Re: Missing content- the ongoing saga! Please, somebody help me!
 

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Hitchhicker's Guide to the galaxy:D:D:D

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Or Muppetman and the dark side.:D:D:D:D

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Not forgetting BT vision OD. I have seen posts on here from people who have or who are using it and it sounds good.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

When it works. :o:

Re: Missing content- the ongoing saga! Please, somebody help me!
 

BT Vision OD is pretty good and the content is way better than TV Choice OD , only things its let down by is lack of HD.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I am sure that with all the resources BT have that will not be long in arriving. Infinity will help in that area.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I have just checked my On Demand service and I have to say that Essay has obviously been working very hard today. I now have 11 pages of What's New, none of which are duplications. There must have been an awful lot missing because now there are several programs listed that I would like to watch. :D Thank you very much Essjay, you will be making a good few customers very happy.

I hate to be a downer, but will this happen again come June 1st or have you nailed the problem?

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Glad I could help. Anybody else just let me know and I will see what I can do.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

[QUOTE=Sugar Kane;35235280]I think these may have been from a few months back Weemac. These shows were eventually sorted out. ;) Does the Vampire Diaries show in your WB folder, or your A-Z?

Sorry just never had a minute, its actually on both

---------- Post added at 08:19 ---------- Previous post was at 08:15 ----------



You seem to be in the minority DF. Most VM Staff who have been involved have obviously found the problem too taxing and have instead focused their attention on people who need replacement remotes. :dozey: No one yet has stuck with us and seen it through to the resolution- I hope Essjay can help.

---------- Post added at 08:23 ---------- Previous post was at 08:19 ----------

[QUOTE=Another_Account;35235168]
To raise issues on a Community Forum to have investigations undertaken is ridiculous.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

No fix here :(

I just tried rebooting both boxes, but What's New is still full of duplicates (8 pages of dupes). In What We're Watching the Classic FA Cup and Disney Junior Boxset folders are completely empty and there are still missing programmes like Planet Earth in other menus.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

l think BT has a awful long way to go to catch even Virgin up tv wise.:D

Re: Missing content- the ongoing saga! Please, somebody help me!
 

They only offer freeview , Sky sports and ESPN but there OD content is much better than TV Choice OD , when I had it we used it a lot.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

You change sides like Romans changed their emperor,s.:(:(

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Loyalty gets you nowhere , swap and change that's me :D

Re: Missing content- the ongoing saga! Please, somebody help me!
 

The dark side of the Sith me thinks.:D:D:D

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Essjay has said if anybody else still needs it fixed let him know. Try sending him a PM including your post code. ;)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

A big thanks to Essjay who discovered that the entire database on my headend was corrupted. Not sure how no one at Virgin discovered this for 3 months, but I'm grateful that there's someone knows what they're doing!

A lot of the problems are now fixed. What's New no longer has any duplicates and the What We're Watching folders all seem to be fixed.

Unfortunately there's still content missing from the BBC folder. Planet Earth, Mighty Boosh and League of Gentleman for example. I can't tell what else might be missing, as there's no way to see what should be there.

Interestingly, as I suspected this also fixed the problem with TV Choice menus freezing on TiVo (fault 1596460). EXCEPT on the BBC menu and cetain places in the A-Z (everything past J-K-L). Seems to me that these are the menus which still have missing content? Could be a coincidence but I hope someone at Virgin will take note of this information.

So a big improvement, but still some more left to fix.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Can you try it now it should be working

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Please see my post made a few minutes before yours :)

It's improved but there is still content missing, most clearly in the BBC folder. Planet Earth, Mighty Boosh and League of Gentlemen I know are missing.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

It is has been much better of late for me too, so thanks to all involved with sorting this issue out.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

All hail the mighty Essjay! :angel:

Re: Missing content- the ongoing saga! Please, somebody help me!
 

indeed, well done essjay :clap:

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I will second that as it is all working better for me now?

All hail essjay:

https://www.cableforum.co.uk/images/...2011/05/42.gif

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Glad I could help. :):):):)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I don't mean to moan, but my What's New folder is full of duplications again this morning. Just thought you might like to know...

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Oh dear, my TiVo box is freezing on the What's New menu again, so I can tell that it's messed up.

Looking on the V+ box I see that What's New has gone from 8 pages to just 4 pages.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

it's 5 pages on the office TV.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Essjay, what's happening sir? On Demand back to a rolling screen and 75 pages of Series Catch Up in BBC Iplayer - all with -1 episode, click on it and Please Wait freeze resultant in reboot.

We had it back for 5 days?

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I am out of the office until Saturday and will take a look then, in the meantime If you could report it in the normal way it would be appreciated.

Anybody other than Nuclear Winter & Sugar Kane (i've already got yours :)please PM your postcodes and I will address these problem when I return.

Thanks

Essjay

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Cheers for the prompt response

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Essjay will you also have a look at mine as well again as the pages on TV CHOICE are not letting me scroll through them again? I think that you should still have My details. Thanks in advance.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I only have 4 pages, I had 12 pages last Thursday...:rolleyes:

I have to say though, for the first time since this started I am feeling optimistic that it will actually get sorted once and for all.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

A new month and the TV Choice menus are completely messed up again. For example the Classic FA Cup folder has Life on Mars in it.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

should be fixed now update was tonight

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Another month, another set of problems. Where is this permanent fix? I'm bored of this now, it shouldn't be the customers job to constantly be chasing for a fix. Another month and VM have lost another long term customer. This is ridiculous.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

What's missing will take a look

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Dear God, this isn't funny any more. Will I have to report this problem every month for the rest of my life?! VM have had EIGHT MONTHS to find a permanent fix for this issue and I have spent a ridiculous amount of time complaining about it. I am disgusted.

