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-   -   *ALL* Speed Upgrade Discussion In Here Please (Part 4) (https://www.cableforum.uk/board/showthread.php?t=25647)

altis 09-03-2005 14:24
Re: New Speed Upgrades 8th March. (Part 4)
 
My heart goes out to Orangebird, Debsy and all the other NTL reps on here that have to put up with so much abuse.

C'mon guys. Get a grip or at least get a life!

Electrolyte01 09-03-2005 14:25
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
How on Earth did you get that from what i said? I said NTL should not use equipment that can't handle speeds that they currently offer, will offer or could potentially offer in the future. I don't know how you came with the answer you gave me?
Well the equipment they used supported up to 1.5MB, so why do you think they are upgrading the equipment now? :)

fire 09-03-2005 14:26
Re: New Speed Upgrades 8th March. (Part 4)
 
I just phoned up and said
"hi i have been trying to upgrade my speed on the internet and it told me to phone you"
she said "no problem"

i said "i have 1.5 mbps and want 3 mbit,i already have a samsung"

she said "thats great we wont have to upgrade you then"

then she went on for a while saying that she is nearly getting tangled up in her headset wire,spoke to her for a while what a nice friendly person.

she said about the 1 gig a day but said as long as you dont take the micky.I thought i was going to be there all day chatting :D

How long will the update take?

orangebird 09-03-2005 14:27
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
How on Earth did you get that from what i said? I said NTL should not use equipment that can't handle speeds that they currently offer, will offer or could potentially offer in the future. I don't know how you came with the answer you gave me?
Speeds of 10 or 20 meg may be in the future - but if the manufacturers don't make the right stb for that speed, or the cost is too much, what do ntl do then? All they can do is pass the cost onto the customer. Which I don't beleive would go down too well.... :erm:

Electrolyte01 09-03-2005 14:28
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by fire
How long will the update take?
Should only take a few seconds to a few minutes at max.

Treble 09-03-2005 14:28
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by on the nose
Ntl are way behind BT,they have been for along time, you can get 2mb for 24.99 from BT, ntl price 24.99 for 750 so ntl get your arse into gear and kick arse.:D
I had broadband installed a week or so ago and pay £19.99 for (soon to be) 2Mb.

However, you would have thought that with me having a pace box, it would have been swapped for a samsung box at the same time - with it being so close to the upgrade date - to save an engineers trip in the future....:erm:

Gogogo 09-03-2005 14:30
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by zinglebarb
petrol isnt a necessity you can get a bus or train or heaven forbid walk
__________________

didnt think anything would be said to him/her is it nice to be in a clique ban me you suck anyway

:D

nostra 09-03-2005 14:30
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by orangebird
Speeds of 10 or 20 meg may be in the future - but if the manufacturers don't make the right stb for that speed, or the cost is too much, what do ntl do then? All they can do is pass the cost onto the customer. Which I don't beleive would go down too well.... :erm:
thank you :)

pdjkeelan 09-03-2005 14:31
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by orangebird
Speeds of 10 or 20 meg may be in the future - but if the manufacturers don't make the right stb for that speed, or the cost is too much, what do ntl do then? All they can do is pass the cost onto the customer. Which I don't beleive would go down too well.... :erm:
That's why i said all users should have and should be given SACM's in the first place, what's the speed on some of the SACM's? 38Mb? More than enough for current and future usage. It's just unfortunate NTL didn't think ahead enough to see that they should have always used SACM's but it's horrendous to see them still using STB's at the moment they have the ability to upgrade all users with a SACM but instead they're choosing to replace the STB. Absurd if you ask me.

Electrolyte01 09-03-2005 14:34
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
That's why i said all users should have and should be given SACM's in the first place
May be it would have less hassle and cabling to have the internet AND TV off the STB than having a load of cables for the SACM AND STB.

Treble 09-03-2005 14:35
Re: New Speed Upgrades 8th March. (Part 4)
 
Don't forget though that the new STBs bring a much improved service to the interactive service on TV over the Pace. I for one am happy to be getting my mits on one at the weekend... two birds, one stone.:)

orangebird 09-03-2005 14:39
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
That's why i said all users should have and should be given SACM's in the first place, what's the speed on some of the SACM's? 38Mb? More than enough for current and future usage. It's just unfortunate NTL didn't think ahead enough to see that they should have always used SACM's but it's horrendous to see them still using STB's at the moment they have the ability to upgrade all users with a SACM but instead they're choosing to replace the STB. Absurd if you ask me.

Nt really - if you had to supply a modem ontop of a set top box to every customer that had the TV service and BB, the costs of the equipment, the time of the contractors to install, the materials etc would all add up and once again, the cost would have to be passed onto the cutsomer.

I think it's rather unfortunate that you don't think of these things before you post. Absurd really :)

shawse9 09-03-2005 14:39
Re: New Speed Upgrades 8th March. (Part 4)
 
Hi Guy's, New to this site so I hope this is ok.
I have just gone into NTL.com and increased my speed there online.It was all done within 1 min and was easy. I was on 1.5 and it is now running on 3mb. I dont know if it will work for everyone but I suggest you all try. Let us know how you get on.
http://www.ntlworld.com/data-feeds/e...cablemodem.php

pdjkeelan 09-03-2005 14:43
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by orangebird
Nt really - if you had to supply a modem ontop of a set top box to every customer that had the TV service and BB, the costs of the equipment, the time of the contractors to install, the materials etc would all add up and once again, the cost would have to be passed onto the cutsomer.

I think it's rather unfortunate that you don't think of these things before you post. Absurd really :)
This whole process has cost ntl LOADS... The cost of a Samsung STB for every PACE user, the cost of having to lower all 2-3Mb users to 1Mb until you can give them a new STB. This whole episode has cost ntl loads, all of which they would have saved if they would have used SACM's. Very absurd.

IanUK 09-03-2005 14:43
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
With the STB's remember that a signal has to be sent to the box, the customer then has to go through the re-registration process involving PID and password and then a reboot
Hmm, this didn't happen last time, it was done overnight and when I woke up the new speed was there, have NTL changed the procedure for STB's this time ?

Electrolyte01 09-03-2005 14:44
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
This whole process has cost ntl LOADS... The cost of a Samsung STB for every PACE user, the cost of having to lower all 2-3Mb users to 1Mb until you can give them a new STB. This whole episode has cost ntl loads, all of which they would have saved if they would have used SACM's. Very absurd.
I'm sorry but I'm going with OrangeBird with this. It would cost NTL much more on your move than what NTL are already doing.

Ramrod 09-03-2005 14:44
Re: New Speed Upgrades 8th March. (Part 4)
 
Further to my phone call to CS earlier (where I begged and pleaded) I now have 3 meg BB on STB (Bromley) :p: :dmonk: :PP: :hyper: :hyper: :Sun: :clap:
Nice one ntl :tu: :D

BBKing 09-03-2005 14:45
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
This whole episode has cost ntl loads, all of which they would have saved if they would have used SACM's.
It costs more to transfer to a SACM than to swap out to a new box. Think about it.

orangebird 09-03-2005 14:46
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
This whole process has cost ntl LOADS... The cost of a Samsung STB for every PACE user,
Umm, not at all. Not every user on a Pace STB wants to go above the 1meg speed, which the pace is capable of and therefore doe not need swapping.

Quote:
the cost of having to lower all 2-3Mb users to 1Mb until you can give them a new STB. This whole episode has cost ntl loads, all of which they would have saved if they would have used SACM's. Very absurd.
I'm amazed at how much you think you know about how many customers have what kind of stb and the costs to ntl. :banghead:

Electrolyte01 09-03-2005 14:46
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Ramrod
Further to my phone call to CS earlier (where I begged and pleaded) I now have 3 meg BB on STB (Bromley) :p: :dmonk: :PP: :hyper: :hyper: :Sun: :clap:
Nice one ntl :tu: :D
Nice one :tu: :)

th'engineer 09-03-2005 14:47
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by BBKing
It costs more to transfer to a SACM than to swap out to a new box. Think about it.
The voice of kmowledge any idea when the stbs are changing to alow new speed please BB:D

LooeyUK 09-03-2005 14:49
Re: New Speed Upgrades 8th March. (Part 4)
 
Just phoned and said that im on the 1.4MB service and could i upgrade to the 3MB service.

Heard alot of typing and then... "thank you mr xxxxxxx, ive upgraded your service for you"

nostra 09-03-2005 14:50
Re: New Speed Upgrades 8th March. (Part 4)
 
and can you get the new speed now ? :D

pdjkeelan 09-03-2005 14:50
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Electrolyte
I'm sorry but I'm going with OrangeBird with this. It would cost NTL much more on your move than what NTL are already doing.
In the future it would save them alot of hassle. It's easier to replace a single cable modem than to replace a set-top box which provides both TV and broadband. In the future if we breach the cap on Samsung boxes what are they going to do then? Go through this entire episode yet again.

A STB costs more than a SACM.

NTL is thinking about today rather than tomorrow because of their outstanding debt, and therefore aren't willing to pay for a engineer to install a cable modem.

Quote:
Originally Posted by orangebird
Umm, not at all. Not every user on a Pace STB wants to go above the 1meg speed, which the pace is capable of and therefore doe not need swapping.
And when NTL do decide to make their minimum broadband offer a 2Mb product or more in the future?...

etccarmageddon 09-03-2005 14:51
Re: New Speed Upgrades 8th March. (Part 4)
 
spill the beans BBKING! when's the automatic upgrade gonna be sent down to existing customers?

Electrolyte01 09-03-2005 14:52
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
<snip>
Read the other peoples comments about your comment, then post again :rolleyes:

philquinney 09-03-2005 14:53
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by LooeyUK
Just phoned and said that im on the 1.4MB service and could i upgrade to the 3MB service.

Heard alot of typing and then... "thank you mr xxxxxxx, ive upgraded your service for you"
Hey LooeyUK,

Did you have to re-enter your PID and password. I'd like to get the upgrade sorted for my Dad but I'm away from home so its a bit of a pain to do the re-provisioning.

When the upgrade to 1.5meg went through (automatically, early one morning) we didn't re-provision or anything.

Thanks,

Phil.

orangebird 09-03-2005 14:54
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
In the future it would save them alot of hassle. It's easier to replace a single cable modem than to replace a set-top box which provides both TV and broadband. In the future if we breach the cap on Samsung boxes what are they going to do then? Go through this entire episode yet again.

A STB costs more than a SACM.

NTL is thinking about today rather than tomorrow because of their outstanding debt, and therefore aren't willing to pay for a engineer to install a cable modem.

Sorry, but you're talking rubbish now. :dunce:

Why do you think it's easier to replace a modem than an stb? It's the same process if they both already been installed.

fire 09-03-2005 14:54
Re: New Speed Upgrades 8th March. (Part 4)
 
Well it works to try different people,3rd time lucky getting 360 k/s now,for anyone else out there i am in the lancing area 15 miles from brighton(bromley ex c&w)

what is that speed test site the robin walker one?

nostra 09-03-2005 14:55
Re: New Speed Upgrades 8th March. (Part 4)
 
edit: dont worry dont want to complicate this any more :(

LooeyUK 09-03-2005 14:55
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by philquinney
Hey LooeyUK,

Did you have to re-enter your PID and password. I'd like to get the upgrade sorted for my Dad but I'm away from home so its a bit of a pain to do the re-provisioning.

When the upgrade to 1.5meg went through (automatically, early one morning) we didn't re-provision or anything.

Thanks,

Phil.
Hi, yes i did have to re-enter my PID and password.

pdjkeelan 09-03-2005 14:57
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by orangebird
Sorry, but you're talking rubbish now. :dunce:

Why do you think it's easier to replace a modem than an stb? It's the same process if they both already been installed.
Sorry, i meant to say cheaper not easier. Plus SACM's have alot higher threshold than a STB so they wouldn't have to be replaced as often.

Mick 09-03-2005 14:57
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by fire

what is that speed test site the robin walker one?
http://homepage.ntlworld.com/robin.d...speedtest.html :)

philquinney 09-03-2005 14:59
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by LooeyUK
Hi, yes i did have to re-enter my PID and password.
Hokey pokey. I'll hold off then - if its the same kind of automatic upgrade as last time its much easier and simpler to wait.

BBKing: go on, drop us a hint.... ;)

Phil.

dalboy 09-03-2005 15:03
Re: New Speed Upgrades 8th March. (Part 4)
 
Right i phoned up CS. Im on 300k and asked them about the cap. He said if you go over 3gb thats it they cut you off until the next month. He said you can still surf after 3gb but not download. He said i would automatically be upgraded to 1mb service as from yesterday, and dont really get a choice in keeping 300k as its going to become obsolete. So basically he said you can either cancel your subscription or pay an extra £7 a month and go on the 2mb service. What a joke! What are other people doing in the same boat as me??

ian@huth 09-03-2005 15:05
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
How on Earth did you get that from what i said? I said NTL should not use equipment that can't handle speeds that they currently offer, will offer or could potentially offer in the future. I don't know how you came with the answer you gave me?
What fantastic logic! :erm: Every ISP in the world is using equipment that won't be able to handle the speeds that will be on offer in the future. Should they all pack it in and let the internet die?

I suppose that you are still wearing babygrows as you shouldn't buy clothes that will not fit you in the future. :D :D :D :D

Electrolyte01 09-03-2005 15:08
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by dalboy
Right i phoned up CS. Im on 300k and asked them about the cap. He said if you go over 3gb thats it they cut you off until the next month. He said you can still surf after 3gb but not download. He said i would automatically be upgraded to 1mb service as from yesterday, and dont really get a choice in keeping 300k as its going to become obsolete. So basically he said you can either cancel your subscription or pay an extra £7 a month and go on the 2mb service. What a joke! What are other people doing in the same boat as me??
That is total BS. You don't get cut off, the caps are only "soft" (meaning they send you a letter if you keep going over far too much) and surfing the web IS downloading.

dalboy 09-03-2005 15:11
Re: New Speed Upgrades 8th March. (Part 4)
 
Thats what i thought. He sounded like a complete **** with a right attitude. Maybe sick of all the people asking lol. So what do you reckon then? If i go for the upgrade, i reckon i do about 6-7gb a month, and the limit was 3gb, would they class me as a "heavy user" and cut me off

nostra 09-03-2005 15:11
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Electrolyte
That is total BS. You don't get cut off, the caps are only "soft" (meaning they send you a letter if you keep going over far too much) and surfing the web IS downloading.
for the moment atleast :)

chrisb123 09-03-2005 15:11
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by dalboy
Thats what i thought. He sounded like a complete **** with a right attitude. Maybe sick of all the people asking lol. So what do you reckon then? If i go for the upgrade, i reckon i do about 6-7gb a month, and the limit was 3gb, would they class me as a "heavy user" and cut me off
Upgrade!:p:.

Electrolyte01 09-03-2005 15:12
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by nostra
for the moment atleast :)
Yup, but if you do keep going over they may give you an offer to sort the problem :)

pdjkeelan 09-03-2005 15:12
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by ian@huth
What fantastic logic! :erm: Every ISP in the world is using equipment that won't be able to handle the speeds that will be on offer in the future. Should they all pack it in and let the internet die?

I suppose that you are still wearing babygrows as you shouldn't buy clothes that will not fit you in the future. :D :D :D :D
Comparison of clothing to technology? Yeah that's logical...

ADSL providers usually use technology at least capable of 8Mb, i'm not sure what technology Telewest uses?

Companies should be ready for the future as much as possible, NTL has never been ready, probably why they in such huge debt? They don't think ahead.

dalboy 09-03-2005 15:12
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by chrisb123
Upgrade!:p:.
hehe ok, but honestly do you think on the long run it would work out worse

Paulie 09-03-2005 15:13
Re: New Speed Upgrades 8th March. (Part 4)
 
I`m going to stick with 300k. Does me just fine :D

chrisb123 09-03-2005 15:14
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by dalboy
hehe ok, but honestly do you think on the long run it would work out worse
Nah, even if it does you can always upgrade to 2mb :p:.

Electrolyte01 09-03-2005 15:14
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
NTL has never been ready, probably why they in such huge debt? They don't think ahead.
In your opinion ;)

nostra 09-03-2005 15:14
Re: New Speed Upgrades 8th March. (Part 4)
 
it does appear so

Quote:
Originally Posted by http://www.home.ntl.com/page/broadbandusage
Customers with the 1Mb service (3GB per month)
Ntl will be monitoring across the network to identify customers who routinely exceed their data allowance, but not enforcing this allowance until later in 2005.
Before that time, ntl will be deploying new capabilities that will allow each customer to view their usage levels. Thereafter, customers who exceed their data allowance in any given month will be given options, which may include, for example, the ability to:

* Upgrade to a tier of service with a higher usage limit
* Choose to be billed for any incremental usage above their limit
* Choose to use the service for the remainder of the month at a lower speed
* For further information on usage allowances please refer to ntlââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s User Policy

orangebird 09-03-2005 15:15
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
Comparison of clothing to technology? Yeah that's logical...

ADSL providers usually use technology at least capable of 8Mb, i'm not sure what technology Telewest uses?

Companies should be ready for the future as much as possible, NTL has never been ready, probably why they in such huge debt? They don't think ahead.

No, ntl are in debt because they DID think ahead - they thought the the IT/Teelcomms boom would sustain an awful lot longer than it did.

And as for adsl, it's capable of 8mb as long as you live pratically next door to an exchange. Cable reaches a lot further than that.

Electrolyte01 09-03-2005 15:15
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by nostra
it does appear so
Exactly what I was talking about, I'll be taking the extra charged one for extra bandwidth used when I get the letter from them :p:

Florence 09-03-2005 15:15
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by altis
My heart goes out to Orangebird, Debsy and all the other NTL reps on here that have to put up with so much abuse.

C'mon guys. Get a grip or at least get a life!
I have to agree most visit here when they have finished work which can be stressfull enough without some on here having a go at them.

Everything went well and was on 2mb within the hour after my call, which was answered quickly and the lady was very polite :tu:

:clap: :clap: :clap: :clap: :clap:

How about giving a little thought to their feelings and being pateint its not as if the faster speed is a tempory test for a month.

mcfc2134 09-03-2005 15:16
Re: New Speed Upgrades 8th March. (Part 4)
 
Well, finally on 2mb. Thank you NTL and the people here on cableforum keeping me entertained for two days!!

ian@huth 09-03-2005 15:17
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
This whole process has cost ntl LOADS... The cost of a Samsung STB for every PACE user, the cost of having to lower all 2-3Mb users to 1Mb until you can give them a new STB. This whole episode has cost ntl loads, all of which they would have saved if they would have used SACM's. Very absurd.
Now tell me how much a cable modem cost when broadband first started and how much they cost now? Don't forget that with technology you pay far less for a product if you wait until you need it and you get a better product into the bargain.

Think about all those thousand of STB users who only want their current 300k service or the 1Mb upgrade. They can have those speeds with their Pace boxes and it hasn't cost NTL anything for an unneeded CM which would have cost a 3 figure sum if provided initially.

Halcyon 09-03-2005 15:28
Re: New Speed Upgrades 8th March. (Part 4)
 
Well I've just come off the phone to CS and it looks like the people at the indian call centre didnt know what they were on about.
This local NTL employee was very charming indeed and told me the last person hadnt put my speed up properly and it hadnt gone through properly.
She rectified it straight away and I am now sorted.

So a big thanks to all the NTL employees in the UK. It must be real busy for you at the moment and I appreciate what you are doing.
Thanks again.

I'm a happy customor.

pdjkeelan 09-03-2005 15:29
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by ian@huth
Now tell me how much a cable modem cost when broadband first started and how much they cost now? Don't forget that with technology you pay far less for a product if you wait until you need it and you get a better product into the bargain.

Think about all those thousand of STB users who only want their current 300k service or the 1Mb upgrade. They can have those speeds with their Pace boxes and it hasn't cost NTL anything for an unneeded CM which would have cost a 3 figure sum if provided initially.
And when ntl in the future once again increase their speeds to match their competition?... All PACE STB's will need replacing now or at least soon.

NTL started with a users paying for cable modems or renting them, ntl only changed their policy to entice new customers from dial-up and BT.

nostra 09-03-2005 15:32
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Halcyon
Well I've just come off the phone to CS and it looks like the people at the indian call centre didnt know what they were on about.
This local NTL employee was very charming indeed and told me the last person hadnt put my speed up properly and it hadnt gone through properly.
She rectified it straight away and I am now sorted.

So a big thanks to all the NTL employees in the UK. It must be real busy for you at the moment and I appreciate what you are doing.
Thanks again.

I'm a happy customor.
glad to hear your up and running

:D :D :D

chrism1966 09-03-2005 15:36
Re: New Speed Upgrades 8th March. (Part 4)
 
Hi Im new around here! Wondered if anyone can give me some advice, just had a pace stb swapped for new samsung stb, but i cant get Cs to upgrade me to 2Mb service? Im in the Leeds area. All i get is different story from each CS person!:mad:


Thanks :dunce:

on the nose 09-03-2005 15:37
Re: New Speed Upgrades 8th March. (Part 4)
 
all those who been upgraded to 2 mb are you on pace set top box.
thanxs otn

punky 09-03-2005 15:39
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by on the nose
all those who been upgraded to 2 mb are you on pace set top box.
thanxs otn
No... The Pace STBs will only support a speed upto 1mbps. If you want anything faster, you need to switch to a Samsung STB or get a Stand Alone Cable Modem.

chrisb123 09-03-2005 15:39
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by on the nose
all those who been upgraded to 2 mb are you on pace set top box.
thanxs otn
No, the Pace box supports 1mb max, you need to phone up NTL and ask for them to come and replace it with a new Samsung one.

Edit: Punky beat me :p:.

Mcgue 09-03-2005 15:41
Re: New Speed Upgrades 8th March. (Part 4)
 
Well, they've constantly been passing me around all afternoon. Nobody wants to know about the upgrade. Keep being told its all automatic even when i mentioned a friend down the road rang up earlier and they did it there and then.

A few years back I had a faulty modem, and it took them a month of calls to rectify the problem. And I'm sure the modem was never registered properly back them. So i tried the online upgrade (after getting me details), only to get this message.

"The username (...) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000). "

Rang them again and was told this wasn't serious, and that the upgrade will be done automatically. That message is because its being done automatically. So I'm assuming everyone is getting this error now?
I'm at a loss now :(

chrism1966 09-03-2005 15:43
Re: New Speed Upgrades 8th March. (Part 4)
 
Ive got new samsung stb installed and working but CS will not upgrade my speed:mad:

nostra 09-03-2005 15:46
Re: New Speed Upgrades 8th March. (Part 4)
 
no that error is not because it is being done automatically

but ultimately this is what should be happening, all customers should be being advised that it will be done on an automatic basis (atleast with cable modems) but unfortunately people have been putting people on in good favour so they have:

a) people following procedure and advising that it will be done automatically in your area

and

b) some people are updating customers so they are clashing with those others that have been told not to

the issue that you have is as you say your internet account is probably not linked to your cable modem... but this is something that should be looked into for other reasons than the speed upgrade

iadom 09-03-2005 15:48
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by mcfc2134
Well, finally on 2mb. Thank you NTL and the people here on cableforum keeping me entertained for two days!!
This is entertainment.:shocked: still if you are a City fan I suppose it is.:p: :angel:
Patience is a virtue, often rewarded.

Neil 09-03-2005 15:48
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by chrism1966
Ive got new samsung stb installed and working but CS will not upgrade my speed:mad:
What do you mean "will not"? Are you saying that the CSR actually refused?

chrisb123 09-03-2005 15:49
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Neil
What do you mean "will not"? Are you saying that the CSR actually refused?
Yeh, some of the people say that they haven't been aloud to give the upgrades out yet.

shawse9 09-03-2005 15:50
Re: New Speed Upgrades 8th March. (Part 4)
 
I am on a cable modem and it did not upgrade the speed auto I went into http://www.ntlworld.com/data-feeds/e...cablemodem.php
and did it myself. I was on 1.5 and I upgraded to 3MB
Hope this works for everyone else

Ramrod 09-03-2005 15:51
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by chrism1966
Hi Im new around here! Wondered if anyone can give me some advice, just had a pace stb swapped for new samsung stb, but i cant get Cs to upgrade me to 2Mb service? Im in the Leeds area. All i get is different story from each CS person!:mad:


Thanks :dunce:
I got lucky on the 4th attempt with CS..the first 2 times I was told that it would happen automatically the 3rd told me that I was already upgraded ( :disturbd: ) and the 4th disappeared for a few seconds and then told me to reboot my STB

Neil 09-03-2005 15:51
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by chrisb123
Yeh, some of the people say that they haven't been aloud to give the upgrades out yet.
That is cannot, not will not.

Ramrod 09-03-2005 15:53
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by chrism1966
Ive got new samsung stb installed and working but CS will not upgrade my speed:mad:
Keep trying and grovel a lot when you do :D

chrism1966 09-03-2005 15:53
Re: New Speed Upgrades 8th March. (Part 4)
 
I keep getting told different stories by different people, been told it will be up graded @ 2pm,4pm, Now 6pm or possibly next week even someone told me next month?

Who do i believe, the installer told me it would be done in minutes over the phone?

Confused is me:confused:

chrisb123 09-03-2005 15:53
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Neil
That is cannot, not will not.
Yeh.

jfknight 09-03-2005 15:58
Re: New Speed Upgrades 8th March. (Part 4)
 
I have a business connection from NTL at 1.5Mb. Just phoned and they say there are not aware of any plans to upgrade the business services.

Anyone know differently?

Paul K 09-03-2005 16:01
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by jfknight
I have a business connection from NTL at 1.5Mb. Just phoned and they say there are not aware of any plans to upgrade the business services.

Anyone know differently?
Well this round of service upgrades is on the ressidential service so I don't know if the business side of the system is following suit or not.

Glenco 09-03-2005 16:03
Re: New Speed Upgrades 8th March. (Part 4)
 
Hi all i phoned ntl yesterday morning to update my cable modem and the women on the phone said yes no problem all done.yipee i thought but after 2 hours nothing 4 hours nothing 8 hours nothing. i phoned back about 5 times and got the same reply yes your all ready on 3mb just reeboot the modem and so on.So today arives and still nothing so i phone them up and they say oh it seems to be stuck on pending creation ???? and to just wait. boo hoo
Anyone got any ideas??

on the nose 09-03-2005 16:03
Re: New Speed Upgrades 8th March. (Part 4)
 
just been on to cs they made appointment for my pace set top box to be replaced sat afternoon, so i can have the upgrade to 2mb,(better come sat afternoon not waiting in for nowt) otn

Ramrod 09-03-2005 16:04
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Glenco
Anyone got any ideas??
Keep ringing and be very polite :D

Glenco 09-03-2005 16:10
Re: New Speed Upgrades 8th March. (Part 4)
 
Ha Ha i will but cheeses me of as my mate round the corner phoned and with in 10 mins he was sorted.I cant handle the ****taking ;)

Lemonhunny 09-03-2005 16:13
Re: New Speed Upgrades 8th March. (Part 4)
 
I just phoned ntl to see about getting a new set top box, as I have the Pace box, and am currently on the 750k connection. Waited no more than 2 mins to get through to the CS rep. He was a very pleasant man who knew exactly what I was talking about and after. He immediately upgraded me to the 1mb that the Pace box takes. And was thereafter very apologetic that the first appointment he could offer me for the box replacement was April 5th. That wasn't a problem to me, and I made the appointment for April 6th as I'll be working on the 5th.
After telling me I would probably have to reset the box, and reboot the pc, he reiterated my appointment time, and I thanked him for his help.

All power to ntl, with whom I've never had a problem since the nynex days.

spr33 09-03-2005 16:14
Re: New Speed Upgrades 8th March. (Part 4)
 
I just rang CS again today to see if they'd upgrade me to 1mbit until I get my new STB on the 5th April. The guy on the end of the phone said that ALL current PACE STB owners will be getting the 1mbit upgrade until the new STB's come into play on the 5th, with in the next couple of evenings. I told him about other customers getting it upgraded manually and he said it'll happen automatically and I'm not one to beg so I left it. I just feel a little left out :P

Edit - And after seeing the above post, I feel even more left out :s

ian@huth 09-03-2005 16:22
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
And when ntl in the future once again increase their speeds to match their competition?... All PACE STB's will need replacing now or at least soon.

NTL started with a users paying for cable modems or renting them, ntl only changed their policy to entice new customers from dial-up and BT.
Perhaps NTL will then give the customer a £20 SACM rather than doing a STB swap. Even when the next round of speed increases takes place there may still be a 1Mb low user/introductory service that the Pace box is still capable of handling.

The only people that know what is the best approach to take are those within NTL who know all the costs, numbers involved and contractual obligations with suppliers. You don't know and I don't know all those details.

zovat 09-03-2005 16:23
Re: New Speed Upgrades 8th March. (Part 4)
 
Ok - here's my 2c

First of all : this is a FREE UPGRADE, and from what I can see, it is stated as being available over the next few months...

People seem to be moaning that they have not had their upgrade yet, and saying they should get a refund....

If you buy a computer in a shop, and a month/year later they offer a better computer at the same price - do you go in and demand a refund - No - because you got what you paid for at the time...

what NTL are doing is saying "we can give you more than you agreed to pay for, with no extra cost to you, but it might take us a little while to get everyone upgraded..." What it the problem with that?

You (and by you I mean we) were happy to pay for the old service, but now that there is a new shiny toy available, you feel you should get that, and free and right now.... I understand that - I want 3M and I want it now!!!

would you rather they waited until say June, when the rollout is complete (a wild guess - 2 and a bit month from now ;) ) and then they say "ok - everyone can have it", or let those as can get it now have it now, and those that can not will get it as soon as possible.

I have posted a few times on this subject - (and I will reiterate that I do NOT work for NTL) - and I am being constantly suprised by the attitude of people who are being given free upgrades, then complaining because it is not instant....

<Rant>
Without wishing to offend anyone (but I probably will) I have to say that from reading the threads (well most of them, I cant be bothered to read x000 posts of "mine isn't upgraded - do I get a discount ?" :afire: ) It appears that the only way NTL could have kept you happy was to do nothing - no upgrade, nothing - stick with the old bandwidths and there would be far less complaints...

In My Opinion NTL have done a great thing here - they have provided a much better service at the same cost - so stop complaining.

Granted - CS don't seem to be the most informed people on this subject - but this is not new either.

I went to the online upgrade page - and it said "sorry - contact CS" - as the browser didn't seem to play - I tried again 5 minutes later (on a different PC, running Firefox) and it upgraded me - within 1 minute, by CM was rebooted and I was on the new service :clap: .

If this hadn't worked I would expect to try CS and get nothing, then come to this site, and someone would probably be able to tell me whether it was available in my area yet - and if not, when it would be..

once again - can we try to look at the positives - FREE UPGRADE - rather than the negatives - Not instant for all.

</rant>

Ok - my 2c has been said - thanks for reading :angel:

knightz 09-03-2005 16:32
Re: New Speed Upgrades 8th March. (Part 4)
 
hi,

just phoned customer services & got my upgrade withy no problem, just a reboot & enter pid,,, (samsung 3ghz) thx ntl,!!!!:)
great work!!

knightz :D

Mattitude 09-03-2005 16:35
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by zovat
<snip>
:clap::clap::clap::clap::clap:

fatlip180 09-03-2005 16:35
Re: New Speed Upgrades 8th March. (Part 4)
 
i can see what ure saying mate, but i the argument to say that people shouldnt moan cause its a free unpgrade isnt a valid point. It shouldnt really be fronted as a free upgrade, rather a progression of the service. With so many BB providers around nowadays Ntl needs to progress their own service otherwise they wouldnt have any customers. they arent the cheapest BB provider and probably never will be. what they should concentrate on is providing a good service, and by upgrading bits and bats of exsisting customers BB isnt good service. And dont get me started on the Cs's

EDIT: BTW im not having a go

penfolder 09-03-2005 16:37
Re: New Speed Upgrades 8th March. (Part 4)
 
My first post. just phoned CS. upgraded to 2mb within half hour. brillliant.

stop the whingeing.

M

Mattitude 09-03-2005 16:42
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by penfolder
My first post. just phoned CS. upgraded to 2mb within half hour. brillliant.

stop the whingeing.

M
:welcome:

on the nose 09-03-2005 16:43
Re: New Speed Upgrades 8th March. (Part 4)
 
ntl are offering 1mb for 17.99 why should i pay 24.99 for 750./
when they change my pace box, they worn't change any cables will they,as ive just set up on wireless for upstairs computer.
thanxs otn

spr33 09-03-2005 16:44
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by on the nose
ntl are offering 1mb for 17.99 why should i pay 24.99 for 750./
when they change my pace box, they worn't change any cables will they,as ive just set up on wireless for upstairs computer.
thanxs otn
No, they shouldn't change any cabling - a straight swap.

zovat 09-03-2005 16:48
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by fatlip180
i can see what ure saying mate, but i the argument to say that people shouldnt moan cause its a free unpgrade isnt a valid point. It shouldnt really be fronted as a free upgrade, rather a progression of the service.
I would agree that this is a progression, but the point stands - if you purchase a service, and that service then changes - you are still getting the same service for the same money, its just that there are better services out there, and you will get that service at no extra cost, as soon as it it available.

Quote:
Originally Posted by fatlip180
With so many BB providers around nowadays Ntl needs to progress their own service otherwise they wouldnt have any customers.
Agreed

Quote:
Originally Posted by fatlip180
they arent the cheapest BB provider and probably never will be. what they should concentrate on is providing a good service, and by upgrading bits and bats of exsisting customers BB isnt good service.
It isn't perfect, but as I said - would you rather they waited until it was done everywhere, then released it - denying those that are now upgraded the extra 2 months of upgraded service in order to stop anyone feeling left out?

