Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

:LOL:

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

2mb subscribers won't be happy. :-)

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Why ?

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If this is true surley it is just a way to make sure as many people as possible will sign up for the 3MB package?

I hope it does not happen and that in fact the upload for the 3MB line is higher than predicted....... :)

Just out of interest if 256( Which it is now) =32KB/s what would 300 be?? 35? 36?

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

37.5KB/s - but you will never get this, just as you will never get 32KB/s from a current line.

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Well I am disgusted. Thats now 4 free upgrades I have had from ntl in 2 years without me doing anything, and I am getting sick of it. Where will it all end?

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Heh. On second thoughts, a ~15% increase compared to the others does seem a little bit..harsh. To me it seems to of been psychologically set like that, to make the people think of a big increase when its not much really.

Though if this is linked to capacity issues or whatever technical reason behind it then i have no quarms :)

(ftr, not a rant, happy with the increase, it just seems a tad out of proportion with the others)

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Free? Thought we had to pay £25?

:disturbd:

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Thats a different rumour

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Ah well, that's ok then :shrug:

:D

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The £25 fee is not a rumour :), its been confirmed by ntl that this one-off fee will be charged to existing customers who want to upgrade to the new speed packages.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Thanks Mick.

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unkess you can blag it off retentions :D

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

How likely is that though?

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

4 free upgrades? we on different planets?

nice to see ntl reacted to the competition but it isnt much of a reaction is it, we looking at a tiny upgrade for the top tier once again.

64k -> 100k increase 44%
128k -> 200k increase 44%
256k -> 300k increase 17% hmmmmm

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

It is better than no increases at all. Takes a lot to impress some people doesn't it. :rolleyes:

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

*yawn* chrysalis it is really quite sad that you have nothing better to do with your time than slag of ntl...

we are actually looking at quite substantial upgrades for ntl-

300k-> 1mb = 333% of previous download speeds
750k-> 2mb = 266% of previous download speeds
1.5mb -> 3mb = 200% of previous download speeds

as for the upload speeds NOBODY KNOWS WHAT IS GOING TO HAPPEN!!!

but of course we can still slate ntl for it because they are the worst isp in the world right?! :rolleyes:

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mick yes no upgrade would be better

why?

because as a customer paying £37.99 I wouldnt be getting a slap in the face saying customers paying less deserve more of an upgrade.

To the guys defening ntl all the way has ntl ever done anything to annoy you, because if the answer is no that just isnt human.

NTL are cherry picking customers, is this legal way of doing business, I have no idea but it certianly isnt moral.

Monkeybreath if these upgrades are not finalised then why release the info to the public another big mistake.

To the mods with neil as the exception, you sometimes make me think you are on NTL's payroll with the name change from nthellworld.co.uk to something less agressive and with your continous one sided attitude, of course this si your website and you have the right to be like that so I am considering leaving and not posting again. I know this will make many people happy, but believe me I have had many positive messages from people on here about the points I have raised. I think there is a lot of people scared to speak up because they see the abuse that comes back after someone argues with the almighty.

Good night all.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Thanks for that fine, forensic analysis. ;) But you are of course wrong.

Your attitude is never always one sided is it Chrysalis? :erm:

The problem I see with yourself is that you appear to be just ranting for the sake of ranting, I could rant but where will it get me? You slag off ntl like you have some fixed obsession with it. I do not have a problem with critical comments about ntl, so long as they are constructive. This place has moved on from being just a rant site.

Well no it isn't because ntl have not released information on a wider scale to the general public as of yet about the speed upgrades, you know about these speed upgrades through visiting this site or other such sites that provide information on forthcoming services. You have the advantage of knowing about these speeds than most customers, who simply won't be aware of these speed upgrades, unless, like you, read this information on sites such as this one.

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My rant is far from one sided I have said many nasty things about BT, on both BT and NTL I have had more praise for NTL in the past, if you check my recent stuff on NTL it has mostly been negative yes.

Reasons for my negativity.
I want digital tv, no sign of it coming from NTL
I hate india call centres
I consider myself a power user and need to speak to a technically adapt person if I ring tech support.
I need a consumer broadband package that will allow around 50 gig a month in the package price.
I like to feel like the company values me as a customer.

Stuff that I dont like about NTL but I havent made a big fuss about.
Transperent proxies
Unreliable Email

Stuff I like about NTL
Convenient to get all tv/cable/phone of 1 provider
Free access to football highlights
Free to use cable modem
Flexible billing department
Online instant upgrading of broadband (BT dont offer)
Nice and very cheap to ring my friends and family who are on NTL.

This is getting off topic tho so wont rant on.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

But the amount you can download per month is being reduced by 500%

[From 1GB per day =30 GB per month to 5GB per month, reduction 25GB divide by smallest number to give biggest %!]

Ooops sorry wrong thread....

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Digi TV is on the way to Leicester.

Sorry about the call centre issue, FWIW I agree.

