Re: Virgin media price increase
 

It is dearer than BT for a phone only package by around £4. BT's also includes caller display, 0845/ 0870 calls...

---------- Post added at 22:05 ---------- Previous post was at 22:03 ----------

AND in Peterborough our phone service is substandard, in that we can't get caller display... Jeez BT have offered it for almost 20 years now!

---------- Post added at 22:12 ---------- Previous post was at 22:05 ----------

I have a few options with VM to retain costs, without affecting anything substantially. reducing Broadband to 10MB and coming off the evening call plan and using my mobile's inclusive minutes more. That would bring it back to around £5 less than I'm paying today... And keeping it that way until next January.

I would need to retain VM Broadband as ADSL can only provide around 4MB here and would need a BT line.

So 2012, could it be YouView or Freesat...

Re: Virgin media price increase
 

You should be able to as these are the only places left where you can't:

BU1 Bournemouth
BN1 Brighton1
BO1 Bromley
DB1 Derby
HS1 Hersham
PT1 Portsmouth1

Re: Virgin media price increase
 

Not surprised! this is not the first time Virgin does the same thing, but I have to say it does a bit better this time as we at least get informed. Virgin did increase its existing customers price almost every year without notification. It seems Virgin only cares of its new customers by offering better package/price.
I have been with Virgin(NTL) since 2002, I still pay more than their new customers for phone and broadband bundle(well they offered me a free M TV service, I didn't know why I accepted it, it is not more than free view channels at all).
BT offers £16 for 20M broadband and unlimited anytime call including 0845, 0870 numbers free calls, plus £10 line rental, £26 sounds a very good deal, specially the phone package is so attractive. I tried to talk to virgin's customer service about the BT offer, I was told they couldn't do anything other than increasing my price to have the bigger bundle, if I wanted to go I could go then. what can I say? they might be right, it is time to leave now.

Re: Virgin media price increase
 

Oh well that is interesting since I asked only a few days ago and was told no!

Re: Virgin media price increase
 

It must be down to areas of Peterborough. I have had caller display for over a year now. So keep checking

Re: Virgin media price increase
 

If you're out of contract, call and follow the routing through to THINKING OF LEAVING Virgin Media, tell them your beef and you'll probably get a nice surprise...

My bill was £59 a month a year ago and it was reduced to around £47 with no loss/ reduction of any services... 0845/0870 calls can be added in, routinely now.

If you're lucky enough to be in an area that actually gets 20MB BB from BT, I'd go with BT. I'm not, so I won't.

Re: Virgin media price increase
 

I am going to have a little dabble with BT Infinity as I can get download speeds in my area 28mb, I have had internet problems for over 6 month nowwith numerous engineers and still not sorted, peed off to be honest.

Re: Virgin media price increase
 

my home phone is L package and i pay extra $3.50 for evening and weekend calls, got my e bill other noticed my call charges were about $18.00 and all made in the day time ! so i rang virgin ( thinking of leaving us ) got through and explained my phone bill and asked if i could upgrage my phone to XL package where instead of paying $3.50 i could pay $8.00 still worked out cheaper for me instead of getting $18.00 bills !! talk unlimited, i was told i could not a problem and i still recived a discount instead of paying the $3.50 then up to $8.00 i got it for $5.00. ( very happy) then i was told about the price increase from 1st april. as i have xl tv, 3 multiroom boxes and xl phone my price increase would be about $5.50.

i just thought so what ! everything else goes up but thats the way it is !!

my friends all on virgin media are moaning saying we are going to sky. told them go for it if you want crap broadband, sky box that once broke down you pay for and loosing picture when it rains lol

Re: Virgin media price increase
 

not everything is going up. loft insulation is going cheap at the moment, so I bought some to make savings. i hate broadband price increases, but love internet, so i try to make savings elsewhere.

Re: Virgin media price increase
 

My bill just arrived... and I'm paying £1.50 LESS than before! The discount has increased to £20.

A bigger bill this time though as the £30 one-off fee for the superhub was included.

Re: Virgin media price increase
 

Guide to Price changes here:

http://www.virginmediapeople.com/pri...default.aspx#1

Re: Virgin media price increase
 

Price increases are inevitable.

Re: Virgin media price increase
 

I know that l slag off VM, BUT, the increase is worth it.

As l think Sky is now becoming very expensive, I have Sky also, and l pay £15.00 more for it.

Re: Virgin media price increase
 

The price rise is actually good news.

I was stuck in a 18 month contract with no way out. Then the price rise happened and I was able to cancel VM only 3 months into contract with zero disconnection fees.

Although I only canceled the TV service. So ultimately I will pay sky about £70 for all packs and movies with HD and multiroom with HD. and VM get £37 for 50mb with phoneline. So bassically ViP50 ut sky telly and VM net and phone.

Best of both worlds.

Vip50 is around £105 i think and my current set up is £107 but I get all HD on both boxes.

Re: Virgin media price increase
 

I am a complete newbie here, so please bear with me!

I have just been informed bu VM cust services, that a discount will automatically be applied to my account to cover increase, as I have only recently signed an 18 month contract.

This is at loggerheads with call to 150 last night, who told me I would need to cancel, & then failed to put me through to cancellation dept.

TRUE or BUNKUM?

any answers please.

Jeeper

Re: Virgin media price increase
 

If you have a six month offer, then as I understand it then the price increase won't apply during the offer period. Instead will apply at the end. I think this due some legal reasons.

So the price increase will still affect you, just later than others

Re: Virgin media price increase
 

Thanks,

I was told specifically that it would apply to the whole contract, are they just hoping that I will forget in July when my intro period runs out?

Ta
Jeeper

Re: Virgin media price increase
 

Alternatively, the price rise won't affect you if you been sold the services at the newer price

Any bundle sold after the 1st Feb was at the post April price

Re: Virgin media price increase
 

Thanks

Contract started in January< at old prices>.

Bit of a swizz trying to put em up so quickly.

Jeeper

Re: Virgin media price increase
 

It's not a swizz; it is a general price increase which affects all customers.

You are fortunate as a new customer on a six month incentive reduction to be protected from this increase for a period - a protection not available to existing, long standing customers.

Re: Virgin media price increase
 

I appreciate your position< however I entered into an agreement to buy services over an 18 month period.

I do not like sharp practice & if price does increase, I will simply cancel subscription & dd. I am just not the kind of person who allows this to happen.

Thx
Jeeper

Re: Virgin media price increase
 

You can certainly cancel your contract due to the price increase but I suggest that that is probably cutting off your nose to spite your face.

Please don't cancel your DD before having agreed that you have cancelled your contract with Virgin Media.

Re: Virgin media price increase
 

If you cancel then you can only come back after 90 days by which time the price may be dearer as your deal may not be available.

As above do not cancel a Direct Debit unless your cancellation of the contract is agreed as that can cause more problems with regards to your credit history.

Re: Virgin media price increase
 

Thanks everyon, VM staff members included,

I am awaiting confirmation from VM with regards to the credit.

With regard to nose, face & spite, etc etc.

It is simply a matter of wanting what I aggreed to for the period I agreed to. Too often in this country we allow business/government to walk over us & do nothing except whinge about it in the pub.

Perhaps if more people took there business elsewhere, things would change & they would not need to whinge & whine about new customers getting better deals.

Jeeper

---------- Post added at 17:03 ---------- Previous post was at 16:57 ----------

Virgin have just confirmed that I will be credited for the remainder of my contract.

Pick up the phone guys if you are still under contract, & if your contract is at an end threaten to leave.

Jeeper

Re: Virgin media price increase
 

See a simple painless phone call put your mind at rest.:)

Re: Virgin media price increase
 

Re: Virgin media price increase
 

There Their...

Re: Virgin media price increase
 

Hi,

I've only just noticed the increase in my bill today and I too am a bit peeved. The reason I've not noticed this: I've never received any notification e-mails. Is there a legit reason for this? E.g. I chose paper notices from the start? (I get so much junk they could've been binned). I've checked my mail history and I don't see aything other than a few junk mails and bill notifications from VM.

If not, then I think I may have a case to have this increase recinded?

All responses gratefully received,

Catman

Re: Virgin media price increase
 

Good luck with that....

Re: Virgin media price increase
 

You can certainly discuss with Virgin what options you have. You still have the right to cancel for up to 30 days after you recieve the bill with the increase on it if you are in contract if that's what you wish to do

Re: Virgin media price increase
 

No one likes increases but sadly it happens. The V.A.T increase isn`t virgins fault and they don`t gain anything from it. You have to tailor your services as you can afford.

Re: Virgin media price increase
 

Phone line increasing AGAIN by 91p in a couple of months.

http://shop.virginmedia.com/broadband/up-to-100mb.html
No idea how they justify phone line increases like this, I guess they're trying to claw back some of the money they're losing to mobile phone usage or something?

Re: Virgin media price increase
 

Well l think it is becoming a scandal with the prices phone companies are charging for phone rental.:mad::mad:

Re: Virgin media price increase
 

Virgin will just say we're keeping in line with our competitors. pity they don't realise that money is tight for some people at the moment.

but if they are being charged more, then I suppose they have to pass the expense onto their customers.

