Re: roomsnet.com warning
 

I wish I had seen this site before I booked in May for myself and 5 other senior citizens. We arrived at our hotel on the 28th Sept. 2009 to find they had not been paid and I had to pay more to the hotel that the original payment to roomsnet. I have emailed them tonight and have informed my credit card company. I booked with them last year and had no problems.

Re: roomsnet.com warning
 

Well. According to companies house:

http://wck2.companieshouse.gov.uk/31...a2/compdetails

Everything seems "normal" on that front, there's no court action pending - best place to check is the London Gazzette

They are hosted by: http://www.nttamerica.com/

Address and other varients

2nd Floor, 45 Craven Road,
London,, London, W2 3BX
UK
+44 207 402 8192 fax: +94-112-303926

Re: roomsnet.com warning
 

I made a booking in July for a 4 day break in Spain with roomsnet.com. The day before I was flying out a friend told me they had gone bust! I called them and they confirmed my booking but when I got to Spain last week my booking had been cancelled.
I contacted them again, sent them proof of the money I had to pay and now i'm awaiting a full refund. I recieved an email from them today. ofcourse I expect compensation too. They say that they had some kind of computer glich and are putting in a new system.... they apparently cannot tell which bookings have gone through and which ones are cancelled.

If you need to get through to them call them between at 8 & 9 am, that's the best time...otherwise they are really busy and you won't get through.

Will let you know if I get a refund. I would be absolutely livid if I paid more than I did, lucky for me I only paid £125.00. Had it been a two week booking i would have been sleeping on the beech!

The company should have sent an email out to every who booked with them to let them know there was possiblitly of the booking being cancelled. They ruined hundreds of people's family holidays and quick breaks.

I will not be booking with them again and I also found out today that they are not ATOL or ABTA protected which means if they go bust you loose your money.

Re: roomsnet.com warning
 

So I'm not alone! Found this site when Googling for rooms.net problems. I had the same issue early September when we arrived in Ibiza. It was same story as most of ya guys. Luckily for me, hotel had some additional room so I didn't have to sleep outside in the streets! But I had to pay £185 extra for the three nights, than the rate I booked with rooms net. I immediately called the emergency number, but no one really there to answer my call. When I return from holiday, I received a mail from them asking "hope you had an enjoyable stay!!!!!" I replied to that mail in plain English, asking for my mony back. Three days later I got a reply saying, my money is being refunded and it will be in my account within 3 business days. Now after one month, I'm still waiting for my money. I'm relieved to see there's some more ppl fighting to get the money back from them.

Re: roomsnet.com warning
 

Hi Andy,

I scanned all my documents proof of paying them and the hotel, attached to an email and sent it to them.

They don't tell you until you call that you would need to send them proof. I am going to wait 9 days as stated in part of their email below. If and once I get the refund I shall be calling them for conpensation.

Can you imagine how many holidays have been ruined by this company! They messed with the wrong woman!!!


email from roomsnet.com:

As agreed by our agents we are refunding the full amount of the booking as stated on the bills, please allow 7-9 days for the refunds to appear on your statement.

Please accept our apology for any inconvenience caused.
Thank You
Regards
Andrew
RoomsNet Customer Support
www.roomsnet.com

Re: roomsnet.com warning
 

If they are quoting you 7 to 9 days, or 1 to 3 weeks they have definately not processed the refund. They kept saying that to me week after week and eventually I got a different style email to the others saying it had now gone through the accounts department, with a confirmation code in a table at the bottom. I was then only quoted 3 days (unlike the completely unrealsitic timescales they'd been giving me before) and it did turn up on the 3rd day. I'd say as long as you keep getting those types of emails they have not put your through yet.

I am still waiting for my compensation but they have just stopped replying to my emails altogether now. I have no idea how many refunds they actually have to refund but I get the impression it's a lot. I've said this before but I really think they should be stopped from trading but I've no idea how to go about doing that.

Re: roomsnet.com warning
 

Re: roomsnet.com warning
 

Oh my gosh!! I've just read the article..... I think it's time for watchdog!! How do we do this!?!?!

This company needs to be stopped before the rip off other people!!
Everyone is having hard times at the moment and feeling the credit crunch!!!!! We all work hard for our money and they shouldn't be allowed to keep it!!

Re: roomsnet.com warning
 

Just received an email from roomsnet today with a refund confirmation note. Looks promising!!! It says the money will be put back into the card I booked from in 3 working days. Think this is because the bank contacted them directly demanding I be refunded.

Fingers crossed!!!

---------- Post added at 16:39 ---------- Previous post was at 16:26 ----------

Roomsnet are taking bookings again on their website, bloody cheek!!

Re: roomsnet.com warning
 

Thanks for the warning, I never use them but I will warn friends who do.

Re: roomsnet.com warning
 

We also arrived on holiday on 26th September to find our rooms hadn't been paid for by Roomsnet. I emailed them on return and got a reply within minutes saying the money would be returned to the credit card. I also attached the scanned receipts for the extra money it cost us and was told we would get a refund in 2 weeks. That was a week ago so I will let you know what happens. I can't believe that they are still trading, tried the website a few minutes ago and it would have let me make a booking!!!
I have used them many times over the last couple of years but never again.

Re: roomsnet.com warning
 

Same thing happened to us on 24.sept. went to hotel encant in arenal palma. hotel cancelled. trying to get money back from credit card co. I just emailed [verysign secured] the company they used to take my money to see if they stay with them. I see they are still selling holls. on their site.

Re: roomsnet.com warning
 

I received a similar note on Friday. Fingers crossed. Anyone got their money lately? I've read on few other forums, people writing about getting their money after fighting for about one month.

Re: roomsnet.com warning
 

I have today finally recieved my money back after persistant emailing and calling them and asking why they trade from a fake address linked to a chemist and Doctor was has been reported to the medical board (and being investigated).

I can not believe how these companies can still be left to trade on the internet and take more peoples money who have no idea this is happening. I will keep fighting to see that something is done for all the upset they caused me and my family after 5 years of waiting to go aboard because of this experience I never want to go again.

Good luck everyone don't give up and don't give in once you get your money back

Re: roomsnet.com warning
 

Hi there,

I have been watching this thread for several weeks now and clearly there are many stories which are carbon copies of my own. Mine goes back to sept 10th when a holiday in Benidorm was cancelled and I had to fess up £550 again.

I have push and pushed Roomsnet since then and yesterday I did recieve all my money back.

Just wanted to say don't give up keep pushing and it will happen.

The easiest way to hurt them now is not top use them again and spread the word....

Good luck

Re: roomsnet.com warning
 

I have had the same problem i booked Lanzarote in May 09" paid for it in full July 09" went 28th August to be told my room had been cancelled 3 days before, i got no emails from roomsnet to say the rooms have been cancelled. I had paid them €455.80, I had to give the hotel i was staying in €620, Its now 15th October and i'm still waiting on my money :mad::mad::mad::mad:

Re: roomsnet.com warning
 

I think it might be an idea if everyone posting here writes to Watchdog.This is just the sort of story they like and if enough people contact them about roomsnet.com then they are more likely to run with it.

Re: roomsnet.com warning
 

Luckily I have not used this firm but I have been following this thread and, considering all the problems you have all been having, I would also think it would be a good idea if everyone who has had problems also contacts the Trading Standards Office. I'm not sure if you contact your local office which you can find by visiting the following link :-

http://www.tradingstandards.gov.uk/

.... or whether you need to approach the office covering :-
.... which is :-


... so if anyone has gone this route it may be helpful if they could say what has been the result so far.

Re: roomsnet.com warning
 

same story here booked my mother a hotel in benidorm in july with roomsnet
and on sunday just gone she turned up and the room was cancelled.the hotel was looking for E600 for the week, she did not have it.so had to book her a cheaper hotel with alpha rooms online and give her directions to it over the phone. it ruined her holiday..i had a hotel booked trough roomsnet for london for the end of october so i rang the hotel and i was put trough to the manager and he told me he had my name etc but they had not been paid and would be certain it would be cancelled anyway by roonsnet.it wasnt his first time to deal with this shower and he has taken the hotel off their website.. i got trough to roomsnet let rip at some tool who didnt know his arse from his elbow and couldnt answer any of my questions..so im due a rufund of over E700 off them for the 2 bookings..it might take a while but i wont stop ringing and emailing them.
just so i will be covered i rang mbna (credit card) and they are sending out a dispute form to me because roomsnet failed to supply the service all i have to do is send it back with booking receipt and they will credit my account and then reverse charge the roomsnet bank.they said i will have to ring them back to do same again if the london hotel is cancelled..im not taking any chances im going to book another hotel with alpha rooms..will post again with news of how long for refund from roomsnet or mbna ..
if any body is not getting trough by phone they are answering this number
1800550332 its the number they give if you live in ireland but if you put some codes in front you should be able to get trough....KEEP AT THEM AND SPREAD THE WORD.