Get a business package if you want to speak to a technically 'adept' person when you ring tech support. If you are looking to speak to network management level people though you'll be disappointed, even business custs don't deal with networks directly, though business cable support are very good. Considering I remember you complaining about subsidising all those people who phone for basic queries don't see why they should subsidise you as you're too knowledgeable to speak to standard tech support who, necessarily, are not 30k a year network engineers.

Business package will give you 30GB/month + unlimited in office hours, altenately there are providers who can assist you.

Try using a smaller ISP with virtually no customers. While the people on the phones do their best you have to remember that some depersonalisation is inevitable with a company with over 1.2 million HSI customers.

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I have to say i agree with Chrysalis on his earlier point, i've noticed over the past while there's an awful lot of people on here defending ntl to the death, admin included. When i first joined up i was really impressed to find somewhere full of people like me, fed up with ntl's ineptness, and failing services, but over the months it seems if anyone slags off ntl now, they get told off for it, regardless of whether it's justified or not.

As far as the new upstreams go, i'd be pretty happy with 300k, although if the service is hard capped i'm going down to 2mb for a month or two, until i can sort out an ASDL line.

Out of interest, the person who grassed ntl's new upstream speeds, did they also say anything about caps? :-D

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They do not get told off about it, we are aware that ntl lets some of its customers down, so this place is in situ to offer help because they didn't get it speaking with ntl, so help is at hand for this here, but you cannot offer advice or help someone whose mission it is to just rant and you will always get mixed views, people happy with ntl, others not happy that clash.


No, nothing was mentioned about caps.

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What are you talking about :confused:

Of course it's legal - it's also normal. What has it got to do with morality.

Yeah, that's right, ntl pay me to be an admin here :rolleyes:

You know where the door is.

There are a lot of people bored to death of your constant whinging as well. Who exactly is "the almighty" :erm:

No, but to impose them properly needs monitoring equipment to be installed and/or maintained. Given how ntl appear to be cutting back on the staff to do this (not a smart move ntl :td: ) - you have to wonder how they are actually going to impose them properly. :dozey:

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:clap:

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Well, it really wouldn't be smart to risk losing customers over something that might frighten people off, over caps etc (remember some people won't know what 30gb/5gb is, and might be worried unnecessarily), then not even enforce it. It will be a negative advertising point, and i'm sure the likes of AOL will up their stakes even higher, by reminding people that they are UNCAPPED. Although, it is ntl we're talking about, they have been known to make huge mistakes before, still, this is surely beyond even THEIR ineptness!

In answer to a few earlier posts, maybe people rant/whinge/moan because they are fed up with ntl? I've seen people come on this forum and slag off ntl, because they are angry, fed up, ****ed off etc, then be slated by the admin/users because 'not all ntl staff are useless'. We can only judge ntl on our own experiences, and if you've spent 2 weeks trying to sort something out with ntl on the phone, and they still screw it up, surely a person can be forgiven for calling the ntl staff 'muppets'.

I've seen a lot of very helpful ntl staff on here, and i'm very appreciative of it, but the fact remains, when you phone ntl for help, it's hit and miss as to whether you'll get any help at all. Maybe some of the admins/regulars should remember why this site was started in the first place, because ntl were so rubbish! And in some cases (if not a lot) they still are.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

This site actually exists to help customers of both telewest and ntl, hence the name change from nthellworld, not as a site to whinge about ntl. I think it does achieve that, numerous people have gotten a result from visiting this site.

Ideally this site wouldn't need to be here, however if sites like this help keep the company on its' toes and can assist and inform customers all good in my opinion.

Personally I value the opinions of everyone on here, albeit to different degrees ;) however the site's membership are a minority of ntl customers and probably not a representative one, just as those sharing your point of view on this issue are a minority, the majority of people look forward to the extra speed and are indifferent or even welcoming of the capping.

Have to try and look at issues in the context of the bigger picture, at the same time though forums exist to express your opinion. Think it's fair to say though that expressing the same opinion over and over again, or in the wrong way will get people's back up and those who are paying attention will inevitably become less receptive, those who were indifferent take the opposite position.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

But the problem with that is that it can cause offense and this site isn't about offending others whether they are ntl staff or not. It's about providing help, resources and information on ntl/TW services and I happen to think it does this very well through customers sharing experiences with each other. :)

I do not need to remember, I clearly remember why we set this site up and it wasn't to just sit here ranting, how crap ntl can be, all day everyday. ;)

Can I please respectfully request that we now keep this thread to the topic on the speed upgrades. Thanks.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

it's nice to hear they are (alledgedly) going up.

the £38 product change is disappointing as it's only a small increase and for me hardly justifies the price difference between £25 and £38.

better than most ADSL products though!

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

It is when I was originally told by ntl that they were thinking of keeping them the same.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

yes indeedy, it IS progress even if it isn't everyone's cup of tea.

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well for me i am pleased that NTL will be increasing download speeds, it seems they have listened to those people who wanted more speed, i only hope that the network can handle this and the service not to deteriorate in some areas.

on the upload side i also welcome the rumoured upload changes if they are true, it provides a slightly bigger pipe for those online gamers :)

the capping im still not happy with, i never have been and made that clear to NTL when they initially wanted to introduce the 1GB limit, the new restrictions on downloading make me even more unhappier, i tend to have periods of heavy downloading but not often so i should be fine, but it does not mean i am happy.

overall NTL's product has been very solid and thats the reason i am staying with them, even if the CS and techsupport is lacklustre at times.

NTL is going to have the fastest residential service available in my area, atleast until bulldog or ukonline upgrade and bring their LLU here respectively.

:)

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I find it very interesting that the people who know, claimed a while ago, that it wasn't the downstream that caused problems on the ntl networks, but the upstream. So, ntl have decided to cap services, and at the same time make download AND upload speeds faster, on a network that already has problems?
I've seen a few peolple state this in the past, so can anyone comment on it now? Will the higher upstreams cause problems?

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I seem to get pretty close to 32/KB/s all the time. And in many cases I somethines sit at 33-34KB/s.....Only for 5 seconds or more before dropping to 31-32KB/s.

I seem to have a pretty good line...Perhaps not many people on the same section as me?

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It was reported somewhere that the new cards being installed to increase the download also added some extra upstream channels so their is some extra capacity available. The caps will tend to shave off the highest (ab)users so will be good for the average user.

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Higher upstreams unlikely to cause problems as people won't be able to leave their favourite P2P client open 24x7 uploading full or near full whack, or FTP 'Linux ISOs' to friends.
One would also hope the months of hard upgrading won't be in vain :)

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Well if anything, the caps will now turn me from a friendly seeder to a leecher on p2p :p:

I can maintain 32kb/s to webmania.com/ntl webspace on my ul :tu:

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so this means the system will 'enforce' the limit by throttling or inaccessability of service ?

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I'd be surprised if he could go into any more detail, without risking the terms of his non disclosure agreement.

We can speculate that NTL will have some mechanism in place to enforce the proposed limitation of bandwidth, once the speed increases are rolled out, but exactly how that will be achieved, may never be made public.

One thought I had, regarding the upload increases, is that the upload speeds for each tier are each going to be 10% of the download speed, rather than the current 21%/17%/17% - would I be correct in assuming this 'increase' in the asynchronicity will benefit the network, as a whole?

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

what you dont ask you dont get.

i will assume so, if that is the case then i would have to consider my position of whether to upgrade or not, as i have variable usage when i have monitered in the past.

sometimes its consistantly heavy other times its idle.

i would assume you could be right there, if there is room being given after the added upstreams etc to allow for usage and then a seperate 'leeway' on the network then it should work out.

mathimatically it looks that way.

im not a mathematician by a long shot so dont quote me :D

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true :)

the one thing I can't get my head round, is my assumption they will be running 6 tiers, rather than the current 3, time will tell I suppose :)

- as requested I havn't quoted you on the last point :p: :D

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;)

yes they will be, whether they will phase them out eventually or allow the choosing remains to be seen.

one thing i WILL be asking them if i do decide to upgrade is if i can downgrade back to 1.5mbit.

whats the bet on them not allowing that ? :rolleyes:

:p: :D

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cannot wait to see what happens with this supposed capping when it starts and fully inforced, loads of people complaining about reduced service or why they been charged for extra BB above the so called limit that they never knew about because they (normal joe public) don't even know what a cap is and what MBs are, lol - its going to be mayhem.

Personal think it ain't going to happen, it'll just be a guideline, with maybe more people making sure your not using a 1 meg connection for 24/7 downloading and advised to upgrade to 3meg.

as for upload, couldn't care less, never use it, and as pointed out i thought it was p2p users using their upload to share was the actual problem that cause so many issue's with ntl's network, and seeing i don't belive ntl is going to actually impose hardcaps i think if by offering more upload speed they will just make the network even worse, and everyone will then blame people who download alot .

personally they should port block popular p2p

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

i do think the 256k to 300k upload change is a bit pointless. It would of been nice to see it at 512k. I wonder how much it will actually cost to get that upload speed changed from 256 to 300 without anyone really noticing any sort of change at all. Personally I am considering dropping down to the 2mb tier as its alot cheaper and I basically get the same upload speed as I do now.
If NTL had increased the top upload tier to 512k then I would no doubt use that one instead. Its annoying having to wait a large amount of time to upload the video I have taken with my cam to my web space.

I will probably try the 3mb tier for a few months for novilty value but i REALLY want to see a power users tier. I had to download the world of warcraft beta the other day, as well as the matrix online beta. both of them together were over 6 gigs and I am a subscribed fileplanet user and download many betas a month. Not everyone is a warez kiddy, some of us really do enjoy the speed of broadband and use it for our personal entertainment legally.

With some new companies starting to advertise movies on broadband, I am starting to wonder hwo it will be compatable with speed caps, especially if they are promoted by NTL. "try the new movies via broadband service(P.S you can only watch 10 a month because you will reach your cap)"

Bottom line is, if NTL start to hastle me about my useage then I will simply switch to one of the many advertised no cap services. NTL knows this and thats why they dont strictly enforce the cap as of this moment. But they do know that the majority of customers will be "worried" about this cap and use far less than theya re allowed.


There are always ways to get past port blocking. bittorrent can just be used on any unblocked port you want. so NTL will have to block every port to block bittorrent, which they wont do and is not feasable to do. and as bittorrent seems like the next big p2p thing, such as exeem then port blocking is not going to do much.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Sorry to burst your bubble but the majority of customers don't actually give a monkeys about current or future usage limits.

Sorry again to burst your bubble but port blocking is irrelevant to modern peer to peer management, I suggest you google "deep packet inspection".

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50 GB a month Broadband? I reckon that's soon to be a thing of the past.From the way ISP's have behaved in the past as soon as one ISP starts doing summat different they all start doing it.Won't be long before they are all either charging through the nose for an uncapped service and or providing a cheaper capped service.

Incog. :)

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

thing is as always we are not given a choice are we, if you have no choice but to use ntl then your stuck with them, nearly all other companies provide at least 1 tier/service uncapped, i'd rather pay say 512upload uncapped, than 3meg capped cos speed isn't everything but can be nice.

and out of interest what is the usage on 1.5meg if you don't upgrade and signup to this new laughable capped service?

i presume it stays at a laughable capped 30gig a month unmonitored and would remain that cos your paying more than the new 2meg subscribers with this new laughable 30meg cap and their new contract

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Err you can stay at the old rate if you prefer.You just don't pay the extra £25 pounds ;)

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Would you not think that is because they don't understand the implications of such a limit?

If the government introduced a law that the majority of people didn't understand, and in turn didn't complain, would that mean they agree with it?

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Yes I am considering the business lite package at the moment I will be happy with unmetered only during office hours, on this package am I breaking contract if I share 2 pc's on the same connection?

Also respect to you ignition all your replies have been calmly written and I have had no abuse from you, you are a credit to NTL.

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Interesting news.. But if they actually enforce the cap this time, what will happen when you reach it? Will your connectione stop until the end of the month, or do they reduce the speed so you can still use it, and then turn it back up at the beginning of next month?

I hope they do increase upload speed as its really needed in these days of Internet phone and sharping of photos, etc, etc.

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The one thing that really pains me is the £25.00 admin fee for existing customers. I have been with NTL since the beginning yet i am still expected to pay to be upgraded. would have been nice for NTL to reward there customers by not charging the admin fee :dozey:

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If they manage to actually impose a system, the following is most likely what will happen ;

1. Your speed will be reduced (probably to 150k)

2. You may have the option to buy extra bandwidth, and hence have your speed reset to normal.

3. At the end of the month you will be reset.

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To be honest I find it laughable that yet again NTL's existing long term customers who have helped pay NTL's bills for so long are again being asked to pay more for a service than a new customer who has yet to put anything into NTL's bank account. I know it's only a one off payment but surely NTL don't need to charge £25 for an upgrade which chould be done automatically across the board or by the press of a button somewhere. Obviously if someone has to have equipment swapped out then there is a cost implication but for people who only need their current modem hit with a new packet of information where is the justification for the £25 cost?

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If they are going to hard cap and charge a £25 fee for doing so then simply move to another I.S.P

Only if people ACT will they get the message. If people say NO rather than, Oh I don't really want to then they will carry on doing it.


I thought the "Admin" fee was only a rumpour anyway?? Has it now been confirmed?

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

while this may of been asked 283347 times before i just read the news item :)

so im on 1.5 meg currently i am an old customer and do not wish to pay 25 quid to get a 3 meg connection with 40 gig a month allowence

so can i stay 1.5 meg and just have the old naff cap and the usual letter threat ?

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Considering that I have already had 2 free speed upgrades I am not adverse to paying a one off fee to upgrade further.
I do however agree with Paul and Doofy re. why should we pay if a newcomer to ntl doesn't have to :confused:

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It seems to be the way these days, i recently had sky call me and offer me sky+
at nearly 100 quid more than for a new cutomer would get it they were told where to go as well. Moving to another isp isnt really an option for me at the mo due to the fact that BT have just this week begun upgrading to broadband. But i will monitor it and the first sign of me being cut off for going over the cap and that will be it. Not that i am a heavy user on my heaviest usage i would only ever go over the cap bt about a gig and that is extremely rarely.

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The £25 'admin fee', is probably to subsidise the people on STB's, that need replacing, which i woudln't really mind, apart from the fact ntl are no longer subsidising heavy users, and introducing a cap. :D So i refuse to pay it, unless i get swallowed up by greed and want to try 3mb. :erm: :shocked: :erm: But i'm hoping i'll remain strong, and stand by my principles. :angel:

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One question if it has already been asked my appologies. As i understand it at this moment in time NTL have not enforced the cap i have certainly never heard anything from them. So when the speed increases are in and the cap is enforced what about the ones who do not upgrade to the new speeds?, will they still be on the soft cap or will the hard cap be enforced on them as well, only asking cos if they are not going to enfoce it on non upgraders i may as well stay on my 1.5mb

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Looking at Simon Duffy's media presentation it says that metered broadband is coming during 2005. This could be one of two things, either new tiers with a low monthly subscription and cost per gig traffic or the proposed new speed increased tiers with a cost for traffic over the cap.

Customers who choose not to upgrade to the new speeds will, in my opinion, lose the benefit of the current soft caps. I cannot see any "soft" option remaining once "hard" caps are introduced.

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As i said i dont really max out my connection but i would like the choice to do so if i wished. I do understand that capping is a necessary evil imo. Seems to be that the majority of NTL users dont max there connection anyway but a small minority who download 24/7, what they find to download is beyond me but what the hell there choice. I keep hearing that AOL among others offer ummetered services but makes me wonder how long they can sustain it and how long it will be before the bring in caps as well.

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Looking at this another way,

If I call NTL to downgrade my package from 750k to 300k, would they let me change to a package that no longer exists and will they charge a £25 admin fee?

It would be nice to get an extra 150k and pay £7/month less!

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I've said the same too, earlier in the thread I think. I don't know how they can offer new customers, half price TV. Internet whatever for X months, yet offer their existing, loyal customers nothing. What happened to looking after your regulars like other businesses do?

I spend nearly £1000 a year with ntl, and have been with them since they first arrived in our area 8yrs ago (Comcast as it was then), you'd think they'd offer some incentive to keep your custom, because if I ever do move, it'll be all services, not just the TV or the Internet (how many times have I nearly done it now...lol :) )

I'll be phoning when it's time ans seeing if they're willing to waive it. I'm sure there's plenty people who spend as much (maybe more) as I do. That's lots of custom to lose if they all jump ship. After all ntl isn't that competitive now compared to all the other offers you can get, it's just handy having everything under one roof, with one or two bills.

It doesn't mean we won't put up with the hassle on day though and move our custom elsewhere, just as we did when we came to ntl in the first place. I don't want to leave, but I also think they should look after the customers they already have.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Ditto i spend well over the £1000 pound a year mark and on the whole am quite satisfied with the internet side of things, but if needs be i will have to look elsewhere. I have already taken my telephone custom elsewhere due to NTLs incompetenece (seperate thread, seperate nightmare) And if need be i will take my other custom elsewher also and i suspect i may not be the only one. As i said i am quite satisfied with the broadband i just resent having to subsidise the offers to new customers (not there fault i know) so i will also ask if they are willing to waive the transfer fee and take it from there.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

i have been with ntl for many many years and thinking to change, and i will refuse to pay extra £25 and be hard capet why should we be forced to do this and pay i might has well get me net cutt off and come back 1 month later, will be shoping around when this happends you can see what is coming next charging you per download next, what about us gamers 7 hour of gaming and then capet well i lov on line games and if hard capt then i am sure some one will give me an better deal my wife plays party poker on line on her computer too so look like the end of the road for us on ntl time to shop around

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

well Reason for me considering business lite.

It has hefty setup fee, but if you remove the £25 upgrade fee which you would be paying anyway then its suddenly not so bad, and you save £2 a month on the monthly fee. (the business lite package price is a good bit of proof the the top tier residental package is overpriced but I think this is deliberate by ntl they clearly want that part of their userbase gone)

In addition to the £2 a month there is no cap 9 till 5 and I expect I would probably be pushed ahead of residental peeps in call centre queues.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

well it will be business lite for me if they insist on introducing a hard cap across the board or i will be forced to look elsewhere. Apart from myself i have kids that use this comp and connection. even though i doubt that i will go over the cap i would like the security of knowing my connection will not be clipped should i go over it slightly. Although the speed increase would be nice the restrictions are going to hit some people hard, especially if you have more than one comp connected to the same connection, then suddenly the caps will come into play.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

an upgrade to the upload speed would be better

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

good on ntl for doing faster internet at a lower price mark.
but the question is will ntl do the work?

the cap limit is pretty poor 30gb in some months we would have to make it last a day longer.

does this mean the modems will need changeing?
i got a pace 4000(refurbished and can be slow and needs restarting every few days) with a modem in it. would this require me a new set top box which i would love :D

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

40Gb a month is plenty for me :) I will not be moving unless I get poor service. just my 2p

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Mon, 24 Jan 2005 12:43:18 GMT
1st 128K took 25 ms = 5242880 Bytes/sec = approx 43621 kbits/sec
2nd 128K took 24 ms = 5461333 Bytes/sec = approx 45438 kbits/sec
3rd 128K took 24 ms = 5461333 Bytes/sec = approx 45438 kbits/sec
4th 128K took 24 ms = 5461333 Bytes/sec = approx 45438 kbits/sec

Fedora 64Bit + Firefox + latest patches.
NTL 1.5Mb
Hey, even NTL WebMail is working like lightening, for the first time ever in my experience.

