Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I know. the other one was another different question.

I wouldn't mind knowing. if you could please.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

wow.. thats paranoia for you! hahahaha.. come on get real :p:

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I see you've all gone back to work now :)
Currently online: 21 members

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

hahahaha :rofl: :)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

He would have very little to complain about as the text is as clear on there as on other forums and no complaint would be upheld as otherwise we would all be using text only browsers.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Ok, thanks for the ruling.

How do you find out if your website is DDA compliant?
Here are some simple checks you can do for yourself.

* Can you resize the text on your website to 18px or larger?
* Can you navigate easily WITHOUT using your mouse?

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I believe the phrase the "kids" use is....

ROFL:rofl:

Thank you for cheering up my day...:D

Oxford English Dictionary -
Guess - estimate or suppose (something) without sufficient information to be sure of being correct
Logic - reasoning conducted or assessed according to strict principles of validity

Your statement "guessing at logic" is oxymoronic.;)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Do you know where you went wrong there, and it totally messes it all up?

You replace the That's you telling the staff to log in.
with the true quote of
You're not taking into account that it's only risen from about 2 members because of the announcement in the virgin groups, and the new numbers are just them people

ROFL :rofl:

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Yes and Yes

---------- Post added at 13:56 ---------- Previous post was at 13:55 ----------

Already done

http://community.virginmedia.com/t5/...22nd/m-p/28556

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Good stuff.

we'll continue provide our world class Usenet News service

Apart from missing the word to and being a joke calling it world class :)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Good point, well made <my bad at quick edit>

Your "guessing at logic" statement is still complete oxymoronic bolleaux, though. ;)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

You need to edit it again Mark.
who previous provided support to the Virgin Media Newsgroups

the ly has dropped off the end :)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I find it quite amusing that they are getting rid of the text server entirely while continuing to pay for access to the outsourced warez repository but each to their own.

It's a policy decision, they want people on the forum, simples.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

The text server was better to use as there was no binaries and so much spam. I think they will be doing away with the binary server too soon.

they will get rid of the text one now. later when they announce that the binary one is to close, they will re-open the text server as a way of making up for it.

them are just what I think will happen. I don't have any proof that this is how it will happen :)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I reckon it won't be too long, we always hear 'we have no plans to do so' then shortly afterwards they do.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I've been reading random posts in the forum, and I'm seeing a lot of negative threads being made. these seem to be made from new members.
probably upset members that are losing the text server to this forum.

I can see this forum thing being a bad thing for Virgin. it's an official Virgin forum that is open to all. whether they be a customer or not.

it's like having the private criticisms and complaints which were hidden on usenet, now being made publicly available for all to see.

it only needs for a post to be edited or deleted by Virgin on the forum, and everyone is going to make an issue of it. an issue for all outside the once internal private groups to see.

What's that phrase about a loaded gun?

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

There have been a few posts on the change, but not that many and there have also been some positive comments about support being redirected onto the forums.

Yes it is, but that isn't a bad thing (or a good thing). A forum is what the people that use it make of it. If people are going to join and have a general moan then it won't work. If however people join and contribute in a constructive way then it will achieve what it's there to do.

Again can't see an issue with this. If there are problems, then surely it makes more sense to address them head on and seen to be doing so - rather than trying to hide them away where few people see them?

If a post is edited or deleted it means that the poster broke the forum rules. The same happens on every web forum there is - including this one. So the only people making an issue about it may be some of those users of the newsgroups who are used to not sticking to the guidelines

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I wish Virgin would stop comparing themselves as all other forums :)

I think it's clear that I meant a post edited or deleted that hasn't broken the forum rules. but as you say that won't happen.

but for how long can you allow it to happen while it's not breaking any rules? ;)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

If a post is deleted it could be simply VM want to hide that a lot of people are unhappy, so much easier to do so now.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

And if they don't delete it, then before it was only available to see if you were a Virgin customer. where now it's out in public for all to see.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Again I don't see that being a bad thing.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

If as suspected, you do run Virginmedia. you need to see a financial advisor :)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Problem we could have is now it is easier for non-VM customers to rubbish VM when VM in that instance has not done anything wrong.

VM is like a child, a child will do things you don't like, but you can still love them, however there is a point that even with a child (either young or grown up) you may have to cut ties with them if they do something too terrible.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Gary, I find your digs at Ben rather distasteful... regardless of your views and Bens, it's not very nice making personal digs.

Nothing wrong with disagreeing on anything... afterall thats what forums are for ;)

---------- Post added at 01:56 ---------- Previous post was at 01:53 ----------

Theres already Cable Forum and Digital Spy with open forums that anyone can read.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

That is exactly what I thought but I didn't expect to see you to say that Gary as it completely destroys the argument of the people claiming this is a bad move. Yes the forum will be much visible because a lot of customers wouldn't know what a newsgroup is. So that makes it all the more logical to move their support staff to the forum.



I do agree that this is either a very bold or very stupid move by Virgin. The fact that they are making themselves much more visible to customers should be seen as commendable though and your post just shows how criticism of this move is just the usual knee jerk reaction.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Oh come on, everyone knows he doesn't run Virgin.

