Re: 20 Mb/s to 30Mb/s free upgrade
 

Can you confirm what the upload is, is it 3Mb?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Im not in an upgraded area, but I would imagine so

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yes, in non upgraded areas it's 30mb d/s 1mb u/s and in upgraded areas 30mb d/s 3mb u/s in line with the 10:1 ratio of all tiers. Have also been on the tier for a few weeks and no issues whatsoever :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

yeah thats logical :)

£75 for a super hub
or £30 for a super hub and 50% speed upgrade.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Here is what everyone has been waiting for regards the upgrade

Upgrade to 30Mb broadband for just £30

http://shop.virginmedia.com/existing..._EC-30-Upgrade

Re: 20 Mb/s to 30Mb/s free upgrade
 

we already have that info and link masque. Will the upload be 2mb or 3mb? Will users get the upgrade free in a few months time? Will new customers get the new modem by default, will they have to pay the £30 charge?

Re: 20 Mb/s to 30Mb/s free upgrade
 

As stated earlier in the thread, 1mb upload in non upgraded upstream areas and 3mb in those that have. You have to pay £30 to move from 20mb to 30mb, it wont be free, nor will you get the new modem by default.

Re: 20 Mb/s to 30Mb/s free upgrade
 

All new customers taking XL get the Superhub by default as that is the only modem available to be installed, they pay no extra for the hub just the other charges.

I missed that small post with the link in it.;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

You need the new modem for 30Mb as it is DOCSIS 3.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just wondering if a 20mb user upgrading to 30mb would also get a free Wireless 'N' USB adapter if requested as it is free for 50 or 100mb upgraders?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks masque, 23 posts too late! LOL

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yep, but by paying the £30 you move to 30mb and therefore also get a Super Hub in the the process. I was stating in my previous response that existing customers opting to stay on 20mb wont be given a Super Hub for gratis.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I wonder if customers who have a 50meg modem can move to this teir

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not to my knowledge. These will still carry an additional £30 charge.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Such a small post that I actually missed it but not to worry you can all see mine.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

As the VMNG300 is DOCSIS3 compliant there would be no reason they couldn't move to the tier.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No all platforms below 50Mb have to pay £30 for the adaptor, so if you want both it will cost you £60 in total.

Re: 20 Mb/s to 30Mb/s free upgrade
 

To clarify do new customers still pay £30 extra to go on the 30mb speed instead of the 20mb speed? As i'm not sure the £30 charge is for upgrading the speed or getting the new modem/router?

Re: 20 Mb/s to 30Mb/s free upgrade
 

That modem can run on any tier as I have seen them on 10Mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No, they have the hub already so no need.

EDIT: I'm pleased to see my thoughts on requiring the super hub were correct.

I'm not so pleased that this update again stitches up areas that are waiting for upgrades even further.

Re: 20 Mb/s to 30Mb/s free upgrade
 

So, will this be available as a self install?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I am not in work today but as it is replacing 20Mb I can see no reason for them to be charged £30 as they will already have the Superhub and that is why we as customers with standard modems are required to pay £30 in order to receive the correct equipment for the 30Mb and above tiers.

---------- Post added at 22:24 ---------- Previous post was at 22:22 ----------

You will receive a Superhub in the post as a self install but a few customers may need manned installs as per below.

Re: 20 Mb/s to 30Mb/s free upgrade
 

While I fully understand the reasons behind this I am lost as to why pay £30 for a USB adapter when they can be bought from under £10 upwards?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I can see there being an awful lot of users who will be sticking to 20mb, i doubt that many people will be prepared to pay the £30 charge. Lets hope within a few months the charge is dropped then everyone will be on 30mb and they'd have some nice bragging rights compared to the competition with the exception of BT Infinity which averages at 37mb in real world tests.

If they upgraded 10mb users to 12mb and gave them docsis3 modems they could do away with docsis1 completely which i would assume save virgin alot of money?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Because we will only support equipment supplied by us and this device is covered by a 2 year warranty from Virginmedia which includes full technical support.

A 3rd party device such as the one quoted for £10 will not be supported by us and you will need to sort out the connection yourself or via 0845/0870/0905/6 numbers with the manufacturer the choice is yours.

---------- Post added at 22:31 ---------- Previous post was at 22:29 ----------

Giving away that amount of kit would not save them a lot of money as the are most customers are on 10Mb it would more likely bring the company to its knees.

As for a free upgrade do not hold your breath.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

But will the system allow a 50meg modem to work with 30Meg?

Re: 20 Mb/s to 30Mb/s free upgrade
 

If it will work with 10Mb and 20Mb then why not 30Mb, I have seen many customers running these modems on the lower tiers.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Who do they use to ship the modem? Hopefully Royal Mail to make my life easier.

Re: 20 Mb/s to 30Mb/s free upgrade
 

As I posted earlier, yes it will.

Re: 20 Mb/s to 30Mb/s free upgrade
 

HDNL/YODEL are the couriers.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Damn not good news for me then, and will be a pain in the ass to collect after work if the depot is too far away.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Masque you old rogue! When Chris was stating 20mb users were getting a free upgrade earlier today you must have been chuckling away to yourself! :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Technically it's subjective, it's only free if they have DOCSIS3 kit. If not they have to pay £30 to upgrade.

Re: 20 Mb/s to 30Mb/s free upgrade
 

ok, so if i have a 50meg modem, running on 20, they can upgrade it without sending out a stupidhub?

Very unvirgin like

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well today is my day off so I was taken unawares by all this, I go to the cinema and come home to find out that the upgrade was now on the website, off course I had no idea about it.https://www.cableforum.co.uk/images/...2012/11/13.gifhttps://www.cableforum.co.uk/images/...2012/12/10.gif

Re: 20 Mb/s to 30Mb/s free upgrade
 

Lol!! ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not so sure about an upgrade but it should be possible as the modem is more than capable so can see no technical reason why not but they may still insist on the charge, I was thinking you meant downgrade to 30Mb.

As today is my day off I will need to check all the material awaiting me in my inbox tomorrow to see if it is mentioned anywhere if not I will ask that question.

I think this single post puts this upgrade into perspective.

http://www.cableforum.co.uk/board/35...-post2139.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

Would be good when you let us know Masque, hopefully people with the superhub or old 50mb modem can do it free, but the website does say it's an "Activation charge" not an equipment charge for the Superhub, so some clarification would be nice.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It does look like anyone wanting the upgrade will be expected to pay the £30 activation fee but I will only find out for sure tomorrow.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm eager to know if the STM is going to change if you can find out about that, Masque.

Re: 20 Mb/s to 30Mb/s free upgrade
 

So long as you ignore the over 1,000 uBRs that it would make obsolete sure.

They already have bragging rights over the competition, none get close to averaging 20Mbps let along 30 apart from FTTC.

Re: 20 Mb/s to 30Mb/s free upgrade
 

VM's bragging rights are going to come under extreme pressure during the course of this year and next.

If BT Infinity roll out remains on target I will have FTTC 50 metres from my house by March and the projected speeds are 26.6 megs down and 5.6 megs up. As the ADSL+2 connection that I already have is always better than BT's projections I suspect that the FTTC product will also be better.

The major barrier to competition between BT and VM has been long lines over copper. For huge numbers that barrier for good speeds will be overcome and I suspect that VM will be wearing it's laurels around it's ankles.

VM have caused me grief for years and it was only long line ADSL that stopped me from kicking them into the long grass. I am looking forward to speaking with retentions when Infinity goes live, in my area, as they will be on the back foot (especially on upload) and will have to be very persuasive to retain a customer.

The cost of the top Infinity product is similar to VM's plus BT phone line (which of course I already have) but includes the free (for first hour) call plan for which I currently pay extra. A sky plan plus Infinity makes a lot of sense to me but VM might be able to persuade me to carry on giving them a grand a year if they try really hard;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not really. This year BT is rolling out 40mb, VM already has 50mb across its whole network. Next year BT will still only have 40mb, VM will be deploying 100mb across its whole network.

As you say, BT is being held back by the copper network, which, even with FTTC will not go very far in excess of 60-80mbps tops or so I've been told. Even if BT allowed 80mbps FTTC, VM already have this beat, at 100mbps, and can go much further whereas BT can only go further with FTTP which isn't going to come close to cable's availability anytime soon.

Bragging rights remain with VM.

Re: 20 Mb/s to 30Mb/s free upgrade
 

VM have just rolled out 2megs up to my 20 meg feed. I have seen the discussion re: Superhub and the various problems regarding upload speed over Docsis. Docsis from what I remember from reading years ago was always weak on return path and the Achilles heel will hand the crown to Infinity for discerning users.

The highest upload currently offered by VM is, as far as I know, 5megs on their 50meg product. My Infinity projection is higher than that and as the ADSL projection is lower than received, I guess it will be nearer 7megs.

I have read VM forums for years and a constantly recurring compliant is the ratio of download\upload with upload constantly regarded as far too low. VM are still sticking with 10\1 ratio whereas Infinity is going for 4\1 which is much more reasonable.

I am afraid that being a natural cynic I was less than pleased with VM's carping on about 20megs down whilst giving a pathetic 0.75megs up and unless they match the 4\1 ratio their bragging rights are for the masses most of whom will not pay for a high priced product anyway. The ones that will pay the money will see the much higher Infinity ratio as something of value as it is much nearer symmetrical working than 10\1.

Please bear in mind that my comparisons are with current VM 20meg prices and top of the range Infinity prices, which also offer a call deal worth £8 per month, as part of the package. What needs to be looked at is that with Infinity I could get 7megs up but with VM I have to go to the not available 100megs to better Infinity.

As for bragging rights..... FTTC will put fibre 50 metres from my home. VM's fibre loop passes through a cabinet 0.75 of a kilometre away and the cabinet from which I am fed is an amplified sub feed over co-axial. Even VM's rather dubious claims on fibre are beaten in terms of proximity.

Re: 20 Mb/s to 30Mb/s free upgrade
 

100mbit is the bragging rights.

making this a free upgrade would be an aweful idea. More capacity constraints. I am hoping this £30 detterent stays in place.

Unless converting docsis1 equipment to doscis3 is cheap then latter is also a bad idea, they would be abandoning equipment that has cost money to deploy and then needing to do further upgrades to docsis3 for the user influx, in typical VM style those upgrades would probably also be inadequate.

Personally I think a one off £30 fee that gives you new equipment and a 50% speed boost is great value (assuming you get the performance in your area). You talk as if £30 is a huge amount of money, people spend more than that on food very week, and many spend more then that on booze and fags.

---------- Post added at 07:17 ---------- Previous post was at 07:09 ----------

Also that VM's coverage is higher than announced BT FTTx coverage, BT appear to be wasting lots of cash on pleasing villagers as a significant amount of their funds are been used to enable those types of areas. Result is many VM areas will not have FTTC competition.

Re: 20 Mb/s to 30Mb/s free upgrade
 

What can I say, a journalist is only as good as his source. Publish and be damned! :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Pop quiz: I just got a Superhub because I upgraded to XL 20Mb. Do I still have to pay the £30 or is it just a case of a quick phone call?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Going off what Masque said (^^ up there) the £30 is an activation fee so looks like everyone who wants it has to pay it?

http://www.cableforum.co.uk/board/35154907-post139.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

Still yet to be clarified what the process will be for existing customers with eligible equipment will be, though reading the T&C on the 30mb upgrade page suggests the £30 fee will apply.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yup, the £30 wouldn't be for the Hub, that's a free upgrade.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks guys. I'll sit tight until we hear from Masque.

Re: 20 Mb/s to 30Mb/s free upgrade
 

VM Guys - best to ring in to do this?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ring to do what ?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Nopanic is right it is £30 to upgrade and you receive a free Superhub as part of the upgrade.;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Have the hub sent & ask for 30mb. I ask as I was half way through doing it online when it said we'll call you within 48 hours to see if you're happy with the price etc. Is this the only option at the moment then?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ring up and ask if you can do the upgrade and let us know how you get on.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm going to go straight overseas at this time of day. Afraid I'll pass on that for now mate.

Re: 20 Mb/s to 30Mb/s free upgrade
 

UK agents are available now but I think that it is not available as yet even though it shows in that link.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'll do it online then, no rush. Cheers.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No service codes for it ...

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just noticed the web page seems to have been removed. Perhaps shouldn't have gone up before 1st Feb?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Link is dead!

http://shop.virginmedia.com/existing..._EC-30-Upgrade

Re: 20 Mb/s to 30Mb/s free upgrade
 

Offer's over now. It's back up to £60.
;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

I was in the process of switching to BT infinity & my speeds for this area are 34.2mb down & 8.7mb up only reason i am not switching is VM offered me a superior deal.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I did my order last night when link first went up , I've had an email reply off them saying someone will get back to me there was a ref no in the subject will this get sorted ?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I did it earlier and got an order number?

Re: 20 Mb/s to 30Mb/s free upgrade
 

All I can say is wait, if there were a new service tier coming out VM staff would not be able to give details until the official release ..

but VM are constantly looking to improve the network and the services :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thats fine I can wait but will these early orders be dealt with ?

Re: 20 Mb/s to 30Mb/s free upgrade
 

They have been logged.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Cheers for that m8 , so I take it they will be dealt with after the press release.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I ordered funny enough, got a email receipt. So they took offer down this morning? wow.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Me to got an email with ref no in subject line.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I can't reply to that as I can't confirm or deny the 30Mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Oh yeah LOL :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

does that £39 a month include the line rental charge?

you sure that isn't for the first 6 months then back up to the normal price of £60 ?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Right ;) But my confirmation e-mail and the "Checkout" sheet which gives an order number, and states my service will be "Broadband 30", that Extras will be a "Virgin Media Super Hub" and fees will be for "30Mb broadband activation", means that my details have all been logged, and I don't have to do anything else? :confused:

Re: 20 Mb/s to 30Mb/s free upgrade
 

Same here don't forget your ref no in subject line of email LOL :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

it is but i had copied some of it

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm afraid I can't confirm or deny that I have a ref. number, and also can't confirm or deny that this thread even mentions 30 Mb. ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

[img]Download Failed (1)[/img]

;)

And here's the upgrade link: https://shop.virginmedia.com/existin...t/your-details

Re: 20 Mb/s to 30Mb/s free upgrade
 

The link is to the checkout. The free upgrade page has been removed.

Re: 20 Mb/s to 30Mb/s free upgrade
 

The only information available was in the webpage that has been taken down so everything once again is supposition until such time as an official press release is forthcoming.

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you tinker with the VM website you can order the 30Mb upgrade. Just got an email confirmation, will see if I hear anything...

Re: 20 Mb/s to 30Mb/s free upgrade
 

Bit of a cock up all this very amateurish from a big company.

---------- Post added at 16:09 ---------- Previous post was at 16:03 ----------

I expect an announcement tomorrow , Virgin tend to do a lot of press releases Thursday.

---------- Post added at 16:11 ---------- Previous post was at 16:09 ----------

One of the staff reckons the orders have been logged I ordered mine last night and received a confirmation email.

Re: 20 Mb/s to 30Mb/s free upgrade
 

That's what I meant. If you click the big "Upgrade to 30MB" button, this is where it takes you.

---------- Post added at 16:27 ---------- Previous post was at 16:11 ----------

Anyway, the page is still in Google's cache if you mess with the URL.

http://webcache.googleusercontent.co..._EC-30-Upgrade

Re: 20 Mb/s to 30Mb/s free upgrade
 

My router is on it's way out as mentioned on a thread in this forum somewhere.
Probably worth it to go for the upgrade (for the superhub) and use the cached link?

Re: 20 Mb/s to 30Mb/s free upgrade
 

How do you know its on its way out ?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well i just had to phone them as they asked me to in the email and 2 people have denied 30Mb even exists so i am fuming! Now i am hoping my account isn't messed up!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Seems like a 100% c*ckup by VM on this launch, come on VM get your act together!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Frequent resets, sometimes these resets actually cause the router to factory default itself.
Intermittent connections lost even though the router is on.

Check threads started by me, I had mentioned it before and was advised to get a new router, but haven't done since.

Anyway, order has been placed and confirmed now :)

---------- Post added at 17:23 ---------- Previous post was at 17:21 ----------

Just a heads-up. The package will not be displayed on the right of the page unless the upgrade page had been visited in the first place.
Cookies are probably behind this.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm now concerned that i have placed an order for something that doesn't exist(yet) and have an order number......... what happens next when it goes live, will they know that i have already ordered it and send me out the superhub?

Re: 20 Mb/s to 30Mb/s free upgrade
 

they took my cash, they have a deal to honour with me now ;)

unfortenatly I have no commit date tho so they can probably delay it until after official launch.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Someone on another forum in the same predicament as us has again phoned them and were told the this....

Re: 20 Mb/s to 30Mb/s free upgrade
 

The feeds supporting the portal appear to be in place, so there is no reason you wont hear back.

:D It's not worth risking my job for .. if I tell you something VM hasn't released I'd get beaten ...

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks SnoopZ.

Re: 20 Mb/s to 30Mb/s free upgrade
 

update

Re: 20 Mb/s to 30Mb/s free upgrade
 

I just got an email, order is going ahead, but I need to ring them up with missing info which I am not in a rush to do as I hate using their call centres. Not sure why they couldnt ask for the info in the email, they also didnt say what was missing.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I wouldn't bother phoning as they won't know anything about it. Here is the email for everyones info!

Re: 20 Mb/s to 30Mb/s free upgrade
 

so they ask you to ring but then the person on the other end wont have a clue what ringing about?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I caught the order page last night before it was pulled !

I am in an area that does not have the new upload speed increase or 100meg yet and both are "Being Planned" on the VM info .PDF page.

I however was told 5mins ago by a Scottish staff member the same as SnoopZ above posted.

She too was unaware until she put me on hold and went and asked about it.

I have been billed the £30 and its a "Self Install Upgrade" when the Superhub arrives in 5-7 days (unless issues arise and a Engineer will call but the £40 will be waived).

It goes officially live on 1st Feb 2011.