Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Exactly what i have done.... my 20 mbit never achieved the speed and if you stop Filesharing and news grouping you absolutely do not need 20mbit.

If the government manage to get their way on illegal filesharing what is the point of highspeed internet for the average joe?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Your perfectly entitled to keep the brick, but you are very unlikely to get the speeds that you are paying for, and would still be charged full price.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I really just don't get it. We're about to get a free upgrade from 4mb to 10mb and we're not happy? I suppose we could always tell VM that we don't want the free extra speed thank you very much :confused:.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

do all customers that are with VM get the same Router Regadless of which speed M L or XL they are on/?? because maybe the 2meg users or 4 might want to upgrade, saves them having to send out routers all the time? or am i mistaken?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

For that price, id recommend a Linksys router, but that device should be fine.

One to note, prior models of revisions of that device have been known to be faulty (ive dealt with a few myself) So watch out.

A Linksys NON ADSL wireless router would be more beneficial.

---------- Post added at 21:45 ---------- Previous post was at 21:39 ----------


Its a 'modem' they send out, the modems they send out are different with regards to what the tech has in his van along with exntl or extw areas.

New customers will get the latest uptodate modems.

Existing customers who REQUIRE an upgrade can request a new modem on the upgrade site.

Customers upgrading from STB broadband to Modem broadband will get the latest model of modem.

Ive had a Motorola SB5400i modem for 5 years in ex-telewest and im now on 20meg, which is amazing and ive never had a problem. Id hate to loose it, but i know ill need to for a docsis 3.

All 50meg customers will definately require a brand new modem.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

thnx, so the modem they give for 2meg might not be ok with the higher 10/50 meg speeds that vm will have? if i use my router i used to have from ukonline for the 24meg service it should be fine if the modem they have sent does not handle the 10 meg speeds

strange though i thought they would have just one modem they gave to everyone instead of using many different types and having to send new ones all the time

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Everyone installed since it became Virgin Media in ex-ntl areas will have been given a black Virgin Media Ambit 255. All previous modems are no longer issued. There is now an Ambit 256. It looks exactly the same ;)

Ex-Tw areas are slight different and as I've already said, I'm not sure what model you get

You cannot use an ADSL router on cable broadband as they are different technologies. You have to use the modem Virgin supply you to access the internet

All the most recent modems (last 3/4 years) can do 10Mb as long as they are ethernet. All the latest ones (last 2 years) can do 20Mb. None of the current modems can do 50Mb

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I know VM are slow as hell, but been a week and no updates to the roll-out plan - you would think they would have confirmed at least one new location. Or maybe they are all TBA because they dont want to break the news that everywhere else = right at end of summer :D

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I'm not at all unhappy with the idea of a free upgrade, I am just a bit concerned about the practicalities. I have been very happy with my cable broadband for a very long time and I'd hate a badly planned and managed upgrade program to spoil it.
However, I think it's fair to say that my comments about the modem were probably a bit misplaced.

---------- Post added at 02:17 ---------- Previous post was at 02:09 ----------

I reckon either a) there is no plan or there is a plan, but VM don't want to tell us what it is because b) they are not confident in their ability to deliver against it or c) it is far in the future. Given how keen they were to let us know about the upgrade, I have dismissed d) they have forgotten to update their wesbite.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Brighton was upgraded last friday (15th feb 08) friend of mine that had 4meg now has the 10meg service shame really as he live's really close and is probably nicking my bandwidth for my superslow 20meg

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

There are often delays when rolling out an upgrade, there is only so much testing that can be done. At some point you have to just roll it out in an area and see what happens, especially since the network is made up of smaller networks set up by different companies so will react differently to each other whenever there is a change.

The reason there hasnt been an update for a while is probably because they have rolled it out in a few areas already, so will be monitoring that area until they know there are no issues affecting it, they will then move onto the next couple of areas until it has been completed

The upgrades are very carefully planned, and will follow a timescale, just because it hasnt been published doesnt mean that they are doing it on an ad-hoc basis.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

This bit of Brighton wasn't

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Fair enough:). Reassuring:

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I know I should do the wise thing and keep my head down and my mouth shut, but since I have a professional interest in large-scale implementations of large and complex systems, I can't resist responding ...

VM has stated that implementation of their 10M service will be complete "by the end of the summer". If they have a sensible and robust plan with end-summer as the end date, why are they so loathe to share any part of it ? By saying nothing, they remind us of past occasions where the end date was apparently chosen by someone very high up the tree because it sounded impressive.

