Re: Belfast & Glasgow TV Outage
 

Nice to hear someone speaking up for the techs who are fixing the problem, but...

For any ntl customer who doesn't have access to broadband or this forum they would be - and would still be - completely in the dark as to why their TV wasn't working because the ntl helpline was also out.

So no TV and no contact.

And while I can understand the comment about how sad it was for everyone to be treating it like the end of the world let's not forget we're paying a hefty sum for a service that wasn't being provided - and with no explanation.

I got my letter from that nice Sir Richard yesterday and it did look promising, but I'm afraid I was a bit jaundiced when I sat down to watch the Australian tennis and it wasn't there... Fortunately Andy Murray had already been knocked out or I might just have joined those treating it like the end of the world.

Ken
Glasgow

Re: Belfast & Glasgow TV Outage
 

I absolutely agree with the sentiment of this post. I've been the victim of some of the longest waits on hold to NTL (we're talking over an hour) to get to the bottom of problems.

Their call centres are a joke (no worse than BT's mind) and when there is any sort of problem, their helplines go down too.

For the money they're making, they should offer a better service.

Will be interesting to see whether they offer a refund on the next bill for the loss of service. I'll not be holding my breath.

Re: Belfast & Glasgow TV Outage
 

So would you pay a bus driver for a journey, then step off the bus again and start walking? Na don't think so, NTL are paid to provide a service and no doubt when service is broken they claim of the poor sod who broke it in the first place so I think every NTL customer should get on the horn and claim back something for which they had already paid for.

Re: Belfast & Glasgow TV Outage
 

I have no issue if customers wish to claim compensation. ntl:tw have to provide a service,if that service fails then you're entitled.

What I'm against are people winging. The events of yesterday are extremely rare and everything in ntls power was done to restore service asap.

Leesons learnt from this will make their network even more secure.

Re: Belfast & Glasgow TV Outage
 

So you buy a toaster with a 12 month guarantee, 9 months in it breaks, you have to send it off to get fixed/replaced. Once it is fixed/replaced do you claim compensation?

If you break down what you pay purely for televison services for a month, then per day and then half a day, is it worth it? What exactly would you be looking for back?

From what I recall once a fault was reported ntl had X amount of time to fix it before compo started to come in to play. I think it may have been 24 hours.

If someone has an issue which leaves them without service for an unreasonable amount of time I have no issue with compo then, but less than a day... really. Lifes too short.

Re: Belfast & Glasgow TV Outage
 

I'm sure Telewest offered their customers a free VOD movie after the recent failure of the TV service a few weeks ago. Maybe NTL will do the same?

Re: Belfast & Glasgow TV Outage
 

I always used to apply a refund (not compensation) for the amount of down time. If it was off for less than an hour then I would not issue anything.

Whats a pack on ntl nowadays say £20 (£20 /30 = 67p per day refund. I always used to say you can have 67p refund or prem plus free for a month (when it was £1.00 per month) 9/10 they chose prem plus or did not bother.

Compensation my behind, compensation should be reserved for incurred loss's such as a day lost off work due to failed engineer no shows not a couple of hours loss of emmerdale.

Re: Belfast & Glasgow TV Outage
 

They are offering compensation if you phone customer services and ask.

Re: Belfast & Glasgow TV Outage
 

What kind of compensation?

Re: Belfast & Glasgow TV Outage
 

I'd just like to thank all of those NTL techs who (presumably) worked late last night /this morning to bring the system back online!!

I wouldnt be asking for "compensation" or a reduced fee due to the loss of TV services - after all, it only lasted a few hours!

What I would maybe request is that NTL write to each affected customer and apologise for the loss of service and even explain what had happened (although this may be too technical!!). I suppose the least that NTL could do is to actually make a public statment (via nthellworld.co.uk) to actual acknowledge that the fault occurred!!

Or perhaps I am just naive??

Re: Belfast & Glasgow TV Outage
 

Bit scary if the phone goes out and you need to call 999.

Re: Belfast & Glasgow TV Outage
 

Who in this day and age does not have a mobile?