Re: Virgin media price increase
 

Difference being though, for any customer with a BT line they're almost certainly using it for their broadband / Sky subscription too, so it's serving a more proper purpose, and also I'd imagine external BT lines etc require more maintenance than an underground copper pair like what Virgin use.

Though you're probably right, it still sucks!

Re: Virgin media price increase
 

It looks like Virgin are going to increase prices again this year in August , that will be 2 increases this year (about 13%) with extra VAT in January makes this years price increase over 15%. I can not continue to pay these increases. Thay tell me its down to market forces. :mad:

Re: Virgin media price increase
 

It might be to pay the loans off.

Re: Virgin media price increase
 

This is sad news as i`ve just joined and I also thinkk this is very sharp practice. I`ve just phoned to cancel and i`ve been told this will be within 24hrs but no reference etc was given.

Is this the normal...

And do they pick the superhub up?

Re: Virgin media price increase
 

How can it be sharp practice when they have informed you well in advance of the increase.

Re: Virgin media price increase
 

£13.91 for a line without default caller id, only weekend calls is a bit of a rip....

Re: Virgin media price increase
 

There is no doubt that it is a rip off but l need to have a landline because of my health and have to use a home monitoring kit that downloads information to the hospital.

Re: Virgin media price increase
 

But not sharp practice as that would mean that the first time you saw the price increase it would be on your bill.

Re: Virgin media price increase
 

Bless your heart, hope this increase don`t affect you too much.

So criminals on tag pay bugger all for a line to monitor them but people like yourself are getting hit..:mad:

---------- Post added at 20:14 ---------- Previous post was at 20:11 ----------

Ok if your happier will stick to rip off but i`ve just had a reality check.

Phoned BT and their phone line rental is also £13.90 but that includes evening and weekend calls and Caller Display.

Thankfully after the red mist has cleared i`ve rung Virgin again and had a good old chat and we`ve made an agreement..

So were all cool now xxx

Re: Virgin media price increase
 

They will include 0870 numbers (in your call package) from August 1st.

Re: Virgin media price increase
 

No we are very practiced in budgeting in our household but yes criminals have the easy life now and the victims have to come to terms and pick up the pieces.

Re: Virgin media price increase
 

Probably why companies having been moving to 0871, 0844 etc so by that time it`ll be no use anyway..

Re: Virgin media price increase
 

im hoping they will give everyone free caller display (obviously not free like) but in technicality add the price of caller display to the line rental and make caller display free

Re: Virgin media price increase
 

Can you please give a source for your future suggested price increase of 13%?

I note that the line rental is increasing from £12.99 to £13.90, an increase of only 7% but can see no evidence, other than your spurious claim, that there is any proof of any other increase.

Re: Virgin media price increase
 

Clutching at straws abit.....

Re: Virgin media price increase
 

People know what my feelings are towards VM, But to mee VM phone is still cheap and good value for money compared to Sky.

Its a shame there TV isn't good though

Re: Virgin media price increase
 

See, I think it's the other way round. VM's phone service is the worst part of the package; and VM's TV service is good enough for me :)

As previously discussed, there aren't that many Sky sub channels that VM now don't have.

Yes, there are some FTA and some HD but the former don't require a Sky sub and we already have SD versions of most of the latter :)

Re: Virgin media price increase
 

O/ goody goody/ and what about 0845 numbers ????;)

Re: Virgin media price increase
 

Yes l would agree with that.

Re: Virgin media price increase
 

Pretty sure the poster said the the two price increases this year accumulate to make it a 13% increase.
Don't see why that triggers such a hostile reaction?

Re: Virgin media price increase
 

we had a price increase in january and april and another one on the way ! lovely ( not )

Re: Virgin media price increase
 

That was a VAT increase

Re: Virgin media price increase
 

i know !

Re: Virgin media price increase
 

So that had nothing to do with Virginmedia as it was the Government who increased VAT.;);)

Re: Virgin media price increase
 

yes i understand that thanks !

Re: Virgin media price increase
 

Well at least we know what the price will be in June and then from August. But does anyone know how much it will cost to pick up the phone in July???

http://shop.virginmedia.com/phone/calling-costs.html

http://shop.virginmedia.com/phone/calling-costs.html

Re: Virgin media price increase
 

But your posts seem to indicate you thought that was a Virginmedia price rise, if you do not like the VAT increase email your MP and complain to them.;)

Re: Virgin media price increase
 

Masque,

Looking at the residential tariffs (phone review) from 01st Aug 2011, it seems to suggest the Talk 08 add ons will from August only include calls to 0845 numbers. Are you able to confirm whether this is correct or a misprint?

NB - the Jun prices still show it includes 0845, 0870 and other 08 numbers.

If this is the case, Virgin's phone is becoming really expensive as for XL phone it'll be £21.90 + £2/£5 for Talk 08 (for 0845 only) compared to BT who charge £18.60 for their equivalent and include 0845/0870 calls for no additional cost.

I'm more than happy with my Virgin services and appreciate it won't cost me the above price due to my bundle discount but it doesn't make good reading that Virgin charge over £5 (22%) a month more than BT for the same product.

Cheers

Re: Virgin media price increase
 

So the one in January was NOT down to VM then, I like the way you hinted at it being VM in the original post without actually saying it ;)

Re: Virgin media price increase
 

One thing I have to pick up on when looking through these new prices is the Talk International. There are two columns now, Existing Customers and New Customers.

The existing customer tariff is the old one at 3.06p per minute. How come those of us on VIP50 with Tivo are being charged at the new customer rate when we have been VIP50 customers for a while. Or does us getting Tivo then class us as a new customer?

I want my original Talk International and Talk Mobile plans back!

Re: Virgin media price increase
 

i know it was the VAT increase in january, as for my MP i wouldnt waste a email lol

Re: Virgin media price increase
 

I know hence the smiley.;)

Re: Virgin media price increase
 

no i wasnt hinted being VM i know it was due to VAT increase. lol

---------- Post added at 09:59 ---------- Previous post was at 09:55 ----------

lol !! VM not the only company to put landline prices up, SKY putting there up aswell in july !

Re: Virgin media price increase
 

The January increase was down to the VAT increase. The April increase was a price hike and so will the August one be too.

Assuming it hits everyone across the range Section 5 of the contract can be used to terminate the phone service...

The difficulty is for TV M+ users who have to have a phone line to get this service.

Must admit with the dire TV at the moment I am seriously considering cutting my losses, reverting to the free TV package and getting Broadband only.

SKY is looking more attractive as a prospect, daily... but their price hike is normally October...

Re: Virgin media price increase
 

Enough with the hyperbole, please :rolleyes:
Better use of the word as Sky's prices usually rise by at least £1 every year.

Re: Virgin media price increase
 

Hardly Hyperbole - FACT- my bill went up in April £2 (4%)

FACT: I've not had a pay increase in 9 years. My mobile bill has DECREASED year on year so why does Virgin Media need to increase its prices, when mobile operators are giving better value year on year for less?

THE ANSWER is true competition in that sector...

Re: Virgin media price increase
 

But inflation is 4%..... not a 'hike' at all, just keeping costs in line.

I've had a pay rise every year for the last 9 years (not sure what that has to do with anything)

Re: Virgin media price increase
 

Don't forget people.

With a price increase comes the right to cancel..Ohh yeah bye bye virgin lol.

Re: Virgin media price increase
 

To £12.25 including Caller Display and evening and weekend calls..

Re: Virgin media price increase
 

Right to cancel the service affected, not all of them.

Re: Virgin media price increase
 

That'll do me the phone lines gone just stuck with the stinking broadband.

Re: Virgin media price increase
 

Does that mean he would loose his bundle discount?

Re: Virgin media price increase
 

Bit unfair, the Phoneline got to admit is poor value for money but the broadband is top notch..

Only question I have is if these people signed up with Broadband and Phone on the one contract as this included a discount what happens if they cancel just the phone line because of a price increase?

Re: Virgin media price increase
 

I pay £37 for phone and BB after I cancel I will also drop my BB to 10Mb and pay £21ish.

But my phone bill will drop from and average of £50 to around £20 like it used to be on talktalk. VM's phone is day light robbery.

Re: Virgin media price increase
 

Haha, we must of thought the same thing ;)

Re: Virgin media price increase
 

That would be a discussion you would have to have at the time.

Legally, Virgin would expect you to continue to pay for Broadband at the appropriate standalone rate

Re: Virgin media price increase
 

Thats what I expect to happen it seems basic common sense.

Re: Virgin media price increase
 

My point being that on relatively fixed pay something has to give after a while... Many others on pay freezes will feel the pinch this year, I'm sure.

The January increase was VAT beyond anyone's control.

Their last price increase was April 1, so why two increases in 4 months? That is a hike not just "keeping costs in line". A 'me too' increase led by BT isn't justified if their cost structures are different and smacks of a cozy cartel.

Effectively what VM are attempting is to put through two increases a year and hoping people won't associate them.

Re: Virgin media price increase
 

I will swap my phone over to Sky and wait untill the LLU my exchange(they say this summer).

Then I can use Anytime+ although I might be better of without it as they're giving me a big discount as I'm not impressed I can't have anytime+.

OOPs meant to edit not quote myself.

Re: Virgin media price increase
 

Was going to say if your paying £21 a month for 10mb on Virgin then I would be looking at LLU ADSL Providers and bearing in mind how far you are from the exchange.

I paid £11.25 a month with Sky (£12.25 with price increase now), 17mb broadband @ £7.50 a month, anytime calls at £5.00..

I should imagine your still under contract with Virgin by the sounds of things though :erm:

Why not get a VOIP adaptor like I`ve got? use sipgate at 1.4p per minute and just connect it to your normal landline phones, works great!!

Re: Virgin media price increase
 

He doesn't have the £7.50 sky broadband in his area

Re: Virgin media price increase
 

Yes I now realise as he must of commented whilst I was typing my reply :rolleyes:

---------- Post added at 12:05 ---------- Previous post was at 12:03 ----------

Have they not offered Sky connect at a decent rate? this is normally a sign they are unbunddling your exchange soon...

Re: Virgin media price increase
 

I'm happy to wait for sky to unbundle me and let my contract run out with VM whilst paying them as little as possible.

Re: Virgin media price increase
 

Don`t blame you really, I couldn`t fault Sky`s LLU, it was constant full speed. If it wasn`t for the time it takes to sort a BT line out for Sky Takeover (at least 2 weeks so bear this in mind when you switch, make sure you have an overlap with your Virgin Services) I would of gone back with them (I moved)..

But then do I regret that VIrgin Broadband? Not really as pings are better (no fastpath on Sky) and we host more games on our Xbox`s :D

Re: Virgin media price increase
 

Yeah but at the moment on VM getting host is a bad thing, it becomes almost unplayable. VM no its a problem with the p2p management but are not interested.

Trust me your pings are only low to pingtest or speedtest. On talktalk with fastpath enabled I and a 6db line I averaged a 10m/s ping to pingtest.net. I'm lucky to see less than 18 on VM.

Go on blackops select online then go>options>press the back button>bandwith reading...On 50Mb after 5pm it averages 3000k in the daytime before 4:30pm it hits 10000k it maximum.

Talktalk upto 24mb (actually got 12) it hits 10000k 24/7. I would love to see what the upload reading is on blackops via VM..

Re: Virgin media price increase
 

About 17ms is my average, sky it was 35-40ms at the best of times :/ On MW2 my green bar was only 2-4 and hardly ever hosted :(

Note to VMTech:- leave prots 88 and 3074 alone from traffic management lol

Re: Virgin media price increase
 

Halo reach actually gives a BANDWIDTH WARNING lol...on 50mb..never had that on ADSL.

Re: Virgin media price increase
 

Wow that is poor on 2 counts, 1st of all the bandwidth warning, 2nd owning and playing that game :p:

Re: Virgin media price increase
 

Well were going offtopic now but!!

Next time you're on blackops(if you have it) go to the screen where it has "store" as one of the options and hit the "options"

Whilst in options hit the back button on your controler. From there you will see a bandwidth reading(it might say ,not ready, at first) but after a few seconds it will give you a reading.

It doesnt go any higher then 10000k but it should ALWAYS read 10000k on a 500000k connection. But you'll see sometimes it will drop to 1000k or around 1Mb.

Then go to speedtest and you'll see you still get 50Mb-proof indeed that VM throttle xboxlive.

Re: Virgin media price increase
 

hi,

i have virgin media phone line and 10meg bb, i took out an 18month contract for both,i have about 12 months left, can someone confirm if i am able to cancel my phone line free of charge and transfer my phone line too bt because off the proposed price increase?

cheers,

treeman

Re: Virgin media price increase
 

I think the time to worry is if they put a price on HD channels, As they must be considering this.

Sky inceases there price Sept / Oct and it is only a couple of quid and to be quite honest, that is reasonable conisdering the amount of channel they supply.

Re: Virgin media price increase
 

If they put the price of their HD sub up then they have to give us more HD channels.

Re: Virgin media price increase
 

If they put the price up due to HD, then l would switch to Sky HD, as you get quite a lot of channel for the same price and that is £10..00 per month.

Re: Virgin media price increase
 

Some people can do that but l cannot.

Re: Virgin media price increase
 

Virgin media Phone line in crease 1st August £13.90 what a rip off

Re: Virgin media price increase
 

Virginmedia customers like to pay more. I believe sky are about to sack the multiroom-HD sub, so my sky package is about to drop by a few quid lol.