Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Lol you guys, completely legit. Will post a speedtest later with my 50mb if you like.
I have to add while that was going on I downloaded a movie and surfed. 2 laptops used the net all evening.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Upload still not 5mb but maybe 1 day it will.


https://www.cableforum.co.uk/images/...2011/03/46.png

http://www.thinkbroadband.com/ping/s...15-03-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Incredible results Sinth. It's probably the best graph I've seen of a VM service. Jealous.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks mate, only had it installed last Saturday hence my return to cable forums. Been a while.

This is with firewall and flooding disabled. I live 30metres from my street box. Due to everything coming through the one cable it can`t be that I am the only person on 50mb. Just lucky I suppose.
Pre 50mb my power levels to the house were about +6. Haven`t a clue now how that relates to this connection but await a post from me saying damn internet is sluggigh lol

What kind of concerns me is that Cambridge has supposedly had the upload speed enabled but not for me.

Edit: weird how my graph seems to "live" in the thread, keeps moving.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I think seph's is still overall best I have seen as sinth's has some packetloss. But sinth's is certianly very good for VM's standards.

Either

1 - latency/jitter is affected even at low utilisation levels eg. 30%.
2 - or VM have ports running much more hot than make believe as it seems graph's like sinth's are the minority not the majority.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's because you've posted the link for the live graph. You need to choose "Share Snapshot Graph" if you don't want it to update.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

snapshot of current day will move until midnight and then stop, or you can do a snapshot of a previous day.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Updating is fine, at least you can see when I go Pete tong.

Chrysalis - My packet loss was 88% before I disabled the infamous flooding and firewall. Might turn the firewall back on but sitting behind one anyways.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If you have a software firewall don't bother turning the SH one back on.

You didn't really have 88% packet loss with IP flood switched on it just skewed the pingtest results as it deliberately floods you with packets to assess the connection.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ahh. soo is it all a myth? Blame it on the ping test?
I don`t play online gaming anymore (unreal tournament) soo can`t really tell you of real life online losses.

I`m 37 now and have to be responsible lol

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The way a lot of peoples average pings instantly increase around the same time that throttling comes into effect makes me think DPI is one of the reasons VM's network has such pants latency/jitter.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

its entirely possible DPI affects latency Proper DPI inspects all traffic deeply, that is going to consume tons of processing power. For it to have no negative affect on performance would be almost impossible, however from an isp point of view they would hope (a) its only in single digit ms and the gains from congestion reduction outweigh it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm 54 and you think you have problems????????:D:D:D:D:D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Sinth, can you post your modem config pages? Your upload speed test looks a bit suspect (not suspect as in fake, but suspect as in something funny going on with the network).

I say that as ~2mbps upload should not ever be occcuring on the 50mb package - the only two upload speeds available should be either 1.75 or 5mbps. Either you're on 1.75mbps and the speedtest is wrong, or you're on 5mbps and only getting 1.9mbps, which means VM have a fault limiting cutting 60% off your upload speed (which, if affecting everyone else as well, explains the extremely low congestion on your TBB graph).

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 240 55616000 Kbits/sec 299000000 Hz 5.5 dBmV 43.3 dB Hybrid
Locked QAM256 241 55616000 Kbits/sec 307000000 Hz 5.3 dBmV 43.3 dB Hybrid
Locked QAM256 242 55616000 Kbits/sec 315000000 Hz 4.6 dBmV 42.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 52.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 5139
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 5138
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

---------- Post added at 17:50 ---------- Previous post was at 17:33 ----------

Judging by this maybe I am on the 1.75 upload?
https://www.cableforum.co.uk/images/...2011/03/40.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nope, you have the uplifted config. Mine to compare (my power levels are probably a tad better than yours ;) but yours I dont think are out of the ordinary)

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 27 55616000 Kbits/sec 299000000 Hz 0.1 dBmV 39.4 dB Hybrid
Locked QAM256 28 55616000 Kbits/sec 307000000 Hz 0.2 dBmV 39.4 dB Hybrid
Locked QAM256 29 55616000 Kbits/sec 315000000 Hz 0.0 dBmV 39.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 38.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 5742
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 5741
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Wed Mar 16 20:50:40 2011

https://www.cableforum.co.uk/images/...2011/03/39.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Indeed, Sinth is on 5mb upload already but failing to get anywhere near that actual speed. I wonder if the upload slot size problem is still ongoing, as it's certainly not congestion.

