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-   -   Virgin Mobile min/texts 300/300 no rollover from 28 april 08 (https://www.cableforum.uk/board/showthread.php?t=33630602)

dilli-theclaw 01-04-2008 11:51
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
I was thinking about this again this morning, still no text (Or letter) here.

snazzy 01-04-2008 16:36
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Quote:
Originally Posted by bikeman (Post 34518569)
By rolling over you get a 2nd month to use the 300mins that you've already paid for rather than losing them and handing VM £10 for nothing.

Also It allows a balance of up to 600mins to be built up which is reassuring when your usage peaks.

Surely you can see that?

---------- Post added at 09:39 ---------- Previous post was at 09:32 ----------



"end of.." so why are you still going on?

You have successfully turned this thread into a slagging match about the method of delivery rather than the intended purpose to rally suppport to overturn VMs decision.

This is counter productive and as a forum moderator you should know better.

Perhaps you can start a new thread for your concern and enjoy yourself there?

Leave this thread for it's intended purpose.

---------- Post added at 10:01 ---------- Previous post was at 09:39 ----------

Just got off the phone for the second time to VM cust services. Tried for a reduction in monthly rate to £8 or a £25 one off payment. No deal.

VM's take it or leave it attitude has left me feeling that I want to cancel my broadband, landline and tv as well.

I am going to try VM retentions dept and insist that I am prepared to take my other services with me. I'll let you know how I get on.

That's like I said. "The whole thread has been changed from what was originally intended."

I also agree about the use of the roll over minutes as you describe.

d.chatten 02-04-2008 03:28
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
I rang VM yesterday and asked the reason why we are loosing our rollover minutes, it turns out that the big wigs at VM realised that most people on the 300+300 were not using the full 300+300 min's/txt's so they decided to withdraw the rollover of min's/txt's.

Now, with the rollover minutes and texts that have been withdrawn from the 300+300 package they decided to creat a new package, this new package is called the Liberty sim, on the liberty sim packages there is a 300+300 min's/txt's offer for £15, so, it seems VM are selling our withdrawn rollover min's/txt's repackaged as the liberty 300+300 sim offer, this means VM are getting paid a twice for the min's/txt's at our expence.

I hope this makes sense.

logo 02-04-2008 10:34
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Quote:
Originally Posted by d.chatten (Post 34519274)
I rang VM yesterday and asked the reason why we are loosing our rollover minutes, it turns out that the big wigs at VM realised that most people on the 300+300 were not using the full 300+300 min's/txt's so they decided to withdraw the rollover of min's/txt's.

Now, with the rollover minutes and texts that have been withdrawn from the 300+300 package they decided to creat a new package, this new package is called the Liberty sim, on the liberty sim packages there is a 300+300 min's/txt's offer for £15, so, it seems VM are selling our withdrawn rollover min's/txt's repackaged as the liberty 300+300 sim offer, this means VM are getting paid a twice for the min's/txt's at our expence.

I hope this makes sense.
Not quite true, its just that Virgin has had a refresh of its SIM only offerings, in the past it was £20 for 300mins and 300texts, its just a refresh on this particular offering, SIM only.

http://www.virginmobile.com/vm/paymonthlySimOnly.do

From the start of May there will also be 5 new offers for Media customers, again these will be market leading, so keep a look out.

etccarmageddon 02-04-2008 17:18
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
I really think they should have at least held back on announcing the end of the roll over until the start of May so people could compare with the new deals and switch if appropriate.

Tod 04-04-2008 12:55
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
I like the way the new tariff they have used as a sweetener for the loss does not come in until June!

Mick 12-04-2008 17:13
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
It's interesting to note that they have brought forward the lower but still uncompetitive and still very expensive WAP access tariffs to 28th April 2008, instead of the earlier announced date in June 2008, - The cheaper but still ridiculous expensive WAP access kicks in on the same day of the removal of the rollover minutes.

dilli-theclaw 12-04-2008 17:14
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
HHHmmm and yet I still have had no text or letter about this.

TheDaddy 12-04-2008 22:30
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Quote:
Originally Posted by Jefferson T (Post 34526806)
HHHmmm and yet I still have had no text or letter about this.
Me neither and mine rolled over the other day :cool:

arcamalpha2004 13-04-2008 12:54
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Quote:
Originally Posted by lostandconfused (Post 34518522)
Maybe the way they informed people is outrageous to you. But Cant you see that comparing a change in contract (which you can cancel if you chose) to cancer is excessive?

And to advise people by text that they are losing part of their deal is acceptable?
The way they rope people in then decide to take away benefits, while charging the same money is wrong,nothing short of cowboy tactics.

lostandconfused 13-04-2008 15:27
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Quote:
Originally Posted by arcamalpha2004 (Post 34527280)
And to advise people by text that they are losing part of their deal is acceptable?
The way they rope people in then decide to take away benefits, while charging the same money is wrong,nothing short of cowboy tactics.
In my opinion a media company informing by text and following it up with a letter is acceptable. But that wasnt the point that i was making.

I was pointing out that there is a vast different between cancer and a mobile phone bill.

I wouldnt say they have roped people in, as there is no minimum contract so the customer can leave at any point if they no longer find the package competetive or can get it cheaper elsewhere.

Mick 13-04-2008 16:02
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
This could go on forever - You might find texts acceptable, where they inform customers of a significant change to T+C or package details, lostandconfused - but I don't. I expect texts from family and friends, not a commercial company I pay my money to provide me a high standard of service, which until all this happened, was a company I was happy to pay my money to.

They told me they would be sending out a letter several weeks ago now - I still haven't got that letter, not that it will make any difference now.

