Re: Left virgin
 

I personally look for the best deal and then go for that I don't haggle the prices for a provider I pay the price that is set i.e Vodafone I asked them the price for the package I wanted they told me and I paid it I didn't haggle with them because thats the price, if I wanted something cheaper I would look round but too me that was a good deal and maybe a new customers get a better deal I don't mind as when I took my contract that was the price so I pay for it as I use the service.

I clearly stated having a refund for loss of service is fine I just hate people who bitch and moan ust to get a better deal because there mate has and the service is working perfect for this.

Re: Left virgin
 

No-one have anything to say or are people just paranoid of being moderated? :p:

I'll restart the thread in that case as we were talking costs. There's nothing specific about Virgin Media or British people it's about consumers not being 'educated' to the benefits of their phatband and the larger operators going for the lowest common denominator of keeping service as cheap as possible rather than having quality as any kind of realistic concern.

While Virgin have released 50Mbit they have done it massively on the cheap. BT's investment is small and inoffensive.

It's not helped by a totally ignorant mass-media. I have already written to the Beeb about the following article as it's inaccurate and done in the style of a Sun correspondent or Hello magazine talking about a celebrity.

http://news.bbc.co.uk/1/hi/england/s...re/8014323.stm

EDIT: The main comedy apart from that the BBC don't know their bytes from bits is the video at the bottom. Bear in mind that this network is Fibre To The Cabinet and 25Mbit.

The text of my message to the BBC follows:

Re: Left virgin
 

at the end of the contract period if you found a better deal with O2 but wanted to stay with Voda would you stay with Voda and pay more than you need or try to negotiate a better deal? If a company offers someone a good deal and they tell your friends about it and they have the same service and pay more its natural to feel like you are ripped off. No owes Virgin any loyalty they are a company wanting to make money in a capitalist system. I will work my hardest to get the best deal I can and I feel no remorse for it

Re: Left virgin
 

Hence why i said if I am unhappy with my deal I will look around but I don't haggle price if its the going rate

So your saying Zingle I get a deal say in April when I signed up for example but the next month you sign up to a different deal I wouldn't call up and complain until I get the deal because I took the offers at the time you got a different deal, companies cant survive if customer keep calling to have the latest deal because there mates have them, I either look for a deal and stick to it or I pay what I am happy to pay.

Re: Left virgin
 

They can simply say no. If VM continue to be flexible people are going to try for offers its a no brainer. Do you shop around? If I am going to make a major purchase I look online for the best prices then I goto retailers and see if they will cut me a deal for cash. A friend of mine works for a builders merchants . They have in place a price match system where they have other companies prices they also have a discount structure of about 5 levels number 5 being the lowest possible price to make a profit some people get offer 1 some take it to number 5 the company still makes a profit..

No one has actually answered my question on how much its costs for someone to be connected. IE Phone BB and TV how much does this cost per customer? If VM offer loyalty discounts less than this figure then more fool them however I seriously doubt any business will sell a product for a loss unless its a loss leader if they do then more fool them. Dude just cuz you work for VM does not mean you have to champion them they have reaped what they sow by greed and mismanagement for years you owe them nothing as I do not

Re: Left virgin
 

To be honest Zingle I am not trying to defend Virgin Media, I am not a jobs worth I am just saying in general people who complain for no reason just to get credits just annoy me, as a customer you have choice to walk not just complain and complain a company is more likely to act if the customer votes with there feet.

Re: Left virgin
 

And me, I have another name for them but i dont want to be told off for calling them one. :)

Re: Left virgin
 

But someone calling after a deal because someone else they know have the same for less does have a good enough reason afaik :)

Am I right in assuming none of you VM staff pay full price for their services ;)

Re: Left virgin
 

I have to pay full price for my Anonymous caller reject so not really :D:D:D.

Re: Left virgin
 

Do any of you actually know how much it costs to keep a customer connected? what are the running costs? this is the third time ive asked without an answer how can any of us know if VM offers deals at a loss?

I wont ask again dont worry ill just assume no one knows lol lol ;)

Re: Left virgin
 

Is that arranged by phoning up and lying about our service to get a lower price, Because if that's not the case whats you problem with staff discount. I get a discount as part of my employment by Virgin Media not because i decided to phone up and use deception to get a lower price ????

Re: Left virgin
 

You would need management to answer that and I doubt anyone who knows would post such details on an open forum.

Re: Left virgin
 

I do not have a problem at all with staff discounts. I do not have a problem at all about people trying to get discounts. :)

No offense dude but I do not know where you stand. Often you are posting how crap VM are and then other times you defend them "our service" for example. This forum is littered with people unhappy with VM obviously this is because its a tech support forum and we hear the worst cases.

We have had members here paying for services above the bundle prices because they do not know about bundles we have members who lie and threaten to leave to get a discount and then those who actually want to leave but are offered a good incentive that makes it worth their while staying. I fall into the last category. I called VM wanting to cut off my TV and phone and just leave me with BB. I was offered a cracking deal and I accepted it. I hardly ever use the V+ or V box and the same for my landline so I do not need them so the incentive worked for VM.

We all do it we all try to get the best deal we can if anyone does not then they must be mad or rich like good old Branson ;)

---------- Post added at 13:52 ---------- Previous post was at 13:49 ----------

In which case no one here can accuse VM of offering deals at a loss

---------- Post added at 13:52 ---------- Previous post was at 13:52 ----------

http://www.javno.com/en-economy/virg...tations_169977

333 million operating profits . I know this is last year figures but I wouldnt mine 1% of that ;)

Re: Left virgin
 

Zing i don't have a problem with people getting a discount for there service when there service is bad and can be proved. Which part of my post is not clear enough when i say "people lying about there service to get a discount"

If my service is bad i will ruddy well say so just like any other user of the service however i will not phone up and LIE to get a discount There is that clear enough. :)

Re: Left virgin
 

perfectly clear dude now if I knew you were clean living and honest in all walks of life I would respect that ;)

Re: Left virgin
 

I didnt Lie to get a discount originally, I had a crappy 6 weeks of service and they knew it.

And then future times the service was poor, that I left once and was asked to come back with a promise things would get better and got a 2nd deal. I gave them a chance then.

And last deal was from me leaving again, and being called.

So not everyone lies to get better deals. To put simple, VM's service to customers is terrible.

Re: Left virgin
 

People would then complain they rang retentions threatening to leave and they couldnt or wouldnt be given a discount just for that ;)

Re: Left virgin
 

:clap: so dam true I can see the threads now lol

Re: Left virgin
 

They already do, you seen Money Saving Expert recently?

http://forums.moneysavingexpert.com/...html?t=1021885

Sign if any needed that VM retentions continue to need to grow some genitals and seem to struggle with the word 'no' still. A few fibs appear to come into the retention strategy as well.

Re: Left virgin
 

Its already happened. Someone on this forum complained that Virgin said ok goodbye when they said they would leave instead of being offered a deal. :rolleyes: