Re: Green box doors left open
 

Perhaps a PM to Simon for inclusion in his discussions with Ntl!! :)

Re: Green box doors left open
 

Chris: Sorry :angel:

Perhaps... maybe not the most ideal of things though.

Many estates have some sort of neighbourhood watch scheme (as far as I'm aware) and this could be something to go along the same route and ntl could offer them some sort of incentive for them to do so (would probably be a lot cheaper than continually fixing broken boxes - they're not doing so at the moment, but going forward, if they keep getting damaged, its just postponing the inevitable in that they're all gonna have to be fixed sooner or later.

Re: Green box doors left open
 

Giving the keys to Cabs out to members of the public could lead to more problems than it solves. What if a key gets dropped and someone picks it up, opens a cab and wrecks it or has a play with the cables.
A better idea is a responsive, properly run and easily accessible open/ damaged cab report function. Maybe they should put a phone number on the outside of the cabs so people can ring in if they are left open? Coupled with a web based reporting function the number of open and damaged boxes could be reduced drastically.

Re: Green box doors left open
 

Some cabs in the dodgy parts of Luton are just wires sticking out the ground! they are the lift off type, the lid is missing and the shells is as well. the tags are all labeled, anyone can disconnect or reconnect or just cut. 9 months after reporting its still the same. the locals don't care, they have mostly gone over to Sky!

Re: Green box doors left open
 

The latter would create a more costly solution but I totally agree it would be the better way forward. They could then look to see which areas have the most problems and perhaps make stronger boxes to go in those areas to try and counter the damage being done.

With the first point, perhaps not giving the keys to the public, but perhaps giving them some way of securing the cabinet like a strap that can at least hold the doors shut to stop them swinging around for them to be broken off.

Re: Green box doors left open
 

NTL shouldn't have to look at the problem of doors being open on green boxes. They should make sure that the boxes are sturdy enough and have adequate locks which would prevent most of the problems. Some of the smaller boxes are so flimsy that it doesn't take much effort to completely destroy them. Perhaps the boxes could be wired up to send a signal back to HQ if doors are left open, shouldn't be too difficult to do.

Open boxes can result in damage which we customers ultimately have to pay for. Loss of service can result with affected customers joining the call centres queues and maybe demanding compensation. Again customers have to bear the cost. Illicit connections could be made in the open boxes with resulting arguments about such things as the size of a customers phone bill maybe running into hundreds of pounds for calls to premium rate numbers.

Prevention is better than cure.

Re: Green box doors left open
 

Of course prevention is better than cure, but the short-term costs that would be incurred by such a project would be massive. Going into the long term they would probably balance eachother out so it would be a worthy investment. Some of the BT boxes I've seen around look proper solid yet the NTL/Telewest boxes just look no stronger than a cheap computer case.

I think NTL need to have a quick scan around - perhaps ask for some information from the contractors who fix the problems out in the field (give them something for doing so over the period of a week or two - maybe a day extra holiday for the year or something) and find where the worst condition boxes are, and do them first and see how it goes.

Something monitoring the boxes to see if they've been opened etc is a great idea - its been done with computers, so I see no reason why it cannot be done with something like that too.

Re: Green box doors left open
 

I know BT boxes look more solid as they are in fact from the GPO days and i've seen cars comes off far worse when hitting one but even the newer ones are better quality than the ali foil ones that NTL use. they have also set up trials with monitoring cab boxes both for security and illicit access reasons. an engineer has to type in a security code via a mobile call to let BT security know they are entering a cab. from what i'm aware of the NTL contractors are given (if they are lucky) a damage number to report problems on. This normally consists of leaving a message and nothing more. compare the 2 and its a bit like chalk and cheese.:shocked:

Re: Green box doors left open
 

Yale Lock???
http://www.toucantools.co.uk/img/yal...R_RIM_LOCK.jpg

Just let people slam them shut.

Re: Green box doors left open
 

i lost my internet for nearly a week recently because someone had gotten in to our green box and yanked loads of wires out - i was not happy because they didnt compensate us for it, and it wasnt our fault - it had also been shut when they finished messing about inside

Re: Green box doors left open
 

I have replied before about my green box being open and my wires pulled out , and reading this post this is an ongoing problem that ntl are turning there backs to, dont tell me it will cost to do something about this , ntl will get there money back in the long run by not haveing to keep sending out engineers to fix problems . When i reported my box open for the second time in a week i was told by cs if it happens again we will have to inform the police that your area has vandles. Oh that will solve the problem then, i think not.

Come on ntl this is an issue that needs addresing all over the country by the sounds of it, you want new customers and keep them so why are you not sorting this problem out. or do you not care that your paying customers are haveing this problem.

Re: Green box doors left open
 

we have about 6 of these boxes spread out over 4 or 5 streets - the very large ones right outside our pub are constantly open, and the one on my street is broken and has no lock in it at all. people keep getting in it and pulling wires out - plus they keep putting rubbish in there. and im almost certain an NTL engineer left the large box near the pub open - so if they cant even learn to shut them what chance do we have

Re: Green box doors left open
 

So are you happy about having higher bills in the long run, I am not, its cheaper to send an engineer out than replacing with a better box, vandalized boxes only seem to happen in less desirable areas!

Re: Green box doors left open
 

Rubbish


Thats you saying im ok , sod the rest

Re: Green box doors left open
 

Please define one of these "less desirable areas" you mention... are you talking about council estates??
Seeing as the majority of NTL customers could come from council estates... if these boxes are so often vandalised and they all need engineers to fix their problems, surely it would be better to fix the box with a better and stronger model and eliminate such happenings to re-occur in the future?

It's all very well continually fixing something - it keeps NTL's engineers in jobs, but it certainly wont keep customers if they keep losing their services through NTL's inability to install adequate housing for their equipment out on the streets!!

Re: Green box doors left open
 

Ok an example. BT box at end of my estate. council estate, mostly now private ( does this count) Been there since 1974, sat on, drawn on ,p##ssed on etc. ive worked in it, solid as a rock. Few licks of paint...very rarely! but its never open and on the odd occasion, its been shut within hours. NTL, newest cabinet in ex C&W area 2001, fell off when i opened it, won't shut , had to tape it together. NUFF SAID

Re: Green box doors left open
 

Sounds like you're heavy handed :p:
Just kidding... to be fair, just looking at a locked up NTL box, you could say they're not as strong as the BT boxes. It doesnt look good for these boxes to be taped shut, but nice one for doing that sweaty... I'm just wondering how many engineers would tape the box shut in the same situation, or if they'd grunt and just lean the door against it instead (like the guy who fixed our TV a while back). He said he'd report it, perhaps he did but its still broken.

Re: Green box doors left open
 

THe one down my road looks like a minature house, and quite reqularly have I seen NTL engineers using it. Have NTL taken over some of the boxes?

Re: Green box doors left open
 

Possibly... perhaps its like a remote brew room where the engineers go for lunch :)

Probably not though, its probably just a main area unit which supplies to all the smaller ones

Re: Green box doors left open
 

Easy to lock them....EXCEPT whaen some vandel has wrecked the lock!!!!
__________________

And easy to report...Unless ,like here, they've made the guy who looked after the cabs REDUNDENT!!!!!
Spike
Oh,& i do report them to my Line Manager & try to secure them!!!

Re: Green box doors left open
 

I can report that the aforementioned box in Knutsford is now shut - or at least is was on Saturday lunchtime.

See, it does work after all :tu:

Re: Green box doors left open
 

Most of the time when I see NTL boxes, the top is mising it's paint & showing the Galvanised casing. No harm to it but it shows the poor quality if it comes off so easily.

Re: Green box doors left open
 

Belive me it won't keep NTL engineer's in jobs, whether they need fixing or not!
__________________

Yes i think a Challenger tank might come off worse if it hit one of those.

Re: Green box doors left open
 

when a BT cabinet is uplifted (i.e changed for a newer one) the old one normally stays put cos its too damn difficult to move, i think they grow roots!

Re: Green box doors left open
 

There is indeed. However giving the public an email address to report open cabs simply wouldn't work. We need acurate information, postcode, street name and if possible cab number. There is also the high possibility that people will abuse this email address to get in touch with ntl regarding other matters. In an ideal situation we should have these reported directly, this would reduce the information being passed onto the wrong department by the CS agent. Simply put, we wouldn't have the manpower to do it

Re: Green box doors left open
 

Why would people abuse the email address with queries meant for another department? To be able to use the email address they have to know that it exists. If the address is listed together with email addresses for all other queries then it's simply a matter of choosing the right address for the query you have. The only reason then that I could see for people abusing the green box query address would be if they are not getting any response from emails sent to the correct address. Of course this will only work if NTL acknowledge receipt of all emails and respond to them which unfortunately doesn't always happen. The remedy is in NTL's hands and if they do the job correctly customers will be more than ready to help them.

Re: Green box doors left open
 

An email wouldn't be a good idea. I think,however, a web-based form that just asks for the relevant details would be good. This system could then email whoever needed.

Re: Green box doors left open
 

Yes but again this would be subject to abuse I feel. We once had a customer cancellation line which customers used if they wanted to cancel a technician attending. 2 days after going live it was under abuse. Word had obviously spread of it's short call q's and people called wanting to report faults and demanding engineers. it got so bad that it was taken down around a week after going live.

There is no easy answer on reporting of open cabs. Most departments don't know who to send it to. Often we get an email from another department who recieved the information in error. I webbased form for employees I think would be better to ensure its passed to the correct Team

Re: Green box doors left open
 

If the online form is designed to only allow bits of info, it would only work for box reporting... i.e. combo boxes for postcode where the box is (one for each character of the postcode). A number box for entering in nearest building number and another combo box to select type of problem (doors open/missing, road accident etc) and a button to submit it.

Perhaps make people login to the site using their account login - would stop anyone just filling it in willy-nilly...


indeed. I reported the box near us a few weeks ago... the door is propped up against the box, but still not on its hinges. I will be calling them again later. If we all made a point of reporting boxes when they're left open or vandalised or the doors are missing, NTL should realise the trend of more calls for such issues and the powers that be should do something about it. No call centre can continue to take so many calls for such issues.

Re: Green box doors left open
 

That response says a lot for NTL's systems (or lack of them).

Customers will usually only abuse a system if the correct method is getting them nowhere. Why do you think that this site was started in its many incarnations and still exists today. Customers (and NTL staff) need to know who to contact and how for a given situation. They need feedback on how their query / problem is being dealt with.

Going back to the cancellation line you mentioned could this not have been a menu item on the telephone system with no human intervention during the call?

Press 6 to cancel an engineer visit.
please enter your customer reference number after the tone.
in case we need to cantact you regarding this cancellation please give a contact telephone number after the tone.

This could then generate a printout at the appropriate department or whatever means of informing them, maybe ringing the cancellation department and repeating the information to them.

When setting up the engineer visit the NTL agent could inform the customer of how to cancel the visit and what information would be needed to do so advising them of their customer reference number which would be needed.

Re: Green box doors left open
 

Indeed. Where I work is no different though... companies need to learn. They need to research such things properly and design their systems around this. Like ian@huth said, if people dont have an option to report something through the right route, they'll choose the one that gets their query dealt with in the quickest time possible (or for someone to tell them which option is the right one to take).

Re: Green box doors left open
 

if only it were that easy. I work in a non customer facing department that replies on information being passed onto us effectivly regarding cancellations. This cancellation line was implemented into our call queue in an effort to drive down wasted service calls. It was useless as the majority of people called to report a fault. Most where given the direct number by CMC!!

Re: Green box doors left open
 

I phoned c s the other week because i saw the door of the green box which im conected too off and the lock looked damaged , today i had to have someone out as my internet went down and the engeneer told me that a new lock has been put on it, its good to here that ntl checked it out and have repaired that one.

Re: Green box doors left open
 

the green box just down the road from me is allways open the geezer comes and locks it up and within hours its open again . infact i recon it runs better open cools the lines down :D

Re: Green box doors left open
 

Mine was just open. Closed it with a long screwdriver. Not sure if engineers left it open or brats had tampered with it.

Re: Green box doors left open
 

If there is someone reading that can do anything about an open cabinet atthe bottom of Hargrove Avenue in Burnley, outside the Malt Shovel public house I noticed that it's wide open.

Getting it closed before the rain fills it would be a good idea.

there are no number markings on it as it's been repainted in bright green.

Lot's of wires foir the local kids to pull though.

Re: Green box doors left open
 

Outside a pub? It's not rain you want to be worried about :D

Re: Green box doors left open
 

lets face it......"c.c just dont care.....Sud contractors care even less about this, have you ever tried pee'ing up a rope???????

Re: Green box doors left open
 

Could you try to make sense?

Re: Green box doors left open
 

it took a few goes but I got 99% of that :D

The box now appears to be closed.

Re: Green box doors left open
 

To bring some clarification to this matter, there are two types of cabinet's, mux cabs and dp's.

Mux cab doors should be (in most cases) alarmed, and as such when they are opened an alarm is reported back to the management platform and a fault raised for an engineer to attend and close the cab within 24 hours. These cab are of higher order and as such are deemed more important than their lower order equivalant - the dp. This process generally works well.

The DP cab doors are not alarmed and as such we rely on reports from the general public, or passing engineers, to inform us that the doors are open. From receiving the report the job should filter through for a Service Tech in the area to attend and close the door. However this process, to be blunt, does not work very well, and as a result the information will generally not get relayed to the correct department. This is a lack of education at the front end, i.e. who originally takes the call in the faults team from the customer. Being realistic, there are thousands of DP's across the country and inevitably there are many open either due to vandalism or simply lazy contractors. There will never be a complete fix to this situation (i.e. all cabinets secured) but I personally feel that ntl could make the process more efficient.

Hope this helps!

Re: Green box doors left open
 

Why not alarm the doors on all cabs?

Re: Green box doors left open
 

makes perfect sense to do so, but I would assume its down to the costing along with everything else...

Re: Green box doors left open
 

I would not have thought that it would be that expensive as all the cabs have telephone lines and cables that could transmit the status of a switch on the doors. You also have to consider the cost of not doing it against the cost for doing it.

Re: Green box doors left open
 

very true, but as more and more boxes are found to be fubar-ed, then its gonna be a huge cost to firstly repair them, then secondly install a monitor.
They then need some sort of system at their offices to show the current status of these sensors.

Its a good idea and it would work quite well, but NTL appear to prefer spending the money elsewhere at the moment...

Re: Green box doors left open
 

If the boxes were electrified it would put the kids of or maybe rig them with high explosive

Re: Green box doors left open
 

That would be an expensive project and involve a lot of man hours. It just aint gonna happen, and as jonifen rightly pointed out these alarms would then need to be monitored by someone & something, and there would need to be a tech available to react when the doors are opened. Remember ntl consider these cabinets to be of low order and priority. Also there are many doors out there which are open or not locked properly and are not affecting service so from ntl's point of view why should they throw money at this?? You'd be surprised at just how much it costs to truck roll an engineer to a fault, especially a Networks Engineer.

Re: Green box doors left open
 

I live 2 houses away from one of these boxes and i would be more than happy if i had a key because it seems the local kids have one :mad:

Re: Green box doors left open
 

If you look up a few posts you will find another post of yours that says that some cab doors are alarmed and explains what happens when the alarm goes off. So a system already exists which needs to be monitored by someone and something. What is different about techs being available to react to these alarms and techs being available to react to customer reports? You appear to suggest that NTL does not have any system to relay customer reports of open cab doors so if they were all alarmed there would be no need for a further reporting system.

Why should NTL throw money at this? Well, open doors can mean vandalism and loss of service to customers. This costs money to resolve, repairing the damage and maybe compensating customers for loss of service. It could also lead to losing customers who suffer as a result with the cost of that loss eventually adding up to far more than the cost of installing alarms. I wonder how many of the open cabs have had someone with a phone and a couple of crocodile clips stealing phone services which ultimately some poor customer is charged for? I can just imagine an irate customer ringing up to ask why there are £50 of premium rate calls on their bill and being told that they must have made the calls or allowed some phone dialler to be installed on their computer. NTL couldn't possibly be at fault for not having properly secured cabs or any sytem to deal with open ones.

In a way those cabs are an extension of our wallets and should be secured properly.

Re: Green box doors left open
 

The primary difference is there are 10-20 times more lower order cabinets compared to higher order. Also there is no expensive equipment within the lower order cabinets. If one is vandalised it may affect 10-20 customers at a time and to be honest they aren't vandalised that often. You have to look at it from a company point of view and the return on investment to install alarms, monitor them and react just isn't there. The cost of repairing the odd damaged/vandalised DP is minute compared to actively monitoring and closing the doors.