This month FRINGE series 1, 2 & 3 is missing. NIKITA is missing. HEROES is missing. They are not even available when I use 'Search' like they used to be- so the service has actually got worse. The WHAT'S NEW folder, like every month is 4 pages of duplications. Why do we have to do all the leg work, and why is VM not monitoring this issue? I am so fed up at this point. I am choosing to spend my money with VM and month after month I am disappointed. If this problem can't be fixed, I would expect some form of compensation for all the time I have wasted. I have gone from annoyed to plain angry. This is shocking service from such a large company.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Did you have to shout like that, It makes it very hard to read. :(

Just checked on my box and yes you are correct and its not good enough

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Hehe, I do apologise for 'shouting', but what else can I do when VM are not listening?! On the VM community forum, the thread has been ignored for months. Virgin Media are breaching the terms of the contract we all have with them. They are not providing the full service we are paying for and they have had more than a fair amount of time to fix the issue. I want some of my money back!

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Have you rung VM Customer Services to discuss this?

Re: Missing content- the ongoing saga! Please, somebody help me!
 

@ Hugh

They don't know what you are on about.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Every time I ring to report any fault, the stock response is "We'll send a technician out." I have already had two new boxes since reporting this issue. I would prefer to keep it in the forums where people are actually aware of the problem. I will not waste my breath explaining the issues to yet another person who misunderstands the issue. All the information detailing this fault is here in this thread (and here in this thread http://community.virginmedia.com/t5/...322133/page/29 ). We should not have to repeat ourselves over and over. The information is here, and the VM technicians should be using it and not pleading ignorance. Eight months is a disgrace.

---------- Post added at 11:52 ---------- Previous post was at 11:21 ----------

Just found 30 Rock season 4 on the VM Player on my pc, and guess what?! It's missing from my tv service! Who could have guessed that?!

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I have just checked Fringe and Nikita do not go live until monday 3rd @ 6:00am

Heroes should be under US box sets as is 30 Rock

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Why then are both Nikita and Fringe being advertised as 'available now'? I have neither Heroes or 30 Rock listed anywhere, not even in 'search'.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Sugar, can I ask where it is being advertised as "available now" (Nikita & Fringe)?

Re: Missing content- the ongoing saga! Please, somebody help me!
 

The video is on a loop whenever you go into TV Choice. :rolleyes:

Re: Missing content- the ongoing saga! Please, somebody help me!
 

They always put the promo on at the beginning of the month, it would be better if they had a stap line of the actual date it's available from...it happened with Yogi Bear a while back.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Hello again essjay, just for your information, I only have Party Down Series 1 (SD and HD) in the US Boxsets folder.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I too only have Party Down Series 1 in US box sets.

I reported a whole bunch of BBC shows missing in the thread on the official forum, no one from Virgin has responded in over a month. We don't even get the canned "our engineers are still investigating this" anymore.

I've lost track of the number of times this problem has supposedly been escalated and investigated.

In the 8 months I've been a Virgin customer, TV Choice has never worked correctly for me.

I will also note that I've had more internet service outages during that time than I had in total during my 12 years on ADSL. So I'm not a very happy customer.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Is it me or there is alot of missing BBC content on the All Days option, but it is available on the BBC Iplayer?

Re: Missing content- the ongoing saga! Please, somebody help me!
 

You're not wrong. I don't understand why the two services don't marry up. Just another charming quirk of TV Choice.

---------- Post added at 21:38 ---------- Previous post was at 21:35 ----------

Just wondering how everyone's service has been since this was last updated? By and large I don't bother with TV Choice anymore, I buy boxsets and watch those instead. Ordering them online and then waiting 4 days for the postman to bring then has been far less time consuming than having to complain about the VM service on a weekly basis...

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Battlestar Galactica is missing from every single folder it should be in on my service, I can only find it by searching and actually typing it in. Seriously, is there still no fix for this issue 13 months after it was reported? Oh, and when I did find it, episode 1 season 1 starts with "Previously on Battlestar Galactica"! I give up! :mad: As soon as I move it's SKY all the way.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Anybody care anymore, or will this thread just get ignored like it does on the VM Community pages?

Re: Missing content- the ongoing saga! Please, somebody help me!
 

It's been removed at the providers request.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I tryed to find 24 seaon 7 and 8 in sky anytime it is not there it would be good if you could downloade the on demand stuff on to your hard drive

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I think you may find the copyright owners may disagree with you...;)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

You and I know that this issue runs a lot deeper than Battlestar Galactica. After 13 months I am at my wits end. I just want a reliable service where I get everything I pay for without having to complain constantly. I feel like a total mug for having put up with it for this long.

---------- Post added at 08:48 ---------- Previous post was at 08:15 ----------

http://community.virginmedia.com/t5/...t/false#M76465

It speaks volumes that VOLUNTEERS on this site do far more to help than staff getting paid to help do on the official 'HELP & SUPPORT' site.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Yawn. I haven't bothered with on demand for a while, but suprise, suprise, the three things being advertised I was quite interested in are missing. You can't find them through search either. The Thick of It, Vampire Diaries (the ad says up to season 4 only season 2 available) and The Killing. All I have in my Nordic Noir folder is Wallander and that has been available for ages. Where is the new content? Where is the investment? If I downgraded I wouldn't be missing much.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

In the Nordic Noir folder there is supposed to be The Killing, Wallander "and more". I have The Killing, Wallander but nothing else. Anybody know what the 'more' is supposed to be?