Re: CableForum & NTL to meet
 

I'm afraid I have to agree with Neil.

I am pretty confident nothing will ever come of it, the attitude at the top hasn't changed despite the apparent change of leadership.

That's not to say it was pointless going to the meeting though.

It'll be interesting to see if I am proved wrong, but try as I might I really, really cannot see it. Sorry. :(

Re: CableForum & NTL to meet
 

You're right - what I meant to say was there have been enough instances in the past where you, others and myself have been sure we're about to make a breakthrough as enough 'bigwigs' seem to take an interest only for the whole thing to be dropped by ntl.

Re: CableForum & NTL to meet
 

The simple fact is that time will, as always, tell. One thing is sure, if we approach it with the negative attitude shown by some, then it will fail.

Re: CableForum & NTL to meet
 

If Tim Ryan had stayed and had developed a powerbase within NTL, then the whole thing would have gone the other way. Tim Ryan lost the powergame and left. After Tim left, it was a face saving exersize for NTL. There was also a power stuggle within NTL and Frank (and .com) was caught in the middle of this. NTL wanted to get rid of .com , so they invented the "community" idea to replace .com but it never materialised...

I agree with Mick et al, give a chance to Simon D, he might do something different... At least he does not sound that daft as Bill "too tech" Goodland;)

Mick: no minidisk;) recording of the meeting?:)

Re: CableForum & NTL to meet
 

We talked about Moneypenny, but does anyone know what happened to Sam B?

Re: CableForum & NTL to meet
 

A lot of people have been leaned on heavily about not posting in here. Others heard about this and decided to pre empt it and stopped of their own accord.

Not saying this is what happened with Sam B, but it's a possibility.

Re: CableForum & NTL to meet
 

That's very true, some Ntl employees have actively tried to avoid being linked with the site (even very recently) which I guess we can understand.

Although I stand by my comment of once bitten twice shy I'd still not discourage anyone from trying to get Ntl to play ball.
I would however urge caution in dealings with them, those that were here before (and had some dealings with them over the collapse of .com and the forceful removal of Frank as the data controller) need them to prove themselves before we're going pop the champaign.

Re: CableForum & NTL to meet
 

you cant expect people to sit down and think all the problems are over after this meeting.

Its up to simon duffy to prove all us doubters wrong and go ahead with these proposed plans and expect opposition on this forum, its no easy task and people will challenge and doubt whats going on its the result of whats going on now and in the past few years.

Re: CableForum & NTL to meet
 

I was a member of the old nthellworld forum and also very privileged to be a member here. I can remember the consoltations that all the forum members were privvy to and also I remember Frank, mainly becasue he refused to take any money from me. Frank is a wonderful guy as are the other administrators and moderators here.

It did leave a very sour taste in a lot of peoples' mouths.

That being said, I think to progress and if NTL are willing to listen and act then meetings and finding a way forward is no bad thing. I realise lessons can be learnt from the past but maybe this time NTL may have learnt from them too. Who knows ?

Let's see what it brings. Communication in whatever form is surely a good thing and with their customer services in a huge mess things could improve.

Sian

Re: CableForum & NTL to meet
 

Sorry, that expectation has not been said anywhere in this thread that I can see. :)

Re: CableForum & NTL to meet
 

im going to have to agree with mick here... NTL need to be given another chance, not just because of their past failings but you have to remember why this site is here and i do believe that the admins/mods/site owner will not bow to any form of pressure from NTL, from what i gather for a 'first meeting' with CF it was a very welcomed attitude by both sides, it gave peter and simon a chance to voice their side of the argument, we now know that consolidation within the company was done so to protect its interests to save funds and produce better customer service, coupled with the migration of billing systems its been a informative excercise im not quite sure what peter and simon will do in the future but its a start.

i know in the past NTL have shown interest and played a politics game with the nthellworld.com site but we must realise that fighting NTL maybe a long term battle and not something that will happen over night, the consumer must stand up to be listened to not drudge up the past to reflect on the negative side!

remember how.com was such a thorn on NTL's side ? why do you think they were keen to gain ownership because it was just that a very bad PR attitude for them!

Re: CableForum & NTL to meet
 

Speaking as an associate, its refreshing to hear such positiveness in terms of the future. I will be feeding this back to my team that theres is a hope amongst customers.

Mick and Nemesis, i'm sure you guys did yourself and CF credit with Peter and Simon. I met them the same day and they're not the blood sucking money men I thought they were gonna be. They were really nice guys. Maybe you'll agree, maybe you wont :)

Re: CableForum & NTL to meet
 

As the old saying goes, even the longest journey starts with a single step. This is a single step, and I hope it can be a significant one.

Re: CableForum & NTL to meet
 

If NTL want to be involved with Cableforum in a positive way, fair enough, just so long as we are aware of what they are capable of and we ensure that we don't wake up one morning to find Cableforum gone or neutered in some way.

Thinking forwards is OK, but bear in mind that when you drive a car you are looking and thinking forwards but you still have a rear view mirror.

Looking backwards from time to time isn't a bad thing as it allows you to see where you've been and is also useful for avoiding being stabbed in the back.

It's possible to be positive, hopeful and realistic by looking forwards but peeping over your shoulder from time to time to see what's going on behind your back!!

I shall watch this thread with great interest.

Re: CableForum & NTL to meet
 

And many of us know the top level management "may" want to form a relationship, and have good intentions with talks. The problems start with lower tiers of management, who are not as enthusiastic and dont really want the bother.

Re: CableForum & NTL to meet
 

I'll join you. Draped across the bonnet of the bentley...

Re: CableForum & NTL to meet
 

I'll be there in 10 minutes ;) :D

Re: CableForum & NTL to meet
 

*sets up camera*

Re: CableForum & NTL to meet
 

The Register headlines.

Over 8,000 cableforum members and several thousand guests slow down the mapquest site looking for driving directions to Hook.

Sales of digital cameras and binoculars shoot up rapidly on the Amazon site earning a fortune in commission for Cableforum.

:D :D :D

Re: CableForum & NTL to meet
 

... and Simon Duffy is wondering what is so fascinating about his car .... :)

Re: CableForum & NTL to meet
 

:zzz: Seen it all before! :angel: :D

Re: CableForum & NTL to meet
 

I sent her an email ... reply ..


It would seem that the old sources of information and help have moved on or left .... time to forge new relationships ...

Re: CableForum & NTL to meet
 

He is? Don't you mean he said he will?
There was, he was called Dave Novell, Customer Liaison Officer reporting directly to the then-CEO Stephen Carter, and he was a nice guy. What became of him I do not know.
Perhaps. And I am the most skeptical of all. But I believe in second chances so lets see what they come up with. Considering past performances, the onus is on them to prove themselves this time, and everyone knows it. But give the new guy Duffy a chance eh?
Erm BS, you have no idea what you are talking about. Tim Ryan left due to circumstances in his personal life that required attention, although obviously you don't say this when you announce a director leaving.
There is a continuous power struggle in ntl, as in many companies. Everyone I knew agreed that many "boys clubs" existed. And no, I invented the community idea with the help of the nthellworld admin team. ntl were just too incompetent to run with the idea when I quit, not to mention the fact that it was too much of a culture change for them to handle or that they don't understand/are scared of online communities or forums.
Yes no question whatsoever about that. This is one of the main challenges Simon Duffy faces, and a chance to prove himself to us. I want to see an OFFICIAL policy on the ntl Intranet that says that staff can freely post on Cable Forum as long as their posts comply with company and HR policies. This should be his FIRST priority in my opinion.
And this is a leadership issue. Response above applies.

Re: CableForum & NTL to meet
 

There's nothing stopping NTL from replying to NTL queries posted on Cable Forum now.

On Digital Spy, they had someone answering queries on the CR3 rollout many moons ago. I think Moneypenny did something similar on NTHW.

It's quite reasonable for them to answer those queries that they feel able to bearing in mind Cable Forum rules, NTL company policy and the feelings of NTL customers and staff already posting here.

NTL could use Cable Forum to generate a lot of goodwill for themselves by simply listening to the complaints members put forward and doing something about them.

In the past, communication has not been a NTL strong point hence they tend to be viewed with suspicion.

However, I wouldn't see a need for NTL to play any management role in Cable forum. All they have to do is to get Cable Forum to agree, nominate a user name for their representative, set up an official NTL thread, specify topic areas they will provide answers to and invite members to post in the thread. It can be supervised by the moderators in the usual way, who will maintain adherence to the rules.

In that way Cable Forum remains independent, NTL get a way to communicate with their customers and the customers get somewhere to post their NTL complaints.

Re: CableForum & NTL to meet
 

Re: CableForum & NTL to meet
 

My own feeling is that a NTL appointed spokesperson on the forums would end up with countless pleas for help and antagonism if that wasn't quickly forthcoming.

Customers should take up their issues directly with NTL through the normal official channels. Only when these avenues have been exhausted should Cableforum be involved.

That involvement could be by NTL associates who visit the site asking if they can help resolve the issue rather than members asking them if they will help. Remember that NTL associates helping in this way are doing so in their own free time and should be free to take on only the things that they want to.

Alternatively the team could escalate a problem via NTL contacts where they deem it suitable to intervene.

Regular liason between the team and a NTL contact could pass concerns and information between the two parties.

Re: CableForum & NTL to meet
 

Just to point out that we strongly pointed out to Simon Duffy and Peter that we did not want to be a substitute for Customer Services, we would assess issues and decide then if they needed a high priority resolution. Because its these type of serious issues that ntl need to track internally and find out why they keep happening and hopefully rectify so that no other customers suffer the same issues over and over again.

Re: CableForum & NTL to meet
 

sounds fair to me , how would the question of being an unofficial official site be worked out though :confused:

Re: CableForum & NTL to meet
 

I'm not sure I follow what you mean? :confused:

Re: CableForum & NTL to meet
 

he was a nice guy he listened to my rather long rants about the cap over the phone :p:

Re: CableForum & NTL to meet
 

I can tell you now, that will not happen.

Whatever Simon Duffy says, management below would never permit it regardless of what instructions came from higher up. Staff are told not to post on web forums about ntl matters and that's the way it will remain.

This is getting into dangerous territory now. Staff who post on here in such a fashion would, by definition, need to be identified at some point along the chain, do that and my opinion is they are risking their jobs.

My own view is, leave things as they are. Let Frank's experience by a lesson to all.

Re: CableForum & NTL to meet
 

Sounds nice :romance:

Re: CableForum & NTL to meet
 

They have already said they don't want to take this route. They want to have further discussions on staff posting on sites in an official capacity.

Re: CableForum & NTL to meet
 

Just a comment from one of the elders of the forum when on the old forum met various NTL people to talk about improvements.



But all we got was BS from certain people remember the Bill Goodland tapes .

Some NTL employees agree and want to make a difference but get stopped from above.

Frank being one case remember Ashley

Re: CableForum & NTL to meet
 

But that is what is happening now and has been for a long time. If you notice I did say "in their own time" which is what several associates including yourself have done. I am talking about customers who have problems, been passed from pillar to post within NTL with no resolution and helpful associates have picked up on the problem in the forum and decided to help.

There have been several posts of late which indicate members are PMing associates and requesting help which is not on. Associates should be free to decide who, where and in what cisrcumstances they offer help.

It is a sorry state of affairs if middle management (and higher) decide what should be happening and completely disregard what Simon Duffy instructs. I know that there are empire builders who are trying to protect and build their empires but this is part of NTLs problem and these people must be weeded out and dealt with.

Re: CableForum & NTL to meet
 

I can't disagree with any of that, Ian, especially members PM'ing the ntl staffers, that really isn't 'on' :erm:

Re: CableForum & NTL to meet
 

thats why having people on here in official capacity would be beneficial, ofcourse a rules system would have to setup interms of how people can actually be helped and when they should and should not contact any member of NTL on this site via the private message facility.

if simon duffy says its fine for staff to help on here then it should not be supervisors or management below him saying no! but i understand the structure and how employees are treated.

if there were official channels setup to bring NTL representatives on to the forum to assist major problems such as customer services failing to address issues, customers having to ring back time and time again for changes to services, billing mistakes and so forth, if not being rectified by all the customers avenues available then they can seek help on here.

i do NOT see a problem at all with this, even ways of tracking this could be monitored.

im reserving all judgement until NTL get back to us but i think at the moment there is a hesitation on their part to have the aspect of online help for customers with serious or escilating issues somewhat unappealing.

Re: CableForum & NTL to meet
 

NTL have a big problem with communication. Having someone on the forums in a official manner can help in a great deal but of course there will be temptation by users to use this as a primary way of dealing with problems, I agree with ian@huth that normal channels should be used first. However if people provide proof they have tried normal channels and problem isnt resolved then the problem can be escalated how can this be done?

Ticket numbers - When customer A rings up and speaks to tech support guy A he tries Tech support guy A solution and gets a ticket number for the problem, if customer doesnt ring back within say 72 hours the ticket can be closed as resolved. If customer needs to ring again they say the ticket number and Tech support guy B can immediatly see whats been tried so far and then maybe escalate the problem further if its ntl end causing the problem or perhaps send an engineer out to customer. If the customer still cannot resolve issue then they just give ticket number to the NTL liason on the forums.

Email notification of planned outages - these could save a lot of headache for tech support as people will know in advance of maintenance and should not need to ring up to ask whats going on and why their service is down, if possible can be done on emergency maintenance also.

Consistent billing - I have a strong belief that staff are either told to pretend that the double billing problems are not an error or they are simply not trained up or incompetant, I am aware their is staff who recognise these problems and reimburse the customer but its not the case across the board :( lots of customers end up out of pocket because NTL change them from after month billing to pre month billing.

Offers for loyal customers - every 12 months 10% of a bill or perhaps a free premium channel once a year for a month, it promotes the channel and can tempt them to sign up to it and generates good feeling amongst customers.

Thats it for now I hope others like my ideas :)

Re: CableForum & NTL to meet
 

Certainly agree very strongly with the ticketing system. A user should be able to log into their ticket on the website and view all the progress notes that have been logged as well. Also be able to create a support ticket onlineas well.

Surely CS must waste a lot of time re-establishing the current situation on longer faults because no decent record has been kept.

*cough* looking for a job come the start of June, so if anyone reading wanted something like this, I'm sure I could further investigate the possibilites........... :angel: *cough*

Maybe even some data mining of the fault log could be used to identify and look at recurrent closed faults - pro-active network maintenance - that would be a change!!

Re: CableForum & NTL to meet
 

I havent been on the forums for a while to busy working on assignment to moderate ISPr of visit here but Pete posted a link and told me to look. :tu: Pete for drawing my attention to this.

First yes we have been here before but remember different CEO different circumstances.
Second we all have to start somewhere if we want to get the best possible service for the customers. This could be the start of something good for all.

:clap: :clap: Well done Mick and Nemmy you have started to repair the bridge lets see if we can all make it a strong one.

Re: CableForum & NTL to meet
 

Sorry but thats complete tripe :rolleyes:

Re: CableForum & NTL to meet
 

Marge and how do you know, my statement is based on my own experience and other posts I have seen, whats your statement based on?

Re: CableForum & NTL to meet
 

Possibly the fact that Marge is one of the members of staff you are speaking about- and hasn't been told anything of the sort.

Re: CableForum & NTL to meet
 

You don't half come out with some bull****. That's a very incorrect statement. But there again you are always coming out with statements that turn out to be complete crap. Produce the evidence to backup your statement or withdraw it. :mad:


Please note if you dont like this post the report post button is below to the left

Re: CableForum & NTL to meet
 

How about the fact that she works for ntl :dozey: Some of the crap you spout really is becoming tiresome to all. :zzz:

Re: CableForum & NTL to meet
 

Its a bit concerning that NTL Employees reserve the right to be rude to people in public while also reserving the right to not be bothered by PMs.
Bill your attitude is dissapointing. In your own time or not Chrysalis is one of many people here who pay your wages.
Respect is a two way thing.

Re: CableForum & NTL to meet
 

Why don't you go away troll?

You only turned up here with a 'similar' name to a previous forum member (PTarmigan) with the sole intention to (try to) cause trouble.

Go back under your rock, you're not welcome here. :2up:

Re: CableForum & NTL to meet
 

Sussed and busted :D

Nice try 'Jackie' ;)

Re: CableForum & NTL to meet
 

that attempt to implicate Peter was despicable - thankyou CF Team, I had nearly replied before I suddenly noticed it was not proper Lagopus mutus..

:disturbd:

Re: CableForum & NTL to meet
 

Hmm, now why would someone posting from an Australian ip address be concerned about ntl - unless, of course, they were a troll trying to hide their real identity. :rolleyes:

Re: CableForum & NTL to meet
 

they obviously have too much time on their hands.

Re: CableForum & NTL to meet
 

A Coggy award maybe - for the Uber Troll Sniffer?

Re: CableForum & NTL to meet
 

My "statement" is based on nearly five years of working for ntl.

As a grown adult do you seriously think I would work for a company that encouraged me to lie to, pretend to and mislead customers. Do you think we don't have any morals and would quite cheerfully do this just because ntl told us to. They'd have uproar amongst the staff and don't you think any of us who post on here would have made a right song and dance about it.

If this post offends then sorry but tough. I hardly ever respond to posts like this and usually have a good laugh at them but this one is really quite personally insulting.

Re: CableForum & NTL to meet
 

:clap: you forgot to add that it was stupid too

Re: CableForum & NTL to meet
 

I have been saying for some time in numerous threads that someone has an agenda here.

Looks like the right people are now alerted to check back on posting history and do a swift analysis.

Re: CableForum & NTL to meet
 

Yes it had me double checking at first. As always the admin and mods were on the ball :tu:

Re: CableForum & NTL to meet
 

Nah, my wages are still being paid by bond holders / banks. When ntl generates sufficient free cash flow to pay the wage bill I'll agree with that statement.

Although when customers pay for nothing other than to pay my wages I'll agree wholeheartedly. They pay for their service, they pay for it to work and part of the cost of supporting that service is my wages.

So kindly be quiet dude, I hate that 'I pay your wages' crap. Probably a big favourite of Civil Servants as every tax payer in the UK could say that, and all be equally incorrect.

Anyone who thinks they've taken a battering at the hands of an ntl staffer here unwittingly knows where the 'report this post' button is, although I'd wager most have a little shameless behaviour in the past towards ntl staffers which caused it.

BTW Gaz That latin means Rock Ptarmigan ;)

Also do I win a prize, I spotted you as soon as your name showed up on the 'newest member' section ;) No need to even post, the name gave away the game.

Re: CableForum & NTL to meet
 

- thankyou, I will google again :D

Re: CableForum & NTL to meet
 

So how does marge know other staff arent incompetant then?

So its bull**** I got doublebilled, others got doublebilled and even ian@huth has acknowledged this problem.

Problems are there please do not try to hide them by calling people liars, this is a bad bad attitude to take.

Your comment Marge if you are indeed staff, if you dont aknowledge this problem then you are also incompetant, some links for you.

Funnily enough noone from cable forum team made a single comment in these threads, do they read the billing forum?

http://www.cableforum.co.uk/board/sh...ad.php?t=25057
http://www.cableforum.co.uk/board/sh...ad.php?t=26458
http://www.cableforum.co.uk/board/sh...8&postcount=14
http://www.cableforum.co.uk/board/sh...ad.php?t=26275

--edit--

I am harsh calling you incompetant but you could have just confirmed staff are not told to say this so that is ruled out, but I still want NTL refusal to refund double billing to be solved.
__________________

This is where me and you differ, I have never called someone else's post crap I read and take in all what others say and have respect for everyone's opinions, you seem to call my post crap simple because you dont like what you read.

Re: CableForum & NTL to meet
 

And a post like that is really going to get a positive response?

Between you and marge I know who I respect and trust. And it's not you.

Re: CableForum & NTL to meet
 

Ok, enough.

Think it's clear what's going on.

Marge has said nothing about how competent or otherwise ntl staff are. She has however said that she has herself at no point been encouraged to lie to customers.

Obviously there are some incompetent staff in ntl, as there are in any other company. Whether Marge knows about them or not isn't really an issue.

You are claiming she has said things she has not. She merely commented on staff not being told to rip custs off intentionally.

Calm down all :(

Re: CableForum & NTL to meet
 

How dare you call me incompetent, who the hell do you think are. Your post was saying that you believe staff are told to "pretend" things to customers, I really do not know which planet you have just arrived from but I'm tempted to send you back with a kick up the backside. At no point have I said that double billing isn't a problem or error, I said no-one in ntl have ever told me to tell customers anything other than the truth. Please stop trying to twist what I have actually said into something completely different.

Re: CableForum & NTL to meet
 

So I ask 3 simple questions.

Are you accusing me of lying about my own billing experience?
Do you think the other threads are bull****?
Do you think people with issues such as this should stay quiet to make people like yourself feel better?

end of the day online forums will have people venting their frustrations, I could pretend I have no problems so I make lots of friends but I speak for how things are and feel strongly about it. I myself got nothing against marge it is no war, but I still fail to understand why some staff defend the company so hard when tommorow they could be made redundant like so many of their colleagues. I dont see what is productive about attacking people who say anything that puts NTL in a bad light right now I have ended up writing 2 posts that are OFF TOPIC with this thread because of personal attacks one of them by forum staff. Its these type of attacks that will put people such as simon duffy off sites like this, take a look at the other forum where they post trials and you do not see forum mods attacking people who post problems instead they try and help them deal with the the problem.

Re: CableForum & NTL to meet
 

Re: CableForum & NTL to meet
 

You are right I will say no more on the incompetant issue now, but would like a response from someone concerning the 4 links I pasted and if this is an issue that simon duffy or a liason could look at.

Re: CableForum & NTL to meet
 

and isnt that already happening / happened , and i reckon you right to drop the incompetent bit :tu:

Re: CableForum & NTL to meet
 

Yes we do, do you think we dreamed up customer billing issues that we raised with ntl? Go figure. :rolleyes:

You were the one that commented earlier in this thread by saying, that we cannot expect all the problems to end *right now*, because of this meeting. I responded back to you and pointed out that nothing of the sort was expected or was said along these lines, so this is a fine example of you thinking someone has said something and then twisting it for your own agenda, yet judging by your posts, your the one who appears to be expecting all problems to end overnight!!!

Re: CableForum & NTL to meet
 

I know its a slow process, and I probably should have waited until a liason comes, as its not a good idea to scare him/her off before they even get here.

Re: CableForum & NTL to meet
 

Can I just point out that the arrangement we have for now is the liaison person, once one is arranged is to receive high priority issues we send to them. We send them to a central point, this appointed person will then pick them up.

Re: CableForum & NTL to meet
 

ntl does create enough cash at the operating level to pay all operating costs including the full wage bill.

Any outflow of cash is due to "financing activities", i.e. paying off debt.

The cash inflow before financing activities was $111.9m last year.

Re: CableForum & NTL to meet
 

I don't know how come I deserve the "and even ian@huth has acknowledged this problem." I was annoyed at the fact that I had been moved from billing in arrears for broadband to billing in advance without any prior notice of the change. I was expecting this to happen at some point in the not too distant future as NTL moved to the sensible option of all customers being billed the same way but expected prior warning. To me, double billing is charging twice for the same thing. NTL were not charging twice in my situation but were charging for two different periods on the same bill, a subtle difference. I would not expect any refund because they are not charging me for something I haven't had or will not get. The only effect is to leave me a little cash short during the month where it was billed but I will not have to pay for the final month when I ultimately, if ever, leave.

Re: CableForum & NTL to meet
 

Yup but the free cash flow after paydown of debt was... ?

Re: CableForum & NTL to meet
 

A big fat minus figure.

Anyway, I'm an ntl customer too. Which must mean I pay my own wages. :p: :rolleyes:

Re: CableForum & NTL to meet
 

Time to ask for a rise then :erm:

Re: CableForum & NTL to meet
 

:confused:

Being a bit dim here, but not quite sure what you mean.

I just get hacked off with the 'I pay your wages' line. It's friggin insulting, and does not warm me to want to help 'customers' (read: a-holes ) like that.

Re: CableForum & NTL to meet
 

Erm, it was a joke - if you pay your own wages then ask yourself for a rise ............ oh nevermind .... obviously missed you by a mile .. :shrug: :angel:

Re: CableForum & NTL to meet
 

The 'I pay your wages' crap belongs alongside 'the customer is always right' which is equally rubbish.

I happen to think that my local garage should give me free petrol for life. They won't, but then they ought to because I am a customer of theirs and the customer is always right. It's a load of old cobblers.

Both the above phrases had a genuine original purpose but have long since been hijacked by half witted numbskulls who have no idea how the real world works.

Re: CableForum & NTL to meet
 

:LOL: :blush:. Whoosh!!!
__________________

:tu:

Re: CableForum & NTL to meet
 

And when it's coming from people who are cut off for not paying its even worse.

Re: CableForum & NTL to meet
 

:LOL: frickin dim wits.

Re: CableForum & NTL to meet
 

So do I. It may well be true that they pay part of your wages, but seeing as that part will be one out of however many millions of customers NTL has, then that part will be so small as to be insignificant.. So, if NTL has 2,000,000 customers, you could argue that that customer pays 1/2,000,000th of your salary.. That's without taking into account any sources of income that are nothing to do with customers.

But, I do agree. If a customer feels the need to tell me they pay my wages, I am less inclined to be helpful. Whereas if they are polite, and possibly even say "Please" and "Thank you " at appropriate times, I am inclined to be more helpful.

Re: CableForum & NTL to meet
 

Absolutely. Good manners cost nothing. :)

Re: CableForum & NTL to meet
 

I prefer "The customer is never wrong" :angel:

Misguided - Sometimes :afire:

Misinterpreted - Occasionaly :confused:

Misinformed - Most likely :dunce:

Wrong - Never :Yikes:

Re: CableForum & NTL to meet
 

Then I am afraid to say your preference is wrong and you are a dimwit. :D

Re: CableForum & NTL to meet
 

HAHAHAHA, try the "I pay your wages" line next time you have any dealings with the Police!!
I agree, leave things as they are,

Re: CableForum & NTL to meet
 

Can we please keep this thread to the main issue. Thanks.
__________________

If things are left as they are, nothing will ever be achieved. If at first we do not succeed, try and try again, only this time - we try harder.

Re: CableForum & NTL to meet
 

The 'customer is never wrong' motto is used by companies who have a policy of wanting to always keep their customers happy wether the customer is wrong or not. I think some people are taking that phrase too far now.

Re: CableForum & NTL to meet
 

I agree 100% with this <gasp>.

It is indeed all about dealing with it politely and professionally even if you can't give the customer what they want.

Re: CableForum & NTL to meet
 

Just out of curiosity and since every man has his price..if money were no object, how much would it cost to buy this site, including domain name, database etc?
If money or control arn't issues for NTL then maybe they could donate the .com domain name to the current owners.

Re: CableForum & NTL to meet
 

I believe we were considering offers around £4 million. ;)

Re: CableForum & NTL to meet
 

And I hope people were actually realising Paul was joking here. As we didn't consider anything of the sort. I am quite surprised you said this Paul after one or two members taking Nemesis's joke quite seriously over the last few days.

Re: CableForum & NTL to meet
 

surely there isnt someone stupid enough to think NTL have £4milli on!

Re: CableForum & NTL to meet
 

Mick, I suprised you give a monkies about what those few members who had a serious SOH failure think about that post. I'm assuming that's why Paul put the ;) at the end of the post.... The people that don't get that he was extracting the urine need suspending until they have better things to whinge about IMO. :)

Re: CableForum & NTL to meet
 

of course he was joking - a million each for the admins/mods & the top 10 posters is the starting point for such discussion, 4 million is nowhere near enough :D

- and any sense of humour failure regarding any of the members of this forum is their problem, IMO, not that of the admin team ;)

Re: CableForum & NTL to meet
 

I think he was thinking of those members causing a fuss. I can think of several that would cause a fuss if they seriously thought that Cableforum was being bought.

Re: CableForum & NTL to meet
 

I know.


Me too. And maybe those members should have a little more faith as the team have repeatedly stated that the site is not and never will be for sale.
:shrug:

Re: CableForum & NTL to meet
 

Re Nemesis - I hope he is ok. I suspect most of us thought it was another part of the 'joke' that he was suspended.

Re: CableForum & NTL to meet
 

:rolleyes:

Re: CableForum & NTL to meet
 

Yeah, thats right, pull your face your the one who kicked up the biggest fuss about it yesterday, anyway we are not having this discussion in this thread. Infact I do not think there is anything further to add to this topic. Thread closed.