Mind you, as I mentioned earlier, the fact that everyone's stuck at less than 40% of their design speed could explain the extreme lack of congestion.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Been seeing some weird peaks even on my preferred setup, always between noon and 4pm. Wonder what's causing it?

http://www.thinkbroadband.com/ping/m...12-03-2011.png
http://www.thinkbroadband.com/ping/m...15-03-2011.png
http://www.thinkbroadband.com/ping/m...16-03-2011.png

And now the lacklustre results from the Super Hub running the new beta firmware which doesn't really improve much, although it's supposed to help when IP flood/firewall services are back on. I've re-enabled them and I must say, the results still look poor. I suppose you might even say, qualitively worse than with the 5.5.2R20 firmware it shipped with. Can't say I'm surprised, though.

http://www.thinkbroadband.com/ping/m...17-03-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Im runnign 2 50Mb connections, one with the VMNG300 on a Dlink 655 and one with the Superhub, heres the comparison of both modems on the same UBR and the same line card...

VMNG300 with Dlink 655

https://www.cableforum.co.uk/images/...2011/03/1.html

VM DG480 Superhub

https://www.cableforum.co.uk/images/...2011/03/1.html

:)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Is the VMNG399 a new modem.:D:D:D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Smartypants! Have edited now ;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Now thats a pity as you would have had all the VMNG supporters clamouring for the new modem.:p::p::p:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Haha true, but when they see the stats they would see that my Superhub provides a better average high ping rate than the VMNG300...

:erm:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine as follows, this is the 2nd superhub with the std firmware. Having major issues tho, jitter is a bit high and periods of packet loss. Flood detection is off and wired via ethernet.


https://www.cableforum.co.uk/images/...2011/03/38.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yep same here, in addition also packetloss is occuring.

---------- Post added at 13:59 ---------- Previous post was at 13:57 ----------

here is the issue.

7 13 ms 13 ms 27 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
5.159.30]
8 32 ms 28 ms 37 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
185.81]
9 29 ms 29 ms 46 ms de-cix.enta.net [80.81.192.238]
10 32 ms 35 ms 29 ms 823.te4-4.telehouse-north0.core.enta.net [87.127
.246.165]

its routing via entanet and germany to tbb.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here's mine from today of the SuperDud!

It's the first time the SuperHub has caused packet loss or "messed" up. And no idea what the heck happaned at 10am to 2pm.

http://www.thinkbroadband.com/ping/s...18-03-2011.png

And here's my old 10Mb one which someone else has now, no idea who.

http://www.thinkbroadband.com/ping/s...18-03-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

mine is starting to look noticebly worse. :(

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well isn't this interesting?

http://www.thinkbroadband.com/ping/s...24-03-2011.png
http://www.thinkbroadband.com/ping/s...24-03-2011.png

If you know how to read this, you might come to the same conclusion I have. Namely, as only one of those is hosting my connection, the explanation for the other coming alive for a short time is VM doing something, which going by secret forum observations is trying to roll back SHs on trial firmware. Which is very interesting, to say the least.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I noticed latency improved so checked my upstream and sure enough I am on docsis2 now.

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 7 20480 Kbits/sec 45800000 Hz 44.7 dBmV

Ignition or anyone else in the know, does this mean the 2nd channel they added (which I am on as the old was 4.7mhz channel 8) would still exist or will they have been merged into one channel now?

This happened with no outage, all ssh sessions still up and no superhub reboot.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2011/03/19.png

Here's mine. Only started today.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

mine with the vmng300 instead of the hub, note the margin in the "blue" area is much much smaller.

http://www.thinkbroadband.com/ping/s...26-03-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine is actually the vmng300 as well.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here's mine from today, Saturday, 30MB. Red line was me rebooting to show the difference it can make (sometimes)

http://www.thinkbroadband.com/ping/s...26-03-2011.png

My old conncetion which someone else has (smooth as butter imo!)
http://www.thinkbroadband.com/ping/s...26-03-2011.png

And this was my 10Mb one back in February which was like that every weekend in that month. :D
[img]Download Failed (1)[/img]
Do I win? :P

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'll add my Superhub + VMNG300 ones then!

Superhub:
http://www.thinkbroadband.com/ping/s...17-03-2011.png

VMNG300 + RT-N16:
http://www.thinkbroadband.com/ping/s...24-03-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here is my 50MB results using the superhub.

http://www.thinkbroadband.com/ping/s...27-03-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

not bad at all, anyone would be proud of that :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine looks a tad wobbly, anyone got any ideas why?

http://www.thinkbroadband.com/ping/s...28-03-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

how do you get the ping graph to work

iv ticked the box for "respond to ping on wan port" but nothing, i just get a red graph 100% packet loss

any ideas?

Iv tried adding the superhubs ip into the DMZ, it just said cannot put the ip address of this hub into dmz

?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You can't put the superhub's IP address in the DMZ as the router is already basically in the DMZ, if you have respond to ping, then I'm guessing your IP address may have changed since you started the graph, does it match up on thinkbroadband and in your router's external IP address?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Tell the superhub to respond to ping on wan port I think, thats all I did anyway, have you tried rebooting

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

did both, and the ip address is the right one, but no graph

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'd double check then that the respond to ping is still ticked, just in case for some reason it didn't save.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

it did, iv been checking it, restarting the thing. Im supposed to be getting a vmng300 some time this week, i just wanted to compare the two, but it looks like ill have to compare without the graph.

Im on the beta firmware, but i dont think that makes a difference, because I tried to set this up when it first got put in on the original firmware and it didnt like it, but i wasnt fussed, I just wanted to have a look out of curiosity, but now i want to use the tool to compare the superhub with the vmng300

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I recieved my VMNG300 this week, so they are sending them out. Much happier! :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Firewall, IP Flood Off?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yep firewall and ip flood most definitley turned off. im in work now, but when i get in, ill restore factory settings

i cant see ip flood being the problem either, I thought it was LAN side IP flooding?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The only thing I can suggest is that the think broadband ping monitor isn't pinging your external WAN IP address, are you sure you've set it up correctly?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...28-03-2011.png

I'd dream for this, lol. Apparently it's going through Yorkshire Grid for Learning using VM lines, which is interesting to say the least.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not really, totally different from the VM broadband network, guaranteed bandwidth not shared and all optical.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2011/03/10.png

sorted. reset the superhub back to factory settings, which put me back on the default firmware and it worked straight away

---------- Post added at 11:49 ---------- Previous post was at 11:48 ----------

that spike at the beginning was a download that was running, iv stopped it now

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Probably right, no way VM could pull off something as good as that...
I'm guessing it's just the fibre that's been leased?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

i can guarantee they dont use the cable network. i always said VM should use their infrastructure to do FTTP, it would be very good 1gb down 500mb up fibre to the premises

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My 30 meg connection using different equipment

vmg 300 modem

http://www.thinkbroadband.com/ping/s...0-03-2011.html

Modem and netgear wnr2000 router

http://www.thinkbroadband.com/ping/s...3-03-2011.html

Modem and dlink 615 router

http://www.thinkbroadband.com/ping/s...6-03-2011.html

Super hub

http://www.thinkbroadband.com/ping/s...1-03-2011.html

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Last night for me

http://www.thinkbroadband.com/ping/s...30-03-2011.png

I just wish I had left this test running to show how shocking my connection was on Sunday but its causing the superhub to lock up briefly, looking at the graph suggest's my area is starting to get over subbed again, as I was'nt even using the internet between 4 and 10pm.

Sunday was a complete joke with sub 1Mbps download speed on my super duper fibre optic broadband connection, ah well still waiting for Sky BB to be fitted.

I had to laugh as VM churn retention rang me last night telling me just how bad Sky broadband is and how I wont get more than 2.5 Mbps DL speed, and how I wont be able to game on it etc etc.

However VM did offer me a very nice deal to stay with them which would half my monthly package cost, but I politely declined and told them which rectal shelf to place it on, I just hope the grass is greener.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yeah, well look at post 151, at the top of this page!!!!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yeah it looks very bad on the face of it, were you downloading much during that time

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

no, nothing. My superhub has maintainence broadcasts in the log, and its connected to a different upstream channel. dont know whether thats got anything to do with it, but theres a bit of packet loss going on there as well

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Perhaps one of the techno guru's could shed some light on it, because something doesn't look right to me. I would of expected a tonne of packet loss if your connection was as mullered as your result's suggest.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

please please please....... dont worry about it!!!!

my shiny new VMNG300 arrived in the post this morning!!!

or in other words, problem solved!!!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Fingers crossed ;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

only just set this up on my connection, had 50 now for about 2 weeks :)
https://www.cableforum.co.uk/images/local/2011/03/5.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep which people expect unlimited for £40 a month ;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Wow :shocked:

That is awesome

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

thx pabscars, the connection was pretty much not used from when i started the monitor untill 10pm, (sleeping and working)
all my speedtests have been at 49/50 down and 1.6 up, not sure why people say 50 is bad

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

you mean "wow, thats awesome for a VM connection"

which it is

most other providers wouldnt have the yellow spikes

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Slightly OT, but I tried and left Virgin within 28 days because the latency and jitter was terrible. Now: Be with fastpath. 5ms to BBC.

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Tried it with mine...
all Im getting is THIS?
(30mb with superhub)

100% packet loss..shurely shome mishtake?
Only changes to Superhub settings are disable firewall and that other thing everyone talks about!
Firewall problem?

http://www.thinkbroadband.com/ping/s...31-03-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You have to enable "Respond to Ping on WAN Port" on your router.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

low ping but that packet loss looks horrible

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks Aaron
it was actually ticked already but still didn't work?

A Google search later and someone had a similar problem, with a solution.
Guess what..a flaky superhub is the problem.

(quote)
I needed ping on wan port in order to use the Thinkbroadband Broadband Quality Monitor.
However I did some further investigation and have discovered this apparent bug is related to Port Forwarding on the Superhub.
Setting up a single Port Forwarding rule using protocol both causes the Superhub to stop responding to pings on the wan port. If I set up two separate rules (i.e. UDP and TCP) on the same port (say 5775) ping appears to work fine as does the forwarding.

So I currently have a satisfactory work around.
This bug should be easy to replicate and you may want to pass on this info to Netgear or who ever does your Superhub firmware.

I had a port forwarded using both protocol..changed it and will see how it goes.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ah well...
Still constant packet loss as above DESPITE making sure my Superhub responded to Ping on WAN port.

Any ideas?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Disable port scan detection.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Tried rebooting Gaz?


Mines going from strength to strength

http://www.thinkbroadband.com/ping/s...31-03-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...011/04/114.png

Ignore the red at the start and just after 12pm, I know what caused them (Ping and DPI settings on router)

Between 12 and 8 all that was plugged in was the modem and the router nothing was connected to the router shouldn't it be better than this?

The past week I've had intermittent connection and total loss for a couple of hours per day is this graph anything to do with that?

I've just received a new router DIR 615 is this better than the Netgear WNR2000?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2011/04/1.html
http://www.thinkbroadband.com/ping/s...aba19cb76.html


here is mine on a 100meg :D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

not bad that one

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Quite possibly because he isnt on the Superhub. Probably the only guy who is on a decent modem on 100meg.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I think you should get interleaving put back on, that packet loss is 24/7

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...011/04/113.png

VMNG300 + DIR 615

What an improvement over the Netgear WNR2000.

I 'think' this is starting to look normal.

I was a beast on Black Ops last night.

I've now got to go back to the Black Ops forum and eat humble pie after many posts where I insisted that my broadband connection was not to blame.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Rebooted my model after changing settings and seems to be working ok.
Cool.

not sure about the quality of my connection though...any thoughts?

http://www.thinkbroadband.com/ping/s...04-04-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

hows this?

http://www.pingtest.net/result/38186998.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

pity you could not do p-loss else you'd probably have got an mos of 4.4 or 4.41

ref the graph above yours, not too good on jitter if im honest the blue area should be as small as possible else its shows a "jumpy" connection. Probably because of the superslug. I had the same, changed to a VNMG300 and the blue area is tiny by comparison.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

im working on it! the firewall here seems to be pretty strict, I cant even do a ping to bbc in cmd, looking for a workaround!

---------- Post added at 10:55 ---------- Previous post was at 10:52 ----------

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...011/04/104.png

http://www.pingtest.net/result/38201825.png

I'll post the TBB monitor after it's run a while.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looking good so far pip

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Certainly does.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yeah doesnt look bad and I guess the kit you using beats the superhub :p

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

the homehub is on par with the superhub, but probably has reliable firmware. I think pip mentioned he was going to use his own router, with the bt infinity modem

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm using the homehub ATM just to put it through its paces to see how it performs.

My own router is on standby and will eventually be connected (in a couple of days).

As I still have VM till the end of the month I want to compare both hubs. Just out of interest of course.:D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Got to laugh, just rang TS to ask what the current DS load is on my UBR, as the TBB ping monitor looks poor, apparently its currently running close to 100% but not high enough to warrant a flag up.

To add to this the SNR is too low (20) which is just compounding the issue.

When I get Sky BB installed in a couple of weeks time I'm planning on running it along side VM's 10 Mbps superior fibre optic service just for kick's.

[img]Download Failed (1)[/img]


So if your TBB monitor looks anything like the above, its time to jump ship me thinks

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

either you got fobbed off or that is one of the silliest capacity management policies ever. A link will degrade way before 100% utilisation. When consider as well upgrades take VM about half a year the flag should be set way below 100% as there is obviously growth between approval and when the work is done.

Take it to the CEO office, they may also try to fob you off initially but if you hound them enough they will back down and approve some kind of upgrade. Insist on a discount if anything it will give them an incentive to fix it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Chrys, been trying to get the CEO's office to comment on the utilisation for a few weeks now but it's like pulling teeth, I agree this stupid 100% rule has been mentioned to me a few times now and it is just ludicrous.

I've been sending them my TBB monitor results almost daily to no avail, running traceroutes last night showed the congestion to be on my first hop again proving a utilisation issue.

It really is disgusting behaviour from a company the size of VM, you would think with BT Infinity snapping at their heels they would be a little more professional about there approach to high utilisation

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

How do you get to speak to people?

All I get is the standard off shore CS telling me to unplug my modem blah blah blah.

The last time they rang me back after I enquired about cancelling, I got one off shore lady telling me yes you're right your service is very poor I will put you on to our dedicated 50MB team.

The off shore lady from the dedicated team then proceeded to tell me there is nothing wrong with my connection and to unplug my modem.

Not once have any of the off shore people ever listened to what I have to say.

I actually bought a Freesat receiver on Sat and plugged it into my Sky dish and connected it upstairs. WOW what a picture, even my TV service was crap. I've unplugged all my Virgin boxes when I get a moment I'll be ringing and cancelling my TV altogether.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Fire an email off to Neil Burkett. Google for coe's email addy, his is listed under telecommunications. Just click here.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...011/04/101.png

as stable as stable can be :)
vmng300 +custom made smoothwall router :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I get a graph like that when I unplug everything out of the router LOL

---------- Post added at 23:56 ---------- Previous post was at 23:50 ----------

Can't be bothered. I've had enough been with Telewest/Virgin 12 years. Fed up of not being able to actually talk to someone. The Freesat box is the start. The next step is a BT landline, out of the money I'll save from the TV package. Our area does get infinity until Dec so I'll probably keep the broadband until then but they are definitely going to be losing most of my £100+ per month between now and Dec.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

lol thats about average down here..im on a quiet segment of the network ..

wish it was the same for everyone thou..
seams unfair for some parts of the network are cack

and im not even a gamer lol

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just got lucky I guess, the tech support chap was on the money and I just asked him politely to check the downstream load on my UBR and report back.

The trick as Chrys suggest's is don't get fobbed off, just keep prodding until you get the reaction you want or if you've not got the patience take your business elsewhere, its what I'm doing eventually once I've ascertained the grass is actually greener.

Already cancelled the V+ Tv and the picture quality using Sky is a marked improvement over Vm irrespective of the plethora of fan boys spouting the opposite.

I'm not completely bagging Vm out, if your lucky enough to be in a decent area then I don't doubt Vm knock spots off the competition. Its just a bit of lottery and I'm understandably a little bitter at the moment.