Re: Slow Speeds in SA1 area of Swansea
 

Not a problem Chris

Re: Slow Speeds in SA1 area of Swansea
 

Well just had a call from someone called Mark at Virgin Media to say my problem has been fixed. Wheather or not its true i dont know i will wait to speak to the engineer this afternoon and see what is happening.

Re: Slow Speeds in SA1 area of Swansea
 

Your issues were still unrelated.

Re: Slow Speeds in SA1 area of Swansea
 

i just hope the net holds out now lol

Re: Slow Speeds in SA1 area of Swansea
 

If you had a call saying your issue was fixed then surely they cancelled any engineer visit at the same time if he was coming about the same problem.

Re: Slow Speeds in SA1 area of Swansea
 

No Moldova.

Chris has his own special techs and contacts the CEO & ISPA because everyone else in virgin is lying to him except those mentioned herein.

Re: Slow Speeds in SA1 area of Swansea
 

the engineer wasnt coming out, he was gonna ring me. The Engineer is a guy ive been chatting to on here and he came to my flat also funny enough as part of his work and he was the one that found the SNR Problems and was looking into it.

Re: Slow Speeds in SA1 area of Swansea
 

AH special ones:D

---------- Post added at 21:36 ---------- Previous post was at 21:35 ----------

Re: Slow Speeds in SA1 area of Swansea
 

Can you please be a bit more consistent.

In post 88, you pasted a response from the newsgroups tellling you low snr had been found and was being raised to networks.

Then you said the CEO's office found the SNR issue.

Now the friendly neighbourhood tech has found it.

I find it very frustrating when the story you're telling us changes day by day.

Re: Slow Speeds in SA1 area of Swansea
 

The CEO and Newsgroups found the SNR was dipping on the same day.

The problem couldnt be found even though they knew there was a problem, even the tech on here contacted me to say he had been through the info on my connection and couldnt find it until he had 2 reports. Then he actually witnessed it happen itself on tuesday and rang me to say he had seen the report of it himself.

Im not changing any story its just the way that u want to interpret it.

at the end of the day i know what im sayin to be true and ive nothing to hide and i couldnt really care what anyone else on here thinks at all. Im just helpful for the tech tracking down the problem and getting it sorted as quickly as he can.

Re: Slow Speeds in SA1 area of Swansea
 

Chris, 2nd line told you on the 12th there was an snr issue.

Re: Slow Speeds in SA1 area of Swansea
 

yes and then told me again the same day as what the CEO office did to clairfy.

they told me there was an SNR problem but no fix date yet on the same day the CEO told me they also came back to me with a fix date and reference number.

Re: Slow Speeds in SA1 area of Swansea
 

For the CEO to find it they would have contacted 2ndline, the same department that mans the newsgroups Chris. Also the same department that a first line agent would have contacted to report it to if you'd have called in.

I'm going to post the newsgroup posts here Chris, for clarity as there seems to be much confusion as to what was the issue of slow speeds and the others you have mentioned.

Re: Slow Speeds in SA1 area of Swansea
 

i wouldnt, theres already been a complaint to the VM CEO about u to the mods

---------- Post added at 22:46 ---------- Previous post was at 22:43 ----------

At the end of the day what have i done wrong? Posted what VM have told me on different dates and because it didnt happen to agree with what u said u have turned this forum which is supposed to be for helping people into a farce and then try and cross examine someone who has only come on to ask for help and support in the first place and its really sad.

As i said i know i aint done any wrong and i also know that these posts are being watched by VM CEO and the mods as i have been told by the CEO Office and i really dont have anything at all to hide.

Re: Slow Speeds in SA1 area of Swansea
 

Re: Slow Speeds in SA1 area of Swansea
 

Arh the victim again.
I'm not having a go Chris, you made your case quite clear that you were being lied to at the start of this thread and despite being told otherwise by more than just me you claimed your evidence to be beyond dispute. You are the one waking this thread with updates not me or the others that have questioned your reasoned/logical trouble shooting.
As said before, you took 2 or more problems to be that of the same issue, though you seem unwilling to take that onboard.
I don't see how I have turned a 'help' site into a farce by asking questions, pointing out which department does what, how the ISPA will proceed, who the CEO will contact for advice. Advice was given to you Chris though you prefered to cause a <expleative> storm with the ISPA and CEO, again advice was given to work with the guys in the groups.

I find this laughable "someone who has only come on to ask for help and support in the first place and its really sad"
You slate VM and its support at any chance given, you advise other forum members to move to another provider yet you don't take your own advice.

What are the CEO going to do to me? This is a public forum, who said I work for VM.

Can you make this more clear, are you saying the CF staff and the CEO of VM are working together on your behalf to somehow have me stopped?

Should I have my lawyer ready Cable Forum and CEO for VirginMedia?

Re: Slow Speeds in SA1 area of Swansea
 

I give up. Thread closed.