Re: roomsnet.com warning
 

All you have to do to get your cash back is ring your credit card company. Forget about dealing with Roomsnet as they sound like they are just delaying fobbing off. The quick way, ring your credit / debit card provider and issue a chargeback. It really is that simple.

Re: roomsnet.com warning
 

Would this be the case with a debit card though?I'm not sure that they are covered by the same rules as CCs.:erm:

Re: roomsnet.com warning
 

thats the way i think i will have to go webcrawler
i have zero faith in getting refund off roomsnet.

Re: roomsnet.com warning
 

After a long slog I have finally received a fund for my two bookings I e-mailed them a least every second day. I also managed to speak to them on 5/10 and they said they would process as a priority.On 09/10 I decided to contact Amanda Marsh She was adamant she no longer has any contact with roomsnet but she was able to tell me I would definatley get a refund I also contacted them through speaking to one of their agent online when you log onto their site but you will only get through once.As the next time they will recognise your name and they will not answer. So I logged in under another name.
I contacted Trading standards who are investigating. Although I paid by Visa Debit they suggested I contact my bank(HBOS) and mention section 75 and charge back which I did The bank said the would help "assisting me in obtaining a refund"
So I do not know if it was the bank or my persistence but I received a refund.

Please also contact the TV programme as I supplied all my information

Good Luck

Re: roomsnet.com warning
 

Yes. If it's a Visa debit etc, you have protection.. correction your bank have insurance for these kind of issues. Charge it back.

I wouldn't even bother going to this "Roomsnet" go straight to your card provider.

Re: roomsnet.com warning
 

I got my money back!!!! It's been two weeks since I got my from my holiday. Apparently they have a backlog of refunds.

Don't forget to email over your proof of purchase to them and payment to hotel.

Good Luck everyone!!

Rebecca

Re: roomsnet.com warning
 

Rebeccabg

If you dont mind me asking, how long have you been waiting for your refund and when did you go on holidays???

Regards

Tara

Re: roomsnet.com warning
 

Hi Tara,

I went on holiday on from the 28th - 1st Oct. I phone them on the 2nd and emailed all my details over on the 6th.

My bank was credited today but with the amount I paid roomsnet and not the amount paid to the hotel, nor the bank charge for using my card abroad.

hope this helps. Good luck

Rebecca

Re: roomsnet.com warning
 

I booked (and paid!) with roomsnet on 2nd May for a one-night stay at a hotel in Ibiza on 11th September. On arrival at the hotel I was told that the booking had been cancelled by the Spanish agent in August, due to non-payment by roomsnet. Calls to the emergency 24/7 number in the UK produced no response, either on the night or subsequently. We had to pay the hotel the posted rate (128 euros) for our night's stay. The website has(had?) a "Chat live with an agent" facility, but that just cost me 3 euros in an internet cafe while being told that I was number one in the queue and would be attended to momentarily. I sent an email on the 13th September threatening to post a truthful and accurate account of my experiences to date, and received a response two days later giving a highly dubious story about a fault with a payment server and subsequent difficulties in identifying which hotel had been paid and which remained unpaid. On our return home I found an answerphone message dated Friday 25th September from a representative of Roomsnet, apologising for the problems and promising a refund "in three weeks' time". The three weeks expires today, and guess what? As at 2.45 p.m., my credit card account, which I've just accessed online, shows no refund from Roomsnet. Hence this post. This will be re-posted everywhere I can think of.

Harry Keane

Re: roomsnet.com warning
 

Hi Rebecca,

Thanks for the info, I went to Lanzarote on the 28th August to be told my room was cancelled. To date i'm still waiting on my refund. I emailed them on the 28th August and tried to ring their "EMERGENCY NUMBER" that no one answered, I am emailing them on a daily basis just to be told that my money would definelty be in my bank in the next few days, 6 weeks later i'm still waiting!!!

Re: roomsnet.com warning
 

im still waiting i am going to solictors about it

Re: roomsnet.com warning
 

Solicitors wont do anything. Speak to your card provider.

Re: roomsnet.com warning
 

have but i paid on debit card they said cant do n e thing do u think this is right

Re: roomsnet.com warning
 

No this is wrong. Banks have insurance for this. Charge it back.

Re: roomsnet.com warning
 

Haz180

I to paid by Debit card although it was a Visa debit card. When I first contacted my bank (HBOS) I was infromed there was nothing they could do. After speaking to Trading Standards they informed my to contact my bank and quote "section 75 and charge back". Which I did and the money was back in my account within 4 days

Re: roomsnet.com warning
 

Yup - my point exactly.

Re: roomsnet.com warning
 

...think it's only Visa debit that have the chargeback arrangement though.

Re: roomsnet.com warning
 

Nope - ALL debit cards. Banks are protected from this

Re: roomsnet.com warning
 

ok thanks i will try this

---------- Post added at 14:27 ---------- Previous post was at 14:15 ----------

just been on to fraud at the bank they said coz i gave them my number its not fraud what do i do now

Re: roomsnet.com warning
 

Nope, you're wrong on that point. Debit cards are NOT covered under Section 75 of the Consumer Credit Act. The Act applies only to credit cards, and then only to purchases of more than £100.

IF you have a Visa card whether credit or debit, you're in luck because Visa's own policy is to extend this protection to debit cards and to credit cards where the spend was under £100. But this is one of the benefits of being a Visa customer, it is not a legal right.

All the details are here:

http://www.moneysavingexpert.com/sho...your-purchases

Re: roomsnet.com warning
 

Quick update - still no refund, but my credit card issuer have agreed to consider a charge-back, I've sent them copies of my documents, including an e-mail from Roomsnet in which they acknowledge and apologise for the non-payment. I've also contacted Tradings Standards/Consumer Protection at Westminster Council, where Roomsnet have their registered office, and at my local Council. I've e-mailed Watchdog and several websites which are still carrying Roomsnet's banner adverts, one of which has responded by saying that they have looked at various forums, have noted the comments made about Rooomsnet.com and, as a result, suspended their ad until further inquiries have been completed.

Harry Keane

Re: roomsnet.com warning
 

There is hope for everyone out there. I booked two rooms by two separate booking with roomsnet for Majorca arriving in October. I cancelled the bookings in September when I heard the problems people were having. Within 10 days I received a refund for the most expensive room. When I contacted them for the other refund they told me that the room was still booked and confirmed with the hotel. I contacted the hotel every day and told the same each time there was no room booked. I kept onto roomsnet and they would email me and phone me saying the same thing the room is booked. Then two days before I was due to travel I received a fax from the hotel confirming the room had been booked and paid for. When I arrived there last week (expecting them to tell me there was no room) I had no trouble in checking in. I have been one of lucky ones, however it did cost me extra £60.00 on top of the refund received to re-book the other room with another company and the cost of daily telephone calls to hotel.

Re: roomsnet.com warning
 

hi everyone, im a newbie and got into this excellent forum through searching out roomsnet.
if it's any comfort to all that have been stung i too got the same treatment in benidorm 20 to 30 september after paying roomsnet in may, no contact by phone ,a few by email,but did get through regular by live chat on their website but when i mentioned i would constantley phone amanda walsh at bayswater medical centre the reply was something like. i don't fink dat she werk ere????
doesn't fill you with confidence does it,
but to all be persistant as low and behold today i have received a full refund back to my credit card, and to top it all i got a cheaper deal for the same apartments in benidorm from folies vacancies where i had to pick the keys up from roomsnet???
good luck everyone and looking forward to some input on cable forum.

Re: roomsnet.com warning
 

Yippee !!. After many e-mails (must say nearly all answered straight back) i have today recieved a refund into my debit account of the amount paid originally to Roomsnet. Its only taken 5 weeks and about 8 e-mails. Now its trying to recover extra cost paid to stay in same Hotel. Slightly more optomistic now as they say reciept sent to Accounts department for payment.
So those that are still waiting just keep harrassing them and you may be lucky. They say this was a one-off and wont occur again. I hope so as i have another booking outstanding for Nov and they say they guarentee my Hotel is booked and paid for. BUT i will still check with Hotel before travelling.
Good luck all those still waiting !!.

Re: roomsnet.com warning
 

I to have got my money back, and I would like to thank the members who helped me out with phone numbers in what seems a long time ago. Watchdog have also emailed saying they are not taking there enquires any further as roomsnet.com are now refunding our money. I have suggested to them that it would be a good idea if they are to continue trading to join ABTA, it would only cost a million!!! Once again thanks a lot to you members who helped me out, and to the person who condemned this thread I hope you don't ever need someone to assist you.

Re: roomsnet.com warning
 

Good news here as well. I got my money back too, and got a very reassuring phone call from roomsnet.com. No matter how much the phone call is reassuring, I'll wait for couple more months to see if they are good enough to continue making bookings :-D

No matter what, the fact remains their rates are cheaper than anyone else. That's why I booked with roomsnet at first place. Let's wait and see and I'll continue to watch them in the future.

Re: roomsnet.com warning
 

I'm a receptionist of hotel in Catalonia, Spain, and last summer i had to stand some complaints and rows from some guests who arrived in the hotel and were adviced that their reservation was cancelled by their travel agency (this summer it was roomsnet). Sometimes we had available rooms for them if they wanted to stay with us, paying directly to the hotel. Anyway i'd like to tell u that we'd like u to get some information about your business with your agencies because it's not our fault if they work bad, then we have to stand (and shut up) your complaints as if it were our fault. Some irish guests blamed me because they thought that their money was in the hotel's account (???) and that we didn't want to host them. Oh, of course, u were scammed and now your money is ours... come on!! :sleep:

Please, get some information about your agencies and stop blaming us for them. It's your travel agency that must advice u if there is any problem! I repeat: if they are not serious, it's not our fault!!

Re: roomsnet.com warning
 

Like many of you, roomsnet repaid the original amount but as I had booked rooms for 6 adults it cost me another £553 which I am still trying to get them to repay my mastercard company.

Re: roomsnet.com warning
 

Hear hear. Well said, clip. It always bears repeating, the person who has to take the flak when something goes wrong is rarely the one who made it go wrong and often doesn't have the power to change that.

Re: roomsnet.com warning
 

Has anyone actually been repaid the extra cost to stay in the hotel. I received the refund of the original cost 2 weeks ago but not the extra money. They also gave me my birthday gift last week (£5) so are obviously still trying to get my custom.

Re: roomsnet.com warning
 

---------- Post added at 10:57 ---------- Previous post was at 10:54 ----------

Did you get your refund. I have been waiting for six weeks now. They answered my first 4emails but not the last two. Anybody had any refunds or emails this week.

Re: roomsnet.com warning
 

Legally do they have to unless ordered by a court?? They've repaid the amount owed on the contract you had with them through their cancellation of the service, and the extra money paid is a contract between you and the hotel. If roomsnet pay it back then it'd be purely compensation and not monies owing.

Re: roomsnet.com warning
 

JEAN66 I received the refund of the original amount paid at the end of Oct but I am still waiting for the refund of the extra monies. They don't seem to be replying to my emails now.

Re: roomsnet.com warning
 

I have been waiting six weeks now for my refund I have been given three different dates but of course as yet there has still no money been credited to my account. They have ignored my last two emails. I will go to BBC Watchdog and Trading Standards if my refund does not come this week.
Has anyone had any money returned in the last week and if so how long have you waited.

Re: roomsnet.com warning
 

Not they don't - unless ordered by a court to pay 'compensation' it's entirely at their discretion.

Re: roomsnet.com warning
 

I have waited 6 weeks but got my money back in full this morningeven the extra paid to the hotel. Keepemailing them every day.

Re: roomsnet.com warning
 

Roomsnet International Special Announcement

Roomsnet International wishes to announce to all our valued members that the problems which led to certain bookings being canceled by some suppliers last year have been resolved. We would like to reassure all our members that all current and future bookings are completely secure and guaranteed. We deeply regret the inconvenience caused to some of our members last year. We have resolved over 96% of the cancellations that were disrupted in 2009 due to circumstances beyond our control arising as a result of the severe economic downturn experienced worldwide and are working with our suppliers and credit card companies to resolve the outstanding cases expeditiously.....

Re: roomsnet.com warning
 

It takes time to build up a good reputation, but only moments to trash it. I suspect that many readers of this thread will be a bit sceptical about roomsnet however the spin doctors try to put a shine on things.

Re: roomsnet.com warning
 

Sorry but "once bitten twice shy" I for one will never book with roomsnet again. Being lied to on the phone and via email does not help a companies reputation. Being told 3 or 4 different excuses as to why your money has been "delayed" in being returned, after paying months in advance for a booking and then having to get the bank to claw the money back from them has NOT given me any confidence in them.
They will have a lot of grovelling to do before me and a lot of people even consider booking with them in this life or the next.
:td::td::td:

Re: roomsnet.com warning
 

I am not sure that they really understand how it feels to arrive on holiday, tired and just wanting to offload your luggage, to find that the accommodation has not been paid for. Then, to top it all, you end up having to pay again (at a higher rate) to stay. I received my initial money back but not the extra that it cost at the time. I have booked this year's accommodation through a different company and will definitely not use Roomsnet again.

Re: roomsnet.com warning
 

Roomsnet have since contacted me and refunded the extra money that we paid. It looks like they are really trying to make amends.

Re: roomsnet.com warning
 

Well done Carol on receiving the additional costs back. I too were in the same situation as you. I arrived at my hotel in Majorca to be told that Roomsnet had not paid therefore i had nowhere to stop. I luckily had a friend with me with a credit card and they kindly let me book another room on their card unfortunately at a much higher rate than when booking with Roomsnet. I was gutted at the time and it really ruined my holiday and have only just been able to pay back my friend. After weeks of being told the money would be in my bank in 5 days I finally received my initial money back and was promised the additional costs from Roomsnet the week after. I faxed and emailed them numerous times with all the correspondence they asked for but then their communication with me just fizzled out and they stopped replying to me and i never received back the additional costs.

How did you manage to receive back the additional monies if you dont mind me asking ??

Thanks

Re: roomsnet.com warning
 

davren22.
I think Roomsnet may have refunded the money because of the post that I put on this forum. I had not contacted them for a while. They have also sent me a thank you card signed by members of staff for being a valued member.

Re: roomsnet.com warning
 

Carol,

Thanks for the quick reply. I really hope that they refund me too I have tried for so long to get the money back.

Re: roomsnet.com warning
 

Just a long shot but if you click on the name RoomsnetNews in post #156 you will get and option to email them and give then a link back to this thread.

If you were to do so and point out that you have had to post about your not getting a refund of your out of pocket expenses on Cable Forum maybe you will get a response. They do seem to be a bit sensitive about all the negative comments they were getting on this forum.

Re: roomsnet.com warning
 

Good idea. They do seem to be really trying to gain our confidence back. Let us know how you get on (davren22).

Re: roomsnet.com warning
 

Thanks for that guys, i have sent them a private message and i will keep you updated on how i get on :/

Re: roomsnet.com warning
 

Don't just do a private message as they may only get it if they come back to the forum. Do an email as well. :)

Re: roomsnet.com warning
 

No need for an email as they should get a PM notification via email detailing the content of the PM.. This is standard set-up for all accounts

Re: roomsnet.com warning
 

Cheers Kymmy thanks for that. I couldn't remember whether this was something to you had to elect to happen with PM's.

I still think an email wouldn't do any harm though. I'm a great believer in using every avenue available when trying to get my point across. :D

It seems a shame that roomsnet.com still doesn't appear to have got it's act together. Doesn't fill me with any confidence when considering whether to use them in the future. It must have a detrimental effect on the firms reputation when they miss an opportunity to show that they are a firm that can be trusted.

Re: roomsnet.com warning
 

It is the default setting, but can be disabled by the user. Roomsnetnews has it enabled, but it does of course assume that the email address they gave remains valid for incoming communications ;)

Re: roomsnet.com warning
 

Well well well... Roomsnet have been in touch and have said that i had been overlooked but were going to sort it out this week. I will let you know if / when i receive the money back. I really do think they are starting to try and build back up their reputation !!

Re: roomsnet.com warning
 

Davren, was that from just a PM or email as well?? Just that those who come after you who might have also been overlooked would find that info helpful

Re: roomsnet.com warning
 

I posted on here but also sent them a private message from here too .

Re: roomsnet.com warning
 

:tu: Great so they are still monitoring the forum emails at very least.. That news will be helpful to others

Re: roomsnet.com warning
 

Good luck davren. Haven't heard of any cancelled bookings with them for a while so hopefully they have sorted everything out.

Re: roomsnet.com warning
 

Well guys, i finally got a refund from Roomsnet, very fast too !!

Re: roomsnet.com warning
 

Well done davren. Hopefully Roomsnet are back on track.

Re: roomsnet.com warning
 

Nice news davren. :tu:

Re: roomsnet.com warning
 

I recieved a refund of my original booking back in November last year but did not recieve a refund of my additional costs £176,which they said the would do

After visiting this page yesterday I sent PM to them from this board.

This morning I recieved a call stating they had credited my extra costs to my Roomsnet account( As if I was going to use them again)

Anyway I told them I wanted the money credited to my bank account. They said they would get back to me

Watch this space

Re: roomsnet.com warning
 

After two PMs from this board plus another from my own e-mail account. I finally received a refund of almost all of my extra costs, I incurred last September.

The end of a long saga.