Cable Forum - Caller Display "No Longer Available" after port

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- Virgin Media Fixed Phone Service (https://www.cableforum.uk/board/forumdisplay.php?f=59)

- - Caller Display "No Longer Available" after port (https://www.cableforum.uk/board/showthread.php?t=33654670)

nigelmclelland

21-01-2010 08:58

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by ron.dare (Post 34949250)

I have been following this thread with interest, I am in Brighton (Area 20) which is ex Nynex/C&W/ntl and have been waiting for Caller Display for Years, anyway after reading here I thought id give 150 a try, so I did.

The bloke at 150 went to check and said yes it is avalible in my area so I asked him to add it and he did, Later on I tried dialling *#234# and the message said "Callers identitys will be displayed" but nothing coming up on my phones or caller id boxes yet, do VM use the same standard for caller id as BT in this area?

Where did you get that code *#234# ? I never typed anything.

ron.dare

21-01-2010 09:23

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by nigelmclelland (Post 34949255)

Where did you get that code *#234# ? I never typed anything.

Sorry didn't mean to say anyone had quoted the code, I actually knew the caller display control codes as they are the same on BT system x/y switches.

*234# switches it on
#234# switches it off
*#234# to check

So after ringing VM I tried *#234# to see if the service had been activated or not, previousley the message I got back was "sorry the service requested is not avalible from this line" but as I say after ringing VM it now reports "callers identitys will be displayed".

nigelmclelland

21-01-2010 09:35

Re: Caller Display "No Longer Available" after port

Thanks Ron,

Let us know if it works, it takes a short while to activate itself.

ron.dare

21-01-2010 15:20

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by nigelmclelland (Post 34949279)

Thanks Ron,

Let us know if it works, it takes a short while to activate itself.

Still not working. Just got off the phone from VM (151), depite the *#234# thing reporting it active it seems it is *not* avalible in this area (:

So theve removed it now.

BenMcr

21-01-2010 15:28

Re: Caller Display "No Longer Available" after port

As far as I'm aware those codes are unsupported by VM so I wouldn't trust them

As for Caller Display, no it's not always the same standard.

---------- Post added at 16:28 ---------- Previous post was at 16:26 ----------

Although it looks like it's only enabled on one of the switches for the Brighton and Hove area at the moment

DJ Dave

21-01-2010 17:58

Re: Caller Display "No Longer Available" after port

nothing tonight, bet it's not switched on for my area, they should know what they are doing before they just say "oh yes you can get it"

nigelmclelland

21-01-2010 18:34

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by DJ Dave (Post 34949598)

nothing tonight, bet it's not switched on for my area, they should know what they are doing before they just say "oh yes you can get it"

I know, give them a week? What do you think?

Guy T

22-01-2010 07:20

Re: Caller Display "No Longer Available" after port

Still not available on switch DB1 Derby

nigelmclelland

22-01-2010 11:58

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by DJ Dave (Post 34949598)

nothing tonight, bet it's not switched on for my area, they should know what they are doing before they just say "oh yes you can get it"

Hi Dave,

If you are in area 20 and switch WL1 (Wirral) you CAN says "BenMcr" get caller display. Have you checked your equipment is caller display compatible from a cable line? Also I second this as I have Caller display and am on WL1 (Area 20).

DJ Dave

22-01-2010 22:08

Re: Caller Display "No Longer Available" after port

not sure if this has anything to do with it, but went out this morning and it was still not working, then I saw a few Virgin Media men in the road working on the boxes etc and when I came home tonight it was working!

only waited 5 years for this since we switched to VM.

Digital Fanatic

23-01-2010 18:54

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by DJ Dave (Post 34950355)

Possibly... it can fail at cab level.. good to hear it's working :)

nigelmclelland

24-01-2010 09:40

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by Digital Fanatic (Post 34950725)

Possibly... it can fail at cab level.. good to hear it's working :)

Virgin have been doing an awfull lot of Telephone cabinet maintenence, as show on the "customer" zone part of the website, perhaps this is what they are getting ready for ?:dunce:

piggy

27-01-2010 06:56

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by Digital Fanatic (Post 34950725)

Possibly... it can fail at cab level.. good to hear it's working :)

or possibly not! how can it fail at cab level??

nigelmclelland

27-01-2010 10:09

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by piggy (Post 34952910)

or possibly not! how can it fail at cab level??

I was asking myself how it could fail at cabinet level? Anyway, anyone else had any issues with caller display on VM, or been able to get it for the 1st time ?

Digital Fanatic

27-01-2010 11:32

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by piggy (Post 34952910)

or possibly not! how can it fail at cab level??

Why? Do you know better? :confused:

It can and does fail at cab level due to power/battery issues within the cab... I've seen it happen.

nigelmclelland

27-01-2010 13:11

Re: Caller Display "No Longer Available" after port

Hi Digital Fanatic,

Pardon me asking, and please excuse my ignorance, But why do the street cabinets contain batteries? And what are they for? And what else would not work if the batteries failed? Just for my own curiosity?

moaningmags

27-01-2010 13:32

Re: Caller Display "No Longer Available" after port

So that phones keeping working even in a power cut.
The last time we a power cut, while my cordless phones wouldn't work, my wired phone continued to work and I was able to call the power company and get a fix time.

Digital Fanatic

27-01-2010 16:54

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by nigelmclelland (Post 34953130)

As moaningmags says... for loss of power in an emergency. :)

piggy

27-01-2010 19:59

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by Digital Fanatic (Post 34953038)

Why? Do you know better? :confused:

It can and does fail at cab level due to power/battery issues within the cab... I've seen it happen.

i do know better but if your happy then im happy :rolleyes:

Digital Fanatic

27-01-2010 20:32

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by piggy (Post 34953381)

i do know better but if your happy then im happy :rolleyes:

Do tell then... :)

piggy

27-01-2010 20:35

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by Digital Fanatic (Post 34953407)

Do tell then... :)

whats to tell? a caller display fault cannot happen at cab level, its either switch problems or subs equipment but like i said earlier if your happy then theres no problem.

Digital Fanatic

27-01-2010 20:39

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by piggy (Post 34953410)

whats to tell? a caller display fault cannot happen at cab level, its either switch problems or subs equipment but like i said earlier if your happy then theres no problem.

Not true... it is rare to be fair though. My background is outage related, so I do know from a first hand experience. ;)

piggy

27-01-2010 20:43

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by Digital Fanatic (Post 34953411)

Not true... it is rare to be fair though. My background is outage related, so I do know from a first hand experience. ;)

well ive never seen an outage due to caller display problems so your first hand experience beats mine.

Digital Fanatic

27-01-2010 20:48

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by piggy (Post 34953412)

well ive never seen an outage due to caller display problems so your first hand experience beats mine.

Uddingston is an area that springs to mind the last time I've seen it... you usually get about 4 or 5 customers reporting it on a single cab before its looked at by networks... always seen it fixed as a power issue. :)

moaningmags

27-01-2010 20:51

Re: Caller Display "No Longer Available" after port

I used to have Caller Display then decided it was a waste of time cos the weans answered the phone without looking to see who it was. I come under Uddingston area.

Guy T

29-01-2010 16:38

Re: Caller Display "No Longer Available" after port

Still not available on switch DB1 Derby :(

nigelmclelland

29-01-2010 21:03

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by Guy T (Post 34954640)

Still not available on switch DB1 Derby :(

I must admit I would have thought by now caller ID would have been enabled on all the switches, network wide. Any sign of a statement by VM on this one? Anyone else not been able to get CLI? Try calling 150 again in a month?

BenMcr

30-01-2010 14:27

Re: Caller Display "No Longer Available" after port

As I've said before Virgin have stated that all areas will be enabled this year.

However there are 12 months in a year. It is not all going to get done in January

nigelmclelland

30-01-2010 18:40

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by BenMcr (Post 34955013)

As I've said before Virgin have stated that all areas will be enabled this year.

However there are 12 months in a year. It is not all going to get done in January

Thank you BenMcr, I apreciate you having mentioned this before, but WHERE have VM stated that all areas will be enabled in 2010? Can you post a link just to give the others some assurence please?:)

Whats the schedule/Timetable?

BenMcr

30-01-2010 19:26

Re: Caller Display "No Longer Available" after port

Unfortunately, there is no schedule or timetable online. Areas will be enabled when they are enabled.

However getting frustrated that your area hasn't been done when there is now guaranteed date apart from 'this year' is probably a bit pointless

AndyCalling

01-02-2010 17:22

Re: Caller Display "No Longer Available" after port

Also, remember that cable-time is not the same as GMT, it does not progress at the same rate. I've lost count of the number of times Southampton was told it will go digital in the City Centre 'some time this year'. That was many, many years ago and we're still waiting. 'Some time this year' is a standard cable-time measurement meaning (as far as I can tell) 'hopefully before your kids retire'. What it certainly does not mean is 'before December 2010 is out'. Still, we can all hope can't we?

nigelmclelland

09-02-2010 10:06

Re: Caller Display "No Longer Available" after port

Any other areas been enabled for caller display for the 1st time? Any new success stories?

Guy T

10-02-2010 07:08

Re: Caller Display "No Longer Available" after port

It looks like everyone is sorted other than myself and Andycalling

ron.dare

10-02-2010 09:11

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by Guy T (Post 34961416)

It looks like everyone is sorted other than myself and Andycalling

And me.

