Re: Virgin Media Equipment has Been Compromised
 

I just want my phone company to get paid by Virgin who owe us in the region of 10 grand.

My personal bill has like 10 pounds of calls on it, that AIT retention in the video is for £2000 I can show you the stats for those calls that have come straight off Virgins switch. The calls are all from different numbers from different towns.

My point once again is Virgin are witholding payments to networks claiming that their equipment has been compromised but when challenged by a residential customer who calls in and says he is unsure of those VERY same numbers Virgin tell the customer he MUST pay the bill.

So all of the 700 approx calls every month from different Virgin customers are paid by the customers but Virgin refuses to pay the networks and so boosts profits by 100 times. They are liars on one side or the other. They are keeping the total revenue 100% for themselves. They are liars and cheats. I estimate they could be doing this for millions a month.

Virgin pay your bills.

Re: Virgin Media Equipment has Been Compromised
 

Adam, please pay attention.

For 2 months you've told us the same thing repeatedly and even posted a video clip which to be fair could be classed as questionable. I've got no intentions of telling you how to run your business but if it was me in your position I'd spend less time repeating the same thing over and over again on a web forum and invest more time in setting a court date aside for this to be sorted out once and for all.

Re: Virgin Media Equipment has Been Compromised
 

AdamB: Do you work for oxygen8 phone company or otherwise connected with them?

Re: Virgin Media Equipment has Been Compromised
 

After all, if the Court finds that Virgin are doing something illegal, they can take action against Virgin. We cannot do anything of the sort.

Adam, as with Russ, I would not tell you how to run your business but VM have assured us that whatever they are doing in legal. I cannot comment on whether it is or not, as I don't know for sure what they are doing and I am not a legal expert. We cannot force VM to take action, and by continually posting that they are doing something illegal, you are risking them initiating legal action against you.

I would recommend that you seek legal advice yourself, and see about getting a date in court.

Re: Virgin Media Equipment has Been Compromised
 

Just checked out one of the numbers on the bill on phonepayplus and this is what it came up with ( the numbers were shown at 3.51 on the video ) and they are all showing oxygen8 and this is the advice that they are giving :

PhonepayPlus has the following information about the premium rate number 09080824087.

•The number offers an Adult Content service. This is promoted through various sources including magazines, the internet and television and you use it with your telephone or mobile phone.
•This service costs £1.50 per minute (plus any phone network surcharges - check with your phone company for full details).
If you would like to find out more about this service you should contact the company listed below.

Oxygen8 Communications UK
12th Floor, Lyndon House
58-62 Hagley Road
Birmingham
B16 8PE
0808 206 0808
customerservices@oxygen8.com

Re: Virgin Media Equipment has Been Compromised
 

I've watched the video and I think it's great :)

that letter disputing the call costs and the phone numbers listed is enough. they're on his bill so Virgin shouldn't be charging Adam or anyone for the numbers, when they say themselves they have been fraudulently made from their compromised equipment.

it's a bit like the police selling your stolen property and saying they never recovered it, whilst they're counting the proceeds out infront of you.

sorry mate, if it turns up we'll let you know :D

Re: Virgin Media Equipment has Been Compromised
 

Im going to post some more videos of me calling Virgin Media as a residential customer and being told that I have to pay my bill and Virgin never said their equipment has been compromised.

I dont work at Oxygen8 I have a reseller account with them, I promote the services and get paid, well in this case not paid, for getting calls to the numbers.

I am going to have to edit the next videos because I uploaded one to Youtube and becaues it has Virgin Media hold music on it it was flagged for copyright issues! so Im going to have to edit out all of the On Hold bits with music in them or dub over something over the on hold parts.

Just think of all those Virgin Media customers who are paying bills that Virgin is disputing in the industry.

Re: Virgin Media Massive Scam and Lies
 

If youve a beef with them take it up with them. or at least keep it to one thread. boring or what?

Re: Virgin Media Equipment has Been Compromised
 

Re: Virgin Media Equipment has Been Compromised
 

You may have watched the video, but I am not sure you have got the point.

This Adam person, since posting the video, has now claimed that:

So is this about his bills, or the cash he's loosing for his premium rate services or both.....this has never been made clear?

Now, according to the video Adam has claimed that VM are withholding money for the reason of artificial inflation of a premium rate service, or fraud, using a compromised equipment clause. Whether it is legal or not to use "compromised equipment clause" isn't the issue here. There is more to this than meets the eye, especially as his bill shows premium rate numbers on it he actually claims that he can't remember calling, or may have?

I wonder, does the company Adam runs or works for operate with any of those numbers on his bill? Their very clear to see, at least one of those numbers is owned by Opera Telecom, also known as Oxygen8 Communications UK.

Sorry, but I believe there is a lot more to this than Adam is letting on. I am not convinced he is totally innocent here, and that VM's reasons may be due to the artificial inflation of premium rate services are correct, hence non payment to BT.

Oh and for Adam I'd suggest black lining your VM account number off your bill next time you post a video of it. :)

He can claim Virgin are scamming thousands of people, and we only have his word for it, I'm not sure his word means that much based on his posts and that video.

Re: Virgin Media Equipment has Been Compromised
 

Virgin Are still collecting revenue for these calls.

Ok
I will contact all of the customers who have called my services and they will tell you that they are paying the bills. Virgin is pocketing all of the money and then saying that their equipment is being compromised.

---------- Post added at 21:10 ---------- Previous post was at 21:05 ----------

This also leaves Virgin open to charging whatever they want. Dont you guys get this? Im only a small company ane they have put in AIT retentions for 4 months solid on my company and 3 other companies that I know of. They just wont pay their bills.

But as a residential customer they deny any such statement. They say that they would NEVER say their equipment had been compromised. Why do they do that??

So imagine you have a dispute over numbers on your bill and you phone Virgin and tell thme this they will still tell you there is no issue with those numbers even though they are putting in AIT retentions on those VERY SAME SERVICES.

THAT IS MASS FRAUD

I estimate its millions a month

Re: Virgin Media Equipment has Been Compromised
 

You are a reseller for them but all those premium number were on your bill. Is that correct?

Did you phone those numbers from your VM phone to try to get proof that you as a customer were being charged while you as a reseller were not being paid?

It did seem to be as you weren't being upfront. Throughout your video and most of you posts you are complaining from the customer perspective as if you haven't made the phone calls. Then it transpires that it is you as a business that isn't being paid for these calls. Is there a reason for that?

Apologies I've got it wrong.

Re: Virgin Media Equipment has Been Compromised
 

LOL

Haven't you already been advised that you may be breaking the law by calling customers back?

"Hey, Mr B, remember the ten times you called my premium rate service?

I can really see that working out. I think your case is weak, perhaps its time to stop the rhetoric and take VM to court if you think you have a case.

Re: Virgin Media Equipment has Been Compromised
 

I don't think you got it wrong, and if VM think they have anything to worry about in terms of a court case, they only need to look at that hilarious video on You Tube.

---------- Post added at 21:17 ---------- Previous post was at 21:15 ----------

Millions!!!!!

Oh for pities sake, your services are not that popular surely?

Re: Virgin Media Equipment has Been Compromised
 

If the people selling the service keep phoning it themselves then it could run into millions :D
There could also be a business opportunity for palm shavers too?

Re: Virgin Media Equipment has Been Compromised
 

oh how I have laughed so much reading this thread, sounds like a broken record player over and over again!!!

The fact is if you have a problem then go to OFCOM or start legal proceedings against VM, whining on a forum & youtube doesn't work in favour for you one bit

Re: Virgin Media Equipment has Been Compromised
 

Adam, the fact you keep ignoring what I'm saying is making it look more and more as if you're hiding something in this to try to make VM look guilty of something.

Re: Virgin Media Equipment has Been Compromised
 

Not just what you've been saying Russ. :erm:

Re: Virgin Media Equipment has Been Compromised
 

The thing that gets me in all of this is yeah, maybe VM are doing something wrong, but, by coming here acting like a disgruntled customer and going "I don't know if I've even called these numbers!" when they're YOUR numbers so ofc you know you have, and not disclosing you have a vested interest in this, you're taking what could be a legitimate complaint and making it lose all credibility.

Full disclosure on who you are and your vested interests in this is what is needed, not you trying to pass yourself off as some random customer with a bill full of misbilled calls that doesn't know anything about them.

Re: Virgin Media Equipment has Been Compromised
 

This problem you have is a Commercial issue you are running a business so I have no idea why this thread actually exists at all as this is Primarily a residential services forum and your argument is with the part of Virginmedia that supplies your commercial operation with the services that you then supply your own customers.

Everyone on here apart from you can call Virgins residential help lines for support, you cannot as you are a business therefore the is little reason for your continued rant against Virgin to continue on here.

You should look for and join a Commercial forum or do as you have stated on numerous occasions take Virgin to court.

Also you should refrain from posting silly comments in other threads that bear little or no relation to your issue as their issue will be a residential one not a commercial one.

Re: Virgin Media Equipment has Been Compromised
 

Now now, whatever we think of someone's posts, we don't start telling them they shouldn't make them. :nono: Everyone's entitled to their say on here, so long as it's within the rules, and there is no rule against people with VM business problems.

Re: Virgin Media Equipment has Been Compromised
 

I sympathise with the OP here .. it's hard enough running a small business these days without being given the run-around by a company who owe you a few grand and refusing to pay it!

.. and there may be a lot more of these small operators in the same boat .. who knows? .. it could all add up to a LOT of money which is earning interest for VM.

Re: Virgin Media Equipment has Been Compromised
 

Surely, this thread has gotten to the point now where it should just be closed?

As has been said multiple times, the OP needs to contact their lawyers and make a claim, there is nothing that can come from this thread being here.

Re: Virgin Media Equipment has Been Compromised
 

If the OP have something positive to say about any impending court case then maybe people would believe him, but as all he has done to date is try to gather support for his case in the most negative ways possible.

I rather think he knows he has no case for Virgin to answer and just comes on here to vent vitriol.

Re: Virgin Media Equipment has Been Compromised
 

Hi

am just an average cable customer who has read this long thread of repeated information.

from what i can make of it, as long as ur not makin these 09 premium calls to what i imagine is a call containing sexual content then u have nothing to worry about being overcharged for this.

also if u did need to do that and like hearing that sort of content from a call then the internet is a wierd and wonderful thing and its included in ur broadband package from virgin, u can visit these websites as much as u want even download the content if ur that way inclinded (subject to STM of course)!!!!!! lol

feel this thread is very long winded and needs to come to a conclusion, sooooooo the answer to all this is that all the 09 callers to these sort of calls check ur bills, and if ur not that way inclinded then u hav nothing to worry about.......lol

to adam.....u need to sort out which way u want to deal with this as ur not doin urself any favours acting like a schoolboy who has had his lollypop taken away, ur an adult and responsible for ur own actions, the only way u can resolve this is by making Virgin respond and u must do this through the legal system if u hav the evidence then its an open and shut case, but this is my OWN personal opinion that somthing is very fishy here and is not what it seems and u came on here to get ppl involved and gather information to support ur case. This is the only way to resolve this matter, but discussing this in this way on here really wont help u take this case to court, and how many customers are gonna admit to ringing these sexlines!!!!!!!

well thats my two penny worth,

candy1567

Re: Virgin Media Equipment has Been Compromised
 

I'd have far more sympathy if the OP wasn't in one of the most dishonest businesses around, and if he hadn't shown himself to be entirely dishonest in his representation of the evidence.

His video of him as a seemingly normal customer with no idea what the calls are when he owns the numbers listed certainly does nothing to show the honesty and integrity with which I'm sure he conducts his business.

Re: Virgin Media Equipment has Been Compromised
 

The Don, Just a thought, you are entitled to view his business as you so wish, but surely, if it is " dishonest " or " sleezy " as some may feel, what are VM doing associating themselves with these businesses?
Just a thought ofcourse, if you want to start talking about morals.

Re: Virgin Media Equipment has Been Compromised
 

Firstly I didn't say HIS business was dishonest (although I can see how it can be read as such), just that many in the same industry are, which means he has to tread carefully and make sure he doesn't come across as just another premium rate scam company, something he does himself no favours in doing by trying to pass himself off as just an ordinary consumer in his video. He may have a completely honest business, but because the premium rate number service is full of people that don't, he has to tread carefully to avoid being tarred with the same brush, which means full disclosure and not trying to pass himself off as a normal consumer with some odd numbers on his bill.

As for why they "associate" with them, because they have to?

Can you imagine a telephone provider where you COULDN'T dial any number you wanted? To not associate with them they'd have to ban all premium rate numbers from being dialed on their network, that's simply not going to happen.

The entire reason there are AIT requests in the first place are because people that run these numbers are renowned for fraudulently inflating traffic, be that by compromising equipment, or back in the days of dial up with their rogue dialers.

Re: Virgin Media Equipment has Been Compromised
 

That's why, if he thinks that VM is in the wrong, that he needs to get them to court rather than just complain on here.

I am not knocking this site, far from it, I wouldn't be on the site if I didn't think it worked well in it's aims (to give VM's customers help if they need it). However, the site does have it's limitations. We cannot force VM to co-operate if they don't want to.

They have claimed that what they are doing is legal when we referred the case. They did not tell us exactly what they are doing, As such, even assuming they are doing what the OP has claimed , then they certainly are not going to apologise for it, and if the OP carries on accusing them of fraud, they may start legal action against him.

Re: Virgin Media Equipment has Been Compromised
 

Hi
Thanks for all of the advice, Ive removed the video on youtube for legal reasons. I am taking action and things have taken a positive move forward today.

I have some important meetings arranged over this issue including the BBC and OFCOM.

This is high level now and so this thread may now be closed unless you want the results posted here.

Thanks for all of the advice. This is a great forum.

Re: Virgin Media Equipment has Been Compromised
 

We'll leave it open :)

Re: Virgin Media Equipment has Been Compromised
 

A new mod arrives on the scene:D

Re: Virgin Media Equipment has Been Compromised
 

" I'd have far more sympathy if the OP wasn't in one of the most dishonest businesses around"



Your above quote can imo only be read to imply one thing Don, there is no " I can see how it can be read..."
And sorry to disagree, but VM like any company do not " Have to " associate themselves with such " Dishonest " companies as you called them.
Surely they cannot be that hard up for money.
If you can find anything that states that any company, be that VM or whoever " Have to " offer such services feel free to come back and I will retract.
I had an experience with VM a few years ago now where they attempted to bill me over £100 for calls that I know that I did not make, calls that were made apparently one after the other, it was rediculous, each call was for literally seconds, as if someone was calling the number then once they got through they were putting the phone down and redialling the number, one after the other, after the other, as I say this ammounted to over £100 worth of calls that we certainly did not make physically.
When I disputed the charges they were eventually, after having to pull nails, written off.
I am now with BT and oddly enough have not had such issues since.
I would never go back to VM for the telephone service even if I had to string two cans together to avoid them.
So sorry, they do not have to associate themselves with such companies, unless as I say you can prove that they do.

Re: Virgin Media Equipment has Been Compromised
 

Businesses as in the premium call line business, although I probably should have said industry.

VM can't instantly tell which companies are dishonest, they have to at first carry calls to all numbers, then when a company shows itself as dishonest they issue AIT notices, and then block the numbers from being called from VM landlines. That alternative is what I said, they block ALL premium rate numbers unless a company can jump through hoops to show them they are honest. That's not an ideal situation at all.

If you have a way to instantly identify with services are dishonest immediately without them rogue billing customers so they can avoid dealing with them though I'd love to hear it?

Re: Virgin Media Equipment has Been Compromised
 

Hi
I dont usually post on forums like this but I have read this particular thread with much interest and just had to post.
I dont know how phone companies work or the ins and out of legal battles but I just had to post as I have gone over my last few months Virgin Media bills and to my astonishment I have the number mentioned here on my bill back in July and August !!! I dont recall calling that number at all.

09080824087

Im going to call Virgin and see what they say. Ive been charged £21 for it in July and a further £16.84 in August. I also have a couple of other premium rate numbers on my bill as well. I didnt notice this until I read this thread. I have paid my bills by direct debit. Im going to call Virgin and find out whats going on.

Re: Virgin Media Equipment has Been Compromised
 

What will happen is that the frontline agent will say the call is correct and chargeable, because they don't see anything else.

If you wish to dispute it you can and it will go for investigation.

Re: Virgin Media Equipment has Been Compromised
 

Well they disputed the calls and didn't pass your money on. so they should still have it waiting for you to phone up and ask for it back :)

Re: Virgin Media Equipment has Been Compromised
 

It seems not the case. I have spent the last 2 days on the phone over this matter. I have been told that I made the calls and thats why I have to pay my bill. I mentioned that I had seen a forum which stated that Virgin media eqipment was hacked or "compromised" but I was just fobbed of and basically called a liar.

Virgin Media are plain rude and aggresive. Ive been warned that I must pay for all of my phone calls. I explained that I have already paid those months bills by direct debit but was calling about numbers on my bill that virgin are disputing but I was told that Virgin would never make a statement like that and no equipment has been compromised.

What is going on here then? Have Virgin paid their bills in the trade or not? And if they havnt why are they billing their customers for this? It makes no sense at all??? And why are they so rude when I ask this issue???

Re: Virgin Media Equipment has Been Compromised
 

Ok Im still battling this out with Virgin. Ive sent in an official complaint letter to Virgin Media explaining that I want part of my phone bills for the last 8 years refunding as I am connected to equipment that has been compromised.
Virgin are still not paying their bills to BT Wholesale and they are still putting in the same excuse month in month out.
Oxygen8 had a meeting with BT wholesale over this and Virgin again said they would not pay as there was an investigation over this.
But the end users are still paying their phone bills as I have paid my home phone bill and Virgin keep telling me there is no issue and no equipment has been compromised and yet I have statements from Virgin saying that equipment is being compromised.

Re: Virgin Media Equipment has Been Compromised
 

But you have made the calls....so you should pay it!

Re: Virgin Media Equipment has Been Compromised
 

OK, so are you (as you appear to be claiming in the quoted post) a VM customer who has been over charged, or are you (as you claim in your first posts in this thread) someone who operates a telecoms company who has not been paid due to VM lodging queries?

Also, have you started legal action against VM? If they are doing what you say they are, that could be considered fraud.

If you have started legal action (which would be justified if they are commiting fraud), then bear in mind you will not be allowed to discuss any aspect of the case in public..

Re: Virgin Media Equipment has Been Compromised
 

Im waiting again for Virgin to get back to me as a residential customer to explain why I have to pay bills when Im connected to compromised equipment. And yes Im still waiting for thousands of pounds that are owed to my company that Virgin wont pay due to compromised equipment.

Virgin are commiting large scale fraud. Its not just with me its across loads of companies. i have taken this to board level with several companies.

I advise all to not pay their phone bills as Virgin media claim EVERY month that their equipment has been compromised. They dont pay their bills but still INSIST that their customers pay their bills for those very same numbers and services.

That is fraud on the part of Virgin Media.

---------- Post added at 01:47 ---------- Previous post was at 01:41 ----------

I just want a straight answer from Virgin Media.

has Virgin Media equipment been compromised? YES OR NO?

If yes then you need to refund me as a residential customer for every month that you claim your equipment has been compromised.

If no then you need to pay the companies that you owe hundreds of thousands of pounds for every month that you claim you equipment is being compromised.

Which is it to be Virgin?

CAN WE HAVE AN ANSWER PLEASE?

Re: Virgin Media Equipment has Been Compromised
 

That question isn't directed at this forum is it?

As has probably already been stated in the thread, Cable Forum has nothing to do with Virgin Media, it is independantly owned and run.

Some Virgin employees are members here, but what they post are their own thoughts and opinions, they are not official company spokespeople..

Re: Virgin Media Equipment has Been Compromised
 

You run a phone business which is having problems with Virgin and you want answers as a residential customer.??????:erm:

Re: Virgin Media Equipment has Been Compromised
 

Targeting phone scams

Telephone scams come in many different forms and can leave victims thousands of pounds out of pocket.

To crackdown on this problem we restrict how we allocate telephone numbers in certain number ranges.

These ranges are 070 personal numbers, 0871/2/3 special service higher rate numbers and 09 premium rate numbers.
Restrictions

The restrictions mean Ofcom will not allocate any of these numbers to companies and individuals that we are assessing or we have found to have previously used telephone numbers to cause serious or repeated harm to consumers.

The names of these companies and individuals appear on one of two lists, which are published on this website.

We also strongly encourage all communication providers to take best use of numbers and consumer protection into account and to refer to these lists when assigning telephone numbers.
Lists

The first is the under assessment list. It includes the names of people and companies that we are assessing to see whether they’ve used phone numbers to cause serious or repeated harm to consumers.

We will not allocate 070, 0871/2/3 or 09 numbers to individuals and companies while they are on the under assessment list.

The second is the number refusal list.

We will not allocate 070, 0871/2/3 or 09 numbers to individuals and companies on this list as, following our assessment, we are satisfied that they have previously used telephone numbers in a way that has caused serious or repeated harm to consumers.

Is your real name Mr Yendle?

How much misery can this cause!


Phone Scam.jpg - 0.05MB


http://img693.imageshack.us/img693/5904/phonescam.jpg

Re: Virgin Media Equipment has Been Compromised
 

Honestly, the O/P must really think we're a bunch of morons. I'd suggest not giving any further consideration to this particular thread.

Re: Virgin Media Equipment has Been Compromised
 

So what about all the residential customers who have paid their phone bills that Virgin is then disputing in the industry. But if those residential customers dispute their bills Virgin wont refund them or hopes they go away. But Virgin doesnt pay BT wholesale for those callls and so pockets the revenue 100% massive increase in profits.
That cant be legal.

---------- Post added at 13:55 ---------- Previous post was at 13:52 ----------

There isnt any phone scam here just Virgin committing the scam. They are billing customers for calls and then disputing those very same calls in the industry. They are refusing to pay their bills in the trade but forcing the customers to pay their bills for those very same calls. They are doing it month after month after month. They say their equipment has been compromised and so increase their profits by not paying their bills in the trade. They are with holding hundreds of thousands of pounds every month.

Re: Virgin Media Equipment has Been Compromised
 

You know Adam B, I'm going to say something that is often said here....

Saying something over and over and over.........and over again doesn't make it true.

Move on mate, you're not getting supported here.

Re: Virgin Media Equipment has Been Compromised
 

This forum is independent of VM. Even if it weren't, VM would be unlikely to say any more than they already have to us which was just a statement that what they are doing is legal.

I suggest that if you have proof that VM are committing fraud, you take them to court.

Re: Virgin Media Equipment has Been Compromised
 

Ok toto I will post an update when I have one. We will see how Virgin handles my complaint to head office.

Re: Virgin Media Equipment has Been Compromised
 

Why contact the monkey?
I am sure Watchdog would love to look at your case.

Re: Virgin Media Equipment has Been Compromised
 

.. but the residential customers have got what they have paid for , have they not?

You can't expect people not to pay their bills on your say so .. that's just daft!

Re: Virgin Media Equipment has Been Compromised
 

No, they only deal with serious issues.

This person has made various comments in this posts which bring his real motives into question.

Re: Virgin Media Equipment has Been Compromised
 

After all, if this happened (and I am venturing no opinion on whether it did or not) then VM have commited massive fraud, and if (as he claimed in the first few posts), the OP had proof, he should have taken it to court.

Do I think he has taken it to court? I don't know, but I suspect if he had he would not be allowed to discuss any aspect of the case here.

Re: Virgin Media Equipment has Been Compromised
 

I think that is matter of personal interpretation to be honest. I have just read this entire, and very interesting thread, and his allegations seem very consistent and straight forward.

If these allegations are true then they should most certainly be exposed. Good luck with this and I hope you have a resolution to your issue.

Do keep us updated.

Re: Virgin Media Equipment has Been Compromised
 

Hey thanks for that Cablefan

A quick update:

As a residential customer:
I have done everything as a residential customer that Virgin told me to.

I telephoned them several times to ask about numbers on my bill (call recorded)

I have been told that there is no issue with the numbers I ask about even though Virgin are disputing those very same numbers in the trade.

I have been called a liar and told Virgin would never say their equipment has been compromised.

I have taken my complaint to head of cutomer complaints and written to that department expressing my concerns over the fact that Virgin Media repeatedly claim in the industry that their equipment is being compromised. I have asked for an explanation of this and asked for a refund on all my telephone bills over the last 8 years as I am connected to this compromised equipment.

Virgin telephoned me and told me that NO equipment has been compromised. I asked again and said "Has Virgin Media equipment been compromised yes or no" The reply was "NO" I was also told on the phone that it would be very difficult to prove that it had.

I then asked the head of complaints to put this in writing to me.

He has done that. I have a signed letter from Virgin informing me that my account has not been compromised.

Ok then Virgin are insistant that their equipment has not been compromised. I have it in writing and on the phone recorded.



As a business:

My company is still owed tens of thousands of pounds from Oxygen8 communications and verious others. I have again gone back to Oxygen8 and still cannot get paid. Why not? because Virgin claim that the calls are a result of compromised equipment and there is an investigation on going.

Virgin pay your bills to the industry you are hurting us and you are comitting fraud. If virgin media equipment is being compromised then you need to sort it out or stop billing customers for calls and pocketing the 100% revenue for yourself. Stop the lies. Pay what you owe to BT wholesale and stop these excuses. You cant have it both ways. Claiming that your equipment is being compromised in the trade but then telling end users that it is not.

Re: Virgin Media Equipment has Been Compromised
 

OK Adam, you apparently have a letter from VM stating their position, what are you going to do now?

Can I assume you've set a court date?

Re: Virgin Media Equipment has Been Compromised
 

You asked them to confirm NO equipment has been compromised, they've confirmed your account hasn't been compromised. How do the two tie together?

Re: Virgin Media Equipment has Been Compromised
 

Ok I think this video explains the issue clearly:


http://www.youtube.com/watch?v=UsKOtb4pm00

Re: Virgin Media Equipment has Been Compromised
 

No Adam it does not explain the issue. I've asked you several times in this thread when you will be taking VM to court over these allegation and each time you have ignored me, dodged the question or wriggled out of answering.

Your persistant refusal to set a court date (or at least discuss it here) indicates to me VM have no case to answer and you are fully aware of this but are continuing this campaign due to your perceiving it to be unfair.

You have very little support in this thread and with good reason. If the evidence you say you have proves VM are acting illegally (and they have assured me they aren't) then there can be no legitimate reason why you have not set a court date to take action against them.

Should you actually do this then I'm sure a lot more people here will be behind you.

But as it stands it is looking increasingly suspicious as to way you seem unable or unwilling to take it further. Some people here have criticised you for running a premium rate telephone service - I won't do that as you're not doing anything illegal. Some might question the morality of a business like that but from what I can see your company is all above board.

But surely if any normal person had evidence that a large company like VM was 'scamming' its customers then I can see no reason why a court date wouldn't be set unless he or she wasn't telling us the full story.

Re: Virgin Media Equipment has Been Compromised
 

Which is what I have been saying all along.

:clap:

Re: Virgin Media Equipment has Been Compromised
 

I think what has been happening is the companies using Virginmedia's services have installed their own equipment which is making phantom calls to earn more revenue and this has been spotted and the payments stopped for the calls in question.

If you do not want people to think that this is what is really happening then set a date in court and let the lawyers fight it out.

Also on that video you posted you show your phone bill with various phone numbers on, possibly friends or colleagues who I believe would be very angry at you posting them on a very public platform such as Youtube.

That is itself makes me wonder how a so called Telecommunications professional can actually still be in business if you are willing to post private numbers online.

Re: Virgin Media Equipment has Been Compromised
 

:clap: :clap: :clap:

Re: Virgin Media Equipment has Been Compromised
 

Not just that, but as the numbers he's disputing are his own I'm pretty sure that he's well aware that he's called them. So by calling VM to dispute these numbers he's actually attempting to commit fraud. He knows he's called them, and yet he's still calling VM going "I might not have called them!" and trying to claim that because some equipment has been compromised it means he shouldn't have to pay for calls he KNOWS he's made.

I'd love to see this in court, because the only arguments he can make both involve incriminating himself in a crime. Either equipment has been compromised by him and he's artificially inflating traffic (including on his own account) hence VM are with holding revenue and he hasn't actually made those calls on his bill directly, in which case he's commiting mass fraud. Or, it hasn't been compromised, he HAS made the calls himself despite trying to tell VM he hasn't, so he's committing fraud by trying to get a refund on his bills by claiming he hasn't made them (even though in this case VM would also be, it doesn't mean it's ok for him to commit a crime in trying to bring it to light).

Re: Virgin Media Equipment has Been Compromised
 

Adam, if you have evidence, go to court. I am sure there are a number of solicitors who would love the chance to bring down a company that is "scamming" thousands of people.

The video says exactly what you said here. It does not answer the two questions that I consider most important.


1) Have you reported this to the Police?
2) Why have you not taken them to court? After all, the way you explain it, VM owe you tens of thousands of pounds. People have launched legal action for a fraction of that.

Virgin claim they have acted legally in this. Bitching about it on forums and youtube will not chage their mind. Indeed, accusing them of fraud may attract action from them.

One thing that will change their mind. YOU going to court and the court agreeing they have committed fraud.

Re: Virgin Media Equipment has Been Compromised
 

I will be taking Oxygen8 to the small claims court as they are the company I have a contract with. Taking Virgin media to court is a more complex matter as I do not have a contract with them as a business. However, I will take Virgin media to court as a residential customer through small claims and claim back 8 years worht of phone bills as I am connected to compromised equipment as I have the statement from Virgin media.

What you guys dont seem to realise is that Virgin is pocketing this revenue and keeping it for themselves. If equipment had been compromised why have myself and everybody else who called thos numbers not been refunded? That £2000 AIT that I showed has been pocketed by Virgin. They have kept the revenue and not passed it on. Like I say if equipment had been compromised then why still take the money from the end user??

The last AIT put in recently was for approx £500 I have the print out from Virgins own switch and yet again they claim comromised equipment but STILL have collected the revenue from the customers.

Why do you not realise that Virgin are stealing this revenue?

Re: Virgin Media Equipment has Been Compromised
 

Because, quite simply, YOU CALLED THOSE NUMBERS.

You are billed by VM for calls that you make. How much those calls then cost VM is irrelevant to this. You make calls, you get billed, regardless if VM then have to pay a 3rd party for the call or not, you made the call and are billed in accordance with your contract with VM.

If VM then pay a 3rd party of not is irrelevant to if you are charged or not, and based solely on the contract VM has with that 3rd party. No doubt part of that contract states that VM can withhold revenue from anyone suspected of artificially inflating traffic. That would be a contract the 3rd party has agreed to, and as such VM can legally refuse to pay them, even for calls that were not due to traffic inflation as they can justify it as a penalty fee.

So basically, you don't have a leg to stand on.

Re: Virgin Media Equipment has Been Compromised
 

If you win and I do say If all you would get refunded in all likelihood would be 12 months of charges.

But I also believe if you had a case that you would have been in court before now.

I also find it very hard to comprehend how a so called telecommunications company owner can do something so irresponsible and unprofessional as posting telephone numbers of people on the web, you have breached DPA for every single person in your video and OFCOM should be investigating you regards that breach.

Re: Virgin Media Equipment has Been Compromised
 

What you don't seem to realise is you started this thread back in september, it's now approaching the end of february and you STILL don't have a court date.

That to me sounds highly suspicious.

Re: Virgin Media Equipment has Been Compromised
 

Adam B

Artificially Inflating Traffic, get used to that term sir, you're fooling nobody. Calling your own premium rate service number can be seen as such, and if memory serves is against regulations, but I could be wrong and am happy to be proved such.

You can argue that you "may or may not" have made those calls, you can even say you were testing your service from your Virgin Media landline, but at least credit this forums users with a little intelligence.

Also, can you take a company to small claims court for the loss of thousands of pounds as you claim?

Surely you have to go to big boys court for that?

Edit:

Did a bit of digging.

AIT – “artificially inflated traffic”. This occurs when someone may ring their own premium rate telephone service from their place of work or from a stolen or cloned mobile phone. British Telecom watch for such activity very closely and if it is found AIT has occured, British Telecom have the right to not pay you for revenue generated.

Now, the first video you posted clearly showed YOUR Virgin Media account number, and then showed a whole bunch of premium rate numbers. If the person at Virgin Media has reviewed that video, they would clearly see YOUR account number, and then those premium numbers which are clear to read.

Under TUFF they can request to know who has been assigned those numbers.

I suspect they know much more about this than you claim they are stating, if I were you I'd go lick my wounds, and learn how to use a black felt tip marker on your bills if you are going to post them on Youtube.

Re: Virgin Media Equipment has Been Compromised
 

Indeed... this is really starting to sound like a smear campaign by the OP... if he's got a case, then sue, if not just let it go....

I am also very concerned about your DPA breach in posting those telephone numbers on Youtube. as Moldova says, I'm sure Ofcom will be interested in that... even if you ever had a case, you've probably blown it just by posting that video.

Re: Virgin Media Equipment has Been Compromised
 

I wonder if anyone at VM has copied and saved those youtube clips 'just in case'.

Either way Adam, you're losing support fast here. Not sure if that bothers you however you're also losing credability by not taking any action over your allegations.

Re: Virgin Media Equipment has Been Compromised
 

Just watched the video, the OP needs to learn some basic reading comprehension.

He somehow takes this: "We suspect all are artificially inflating traffic by compromising Virgin Media equipment" to mean that ALL calls to those numbers are the result of compromised equipment. That's one hell of a misrepresentation there, and one that makes his entire straw man collapse.

If I was VM I'd be filing suit against the OP for libel.

Re: Virgin Media Equipment has Been Compromised
 

The OP has also brought Richard Bransons name in to this... I'm sure his lawyers will also be interested in this video.

Re: Virgin Media Equipment has Been Compromised
 

They may or may not be. You claim they are. They claim they are doing nothing illegal. I am not defending VM at all, but the fact that you claim to have all this evidence but are unwilling to test it in a court of law suggests that either you don't have as strong a case as you are claiming, or you are up to something and that was the reason they blocked the payments.

OK, so you contract is with Oxygen8. Fair enough. Why have you not taken them to court, and why have they not taken Virgin to court? You first reported this months ago, and if you are correct, you have been the victim of fraud for *years*. I've worked for companies that threaten legal action for non-payment of bills after 90 days.

Instead of doing the sensible thing and starting action to retrieve your lost money, you seem to be happy just to smear Virgin. That's a good way to end up on the recieving end of legal action.

Re: Virgin Media Equipment has Been Compromised
 

Ok CCJ for Oxygen8 comming up. I will let you know how I get on.

By the way I only have say approx £20 of calls to those numbers in question on my bill. The rest of revenue is from hundreds of other peoples lines who have been calling the premium rate numbers. Hundreds of different landlines in different towns with different calling codes. How on earth is that AIT??

Re: Virgin Media Equipment has Been Compromised
 

Have you even issued an AIT A2 to dispute the AIT in regards to these payments?

There's a very clear process involved with AIT notices, why aren't you following it rather than being on here complaining about VM charging you for calls you've made?

Re: Virgin Media Equipment has Been Compromised
 

You freely admit to calling your own Premium Rate numbers from your own landline, you will have the floor wiped with yourself.

Then the is the issue of DPA regarding all those phone numbers that I or anyone else now have free access to thanks to your video.

Re: Virgin Media Equipment has Been Compromised
 

It was not long ago BA, Virgin airlines and some other air line company was under scrutiny to do with air price fixing so Branson would be use to this by now. For some reason Virgin got away with it the others had to pay out millions. In any case if Branson part owns Virgin and the complaint is about Virgin he will be brought into it.
Why don't Virgin just talk to the person and save the court fees.

Re: Virgin Media Equipment has Been Compromised
 

Virgin have made their position clear - in an email to me they stated they're doing nothing illegal. If Adam is making accusations against them then he should approach them, VM are under no legal or moral obligation to approach him.