I don't think we're disagreeing on anything. we're just conversing :)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

It's largely a bunch of ex-BY guys unhappy about their little clique being broken up. From some posters there the sense of entitlement was astounding and they were quite spoiled.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

They might have good intentions, but what I'm saying is that it could be a bad idea for the reasons I've said already.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

It is going to happen regardless of how many times you post reasons against it as its a business decision that in the long run will benefit all their members.

The will be better control of what is posted due to it being moderated in a similar way to this and other forums, plus it will be more accessible to people than the newsgroups as all you need to do is click on a link.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I didn't expect otherwise.

It would be better if it was like this forum where you can see if there's any new posts at a glance. instead you have to open each one up.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

There is a whole 'recent posts' list http://community.virginmedia.com/t5/...t-type/message any new ones are in bold

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Thanks. I've just realised what makes the site a bit awkward to use for me. too much bold type.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Exactly, which is why the VM Forums should idealy be VM customers only.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

But the are still subjects that people can get help with as with this forum.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

The VM forums should be for VM customers, if the VM customers want non-VM specific help then they can use other forums.

This has worked extremely well for many years via the closed newsgroups.

Why have non-VM customers coming along ruining the forums and getting involved with support issues only VM support staff can resolve.

Have the VM forums for VM only customers, and forums like this and DS (which I'm also a member of) for other help.

This has been poorly planned, just like the email migration (downgrade).

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Exactly. it's almost as if they want it to fail by making it available to all.

there's not even any discussion groups as such, so all the discussion will go somewhere. and the next thing you'll hear is that it's closing.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

They should pop a request in alt.config for alt.exbymoaners and ask VM to carry it.
If they can withstand the replies to new NG requests in alt.config then they deserve to have one!
:p:

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I've just noticed Carl Waring has just joined and posting. that's all they need :(

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Yep, very true.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Alex Brown said
is it possible for an ISP to know who or how many are reading a group on usenet?

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

When it's their usenet server absolutely - text.news.virginmedia.com lives in their Winnersh datacentre. They will get usage stats on group views on the outsourced binary server.

The virginmedia.* hierarchy is not propogated to any servers beyond those that Virgin either directly run or receive stats from.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Just seen from the news thread about the vm newsgroups being axed, of course that couldn't be forseen....:

My post on vm's feedback group from 16.2.2007:

Throw a spanner in the works here

Clearly the ex-Telewest staff are serious and dedicated about creating a
unified VM discussion forum, going by the number of their posts and their
individual remarks in various threads. I also read into what they say, that
they want the VM groups to be open and as widely used by all VM customers as
possible. My query then is, is a 15/20+ year old technology like Usenet the
best way to create this "venue"? Many people both young and old will not be
aware of Usenet and will never come across these groups, but they will be
aware of the web....Hence, as we're at the dawn of new age (ok, a little
over melodramatic) should VM move their dedicated/moderated/supported forums
to a web based solution accessed from a option on VM's main website and dump
these groups altogether?

Horizon

----

And VM's response:

There are moderated sections on the website for this - see the 'Your
Shout' link.

This is all about creation and use of different channels for different
needs.



Alex

--

Alex Brown
Senior Product Manager

--------
YAWN.
To think people actually get paid to write this drivel.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Some of the threads are amusing. there's one about being labelled as 'New kid on the block'
http://community.virginmedia.com/t5/...ons/td-p/33420

another one about the giving out of Kudos!

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Anyone know if they are able to arrange an engineer visit on the forums if needed like they did on the newsgroup?

Hope they have not stopped that service.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

They are useless. The "help and support" forums offered me neither help or support.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Yes they can - if you check the forums you'll find several instances of VM staff doing just that.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Brilliant, haven't checked the forums properly, just skimmed over a few topics but good to know that they still do it as I find it's way more convenient and faster than phoning up being asked to those stupid checks.

Will miss the newsgroups, but using a forum should be easier for everyone and quicker to find your own posts.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Carl Waring will say anything to big himself up tho, so that don't count.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Who said the comments came from him?

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

He's one of the most likely candidates.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

:rolleyes:

*unsubscribes*

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

What a surprise, loads of whining in the forums suggestion section from, of course, the newsgroups crew. Just for completeness of that newsgroups vibe there's even Carl Waring popping up making his pithy comments to defend his beloved VM.

They're obviously right at home trolling the staff with Waring trolling them back. :rolleyes:

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Carl aggravates the situation really. he was a right pain in the usenet groups. and now he's doing his thing on the forum.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Same could be said of all those that are finding fault for the sake of finding fault.

Rather than trying to be constructive it's lots of 'well isn't this rubbish' and 'don't like it'

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

There shouldn't be faults there to find though, if there wasn't any and sadly there are loads, then maybe these people wouldn't post about them.

Not only has the 'shinny new (and useless)' email platform been badly planned and executed, so has the forums.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Based on some of the comments on there I doubt that very much.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

True, there are one or two people on there upset about the loss of support via the newsgroups who just want to moan, however there are plenty of genuine and valid complaints on there.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

There are a lot of people moaning for moanings sake... plus some people are just being rude for rudes sake... there is one VM staffer who responded to a question (in his or her own time) and was shot down in flames by the OP because it wasn't what he wanted to hear! Basically the OP wanted something from VM for nothing :rolleyes: