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-   -   New STM could be coming your way (https://www.cableforum.uk/board/showthread.php?t=33645613)

watzizname 20-02-2009 04:46

Re: New STM could be coming your way
 
Quote:

Originally Posted by cook1984 (Post 34737121)
T&C's have nothing to do with it. They do not provide the service they advertise. Their advertising is misleading.

I have another complaint ready to fire off to the ASA the moment they bring in STM on 50 meg if they don't also take the claim about being able to download HD movies in under and hour at the same time.

Also, they don't even bother to email you when the T&Cs or STM changes. Ideally they should, according to the voluntary code, email you every time you are STM'ed (i.e. every day, sometimes twice). Conservatively that last one would generate hundreds of thousands of emails a day.

Almost gives the impression Virgin:angel:Media dont want that information in the public domain, can't imagine why..
Of course it's possible they were just aware, that someone might try to colate such information, and who knows, maybe prove a figure other than 5%

Can't think of any other reasons why customers would be denied access to such useful information.


As for the weekends additional limits on the amount i can upload..
It boggles the mind that they're again restricting my upstream, it was already a joke, now it's seriously becoming an embarrassment.

*sloman* 20-02-2009 08:28

Re: New STM could be coming your way
 
Reading on the VM news groups this is not a trail now and will be rolled out throughout the network.

Check VM's .feedback group!

Kymmy 20-02-2009 08:37

Re: New STM could be coming your way
 
Quote:

Originally Posted by rickmiles (Post 34733267)
Can anyone else confirm that the cap GETS removed at 11pm or does it continue until the 5/7/9Hours or whatever has elapsed....

Only on the new STM trial (Preston and a few other small areas) does the cap get removed at 11pm...for all other areas who are on the current STM rules the cap will continue for 5 hours from the activation time (so if you activate STM just before 9pm it'll continue until just before 2am)

broadbandking 20-02-2009 09:16

Re: New STM could be coming your way
 
Quote:

Originally Posted by *sloman* (Post 34737191)
Reading on the VM news groups this is not a trail now and will be rolled out throughout the network.

Check VM's .feedback group!

Can you post a quote from the newsgroup

*sloman* 20-02-2009 09:22

Re: New STM could be coming your way
 
Quote:

Originally Posted by broadbandking (Post 34737209)
Can you post a quote from the newsgroup

I will when i am at home dude, i am at work.

The Title has "STM" in it and Broadbandings & VM tech support has posted in it.

If not i will post about 5pm when i get home.

Its VM tech support who say it too!!!

nutellajunkie 20-02-2009 09:26

Re: New STM could be coming your way
 
I knew some virgins lie, but they take the biscuit!

I would hate it if they opened a pharmacy, need I say more?

Agent47 20-02-2009 15:40

Re: New STM could be coming your way
 
"Over the coming months, we'll be conducting a trial on the way we manage our network in certain parts of the country. During these months, we'll be making a few changes to our Traffic Management policy, to help us figure out how to improve the quality of service we provide to our customers."

b0llox.

I hope VM are the next victims of the credit crunch.

The PIT 20-02-2009 16:05

Re: New STM could be coming your way
 
I'm safe as I'm already stm all day anyway due to an overloading UBR which isn't been fixed any day soon.

*sloman* 20-02-2009 19:18

Re: New STM could be coming your way
 
Quote:

Originally Posted by broadbandking (Post 34737209)
Can you post a quote from the newsgroup

Ok here it is the post is called 'STM and more VM lies?' in virginmedia.feedback
Hi Tosh,

It is being rolled out throughout the network (currently in Preston, Wigan
and Blackpool). Other areas to follow shortly.

Keep checking the following page for further areas:-

http://allyours.virginmedia.com/html...fficTrial.html
--
Kind Regards

Lee Grant
Virgin Media Technical Support
http://status2.virginmedia.com/
Please bottom-post when responding to aid viewing for all readers, thank
you.


------------------and-----------------------

> The fact that you said it's being rolled out throughout the
> network....hardly a trial then is it?
>
> Every other trial has been localised, are you now saying it is national?
> Also, if it is a 'national' trial:
>
> a. why hasn't it been trialled nationally from day 1?
>
> b. how do we know when it is no longer is a trial (used to be no longer a
> trial when it was 'rolled out throughout the network')?
>
> Cheers
>
> Kol
>
> ...

Hi Kol,

A trial can be any size, the fact the trial is expanding to other areas of
the network does not make it any less of a trial.

> a. why hasn't it been trialled nationally from day 1?

We wanted to initially assess the impact on a small scale.

> b. how do we know when it is no longer is a trial (used to be no longer a
> trial when it was 'rolled out throughout the network')?

As mentioned previously please check the follow page for updates on the
trial:-

http://allyours.virginmedia.com/html...fficTrial.html

--

Kind Regards

Lee Grant
Virgin Media Technical Support
http://status2.virginmedia.com/
Please bottom-post when responding to aid viewing for all readers, thank
you.

Milambar 20-02-2009 19:56

Re: New STM could be coming your way
 
Acton has just been added to that page as a trial area.