It makes very good sense for VM to implement the 10M service area by area, and (within each area) to wait for a while after completion to ensure that everything settles down OK. By following such a process they confine and contain any problems which arise and they expose the network as a whole to the least amount of stress and disruption. HOWEVER ... I would still expect them to announce (at the very least) which areas have just been done and which are due next - this lets the customers know a) that progress is being made and b) that VM are managing and controlling the process. If they felt brave they could even tell us the order in which the areas were to be upgraded. I can't believe that an organisation with Branson at its' head would ever miss an opportunity for a bit of publicity and promotion, and I remind myself of the old adage that when a project goes silent, it almost always means bad news. THAT is why I am concerned at what I (don't) see and hear.

By the way, what on earth does "will follow a timescale" mean ?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

<snip>

No offence intended, but do you have a dog?
Take it for a walk ffs...

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Can't take it for a walk until it's finished typing my posts ...

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

woof:tu:

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Because if there are any delays, for whatever reason and they have announced a date. Then you get lots of people calling in and complaining in places like this, that vrigin media promised me my upgrade by whatever date. This is outrageous, im phoning retentiosn to get a 99% discount or im cancelling.
What benefit deos it serve the company to publish estimated dates before they are 100% sure? They have already got the good publicity by announcing the upgrade, by giving specific dates they are just setting themselves up for a fall.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

are the download/upload restrictions the same for 10meg as they was for 4meg

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Yes, atm it is still the same!

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

LOL! So after the initial delerium of 10meg (well hopefully) for only a few minutes, as you use up your quota, before getting STM'ed, most people will then be back on 5meg for the next 5 hours making the upgrade to be, for all intents and practical purposes, only 1meg. :rolleyes:

Unless the allowance is upgraded in line with the speed it seems it's all a waste of time and effort and will be just another castrated product from VM. :(

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

The traffic management can affect you for a maximum of 35 hours per week. That gives you a minimum of 133 hours where traffic management doesn't affect you. If it's all a waste of time, call up and tell them you're happy to stay on 4MB. I'm sure you'll be picking the phone up right after reading this post! ;)

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

For normal people working, say 8.00 till 6.00, and maybe sitting down at their computer by 7.00pm and then after a few minutes getting STM'ed till midnight, at which time they should be thinking of bed, please explain how your calculation that they have a minimum of 133 hours where traffic management doesn't affect you works. Maybe they don't/can't stay up till all hours, maybe they dont want to leave their machines running all day and night.
What is the point of 10meg when all it good for, at the time when most people need to use it, is browsing and emailing. Geez 512k is good enough for that.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

It's not that hard to understand is it? Your straw man argument still doesn't change the fact that everyone has at least 133 hours a week where their connection is unaffected by traffic management. There are plenty of people that work nights, or that work twilight shifts, or that don't work, or that are students, or that can manage how they use their connection to get the best out of it, and so on.

So is this you you're describing? A quick glance at your posting history on this board would suggest otherwise.

It'll be great for me. If I know I'm going to be downloading a file that's likely to get my line traffic shaped, I wait until 9PM to start it going. When the 10MB upgrade hits, assuming I'll get close to the maximum speed, my downloads will finish up to 2½ times faster than they do now. Assuming the traffic shaping doesn't change and the limits don't get raised, I'm still more than happy with the free speed boost, because I'm not one of the "normal people" who has to fit everything into a 7-9PM window.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Unless watching progress bars are your idea of fun, downloading stuff when you are at your pc is a pretty stupid idea, if i want to download stuff I do it when I'm not siting at my pc and then use/watch/listen to it when I am. This way even if I do get traffic managed I probably won't notice.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I dont understand how people say they dont get their full mb internet speed. When i was on virgin 2mb bradband it was allways just over around 2.05mb. On the 4mb which i am on now i get just under 3.95mb. Note my broadband goes through a wireless router my whole family can be on runs up to 5 computers.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Have a look at this thread.

http://www.cableforum.co.uk/board/12...bed-again.html

For those of us suffering with contention, on over subscribed servers such as Baguley, not getting our full internet speed is a way of life. In my case getting the 'threatened' stm speeds would actually be an improvement at times.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Talking about the upgrades is there has anyone heard from anyone in Preston??? It seems strange that no-one from Preston has been screaming "I HAVE 10Mb!!!!!!"