BT didn't wait until all exchanges were BB enabled before rolling out their BB services - so why is NTL any different?

Quote:
Originally Posted by fatlip180
And dont get me started on the Cs's
I wont - I think we all know how they can be

Quote:
Originally Posted by fatlip180
EDIT: BTW im not having a go
didn't think you were- this is a forum - opinions differ - otherwise it would be a quorum :rolleyes: (sorry :blush: )

ian@huth 09-03-2005 16:49
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by on the nose
ntl are offering 1mb for 17.99 why should i pay 24.99 for 750./
when they change my pace box, they worn't change any cables will they,as ive just set up on wireless for upstairs computer.
thanxs otn
You don't have to pay £24.99 if you don't want to. Ring up and ask them to downgrade you to 1Mb and save £7 per month.

pdjkeelan 09-03-2005 16:54
Re: New Speed Upgrades 8th March. (Part 4)
 
Thanks to a very nice lady at ntl, i'm now on a 2Mbit connection instead of 750k, third time lucky i guess :)... but i still stand behind all the points i made throughout this thread :)

yer nice one 09-03-2005 16:57
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by fatlip180
hey guys, looking at the title saying speed upgrades 8th march - could anybody confirm wether this is true? I am in the NW england and i am on 1.5mbit service.

The reason i ask is that i rang cs yesterday about another issue and while i was on i asked about the speed inscrease. the guy told me that the speed increases wont be starting until the end of march/beginning of april. Then i look on here an its the 8th of march?? I have reset my cable modem and havent had an increase, so all i ask is`.... who is right

thanks
You can update manually if you have a cable modem, there is a link around some where sorry dont have it on this pc,

dilli-theclaw 09-03-2005 17:04
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
Thanks to a very nice lady at ntl, i'm now on a 2Mbit connection instead of 750k, third time lucky i guess :)... but i still stand behind all the points i made throughout this thread :)

Quote:
Originally Posted by pdjkeelan
Everybody is saying be greatful for the free upgrade, I don't understand why?
Still not greatful for your upgrade then?

Mags 09-03-2005 17:05
Re: New Speed Upgrades 8th March. (Part 4)
 
After phoning for a second time and asking nicely (well, ok I begged :) ) my stb has been upgraded to 3Mb. I didn't have to go through the autoreg process again which seems a bit odd as others have had to but downloading from ftp.mirror.ac.uk is giving me speeds in excess of 300Kb whereas I used to get about 180 so it seems to have worked. Thanks NTL :)

Mags

yer nice one 09-03-2005 17:07
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by orangebird
Speeds of 10 or 20 meg may be in the future - but if the manufacturers don't make the right stb for that speed, or the cost is too much, what do ntl do then? All they can do is pass the cost onto the customer. Which I don't beleive would go down too well.... :erm:
Thats why I recon NTL should supply cable modems to every user, 18mb the current modems can handle, if im not wrong, (correct me please)
__________________

Quote:
Originally Posted by pdjkeelan
That's why i said all users should have and should be given SACM's in the first place, what's the speed on some of the SACM's? 38Mb? More than enough for current and future usage. It's just unfortunate NTL didn't think ahead enough to see that they should have always used SACM's but it's horrendous to see them still using STB's at the moment they have the ability to upgrade all users with a SACM but instead they're choosing to replace the STB. Absurd if you ask me.
replacing the stb must cost a fortune,

TigaSefi 09-03-2005 17:12
Re: New Speed Upgrades 8th March. (Part 4)
 
Cheers to Debsy42 and Scrotnig (sp?) it been fantastic already.

pdjkeelan 09-03-2005 17:15
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by dilligaf1701
Still not greatful for your upgrade then?
I'm greatful to the lady that put it through, i never said i was greatful to ntl... sure i'm happy it's been done but it's in response to competitors speed increases it's not "a gift" it's a way to keep customers.

th'engineer 09-03-2005 17:16
Re: New Speed Upgrades 8th March. (Part 4)
 
Well no hint from BBK will see if ignition might know.

I dont want to stay in the dark when

dilli-theclaw 09-03-2005 17:18
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by pdjkeelan
I'm greatful to the lady that put it through, i never said i was greatful to ntl... sure i'm happy it's been done but it's in response to competitors speed increases it's not "a gift" it's a way to keep customers.
Ok. :confused:

alferret 09-03-2005 17:22
Re: New Speed Upgrades 8th March. (Part 4)
 
went online to upgrade to 2mb manually rebooted the modem and connected to modem on 192.168.100.1 checked operating config and i have
Code:
Maximum Downstream Data Rate : 2048000 bps
Maximum Upstream Data Rate : 200000 bps
downloads at around 240 compared to 90.

For a freebie regardless of any cap well done NTL you have restored faith in the faithless ;)


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