| Arthurgray50@blu |
29-05-2008 19:33 |
Re: Virgin to be sold?
I might upset a few people here, but l am going to say it, I have Sky and VM, and recently, l went in for a second V+BOX, as it was cheaper and better than Sky, but people keep talking about the big difference between both companies, customer care is essential part of a service provider. When l had Sky installed, l had NOT one problem, and it was all dealt with within minutes. With VM, we have had problems, lots of them, but we stayed, l recently placed a thread on this forum about a new box, The engineer, who l felt really sorry for, turned up without, the box, he then arranged for a box to be collected, about two hours later, he arrived, very apologetic, then the hassle he had with his office's, no one, would help him get it activated, after five attempts, he got someone to get a signal through to the box, he was still apolosing to me for the trouble, now this is supposed to be good customer service, do l think VM should be sold - yes, companies have to care about the customers, you get good service, then you will get more customers, there is an article on DS, about Sky, getting more HD channels, and introducing a new epg for it, with VM we have ONE, and that is all we are going to get, Telewest was much better, than VM, so something has to be done, for the customers sake.:)
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