Perhaps the upgrades are actually VM terminator squads hunting out all the complainers about the system :erm: :shocked: :erm:

Kymmy

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Don't upgrade if you want to live (to paraphrase) ;)

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Apparently, the limit is to rise from 800MB to 1.5GB and when limited, the speed will drop to 2.5Mbps instead of 1. I don't know what the upload limit will be. These figures come from VM technical support via newsgroups.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Ooh, now that's much better. Isn't it?
:)

---------- Post added at 19:27 ---------- Previous post was at 18:55 ----------

Just rang to order my cable modem on the strength of this. I was holding off ;)
Apparently the modem will arrive followed by an engineer to fit it.
Not sure I'm going to need an engineer to be honest, but hey.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

since brighton's upgrade my 20meg connection has gone to pot, i used to get an average of 17-18meg but since the upgrade it's terrable.
Mon, 25 Feb 2008 20:33:12 UTC

Test 1: 1024K took 11957 ms = 85.6 KB/sec, approx 705 Kbps, 0.69 Mbps
Test 2: 1024K took 6882 ms = 148.8 KB/sec, approx 1226 Kbps, 1.2 Mbps
Test 3: 1024K took 7910 ms = 129.5 KB/sec, approx 1067 Kbps, 1.04 Mbps
Test 4: 2048K took 18813 ms = 108.9 KB/sec, approx 897 Kbps, 0.88 Mbps

Overall Average Speed = approx 974 Kbps, 0.95 Mbps

why oh why do they do these upgrades before the system can cope?
and can anyone confirm that the 20meg service is going onto docsis3 or whatever it is
tia

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

They've just updated the upgrade list though I can;t see any difference in the dates/completed/TBC's

Kymmy

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

4 days till February is over, so they gotta upgrade all the February ones and then change to complete and I'm sure they will add new dates in then... well I hope they do, just want bromley to be done :P.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Edinburgh changed from TBC to February.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

It's been saying Stafford and Coventry for February update since the list came out, but as yet there's been no sign of any change here ( Stafford).I wouldn't hold your breath.
Incidentally, I have seen some posts from Preston, complaining it's gone tits-up since the upgrade.And before I get a warning again for language, that's what it said in the Preston posting.
I have to say that after reading them I'm a bit aprehensive about the coming upgrade. At present I'm getting the speed I pay for and am pleased to again be getting it.The three months when I didn't were most frustrating.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Quite a few people monitoring the page here..

http://www.changedetection.com/log/v...edule_log.html

(click 'Show All' )

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I just have it set to my homepage

Kymmy

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

:D seen it earlier , well chuffed :D

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Stafford's been upgraded mate! Reboot your modem.

I've just done a speed test, and got these results so I'm happy: -

Downstream: 11,382 Kbps
Upstream: 422 Kbps

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

:confused: Brighton hasn't been upgraded yet.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Just rebooted mine after reading your post;

getting similar speeds now too in Coventry. :)

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

i agree and when i spoke to Head office back about 2 weeks ago he said that they have no intentions of scrapping the entry level 2mb, he didnt even mention it being upgraded to 4mb.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Just tried mine in Coventry and no difference, what area are you in ?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Bablake side. I checked modem config and its definately been upgraded.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Swindon's just been upgraded!

---------- Post added at 22:08 ---------- Previous post was at 21:55 ----------

https://www.cableforum.co.uk/images/...2008/03/78.png

But not quite 10Mb yet :-(

---------- Post added at 22:31 ---------- Previous post was at 22:08 ----------

https://www.cableforum.co.uk/images/...2008/03/79.png
Shut everything down and tried another speedtest. ahhhhhh! that's better - feels like I'm getting my moneys worth now :-)

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Just tried mine,no change. still 3.7Mbps.Different cable, or you're dreaming.
cpc2-staf1-0-0-******.sol2.cable.ntl.com

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Really?............... Off to check...............

---------- Post added at 23:14 ---------- Previous post was at 23:01 ----------

Rebooted...................... :(

mebbe tomorrow................:)

or the next month :D

Anyhoo........ seems a strange time of day to be upgraded...............


Swindon??? I hate you LOL
- and no offense meant Chipner

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

OK OK stop teasing............... will beboot again :)

Hmmm nothing, so time for beddie byes i think and a watch on others in my area..................... and............ mebbe a call to tech that my modem mebbe ain't up to it............. i might need the 250 or above and not the 200.... no idea....... heck - it's already tomorrow!

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

So with all this upgrading, are there any plans to upgrade the 2mb to 4mb...