AndyCalling

10-02-2010 15:53

Re: Caller Display "No Longer Available" after port

I shall be trying again as soon as I've had a bill and can be sure I have not been charged after the confusion Virgin generated last time I asked. Be assured, I will tell the world if I ever get it working.

Guy T

15-02-2010 12:50

Re: Caller Display "No Longer Available" after port

Still not on in Derby :(

savvychels

16-02-2010 07:13

Re: Caller Display "No Longer Available" after port

Thanks to this thread I've just been on the phone with a lovely Scottish lady who was really helpful :)

I'm in Poole, area reference 20, I didn't get my switch number, but she looked up on the computer (I could hear her typing away) and said it wasn't in my area yet, but noted that it should be available in the next few weeks. She was aware of and up to date with the fact they were rolling it out.

So fingers crossed in the next couple of months I'll finally have it after waiting nearly 10 years LOL!

Guy T

16-02-2010 09:47

Re: Caller Display "No Longer Available" after port

When I called yesterday I was informed there was no timescale information available for any switches - although the CSR was aware of ongoing upgrades.
Seems a bit strange that they are not working to a schedule! - perhaps they do a lucky draw every Friday for the switch to be upgraded the following week ;)

BenMcr

16-02-2010 09:48

Re: Caller Display "No Longer Available" after port

They are working to a schedule - however Customer Services don't know it .

They get told which areas are or aren't enabled because the schedule may get changed.

nigelmclelland

16-02-2010 21:34

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by BenMcr (Post 34964734)

They are working to a schedule - however Customer Services don't know it .

They get told which areas are or aren't enabled because the schedule may get changed.

What type of a schedule may I ask ?:o:

BenMcr

16-02-2010 21:45

Re: Caller Display "No Longer Available" after port

What do you mean?

nigelmclelland

16-02-2010 21:48

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by BenMcr (Post 34965060)

What do you mean?

Well,:erm::erm: what areas can expect to be upgraded next ? We understand this might be liable to change, but can you give us any more info ?

BenMcr

16-02-2010 21:52

Re: Caller Display "No Longer Available" after port

Nope

nigelmclelland

17-02-2010 07:45

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by BenMcr (Post 34965068)

Nope

So as I see this you know a bit more than you are letting on? were are you getting your info from Ben ?:D

Digital Fanatic

19-02-2010 11:45

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by nigelmclelland (Post 34965155)

So as I see this you know a bit more than you are letting on? were are you getting your info from Ben ?:D

errr.... work? :erm: :D ;) :)

nigelmclelland

01-03-2010 12:34

Re: Caller Display "No Longer Available" after port

Anyone else had any joy getting caller display for the 1st time ?

Guy T

09-03-2010 15:16

Re: Caller Display "No Longer Available" after port

Not yet in Derby !

nigelmclelland

22-03-2010 07:43

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by Guy T (Post 34977184)

Not yet in Derby !

Any sign of life in Derby yet ?;)

AndyCalling

01-04-2010 14:32

Re: Caller Display "No Longer Available" after port

Just checked again in Southampton (Area 20) and it's still not available on my switch yet.

lemarsh

06-04-2010 14:50

Re: Caller Display "No Longer Available" after port

not sure what area/switch I am on, but ex c&w in Addlestone (Surrey) - and comes under hersham for tv, though expect phones are different.

just rung up VM, and not available here, and like others, no idea when (although dont believe the 'to far away from exchange' comment - queried, and have escalated as not a proper reason - prefer the truth as opposed to the 1st thing that sounds plausible to some - however, happy to be proved wrong).

Digital Fanatic

07-04-2010 16:38

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by lemarsh (Post 34995659)

Your switch hasn't been upgraded yet, should be done before the end of this year.

nigelmclelland

22-04-2010 10:12

Re: Caller Display "No Longer Available" after port

Anyone else got caller display yet ?

mersey70

22-04-2010 13:11

Re: Caller Display "No Longer Available" after port

Quote:

Originally Posted by nigelmclelland (Post 35005851)

Anyone else got caller display yet ?

I checked again on Monday but still no luck in CH41.

nigelmclelland

02-07-2010 21:55

Re: Caller Display "No Longer Available" after port

The Virginmedia telephone network on the Wirral only uses one Telco switch "WL1" for the whole area, which is now caller display enabled. So good news if you live on the Wirral (like myself) you CAN now have caller display on your landline - (No more excuses Virginmedia!) priced at Â£2.00 pcm.

pip_k

05-07-2010 22:16

Re: Caller Display "No Longer Available" after port

CLI is now available in Norwich, switch NW1......and it works

All times are GMT. The time now is 10:08.

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