear's firmware is garbage. It's like taking a 128 bit processor and having it run 8 bit code.

Re: Superhub Firmware Beta Test
 

that, to me, is a new superhub

Re: Superhub Firmware Beta Test
 

i wonder if they are switching back to Ambit lol

Re: Superhub Firmware Beta Test
 

Both will be in the supply chain at the same time, so which one you get will not be something you can choose

Re: Superhub Firmware Beta Test
 

Unless you phone a certain Mr. Berkett's office :D:D:D

Re: Superhub Firmware Beta Test
 

By the time the 'other' SuperHub launches, then bridge mode will be available, so there wouldn't be a need to swap one version of the SuperHub for the other

The only reason CEOs are doing swap outs at the moment is because bridge mode isn't available on the SuperHub. Once bridge mode comes, there won't be a need for them to swap SuperHubs for standalone modems either

Re: Superhub Firmware Beta Test
 

its part of it, netgear is easily the worst brand router I have used, I have seen it across 3 different routers. I agree tho they not normally as bad as the superhub turned out to be but they certianly below par.

---------- Post added at 17:36 ---------- Previous post was at 17:35 ----------

cue ben, nopanic, masque telling us they kept fully informed of every VM business decision, contracts cant be cancelled etc.

---------- Post added at 17:38 ---------- Previous post was at 17:36 ----------

that makes it a new superhub. Just because it will look the same externally and (may) have the same feature set it doesnt make it not a new device. Different internals, different firmware its essentially a mark II superhub.

Re: Superhub Firmware Beta Test
 

I don't know, playing Pacman (8) on a PS2 (128 via EE) is still kinda fun. :p:

Re: Superhub Firmware Beta Test
 

the hardware is all good, apart from the wireless, the only thing wrong is its terrible range, and the crappy netgear firmware, apart from that its an alright device

Re: Superhub Firmware Beta Test
 

No.

---------- Post added at 05:56 ---------- Previous post was at 05:55 ----------

You would just be sent a superhub and you would get the one picked of the shelf as they would look the same, so a pointless post.:rolleyes:;)

Re: Superhub Firmware Beta Test
 

Bit like your posts really don't you think? I mean you don't really add anything to the threads other than your SuperHub works fine and VM are the best. Oh and your other little gem, telling people phoning the CEO won't get you anywhere when clearly it does!

Re: Superhub Firmware Beta Test
 

Very soon the will be no VMNG300 modems left so not pointless.

But then again you dislike the truth.:rolleyes:

Re: Superhub Firmware Beta Test
 

Just like trying to get a specific make of Sky box, have a look at the Sky forums, they have just the same problems.

There will be differences between the two boxes, otherwise they would both just say Netgear on he front?

Re: Superhub Firmware Beta Test
 

the current superhub says netgear on the back, the new one wont be made by netgear so at i guess i would say that it would have something different on the back

Re: Superhub Firmware Beta Test
 

if they had stuck to Ambit instead of pottering around after the year they had spent sorting out the issues on the VMNG300s then none of this would be happening.

Re: Superhub Firmware Beta Test
 

Nah! That's to simple Chris.:D:D

Re: Superhub Firmware Beta Test
 

Pot = kettle if you ask me.

This is your idea of adding to a debate.

Re: Superhub Firmware Beta Test
 

Once again you show how little that you know about other posters as I have posted the CEO's email address on many an occasion when people are struggling to find it.

What I find annoying is people whose first reaction is to call or email the CEO's office in the first instance rather than following the normal process, these people should be told ring the relevant department first in order for the issue to be logged correctly on the system, and if this has not been done then they should be told to go down the correct channels to ensure that the is a history of their issue.

Re: Superhub Firmware Beta Test
 

yeah they would rather let money flow through their fingers like water.

Re: Superhub Firmware Beta Test
 

I agree with you that the CEO's office should be the line of last resort after trying every other option BUT.

It is only the CEO's office which will supply the VMNG300 as long as it is available and leaves no other option to get one other to contact them.

Sort of contradicts itself.

What also annoys me is staffers continually posting that "Mine's OK so there's nothing wrong with it" or "they're like hens teeth!" ad nauseum.

Re: Superhub Firmware Beta Test
 

The scary bit is they don't see anything wrong with the CEO having to do customer support!!!

Re: Superhub Firmware Beta Test
 

There you go again taring everyone with the same brush. If you have a problem with the way someone posts something have the guts to name the person instead of using a catch all post ;)

Flipant remarks and your the master of them.

Re: Superhub Firmware Beta Test
 

The scary thing is that you think he does....:D

It will be his support staff, not him.

Re: Superhub Firmware Beta Test
 

Exactly what customer support do you mean as I can already guess that you are wrong again but will be interested to see how you answer that.

Re: Superhub Firmware Beta Test
 

Yeah, should have said CEO's office

Re: Superhub Firmware Beta Test
 

CEO complaints are meant to be a last resort when every other option has been exhausted however some people on here seem to be contacting the CEO office as a first option just because they don't like the superhub.

Re: Superhub Firmware Beta Test
 

Those people should be kicked back to technical support so that any issues can be officially logged with evidence and anyone trying to avoid the process should be told if the is no evidence trail then no one can help until it exists.

This kind of attitude is unfair as it hogs up resources that could be helping other customers with more serious issues.

Re: Superhub Firmware Beta Test
 

Even then they dont like dealing with the public. During the what is now well documented Motorola BSR problem the usual guy i was dealing with was on holiday and i recieved an email from a college of his asking to contact him. I telephoned and was told he was unavailable and he would ring me back. I then recieved a call back from what turned out to be the guy in the CEO office that deals with people who owe lot of money and legal disputes and so on and he was very rude and wouldnt listen to the fact that it was an ongoing issue and i had been asked to contact all he told me that i was a nusence and if i didnt like the service to go elsewhere at which point i lost my temper and threatened to break his nose and as u can imagine it went down hill from there. He refused outright to listen to why i was ringing and i had been asked to etc.

Re: Superhub Firmware Beta Test
 

If offshore weren't so shockingly useless the CEO's office would probably be a quiet place.

Re: Superhub Firmware Beta Test
 

i think VM should have closed their offshore call centres instead of their UK one

Re: Superhub Firmware Beta Test
 

VM haven't closed their UK call centres though.

Re: Superhub Firmware Beta Test
 

i said instead of their UK one :)

Re: Superhub Firmware Beta Test
 

Which one?

Re: Superhub Firmware Beta Test
 

:LOL: indeed

Re: Superhub Firmware Beta Test
 

http://www.cableforum.co.uk/board/10...tre-close.html

okay, whatever, its not closing, more merging, and its not complete, but they should be scrapping the off-shores if they are trying to satisfy customers more

Re: Superhub Firmware Beta Test
 

if its for a vmng300 they have no choice as its the only method available.

Incidently today I noticed my VM line doesnt work, no ideal how long for as is rarely used, I didnt ring the CEO office up for it instead I rang basic tech support and got a tech arranged.