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

well for those who are under the Neath\Port Talbot or Swansea are in South Wales i have been told by head office that ALL the UBRs have to be finished upgraded by the end of March and he also stated that the 4-10mb upgrade is being done at the sametime, so all we have to do is wait and see.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

[img]Download Failed (1)[/img]

[img]Download Failed (1)[/img]

Client Host Name: cpc1-staf3-0-0-*******.sol2.cable.ntl.com

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

so i see. unfortunately this is mine

0verall average speed = approx 3829Kbps, 3.74Mbps.
I'm at Parkside. And you?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Baswich mate.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I assume Most places like Nottingham will be in the summer so still some time to wait :td:

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Hi does anyone know if Nuneaton comes under the Coventry heading for the upgrade. Cheers

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

:welcome:

Hi,
if you go to the top of this page and click on "connections" you will find out what area you are under.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I just came in to say that they did not specify a year that the upgrades would end :D

Belfast = Summer 2012

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Forever the optimist ;) or are you just being hopeful???? :p:

Kymmy

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

mine says cpc2-warw6-0-0-*******.sol2.cable.ntl.com I'm guessing warw is warwick, but is that coventry?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

If you are based in Coventry, it makes sense that the nearest UBR would be Warwick.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Mine says cpc3-cove3-0-0 etc

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Recently someone somewhere in here posted a VM webpage that gave a list of all the UBR codes (although it was slightly outdated) but I can;t seem to find it again.

Kymmy

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Im in foleshill and mine hasnt been upgraded yet at all :(

---------- Post added at 20:56 ---------- Previous post was at 20:52 ----------

cpc4-cove2-0-0-.sol2.cable.ntl.com

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I am in Foleshill too :angel: looks like we are in the same boat !

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

im just off lockhurst lane.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

So does anyone know if there are any plans to upgrade from 2MB to 4MB?....

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Just a quick question, when I eventually get upgraded will my very old Motorola 4100 take 10mb? I've had that modem for what seems like forever now and the page to check if it will work fully keeps telling me that either it will for M and L and if I click on xl it tells me I already have superfast broadband and not to worry.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Check out this VirginMedia site to see whether your modem is OK fro the 10MB upgrade.
http://allyours.virginmedia.com/html...t_service.html

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

hey, thats a nice site! lol...latest changes...nothing to the list...but the question was changed! :)

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Yesterday's Royal Mail delivery included an offer to upgrade my package from XL TV, L Broadband and phone to XL on all three for the same price i.e. £56 per month. Ten minutes after phoning my BB was at 20Mb (but delivering 7Mb which may or may not be an issue with my very old Barricade 7004BR router). So if you really don't want to wait for the 10Mb upgrade you may be able to get 20Mb for the same price you are currently paying with free UK landline phone calls thrown in as well. Nice one Virgin.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

i havent recieved anything yet.
also my area is ment to be upgraded today well since its the last day of febuary and the CS guy said nothing he can do because febuary isnt over - quiet rude really lol...

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

This is a real Cliff hanger and I think the butler did it :)

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

When it comes down to it is BB Tv and phone really worth £50 a month …..I think its about time these companies get a reality check….there non essential and are not worth the money.


When I read that someone is on £86 a month I just think WoW. I’d rather put it towards a mortgage, Holiday or Car. I have my limit that I’ll pay and the £10 for Virgin BB and £17 for sky is it.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Well we were due for upgrade from 4 to 10 in February. Did speed test today with result of 4.13 rebooted cable modem and speed tests (have done several) are now reading around 5.6. Wonder if this is a normal fluctuation on the 4 speed or have we been upgraded, but aren't receiving the full 10 for some reason?

I've checked the modem on the Virgin site and it says ours should work with new speed. We do have 2 computers connected through a router which was also rebooted, so I'll just have to wait and see what happens next.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

http://allyours.virginmedia.com/html.../schedule.html

I now know when 4 goes to 10 - in TBC. Thats a new date just invented by Virgin.

I don't understand why they put that page up - it tells you nothing!

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

It keeps the masses happy…..Plus stops continual posts or calls requesting what the upgrade status is….

It’s probably not worth the web page it written on but it does at least suggest a roll out is in progress and gives us a focus. It probably is upto date but would be great if one person just one person who must know from reports what is nearing completion.

I never understand why companies hide information even bad news for example saying that such an area has slipped would be fine. Its when Customers feel left in the dark the problems arise oh and the fact that there support staff seem to be out of the loop.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I pay £35 for telephone (evening and weekend), TV L, and BB L (which should soon be 10 megs) so i cant really complain.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Hi i am on the 4meg service and i live in Ashford Kent not showing any upgrade of speed is there a problem with the rollout.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Have you tried rebooting your modem? Unplug it for 30 seconds or so, then plug it back in. That's what I had to do for the upgrade to kick in.