To answer your other couple of issues, very few customers actually demand compensation and when they do they recieve peanuts, so this really isn't an issue. Secondly I agree there is the possibilty of customer fall out from disrupted service but I believe ntl would regard this as acceptable losses.

From personal experience I would say that ntl are far more intersted in gaining new customers than worrying about it's current customer base, mainly because the majority of people are inherently lazy and will not jump ship, so why should they worry?

There is an obvious financial undertone to all that ntl does, you have to remember that this a company run by the banks to make as much money for it's shareholder as possible, full stop. Everything else, including you and me, is an after thought. Once you accept this life becomes much easier!!!:Yikes:

Re: Green box doors left open
 

Its obvious and plain to see with the amount of complaints about green boxes on this forum that it is an issue that ntl needs to addresss rather than just ignoring the problem , Theres no need for all this fancy allarms being fitted and then haveing to employ some one to man the situation , a simple fix would be for ntl to make there boxes stronger and not with flimsy metal like the one im connected too which rolls back and forwards when touched.

When new customers come ntl should more than try to keep them , and if addressing this problem can help then so be it.
Im speaking from experience , i had my phone line pulled out when the door was left off , a week later the door was off again , after i phoned cs a new lock was installed on it , but my first reaction was if this continues i will go back to bt. At the moment im happy because the door has stayed on since the new lock was put on , And lets face it ,if these boxes were given a priority and sortet out then we wouldent need this thread would we.

Re: Green box doors left open
 

i'm glad i live in the middle of a mile long road with only about 10 houses on it in a row! don't think our box has ever been vandalised (touch wood)!

if i did see one open i definitely would report it though.

would it not have made more sense for these things to be underground with grid-like lift up covers? i know it can't really happen now, there must be millions of them!

not sure if this has been mentioned, only read 7 pages of this, got to the animal pee bit :erm: (engineers - carry a bottle of dettol spray maybe???), but isn't there a privacy issue - could someone listen to your phone calls through an open box??

Re: Green box doors left open
 

The ntl kit couldn't be put in pits as it is too big, this wouldn't be practical. However, yes someone could listen into phone calls, and make them on your line, if they knew what they were doing. :Yikes:

Re: Green box doors left open
 

where , who do i ring ?????

Re: Green box doors left open
 

:D Try maybe Paul Daniels or David copperfield coz from my experience no ammount of locks or screws will stop kids from breaking into these thing............
Perhaps it requires a little magic!:D

Re: Green box doors left open
 

The reason the kids can get in so easily is because contract installers who have either lost or have never been issued keys have used screw drivers and spades to force the cab doors open.
The chassis is bent and the only way to sort this is to replace the whole cab.
This will never happen as NTL donot have anyone to maintain the cabs let alone do any worthwhile maintenance or audits. Cabs and mux's are a disgrace in the South Manchester area.

Re: Green box doors left open
 

Its not only contractors though is it!

There are quite a few rough "in house" Engineers too!!!:confused:

Re: Green box doors left open
 

maybe, but the vast majority of the problems ARE caused by contractors.

Re: Green box doors left open
 

keys are a problem, I was supposed to have been issued keys about a week ago and still they have done nothing:mad: . unfortunately we have to either pry open the cabs or if we lucky can use pliers to get in, not good i know but we have a job to do.

Re: Green box doors left open
 

Try knocking back installs then and see how fast your T/L will get your keys to you, all though I know you get paid per job but it is no excuse (and you may be trying to do everything you can ) but saying "I was supposed to have been issued keys about a week ago and still they have done nothing" is no excuse, if your pay had been messed up would you wait for them to sort it or would you be badgering them 24/7 ?!?!?!?!

Re: Green box doors left open
 

This is just typical, as long as it's someone else's fault. And it's not unusual

Re: Green box doors left open
 

I agree with sollp ,the majority of problems come from contractors,but its not the engineers fault(not always anyway).The blame lays with the actual company and not the individual.NTl themselves would (to an exstent) preach "QUALITY NOT QUANTY"
Where as its the otherway round with contractors coz all they want is to make as much money as possible with no regad for quality ets(the big 5????):rolleyes:

Re: Green box doors left open
 

I do agree with you on this PS1, there is only a small majority of us who do take pride in what we do, i myself try to make as much of a professional job as possible, I have to re-pull my cable form my house to the green tomb stone cab, the guys who did it... this was before i started working for NTL, only fitted me with RJ6 cable and the distance to the cab is about 250meters, With no amplifiers in tomb stone cabs i should be on RJ11 cable, i spoke to the guy's who did it and i was told " oh wasnt a nice job so we pulled RJ6 cable through as its much easier to work with:erm: ":td: , so probably explains my low power level. i dont care how nasty of a job it is, if a job requires RJ11 i will pull it with RJ11. sorry for the Rant, i love my job;)

Re: Green box doors left open
 

PS1 its the big lie

Re: Green box doors left open
 

i dont know of any in-house techs who would try to open a node or a mux without the correct key. If I lost any of my keys I would not attempt to open a cab. I do feel sorry for the contractors though, if they loose a key they are charged for replacement.

Re: Green box doors left open
 

loosing keys for contractors doesnt seem to be the main issue,i think not having them provided in the first place is where the problem lies!

(along with not being provided with a lot of other essential stuff to do a quality install).:(
__________________

and YES INDEED, it is the BIG LIE hairy mick!:tu:

Re: Green box doors left open
 

Just shouted at the local youth for taking off the Green cover on my local box and they put it back Sharpish!!!!!!!!!!
Hopefully my windows will be alright!:erm:
Reported it to CS and they said they would put it through to faults.:disturbd:

Re: Green box doors left open
 

The easiest way is to call faults rather than CS and advise them to email it off the the service tech dispatch department. I can't give you the email for obvious reasons. Information needed will be Street Name, Postcode (full if possible as narrows down the location) and Cabinet number if possible also.

Re: Green box doors left open
 

Its easy to report an open cab the problem is fixing it.
Service techs get sent the job to close it but if the lock and bars are damaged we do not carry any spares, we send the info to out principle techs who pass it on to the Civils dept who in turn put it onto a data base, god knows what happens then.

Re: Green box doors left open
 

Check your PM`S!
And thank you.

Re: Green box doors left open
 

done and done

someone will close it tomorrow

Re: Green box doors left open
 

Should now be getting spare,generic, locks from your line manager.

Re: Green box doors left open
 

not in manchester my friend

Re: Green box doors left open
 

helo
ust seen that MY green box has had it doors moved (well to the ground :)) i have placed them back over the door space .

so who do i ring ?
is there a ntl email i can use ?

Re: Green box doors left open
 

You should ring NTL customer services who wil initiate a quick speedy response, and will have the cabinet door fixed and closed by the time you retire at the age of 67.

Re: Green box doors left open
 

What road in Rochdale?

Re: Green box doors left open
 

the green boxes doors are back off ,

Re: Green box doors left open
 

That made me laugh!

Last Summer my BiL rang NTL reporting the doors being off our green box, it was months before they were fixed.

Re: Green box doors left open
 

Can't think people will bother now it costs to call them.

Re: Green box doors left open
 

Yep, and it'll still cost them when some little scrote vandalises the box and they have to ring about having no service at all.... :rolleyes:

Just ring them!

Re: Green box doors left open
 

I used to, even though I wasn't with Ntl any longer but I won't be now.

Re: Green box doors left open
 

I think there is an 0800 number on a sticker in the box, if that ain't removed, that you use to report a open box.

Re: Green box doors left open
 

No I wouldn't ring until my service went down!

At least I would have a smile knowing NTL may have to pay out hundreds or thousands for repair work!

Not to mention the nice little discount retentions will give me for loss of service!

Re: Green box doors left open
 

Every single box around here seems to be missing bits at the moment - all have their front panels off, if not other bits hanging off too (exposing everything).

Re: Green box doors left open
 

I've seen these green boxes before, i knew they had something to do with NTL, but i didn't think they could cause much damage to peoples services, since there is no security at all on them, they are not even locked, the ones down my area have been ripped apart, you see all them brown wires all over the place.

What i don't understand is, if they really can do lots of damage to peoples service, why does NTL not try to make them slightly more secure by putting better locks on them or something?

Re: Green box doors left open
 

Either they havent looked into it, or have found that it is cheaper just to deal with the reprocussions than rennovate every box.

Re: Green box doors left open
 

You know what would make NTL REALLY sit-up and take notice? It's when the little idiots open up the side of the main green box where all the telephone connections are made and instrad of just simply ripping out the wires, to take out a fair few pairs of wires and reconnect them to other terminals so all of a sudden all the phone lines in an area become miexed up and when the NTL phone customers start to complain, not only will faults have a headache soering out the mess, so will the NTL accounts department have a right royal headache having to write off the cost of phone calls. If what was to be done enough that some higher management would then notice this and possibly make an order to get the green cabinets alot more secure.

Re: Green box doors left open
 

Hi All

bdav has it in one. we looked into replacing all the cab's that were in need of a uplift in Telewest the project was given X budget and that lasted about 3 months. They pulled the whole idea and resorted to telling us to tape it up, ties string to the doors ect only in extreme circumstances would the cab be replaced. The locks will be replaced on a "as and when" basis but there is only a few guys still employed to do this and they are very busy trying to keep up with essentail network repairs.

Re: Green box doors left open
 

What a marvellous idea! :D

Re: Green box doors left open
 

I know it's a brillient idea! If you hit any company in the pocket and flood them with complaints then the issue of the cabinets being too-easy-to-open will be addressed.

• It'll cost NTL to write off chargable phone calls.
• It'll cost NTL to always go and fix the cabinets.
• It'll always cost NTL the time having to handle a major upsurge in complaints.

Finally should enough evidence be gathered, see if it's possible to get the media involved and also OFCOM. Think of it. Someone might need the emergency services but can't call them in time because of a vandalised green cabinet.

Problem is that the problems are managable and within NTL's budget so NTL does not assign a priority to these issues.

Simple business logic really.

Re: Green box doors left open
 

:rolleyes: grow up.

---------- Post added at 12:35 ---------- Previous post was at 12:32 ----------

SDo, you hit a company with very tight pursestrings and little spare cash in the pocket, and then expect them to react by spending more money? Yeah, cracking idea... :rolleyes: :dunce:

Re: Green box doors left open
 

Padlocks are cheaper than refitting cabs.

Re: Green box doors left open
 

Hmmmm funny that because it seems NTL keep finding money to buy other businesses or buy into other businesses! :dunce:

---------- Post added at 14:05 ---------- Previous post was at 13:56 ----------

If NTL gave their so called engineers key's in the first place there wouldn't be a problem or at least not on the scale it is now!

After all it's NTL's staff who destroy them when doing repairs or install work when they have no key to access them. So what do they do? They break them open! :td:

---------- Post added at 14:14 ---------- Previous post was at 14:05 ----------

And let's not forget what happend to OnDigital/ITVDigital, They kept spending money they did not have and look what happened to them!

Re: Green box doors left open
 

Indeed I totally agree.

EXCEPT for the part about ITV, they didn't have the money they were spending because they were stupid in trying to sell second division football on a Pay-Per-View basis... and relied on funding the whole operation through this.

Also I go past a green box every day that is WIDE OPEN... it has been this way for about a month, despite the fact that it's an NTL one and I have seen NTL vans driving straight past it, and one even stopping at it.

Re: Green box doors left open
 

The box near us is left open!. The postcode is PR9 7RL and it's on Canning Road. If any can help getting it closed.

Re: Green box doors left open
 

Do what i did , The box that my services are connected too was gradully being pushed onto its back . You could see the wires underneath. Kids were often pulling at them.
I phoned cs and reported it ,2 weeks later still the same
I next reported it on virgins web site , another 2 weeks passed still nothing (by this time it was on its back , how the services were still connected i dont know)
My next step was to fill in a complaints form again on the virgin web site . I had a reply back straight away telling me i will be getting a phone call from someone at the complaints department in the next day or so.
2 days latter i did , i explained every thing to the guy , who was anoyed that virgin had not looked into this and anoyed that no one had phoned me regarding this as well. I was promised this would be delt with . 3days latter the box was upright , and a few weeks later i came home from work to find a brand new box had been installed .
So if you get no joy when reporting something in the normalle way Make an official complaint.

Re: Green box doors left open
 

I would have put a new lock on it myself and kept VM out.... Lol

Re: Green box doors left open
 

http://allyours.virginmedia.com/forms/cabinet.html

just a reminder for anyone not wanting to go through 15 pages:D

Re: Green box doors left open
 

What an excellent find. Well done Pillhead.

Re: Green box doors left open
 

Well done, I was just contemplating the nausea of filling in the VM online tome when I spotted your post. Just a few seconds and job's done using this form!