For a minute I thought I had been freely :erm: and quietly upgraded to the (soon to be rumoured) 5Mb Tier. :dunce:

If NTL don't hurry up with the speed increases we will still be on the bottom rung when they do arrive, are we awaiting a celebrity to press the button or what? :cool:
I hear Jimmy Tarbuck is now free since the P&O Cruise Ship (Aroura?) limped back into Southampton, available and cheap (should appeal to NTL).

(don't mention Southampton in any message containing the word speed)

sorry :D

you have to laugh...

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

lol made me chuckle while i am on the phone to NTL cancellations 65 mins and holding.........

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Cancellations will be a premium rate call next, just to squeeze the last bit of blood...

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

First off I've read pages 1-7 and 12 but got bored so if what I ask has been covered in pages 8-11 then I apologise. Sods law and all that.

Im a poor student.
I signed up originally for the 150k service for £17.99
This was then upgraded last time round to 300k at £17.99
My mate moved in so with two computers using the service but now with two incomes I upgraded to 1.5mb at £37.99

However I don't really need a 3mb service and I especially don't really need to pay £25 admin fee for it.

From what I've read I've got to phone up to get them to upgrade me.

Therefore my questions are:
Part A)
1) If don't phone them and stay on my 1.5mb service will they charge me £17.99 or £24.99 for it as I will be on their lowest or middle tier (not top)?

2) If I have to phone them up can I ask them to put me back down to the lower tier as even though I'm contracted to 12 months with NTL isn't that contract based on the original contract signed (which was their lower tier 150k service at £17.99) and/or when I upgraded to my 1.5mb at £37.99 I was signing up for 1.5mb service and its a bit unfair if they make me stick with 3mb at £37.99 as thats not the service I agreed to so if they've decided to decrease the price of the 1.5mb service thats their own promotional offer and nothing to do with me.

3) If I phone them up and have to ask them to decrease my tier to charge me £17.99 or £24.99 for the 1mb or 2mb service will I still be charged £25 admin fee for them... doing nothing.

Part B)
1) What are the current upload speeds on NTL packages? (or link to that info)

Thanks guys

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Going on the business lite from earlier in this thread i just received this from NTL

and they called me back in record time from the email i sent them seems they do look after there business customers, neway for anyone interested



Our Broadband costs as requested.
There are no download limits during business hours (08.00-18.00 Mon-Fri),
out of these hours there is a 30 Gb download limit per month.

Broadband Lite (single user)

Installation £90 (One off charge)
Rental 1.5Mb £34.99 per month, there are no additional charges.
Rental 750k £24.99 per month, there are no additional charges.

Offer is on a 24 month deal
Payable by Direct Debit
Installation - Within 25 working days

Static IP addressing £10.00 one off charge. (If required)
· Faster email & internet access (Up to 30 times faster with 1.5meg than a
dial up connection)
· Fixed monthly cost no matter how long you stay on line
· Free registration of a .co.uk domain name of your choice (subject to
availability)
· 60 Mgs of web space for you to host your own website
· 10 email addresses for you & your staff
· 24-hr technical support helpline
· Manage your account online
· Lower contention ratio than many other suppliers


This offer also includes, if required, up to 8 Business analogue lines to be
installed free of charge. (Monthly line rental £13 per line per month)

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

I've been watching you talking about this business version with interest. But don't you think the £90 install fee (considering you're already up and running really), is a bit of a sticking point? It might take a while before you claw that back compared to what you're on now.

Also, the webspace and email address allowance looks a bit tight, only 60mb for a business, where we all get 55mb on residential anyway, and only 10 email addresses, where we already get 15 anyhow.

I did here before the last speed upgrade on various forums, that they were upping the webspace allowance, but it never seemed to happen. It would be handy as mine is nearly full, and you have to decide to deleter something when you want to put something else on.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

yup the 90 pound does seem a bit harsh but if and only if the decide to charge a £ 25.00 fee to upgrade take tha off and it's only £65.00. I must say i have been onto NTL a few times today and you wouldnt beleive the speedy efficient service on the business side of things.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

A 2 year contract though? :erm:

That's a long time to be contracted to any supplier, let alone ntl.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Yup very true it is a long time and the direct debit didnt please me either, having been a victim of NTL's bodged direct debit in the past. dont think i would be able to let them losse with another one. Maybe best to see which way the capping goes. Not a lot of point in rushing into these things after all like you say 2 years is a long time.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

This has made me even more interested, I knew static ip was possible on cable but been repeated told it isnt, yet here it is for business customers :D I pay by direct debit anyway so the only sticky point for me is the install fee.

Does this package get a speed boost when residental users go upto 3mbit or is this 1.5mbit staying the same? ignition or anyone else.

thanks

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Don't forget with NTL Broadband Lite that you are only allowed to connect one computer and that prices are probably excluding VAT.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

yeah if exc vat it will push it over the residental price, but I think might still be worth it, it looks a different class of service.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

I have to admit, I always wondered why NTL say it's not possible. After all, a static IP address is assigned to a Mac address, and the cable modem has one of those.


I am sure Ignition or somebody will be along to enlighten us.

I think someone said earlier in this thread said they were told NTL would, but not for a few months.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

i asked the same questions myself and many thanks to FIONA :disturbd: the prices quoted are inclusive of vat, and the business lite package is for up to 3 computers. Hope this helps. oops i forgot the 1.5mb will be upped to 3mb as well no charge.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

ooh, i'm moving into a flat with NTL on sunday, and as much as i like NTL's service a few years ago, the capping these days will really put me off.

If the business package is as you guys say, it might be worth my while. I'm a heavy downloader, but the 13GB i can do during offpeak will be plenty, and then when we get back from work, the pipe can be used for browsing and halo 2 :D

Can residential customers get business packages ok, though?


edit: and if i were to take a residential package at first, could i upgrade to a business package?

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Now that is the question when NTL rang me they asked me why i required a buisness line, and i simply told them that i was considering running my own business and didnt want to run into any problems running it from a residential line. The lady cocerned wasquite satisfied with this, and proceeded to answer all my questions in a polite manner. I then asked her if she would mind emailing this info to me for confirmation and my own records, and she did almost instantly, If only the rest of NTL could be like that.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Do we know if the business packages will get the speed increase as well?

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

This info doesn't fit in with what it says on the NTL Business website and normal business practice for quoting prices. Business Lite is stated to be for single user and the more expensive business package for multi user / network. http://business.ntl.com/product_solu...dband_packages

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Not the first time the home page has been wrong there is absolutley nothing stopping anyone connecting up to 3 computers on the business lite package. If this were not the case i wouldnt even be considering switching to this package hence the email from NTL Busines team which states 1 to 3 computers any more than that is a big no no. As it was explained to me single user means single business not single computer connected.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

If you were using a router, how would they know how many you had connected anyway, as all they'd see would be the router wouldn't it?

Seems unfair that they'd limit a business to one computer when they don't with home users, they even recommend routers, and home networking on their site. If you're using a router you still only have one IP address anyway, on the WAN side, the router gives them to your PCs on the LAN side of the router.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

yes its true, you can have up to 3 computers business lite package i rang them and also go an email from them about it and thinking to go for it my self


thank you Doofy for the information on this your just a great guy helping other member out wish they was more peeps like you

they also told me the 1.5 mb will be 3mb and cheaper them what i am paying now nice one doofy

now i can stay with ntl has i was going to go to an other ISP so this deal is well worth it:tu: :angel: ;) :D
__________________

depending on your router has i can change my IPs in mine dont no if u can in others but i am not botherd about my ip

i have 3 computer on my router and my son sends me an email and i see a different ip number to mine and also my wife is different and all bhind a router
__________________

Dear XXXXX,

Our Broadband costs as requested.
There are no download limits during business hours (08.00-18.00 Mon-Fri),
out of these hours there is a 30 Gb download limit per month.

Broadband Lite (single user)

Installation £90 (One off charge)
Rental 1.5Mb £34.99 per month, there are no additional charges.
Rental 750k £24.99 per month, there are no additional charges.

Offer is on a 24 month deal
Payable by Direct Debit
Installation - Within 25 working days

Static IP addressing £10.00 one off charge. (If required)
· Faster email & internet access (Up to 30 times faster with 1.5meg than a
dial up connection)
· Fixed monthly cost no matter how long you stay on line
· Free registration of a .co.uk domain name of your choice (subject to
availability)
· 60 Mgs of web space for you to host your own website
· 10 email addresses for you & your staff
· 24-hr technical support helpline
· Manage your account online
· Lower contention ratio than many other suppliers


This offer also includes, if required, up to 8 Business analogue lines to be
installed free of charge. (Monthly line rental £13 per line per month)


If you have any queries or wish to place an order please call me on the
number below.

Kind regards

Wendy Barnwell
Ntl: Business Sales
Tel:0800 052 9000 (press sales option)
Fax:0800 052 5783
Email: wendy.barnwell@ntl.com

Terms and Conditions for quotes:
Subject to contract - Subject to network availability - Subject to full site
survey - Prices exclude VAT - Prices are budgetary and subject to change -
Non standard products are subject to final approval via NTL Business
Approval Process
ntl note:
This email is made in commercial confidence. It does not constitute an
official offer. Proposals will be subject to survey and wayleave. It is
intended for the exclusive use of the addressee(s) only and the contents
should not be disclosed to any other person. If you are not the intended
recipient please notify the sender immediately.


The contents of this email and any attachments are sent for the personal attention
of the addressee(s) only and may be confidential. If you are not the intended
addressee, any use, disclosure or copying of this email and any attachments is
unauthorised - please notify the sender by return and delete the message. Any
representations or commitments expressed in this email are subject to contract.

ntl Group Limited

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

As i said there is nothing stopping you connecting more than 1 pc, i presume the weekend usage would come under that cap as well. One thing though, if all of a sudden people start to jump for the small business pack maybe NTL will begin to question there motives. Seeing as i do one hell of a lot of photoshop work and get paid for it then maybe it may be time for me to go this pack. Got ot keep the pennies coming in

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

If you was using a router they probably would not know, but it is possible to see beyond the router.

NTL Business advertise two services and two tiers. Broadband Lite 750k is £24.99 for single user and then there is Broadband for (multi user/network) †“ 750K for only £59.99 a month. Why have a multi user / network option if you can run 3 computers on single user? Something seems a bit fishy.
__________________

The email that Loopy got does not state that you can run three computers on Broadband Lite. It does however say that prices DO NOT include VAT as Doofy said that he was told they do.

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

this email does say that it is up to 3 computers you are right on the vat point i was tols this over the phone when i questiones it, Although i have been with NTL Long enough to not rely on what i was told over the phone but i will seek clarifacation on these points

Single user options for 3 or under computers
>
> Rental 1.5M £34.99 per month
> Rental 750K £24.99 per month
>
> Install charge £90.00
>
> Fixed Ip addressing is a one off charge of £10.00 for up to 5.
>
> All options provide:
>
> * · Faster email & internet access (30 times faster with 1meg than a
> dial up connection)
> * · Fixed monthly cost no matter how long you stay on line
> * · Free registration of a .co.uk domain name of your choice (subject
> to availability)
> * · 60 Mgs of web space for you to host your own website
> * · 10 email addresses for you & your staff
> * · 24-hr technical support helpline
> * · Manage your account online
> * · Lower contention ratio than many other suppliers
>
> INSTALLATION OF UPTO 8 TELEPHONE LINES CAN BE INCLUDED AS PART OF PACKAGE
> OFFER.
>
> Line rental £13.00 per month per line.
>
> If you have any queries or wish to place an order please return an email
> and I will be happy to call you or call me on the number below and ask for
> Fiona.
>
> Kind regards
>
> Fiona Carey
> Tel 0800 052 9000 option 4 (ask for Fiona)
> Ntl Business Solutions
> fiona.carey@ntl.com
>
>
> Terms and Conditions for quotes:
> Subject to contract - Subject to network availability - Subject to full
> site survey - Prices exclude VAT - Prices are budgetary and subject to
> change - Non standard products are subject to final approval via NTL
> Business Approval Process
> ntl note:
> This e-mail is made in commercial confidence. It does not constitute an
> official offer. Proposals will be subject to survey and wayleave. It is
> intended for the exclusive use of the addressee(s) only and the contents
> should not be disclosed to any other person. If you are not the intended
> recipient please notify the sender immediately.
>
>


The contents of this email and any attachments are sent for the personal attention
of the addressee(s) only and may be confidential. If you are not the intended
addressee, any use, disclosure or copying of this email and any attachments is
unauthorised - please notify the sender by return and delete the message. Any
representations or commitments expressed in this email are subject to contract.

ntl Group Limited

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

:D Not wishing to **** on anyones Chips here but surely if it was that easy to switch to a Business Package for a one off fee and a slight increase in price surely NTL as shrewd as they are would have covered all bases on this one.

The easiest way for to detect this, like many other companies do is when you try and sign up for a Business deal as a residential customer the first thing they are going to ask for is your VAT Reg Number.

Im guessing it is not mentioned in the emails posted but the disclaimer will no doubt cover that.

:D

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 

Most probably but not all businesses have to register for vat though as far as i am aware. Ther are a exceptions whilst doing my business plan i would not have been required to be vat registered.

Your taxable supplies, distance sales, or acquisitions are not expected to exceed £56,000 in the next 30 days, and have not exceeded £56,000 in the past 12 months...

Then:

VAT registration is not necessary in these circumstances although businesses can register for VAT on a voluntary basis to be able to reclaim VAT on purchases. Anyone who registers will also have to account for tax on their sales, where appropriate. Apply to your local VAT office on form VAT1.

Re: [Merged] *ALL* Speed Upgrade Discussion In Here Please
 

Terms and conditions include
Perhaps if NTL think that customers are trying to move to a business connection to evade the consequences of capping they will look at their past usage history and fail them on one of those conditions.

Re: [Merged] *ALL* Speed Upgrade Discussion In Here Please
 

You never know but that wasnt mentioned to me by NTL the only requisite they had was that i was out of contract on my residential line and as i am well over my 12 month contract wasn't a problem. Full site survey isnt problem as plenty of people run businesses from home these days. Does seem a bit too easy though