Go into the modem configuration: -

http://192.168.100.1/

Username and password are both "root". If it says "Maximum Downstream Data Rate : 10240000 bps" under operation configuration, then you've been upgraded. Speed tests aren't always accurate. Sometimes they can be way off.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Well, its march and it still looks like 4mb for me. :(

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

The Oxford area is going to be years before we get the upgrade i just know it

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

A few ways you can check to see if you've been upgraded.

1. Check the modem config
2. Try downloading from a multisource site like a premium news server (Though might still read lw on an over subscribed UBR)
3. On a speed test site (though ignore the download and see what the upload says (about 370Kb for 4 Mb and 500Kb for 10Mb)

Kymmy

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I am in Coventry and supposedly should have been upgraded in February, but no change so far !

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Stafford has been done and my modem config shows the correct downstream rate but I still only get 5Mb/s.

The strange thing is that its never more and never less.

Tried various speed tests
Tried downloading from my Usenet provider using multiple connections
Tried downloading from a couple of local servers I have access to

In all cases getting 610-630KB/s (5Mbps) constant no matter what time of day.

Now I'm not unhappy about this especially as it seems to be very consistent, but I was wondering if there is something preventing me achieveing the full speed atm.

Cheers

Ben

Edit: Additional info - I am pretty much getting the full upload speed (490-500Kbps) according to speed tests

I am using a NTL:Home 120 modem. Is that likely to be the problem?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

has anyone considered that the info given may mean that upgrades for the areas shown as 'February' are announcing that is when the work will start, not when it will finish?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Where's my upgrade?
If you're a Broadband L customer and want to know when you'll be receiving your free upgrade to our new, super-speedy 10Mb service, then you've come to the right place

Nope, definitely says "when you'll be receiving your free upgrade"

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

10mb in Melton Mowbray today

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Ok I cracked and rang CS, where an Indian Lady with a hell of an echo said, "We are not completed" "We are not completed" so I said thank you and hung up !

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

I'm in Swindon and haven't been upgraded yet. :mad:

https://www.cableforum.co.uk/images/...2008/03/80.png

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Thanks for help. I've done speed test again and reading is coming up fairly steadily at download 5344 Kbps and Upload at 364 Kbps.

---------- Post added at 16:36 ---------- Previous post was at 16:33 ----------

Thanks Sigma. I've gone into link you gave and note below what it shows:


Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem. Operational 0 331000000 Hz QAM256 10240000 bps 1.44 dBmV 37 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem. Operational 3 25800000 Hz 384000 bps 41.00 dBmV

Can you tell me what this shows?

---------- Post added at 17:23 ---------- Previous post was at 16:36 ----------

.
https://www.cableforum.co.uk/images/...2008/03/72.png

Sorry to take up more space on this topic, but this is what I get when checking with SpeedTest. Not sure that Dublin is the closest server to Fife, but SpeedTest says it is.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

10240000 bps
----------

That says you've been upgraded.Unfortunately mine hasn't. Still showing 4096000.Some of Stafford may well have made it. this bit, --- not yet. And yes I have rebooted the flaming modem , -- many times.Patience is a virtue they tell me. Pity I havn't got much!

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

If I've been upgraded why is the download rate still so low?

Hope there's an easy answer to this as I can't go through with phoning help line in India again. Did so several months ago and it was a complete fiasco, nearly wrecking my computer.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

They only said they'd do it, not that it would work!
Seriously, a couple of years ago they gave me a "free " upgrade for a month to 10 Meg from 4. I didn't see any great difference then, so it wouldn't surprise me if the same still applied. I very quickly went back to the slower speed when the test period ended.
at least this time they won't be expecting to charge a higher price, (or not immediately anyway.)

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Im reading on this forum that VM have download limits during Peak hours, but why do they put unlimited on the web site for all packages? is there some small print im not seing on the site? saying there is X amount of Mb or GB i can use during these hours?
Also if i use more then the amount i understand i am dropped to say a 1mbit from the 20, if this should happen how long do they drop your speed for?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

That's wrong you drop to 5mb from 20mb, for a period of 5 hours.

Technically, you're speed is restricted if you hit the limit but can still download.

Look here
http://www.virginmedia.com/help/traffic-management.php

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

thnx for the info. isps shouldent put unlimited when they really mean download to much and we will drop ur speed.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 

Most other ISPs when you hit the limit they shut off your net until end of month or charge you for every gig over. VM monitor your speed between 4pm and 9pm and if you hit the limit they've set they slow you down for 5 hours.
I'm not in full agreement with it, but, I'd rather that than a cap.