Pushkar 13-04-2008 18:07
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
I guess it's a lucky thing that i've just split up with my girlfriend then! :)

arcamalpha2004 14-04-2008 05:40
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Quote:
Originally Posted by lostandconfused (Post 34527402)
In my opinion a media company informing by text and following it up with a letter is acceptable. But that wasnt the point that i was making.

I was pointing out that there is a vast different between cancer and a mobile phone bill.

I wouldnt say they have roped people in, as there is no minimum contract so the customer can leave at any point if they no longer find the package competetive or can get it cheaper elsewhere.


In a lot of opinions it is not ok to text a major change to a customers terms and conditions, with regard the cancer issue I was saying its a good thing our hospitals do not take a leaf from the vm way of doing things if you have an issue with that then thats upto you.

Ofcourse they have roped people in, the point is are vm going to reduce the monthly fee in light of the change they have made?
Ofcourse they wont.

Sirius 14-04-2008 07:44
Re: Virgin Mobile min/texts 300/300 no rollover from 28 April 08
 
Quote:
Originally Posted by lostandconfused (Post 34527402)
In my opinion a media company informing by text and following it up with a letter is acceptable. But that wasnt the point that i was making.
At this point in time i have NOT received a letter, Or are Virgin exempt from the normal procedures that all other company's seem to able to commit too. But hey they think they are going to get away with spying on there customers web browsing as well.

Drew02 28-04-2008 15:21
Re: cable 300/300 no rollover from 28 april 08
 
Somewhat surprised when my bundle came through today. Text message received from Virgin a few weeks ago said that from 28/4/08 remaining minutes and texts would not rollover. My bundle automatically renewed this morning. My remaining texts and minutes rolled over. Currently have 380 texts and 595 minutes. Maybe it starts tomorrow

nicko 30-04-2008 19:38
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Mine rolled over yesterday 29th April,but it didnt renew but i have retained existing minutes and texts currently 543 minutes 598 texts.

WHISTLED 30-04-2008 20:17
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
On a brighter note as VM employees we get an amazing deal through staff deal!

Everything half price actually..!

bikeman 02-05-2008 12:41
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Regardless of the spin VM are putting on it, it seems obviously to me that they stand to make more money by not rolling over unused minutes; main reason being there is no buffer before you get charged at standard rates.

As cheapskates like me will always try to use every last minute of that 300 so as not to lose them, there is a real danger of having to pay for a few mins over at the std rate - and VM knows this means more cash for them (why else would all teh mobile ops be against rollovers?).

Anyway, my rollover is date is tomorrow and rather than handback my unused 240 minutes I have left my phone with an open call to my wife's Orange mobile.

And I'll be making sure I never go over the 300mins - £10 pm is all VM are ever going to get from me.

ps I got the text (4 april) and an email (12 april) but I never got that letter, and nothing was mentioned on my bill (8 april)!

---------- Post added at 11:41 ---------- Previous post was at 11:20 ----------

Quote:
Originally Posted by nicko (Post 34541872)
Mine rolled over yesterday 29th April,but it didnt renew but i have retained existing minutes and texts currently 543 minutes 598 texts.
Ha ha ha - have VM fkd up? are rollovers still happening past the 28th?

coyle04 02-05-2008 16:04
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Im on the Pay as you go version of the Media tariff so I only top up £10 a month and when my minutes and texts are finished, they're finished!
Good way to save some cash!

bo-peep 02-05-2008 20:47
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
i got my allowance this morning and there was no rollover

bikeman 03-05-2008 17:52
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Wasted all but 6 of my unused 240 minutes this month - ha ha virgin.

Rollover date arrived today and guess what......

Minutes reset to 300 BUT....

Texts rolled over!!!!!!!!!!!!!! Still got 598 texts remaining

Shame I don't text.

BBDL 04-05-2008 00:09
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Got my renewall today, both minutes and texts were rolled over.
Typical virgin media ............... tell you one thing and do another.:D

bikeman 04-05-2008 10:40
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Looks like it's the luck of the draw:
Some get no rollover
I got rollover of texts only
and lucky BBDL gets both texts and mins rolled over

TheDaddy 05-05-2008 20:17
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
Quote:
Originally Posted by bikeman (Post 34543826)
Wasted all but 6 of my unused 240 minutes this month - ha ha virgin.

Rollover date arrived today and guess what......

Minutes reset to 300 BUT....

Texts rolled over!!!!!!!!!!!!!! Still got 598 texts remaining

Shame I don't text.
Same thing happened to, 506 texts remaining, lost 21 minutes or so though

awesometeeth 23-05-2008 15:04
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
just got this email! the teats

Quote:
We’re dropping you a line to let you know that soon it’ll be 60% cheaper to surf the net on your Virgin Mobile phone. You might remember that we wrote to you recently to let you know about this, and a few other changes, too. The new rate comes into effect from 23rd June, instead of 28th April, as we mentioned in our original message.

We noticed that you’ve been surfing the net on your phone since 28th April, using what you might have thought was the new rate, so we’d like to refund the difference for you shortly. Once we have, we’ll send you a text message to let you know.

Drew02 28-05-2008 20:22
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
I posted last month when my bundle was renewed. Both my remaining texts and minutes rolled over.

My bundle was renewed this morning my texts didn't rollover but my minutes did.

So who knows what is happening!

djmagnifique 28-05-2008 21:06
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
i was renewed yesterday, texts rolled over but minutes didnt.

bikeman 07-06-2008 17:55
Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 
renewed for 2nd time this week - minutes reset but texts stayed the same ie gradually going down, not rolling over, now 589 remaining


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