TBH, the way they keep adding areas smells more like a sequential rollout rather than a trial. I think they are trying to roll it out, under the guise of "trial".

graf_von_anonym 20-02-2009 22:09

Re: New STM could be coming your way
 
Quote:

Originally Posted by Agent47 (Post 34737398)
I hope VM are the next victims of the credit crunch.

Yes, I do too. I think the very best thing is that millions of people lose their internet connection and thousands of people lose their jobs. I am absolutely certain that Virgin Media failing as a business is the best thing that could happen. I especially think that as the Internet is so trivial an element of modernising the British economy that the Government would be overjoyed to have millions of people disconnected, and as such would not provide guarantees or taxpayer money to keep the business afloat. I'm even more certain that changing the management or partly nationalising the company would solve all the logistic and capacity issues instantaneously. I mean, that kind of intervention had such positive effects with simple things like the railways and the banks that I cannot imagine there being any difficulties whatsoever with such a project. I'm also sure that the fact that Virgin Media are listed on an American stock exchange though they trade in the UK makes two countries eager for it to fail as a business.

I mean, that would be the very best thing, wouldn't it? Better even than Christmas.

cook1984 20-02-2009 22:34

Re: New STM could be coming your way
 
The stupid thing is that VM are "upgrading" people with faster connections, but at the same time downgrading them with more and more STM.

Clearly, they just want the headline numbers without actually having to provide the service.

brundles 21-02-2009 07:27

Re: New STM could be coming your way
 
Quote:

Originally Posted by cook1984 (Post 34737610)
The stupid thing is that VM are "upgrading" people with faster connections, but at the same time downgrading them with more and more STM.

Clearly, they just want the headline numbers without actually having to provide the service.

What they want is pay-per-usage rather than unlimited. They know there is a big chunk of people on 10meg happy with the speed but running it heavily and are trying to "encourage" them to upgrade to 20meg.

IMO, those limits have never been about capacity limitations but more about trying to sell unnecessary upgrades.

yorkshireborn 21-02-2009 07:57

Re: New STM could be coming your way
 
if 50% of customers downgraded to the speed they get capped they would soon scrap STM
at the end of the day all virgin are trying to do is get back maximum profit for the least outlay.

*sloman* 21-02-2009 09:33

Re: New STM could be coming your way
 
Quote:

Originally Posted by yorkshireborn (Post 34737669)
if 50% of customers downgraded to the speed they get capped they would soon scrap STM
at the end of the day all virgin are trying to do is get back maximum profit for the least outlay.

Or ring up and kick of like i did, now have 20mb for £20 per month

cook1984 21-02-2009 18:29

Re: New STM could be coming your way
 
They are fighting against the incoming tide. As services like iPlayer get more popular, the average user is using more and more bandwidth, and most of it at peek times.

brundles 22-02-2009 12:41

Re: New STM could be coming your way
 
Quote:

Originally Posted by cook1984 (Post 34737999)
They are fighting against the incoming tide. As services like iPlayer get more popular, the average user is using more and more bandwidth, and most of it at peek times.

Hence my earlier post. They know people don't need anything faster than they have now but just that people are using it more at the same time and actually using the capacity they're paying for rather than what VM want them to use.

Jonathan90 22-02-2009 13:23

Re: New STM could be coming your way
 
Secretley what they have done is already configured it and flipping switches in different towns and city's lol thats whats really going on.

jailhouse 22-02-2009 19:30

Re: New STM could be coming your way
 
I have just posted in another section and then come across this.

Here is what i have experienced over the past few weeks.

I work 10pm until around 6/8 am, and i do not use my PC until around 4pm,and then for no other use than surfing the net, updating the software, browsing youtube and talking to mates around the world via web cam, but for a while now i can hardly get above 4Mb.

Having called VM i have been told the following:

I have a virus - I use Kaspersky AV Suite and it has picked nothing up, and to back it up i have done online scans using ousecall from McAfee.

I have malware - Spybot S&D has found nothing, Ad Aware neither, and i use CCleaner to clean my machine.

I am downloading lots of items from the internet - Other than the updates for the software on my PCs' I don't.

I think VM are carrying out mass STM measures from a certain time, no matter how much of your usage you have used.

jh

graf_von_anonym 22-02-2009 20:49

Re: New STM could be coming your way
 
Quote:

Originally Posted by jailhouse (Post 34738462)
I think VM are carrying out mass STM measures from a certain time, no matter how much of your usage you have used.

I think what's more likely is that your UBR is oversubscribed, and that at peak times the 4Mb figure is all that's available. So it's not that you are being traffic managed, but that your connection is slow. The same effect, but very different causes.

Though in fairness you could be saturating your upload or running two firewalls or downloading from sites with limited bandwidth or sitting behind a misconfigured router or a few other things. Regarding your virus concern, I remind you that absence of evidence is not evidence of absence, but you can check your netstat logs and see how many connections are being opened.

That said, it could be the Packet/Application/Routing-Analysis Network Operation Inhibiting Apparatus.

JamieA119 01-04-2009 12:13

Re: New STM could be coming your way
 
Have these new trials started yet?


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