Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Personally I wouldn't worry about it too much - call them of course, as it might just bring the problem to their attention more quickly than if you leave them to spot it themselves. But if you hang round here any length of time you'll learn that many of us make a hobby out of mucking about with our proxy settings. I normally find I can get pages more quickly if I choose my own proxy, instead of relying on my local transparent one.

Everything you need to know about proxy settings is to be found here:

http://homepage.ntlworld.com/robin.d...trancache.html

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well its now 1:30 pm and still no phone call from NTL.
I live in hope. :(

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Wooot just had a call from a nice chap from NTL, who lives in "our area" as it were, and he had a similar problem last night.
Looks like its been sorted, so lets hope it stays steady.
Its easy to complain, and it really annoys me when something IS done and nothings said.

SO THANKS TO ALL THOSE INVOLVED :tu:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Glad to hear it!

Is Scunthorpe still being flakey? I know Oxford is. :(

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Spoke too soon, i,m doing a test d\load [the 3rd one] and i,m getting from 170 - 25 kbps on 1.5 meg.
Just like last night.
And if that stupid tart who says this "all at no extra cost" [cos its NOT] one more time...................

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

i'm in blackburn and experiencing the same as you guys... it seems like a pretty widdespread problem... there are a couple of other threads on this forum detailing similar issues... msn signing out, browsing slow (personally i need to refresh about 3 times per webpage before it loads it correctly)

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

hawkseye000, have you reported to tech support?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

no, not billpayer, but will get parents to do it tomorrow

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I waited 25 minutes to speak to a guy who could'nt find any record of my complaint from last night, or who rang me today.
He didnt know there was a problem, he said i can put you through to someone else, waited over 10 minutes and gave up.
I mean it didnt say the usual "you might be waiting hours" as i then ask the wife to do me butties, and put a new blade in the razor. ;)

Maybe if a few peeps there read this forum, stuff might get sorted out.
No offense to the regular guys here who get stuff done.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I'll be honest, I've not had chance to read through the whole thread, but does this sound like the same problem that you lot are having?

Every now and then MSN and ICQ will disconnect and take a few mins to come back on. I listen to a lot of streaming audio, and this cuts off and then times out alot recently. Also, I'm struggling to download through port 80, it cuts out, downloading through port 81 seems to solve this though.

Sound familiar to anyone? Only really started happening over the past week or so.

Cheers

Tim

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Yup...sounds like it.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Lo peeps,

I have been suffering the same problems... Only noticed this thread yesterday.

My initial problem started last Thursday - complete loss of connection for a solid 2 hour period. Again, yesterday the same thing happened, completely lost my connection for 20 minutes, then it suddenly came back.

Now, a few peeps here have mentioned online gaming as being unplayable - I am getting this exactly. While downloading seems ok (when my connection is up) i have what seem like massive lag spikes. This is also noticable when pinging the game server IP's.

I have had 1mb broadband for over a year with no problems (apart from email :dozey: ), but everything else has been superb. Now i have 1.5mb it seems to have gone downhill, especially in the gaming dept, which is what i use my connection for most.

Engineer is coming today, Ill post the outcome of this (if any) when i have more info :)

PS I'm Baguley (Cheshire) Area

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well its looking like some of the original; fears that the network "cannot cope" is the answer? Or maybe the equipment, who knows.
Why else would almost 2 yrs of reliability on 1meg now be replaced by 2 weeks of cruddy connections and browsing?
Or are there just too many customers. These problems seem to be spread over a few regions, and it seems its a lot of the 1meg customers who are getting shafted.
"And all at no extra cost" grrrrrrr. :mad:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Just thought I'd add Derby into the possible affected areas.

Had stable 1mb STB access for about 18 months... now I have the new samsung box access drops (the green internet light goes out) about 3-4 times a day and the STB requires a restart.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I'm using EMule/bit Torrent etc and ever since I recieved the new samsung SMT 2100c EMule does not work correctly.

Downloads speeds are at 1-2k and upload speed decreases if my downloads increase. also browsing web pages is VEEERRRYY SLLOWW if EMule is running.When I close EMule web browsing speeds up. Downloading from web sites is fine just as long as I close EMule (Even if nothing is in the download queue)

It seems the only solution is to get my old pace box back. I'm on the 600k service so it can handle the 750k speed upgrade those of you on the 1mbit connection will have to chose between having either samsung 1.5mbit with no P2P OR the pace with P2P but no speed upgrade. Is this the beginning of the end for P2P?????????????

PS.. I have also tried Bit Torrent, Shazzer etc but no use they do not work with the new Samsung boxes.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

is it only 1.5meg users affected? if so I would say it could be a problem with just that configuration rather then ntl's network otherwise all 3 tiers would be seeing the problem. I am on 750kbit and haven't got the issue.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

no i'm on 300k

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

No, it appears to be affecting all 3 tiers.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Think we have a few different problems here, the Scunthorpe One - to my Knowledge was thus, although the connection on the modem stayed on, it actually was disconnecting as it were somewhere down the line (NTL End) and thus if you happen to browse a web page at that second, page not found (so you refresh and it works evetnually). If you were say downloading a file, it Physically looses the connection for a brief second, thus downloads fail randomy. The same with Games, MSn etc, as it is loosing connection, then you Lag out, get kicked and so forth...

Now we in little old Scunthorpe had this problem before the 1.5mbit upgrades (and other speeds of course) and problem was sorted. I have not had any single problems since reporting both on here and on the phone - unlike some people who posted, i never got reverted for exmaple to 750/1mbit etc, so maybe this was a different problem from the one reported..

Since my last post ivs not had any more problems as such so unless somebody says different, i presume NTL Fixed the UBR Loss in the Sunthorpe Area...

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Mine seems to mostly ok during the day [my work is mainly home based]
so from time to time i can see problems developing. This problem seems to start about 6-7pm onwards, making me think its when the population of manchester start browsing, tho it has been dodgy on some afternoons.
Its been solid so far, since it started spiking last night again, so tonight will be a test for it.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

thanks for the link i was reading through it and seems pretty intersting, i was however woundering if its possible 2 manualy jump to another transparent proxy instead of waiting for the one i'm forced to use comes back online, reason i ask this is because i'm having trouble accessing some online games and some other programs reporting unstable connection (such as all seeing eye) while useing a proxy.

thanks in advance.

Re: Internet Keeps going offline for a few mins
 

hi guys im having the same problems slow browsing etc but it is worst when you are playing online games and loose the connection!
tried calling ntl but i got put on hold:mad:

i am in st ives cambridgeshire (east anglia;) )

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

You can't switch to a different transparent proxy - the whole point of them is that they function as if they weren't there, so you don't have to muck about setting them up on your PC. As it happens, an NTL proxy that you might choose at random from Robin's help pages - say, for example, one of the Luton ones, will operate for you as a specified proxy if you put one of them in your settings, but for someone living in Luton, with no proxy specified, that same machine will act as their transparent proxy server. To complicate things, a proxy that is b0rked as a transparent can still work perectly well if specified, and vice versa.

As for what to do about online gaming - well, these are web cache proxies we're talking about. I'm not sure what impact, if any, they have on you connecting to game servers. I would suspect none at all, in which case your problem lies somewhere else. However, I am way out of my depth here. We have some PC gamers on the forum, maybe one of them can suggest something.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

thanks again for your reply,

i gueese i will have to get back on the phone to ntl again and try and get the problem sorted.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I have given up with online gaming atm, its been a waste of time recently.
If it ever becomes really stable again, then maybe i might start again.
Last time i had a decent time of things, was at a Lan. :(

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Just had an NTL van down the avenue so i accosted the driver when i saw him peering in the cabinet.
I told him about the spiky connection [he had come to change my neighbours dodgy Set Top Box] and his first words were, "yes i can see why".
As we are in a small avenue we are right at the end of the chain if you like, our box has no amplifier booster [my best description] and the signal is weak. Hes reporting it and it should get sorted. As i type its spiking everywhere.
So hats off to van man [ a very helpful bloke], and a big boo hiss too whoever else didnt think of checking it. :(

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Argh, it's happening again! SOMEONE SAVE ME! :mad:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I can't seem to edit my post anymore..?

Well, anyway.. this connection has become unusable. It keeps dying every few seconds, and takes about ten seconds to come back again.

I'd be amazed if this post.. er.. posts.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

well it has , the reason you cant edit your post is because there is a time limit on editing , not sure how long it is though :(

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Yup, its back for me again in Scunthorpe :rolleyes:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Wow hey, im getting deja vous again. Hi mauldor again :) and thanks for that great outline of the problem in previous post.

Same stuff again , funny thing is this time i checked my cable modem log (TJ210) and it actually showed up the sync losses that it didnt b4.

However Im not getting totally d/c from game servers and msm this time.

In, games ill get a flickery screen that looks like im gonna lagout then after a few secs a big spike of data sends the pc crazy and it works again (to many many calls from other players of LAGCHEAT or hax!! lol)
MSM is similar, it looks like the contact has gone offline, then all of a sudden ill get 3 msgs from them all at once, usually like (ARE U THERE !!!!!!!!)

Web browsing still throws up the page not found errors, and when i'm d/l files , the Zone Alarm green led meter visibly freezes on the lowest bar for up to minutes at a time, then restarts. (this makes streaming content un watchable tho)

Sigh nothing to do but talk to the g/f , man I hope it fixes soon!! lol

Just one thing, its after all this crappy rain again!!! lol maybe time to move from "sunny" scunthorpe

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I dont see how the web proxys affects the games, unless maybe a game needs to display a webpage as part of its interface, (like in gamespy)

If your laggy and jumpy and you are sure its not your end, (tried all the usual CS advice reboot modem / STB etc) You can sometimes still game on dodgy connections by lowering the internet connection setting in whatever game you are using.
Usually from cable (which is actually usually optimised for higher upload b/w than NTL provides) to a setting like 128kbps or even use the 56k dial up settings.
This way even if you are not getting full b/w the game may still chug along happily.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

still happening in Oxford, too.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

NTL is past being any good for gaming.
Fortunately its ok for browsing and e-mail. :p:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

trace route to Europa/Ultima online, 3rd hop looks good :td:
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 0.0.0.0 1 0ms
nott-t2cam1-a-v139.inet.ntl.com 80.4.47.69 2 8ms
nott-t2core-a-ge-wan74.inet.ntl.com 80.1.79.73 3 243ms
lee-bb-a-so-300-0.inet.ntl.com 62.253.185.33 4 9ms
lee-bb-b-ae0-0.inet.ntl.com 62.253.187.186 5 9ms
man-bb-a-so-700-0.inet.ntl.com 62.253.185.193 6 10ms
man-bb-b-ae0-0.inet.ntl.com 62.253.187.178 7 12ms
sl-gw11-lon-8-0.sprintlink.net 213.206.159.245 8 18ms
sl-bb21-lon-11-0.sprintlink.net 213.206.128.58 9 17ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 0.0.0.0 12 0ms
* Unknown Host * 0.0.0.0 13 0ms
* Unknown Host * 0.0.0.0 14 0ms
* Unknown Host * 0.0.0.0 15 0ms
* Unknown Host * 159.153.156.150 16 21ms

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

The problem with traceroutes etc, is they only work when u can actually get a connection :). It's the intermittent loss of connection that boots you off msm, games and the like !
Try a traceroute then and see lol

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Scunthorpe. I concur. Starting to get very fed up with ntl. *goes off to check if BT adsl is available to me*

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Does anyone get the message "finding site: (your homepage)" when you open your browser? After waiting does it then give you a "page cannot be displayed error"?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Yep. I have to hit refresh a couple/few times to get it to finally load. The page error is because the NTL connection stalled or whatever the cause of this problem is. Do you use MSN or anything that maintains a persistent connection? If so, you should see it lose its connection if it's the same error as some of us are getting, which I'd guess it is.

I wanted to buy something online tonight, but that would be a very bad idea until this gets fixed.. :rolleyes:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

yep sure do

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Have we ever had a full explanation as what what is causing this and what theyve done each time to fix it? Will probably save time the next time I ring em up about this if I can say, "You know when you did xxxxx, do it again cos its buggered up again"

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well then my problem must be related to all yours. I made a topic about my problem (its just a few topics down from this) and am going to get a network card (I'm using USB now), but if its an area problem then it won't be anything to do with my modem.

I'm so confused. :(

I'm in the Belfast area by the way.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I personally can not belive it me, first time fair enough, second time suppose it could happen but this is now the thrid time and i would say its probably worse this time that the last two. I am seriously thinking of also Getting ADSL - not saying that i wont get this problem on there (as I probably will) but i dont want to pay £37.99 a month for a connection that works *some of the time*, Email *none of the time* and so forth...

Guess i will be calling them up on Monday..... Not sure which department yet though... prob Cancellations this time...

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

The last 3 times this has happened, CS always follow their fault finding process, and then tell me they can see me, so it MUST be my PC


This is beginning to annoy me, especially as enough people have called CS they should surely enter a note on the server status page.

Im beggining to feel sorry for the peeps in southampton BTW, that server problem hasnt been fixed that dates back to april? or somthing. Maybe us in lincs can have a competition with u to see who has an unfixed connection the longest.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

What basically happens for you lot?

For me: I get the "finding site" error (that I explained above) then my modem lights would go out and reset. When I try browsing again, two things can happen; either my connection comes on again or I get the "finding site" error. This repeats itself and I am getting sick of it.

Is my problem related to all of yours?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

my problem is the same as mauldor, cable lights stay on, pc disconnects all the time.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well Let me tell U what I get, prob same as rest of Scunthorpe i imagine - the modem lights Stay on for definate, no errors in the modem log. Now your browsing a site say - PAGE NOT FOUND - hit refresh and evenatually page comes up.

MSN - Keeps going offline, though you dont know its gone offline straight away - so you contine chatting then you get a list of "This cannot be sent as you are not signed in". Happens like all the time, very annoying to say the least.

Downloads, Stop randomly as it looses all internet connection, yet the modem as i said is still online. Playing Games (online obiously), either Lag or you get booted all the time, makes playing online games a watse of time.

First time it happened, was fixed magicly but no-one ever told us what was wrong or how they fixed it. Second time, now its one of the following depends on who you beleive I guess:

• Oversubbed UBR - area needs Re-Seg
• UBR Loosing Packets or something (maybe its got a leak?)
• Magic Elfs biting the cables in the street (LOL)

Anyhow, we in scunthorpe are getting a bit sick to be honest, did i mention a lot of Scunthorpe can Get ADSL no problem upto 2mbit anyhow??? Is that why NTL Let me pay £17.99 a month for 3 months when i last said cut me the hell off? I was going to stick with NTL to be honest as 37.99 although not happy with, still happy i guess i get 1.5mbit/256 - would jump to 750 but the 128 upload is not my bag baby....

Does that help?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

This is definately a magic elves problem - the best thing to do is move somewhere civilised.

As soon as you join the rest of the known universe, all your connection problems will disappear.

Or, you could try specifying a proxy - just sometimes local network problems occur.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Specifying a proxy does not help in the slightest, ive tried all proxies and still the same problem, it seems it is indeed loosing connection somewhere in the Loops but not enough to knock the cable modem light out (i know i feel like knocking it lights out sometimes --LOL). FTP does not use proxy and thats been stopping as well :(

civilised you say, thats a funny word to use for ADSL :) Actually living in this backwater does have some very good advantages you know - too many users on your UBR - lol not if you live in Scunthorpe it aint - not enough of us here to overload it :) Generally over the last errm 5 years i think (give or take a year) its been fine on the whole - I keep telling them to take out that faulty switch/Ubr or whatever they have (string maybe?) and it will fix it you know...

Actually Just had a mad idea what it is, its Friday night right? NTL Engineers got a tad drunk and having a bit of a laugh unplugging then re-plugging the cable in saying such jolly things as "bet this annoys the punters mate --lol"

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Not sure whether this is the same problem, but one that's onyl occured since the upgrade...

Sometimes the router reports there's no internet connection, I can ping the router but not the CM, and can't connect to the net.

Normally powering off the CM and rebooting the router solves it, but it's god-damn annoying having to do that...

It's pretty intermittent- it's cut out overnight before and whilst I've been on the internet.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

This is a different problem, I'm afraid. Our cable lights all stay on.

At least with yours, you can tell CS that it's actually turning off.

We get "Well, I can see you modem, so it must be your PC"...
If they did a constant ping test over a few hours, they'd probably find something...

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

This is kinda wierd but ive found a (temp) solution :)

Those free aol trial cd's that usually bug the hell outta me.
Yes the dial up wont let me d/l big files, but i can email, browse and play my games.

hidden saviour in AOL I NEVER thought id say that.

and its my 3rd free trial too. $

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

methinks i should have read this thread sooner because everyone seems to be posting their problems in this one!

Eggo60- i seem to have misplaced you ip address that you gave me on msn, so if you can send me the mac address of your modem i will check everything on the ntl side for you.
The problem you are having doesn't sound like a proxy issue, as this would not affecting gaming, ftp, email etc...

TheAdmiral- from the look of your docsdiag info, the power level seems to be the problem there, if you pm me your mac address i will check that it is running ok and there are no strange things going on in your area. I will also run the continuous ping that you mentioned on monday (you will need to disable any firewall software you are using) so you can have the results of that as well.

Mauldor- If changing upstream channel improved your connection, could you please let me know which UBR you are going through, as this may well be a problem with one of the cables that needs investigating further. Also i doubt that you changed the mac address of your cable modem because then you wouldn't be able to get on the network... i am sure you meant/ router/ nic.

Rone- i very much doubt that over-utilisation is what is causing your problems, although i am prepared to be proved wrong. Your area would not have been upgraded if the network could not cope with it- hence why in certain places SACM users are still on 150/600/1mb. PM'ing me your mac address might let me find out what is really going on.

and finally... nopcode- good luck trying to remove that lovely AOL software from your pc when you decide you want to get rid of it... in my experience, the best way to get rid of AOL is "format c"

And to all of the above mentioned people- if you PM me any details please also include in the message a reminder of what the problem is, and what i said i would check, otherwise i have to open your profile, find your recent posts, re-read them, etc and i have barely enough time for all this extra work i am giving myself as it is! **wonders why he does it... guesses he must love his job... dismisses this as a silly idea, decides he must just be mad**
And one last point to clarify- to phone technical support you do not have to be the account holder. We can do most things without having to clear Data Protection.

And now that i have found myself lots to do on monday... i'm going to bed :)

goodnight! :monkey:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Thanks for the offer of assistance its much appreciated. I've sent you the deetz via pm.
They should give you a payrise imo, and asap. ;)

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I live in Lincoln, and have had my modem randomly disconnect every so often for the past few days or so. The last time it happened, which was last night, I got a new IP. I was hoping it was the speed upgrade, but tests show it wasn't.

Personally, I don't bother with ntlworld's help line anymore. I can't be done with trying to explain my problem several times to someone who's passed a crash course on the internet.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

MonkeyBreath - Im PM you me Address Page of my CM - though I def think its a local area problem as in Scuntorpe Region, I dont for example Grimsby or Nottingham have these probelm as they connect eventaully to the same Proxy etc.....

Its def Loosing COnnection (loosing Packets maybe) on router from the cable modem to the head end (ooh big words) - whatever it is, it does not disconnect your lights or generate any errors in the Cable Modem Itself. It has been fixed Twice now, so maybe if possible check the logs to see what work was carried out Scunthorpe way, this may well help..

Thanks for taking a look once again and if at all possible (not sure if NTl Allow this) but can you report on here what the actual problem was?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Mine just cut off for about 10 secs, then came back on, no reboot nothing.
Why did they have to screw up a good [if not perfect] connection.
First no gaming , then cruddy email, now no browsing.
I wonder if that still classes them as an isp. :(

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Exactly the same problems here. Intermittent huge slowdowns or complete stalls when browsing, ftp, nntp and mail. Sometimes the cable modem lights will change but most often the modem remains 'active'.

Have had an 'engineer' out twice. The first one removed the attenuator without checking the dB levels. I asked him what the power levels should be and he said "no idea mate".

Guess what the second engineer did? He replaced the attenuator. I told him that the problem happened both with and without the attenuator and he said that perhaps the original problems were not with the cable modem but could be at the box or the head end.

So anyway, back to square one with dodgy intermittent service. dB at -3 (which is fine) and wondering when the extended reach adsl will finally come to the Neath exchange.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Got back in today at about 8pm and cable light on modem was out. Its only just come back on. Hopefully they've had the thing off while they sort this problem. Not done anything to check dropouts yet but touch wood, theyve done something.

BTW how do you get these modem reports, db levels and such like as that?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Whatever NTL did, if anything, it seems to have fixed the problem for me. I suspect though that it somehow "fixed itself". Oh yeah - I noticed that it was working at 8pm; no idea when it did actually start working, though.

Open up your browser and type in http://192.168.100.1 and then the modem info pages should appear. Although, to be honest, the Ambit (silver cable modem) pages are almost completely useless compared to the older Motorola SurfBoard, etc, modems. Gah.

Edit: Oh, the admin user/pass should be admin / admin. Not really sure.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well I ran Tech Support, told them of the said fault, check my connection (all about 8pm) and crap as ever. Later on (about 10pm i think) i chnaged MAC address of Router again, tested connection and bugger me, worked 100% fine - now im guessing that indeed a tweak someone has been done though it got me thinking, what happens if my Mac address is the same (possible i guess) as someone else on the CM network? would it fail to get a IP or cause problems?

Here is hoping something has been done and is all well again but i also hope that MonkeyBreath etc maybe look into this problem on Monday even if sorted and find out what was wrong so we can Self Help next time for a quicker resolution to the problem. If its a piece of NTL equipment then fair do's not much we can do about this but if its another reason then we need to know....

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Yeah, can't emphasise anymore how important it is for us to know what is causing this particular fault given that it has happened 3 times now and each time seems to miraculously go away.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

What anoys me the most is that when it happens I call CS and they never sort it. Most common answers are "your pc is at fault" or "it will be fixed soon".
They just don't seem to realise that although I don't mind a net outage from time to time, its always at those times I can actually get 5 minutes to myself. I.E > the few times im not busy with day to day routine like work/sleep/g.f. It ALWAYS seems to be when i need to unwind and do a lil relaxing webcrawling/gaming/chatting that it messes up.

PS, and I hate being charged for recieving MSM remote messages on my mobile, when 4 or 5 people im chatting to, all send me msgs just as I go offline.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Monkeybreath also had a dig into my connection, and it seems there were 2 problems, i already had an engineers visit booked.
1: was a bad connection in the little brown box attached to the wall outside, the engineer said it had'nt been made to well, and was deteriorating a little.
2:i live in a small avenue, right on the end of the system, evidently boxes in the "middle" if you like, have a signal amplifier, my box does'nt and the signal at the box was low.
All i can say is the guy knew exactly what he was doing, he went about it very professionally, checking each bit in turn, and so far no cut offs, and the connection is certainly improved. I cannot say tho that all of us are going to have that same problem, but thanks to Monkeybreath for his time, and to the NTL guy for doing a good job.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I've had a very similar problem with my cable modem. A couple of days ago, I lost all the lights for well over 24hrs, so I called NTL and arranged for an engineer to come out. The engineer was due to come round Thursday between 12pm and 6pm, so I made sure I was around. Around about 3pm, all the lights came back on so, as this was the first time it had been working in over 24hrs, I assumed that the engineer had done something in the green box around the corner from my house. I used the connection for about a couple of hours and everything was fine. It got to around 5:50pm so I assumed the problem was solved and the engineer wasn't gonna come round to confirm what he had done and check everything was working (which wouldn't be the first time), so I popped round my mates next door. At 6:15, an I noticed an NTL van parked outside my house, so I ran out to catch him but unfortunately he drove off. I didn't think this would be a huge problem as everything had been working fine for a few hours. I popped back into my house to check that everything was still working and to my horror, the lights had gone out again :mad:

They did come back on after a few seconds, but ever since, every so often they'll go off for anything between 10 seconds and an hour and then they'll come back on again. Incidently, whenever the lights go off, my TV also goes off at exactly the same time. Is this happening to anyone else, or have I got a totally different problem :confused:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well, the engineer came... take a quick look at the power, said it was OK, and then said he couldn't do any more.

:mad:

NTLs system upgrade this weekend means that he couldn't try a new cable modem... so overall, that was a complete waste of time.


Now, my downstream signal level, as reported by DocsDiag, is currently -4.3dBmV . As far as I'm concerned, this is *too low*. But how can you argue with a man who's job it is to test that?

The SNR is also a bit too low at 26.6 . Furthermore, I'm getting uncorrectable codewords at a rate of 100 a minute.



It's just a bit annoying that when the system upgrades are done, I'm going to have to ring NTL again and get another engineer out to try a new modem.

:(

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

As I've said in another thread, this has started yet again. So may as well resurrect this thred also.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Never stopped for me. Aparently there's something in the range of 70% packet loss on my line.


I was ment to have another engineer out on thursday. Did he turn up? not a chance...

Earliest time I can do again is *next* thursday. All the while i'm paying for a faulty line.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Just lost my connection for a few minutes... Stockton-on-Tees :(

(has been happening noticably for around a week now) - rebooting the cable modem seems to sort it for a while.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Kinda funny but, its back but not as bad as before.
Current symptoms

1. all downloads seem to drop and restart after 40 or seconds, http and ftp
2. online games dont disconnect me, but sporadic spikes occur, (no data , then all of a sudden everything on screen goes crazy till it settles (as it dosnt d/c me i have abused these spikes ;))
3. Very often web pages refuse to load depsite page refreshes, then for a few mins its ok , then back to a "waiting for website blah blah blah msg"
4. If i try a different web proxy I get no connection at all. (is there some sort of auto block on specifying other proxies?)
5. Certain sites seem to have given up alltogether, i.e geocities hosted, and a few cd burning related sites like afterdawn and cdfreaks ( is this a filter?)
6. Streaming media never plays smoothly, even on 128kbps settings, (i have 750 kbps) to many reconnects to make it worth watching

all the time, cable modem connection light stays on, and the data light seems to flash a hell of alot.
Yes I have virus and adware scanned, all clean
Yes all Windows updates are applied.
And yes same setup that works fine, 60% of the time, then gets these rather annoying service problems.
And No ,not called cs yet, I was kinda hoping it would resolve automagically as before.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Nopcode...

I'm getting some of this in the Reading area .... in particular I am finding your number 4 'proxy' a real issue. For some reason some of them will refuse to work at all - this is a new problem since I used to be able to put any NTL proxy in from one end of the country to the other and would get results.

Anyone else seen this specific issue ?

Mark

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Yesterday it was alright, played online games for a good couple of hours and not one freeze. Then just had a 20 minute session and it froze 3 times again. A couple or three times while its been like this since friday, I noticed it froze the moment I pressed the mouse button to fire. Now that is some amzing coincidence or something to do with upstream traffic as far as I can tell. Doubt it is my pc or software as it is this thread is testament to the number of people it affects, and also I've reinstalled windows to try and get rid. Will ring cs in the morning. What really annoys me is that we are no nearer knowing what the hell is causing this in the first place, and why does it magically fix itself? To me this is looking very much like the service in my area is becomming oversubscribed. Well whats the point even having the service if it can't be used for what I want most, which is online games. Losing hope here.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

ntl have changed the format of (some of) the proxy names. It could be that the ones you are trying are now in the new format.

List of "old style" proxy addresses:

http://www.cableforum.co.uk/kb/47/li...ers-old-format


List of "new style" proxy addresses:

http://www.cableforum.co.uk/kb/84/li...ers-new-format

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Ty matt illl give em ago tommorow when i get up, hopefully solve the web browsing if nothing else

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Nah, that's alright sir, -4.3 is workable. :)

That on the other hand is a bit dicey and will be the source of your codeword issues and probably the packet loss too :( . However I have a feeling that the SNR on your upstream is actually far worse and is probably the source of your problems, either SNR or return power issue.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Yeah, most likely. I should have an engineer coming out tomorrow... hopefully he'll be able to do more than the last time. I think it's probably the modem to be honest... it's an ancient terayon.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Its been abyssmal in Scunthorpe tonight for me. What I seem to have noticed via playing CoD, is that when the problems occurs, which was a good every 3-4 minutes tonight, all upstream traffic completely stops and downstream traffics slows to an absolute crawl. That info of any use? Old Terajet210 modem here also.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Some problems to consider are:-

a) you have a virus or spyware on your system
b) you may have interference from your firewall
c) your modem has problems.

Try the pcpistop site and/or the symantec online scan which will test your machine and may provide a few clues as to what's going wrong.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

funnily enough, i have a terrajet too :)


No viruses found, problems even when firewall is disabled, (using msconfig to disable too)

I heard from time to time they push newer firmwares out for modems, could this be related? either its not being recieved properly (causing reinits) or maybe we need one? lol

btw. I tried other new proxies as mentioned earlier, pages load faster, but still get the "freezes" and have to refresh almost every other page to get it to display

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

was terriblw in the the Reading area from1030 pm onwards (unuseable)....seem sorted now at 0459 ....

Mark

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I know it can't be a virus or the firewall because I restored a ghost image from when I first installed a virgin xp a year ago and applied sp2 before even connecting to the net and the freezes happen immediately. For info, I was using sp1a before doing this restore so its not sp related. Been using the default sp1 firewall, zonealarm and now the default sp2 firewall. NO difference in freeze times. How is the modem covered by ntl? When I originally subscribed to broadband I chose the 5 quid a month rental option, which I no believe has been absorbed into the standard charge. So can the modem be replaced by ntl foc?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Yep. The modem is supplied by ntl as part of the subscription. If it goes wrong, they should replace it for you for free.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

:mad: here we go again .... adding to what must be a contender for the longest running thread on here .... and for good bloody reason !!

Hey, did I mention that last time I went through this crap I complained and got ONE MONTHS REBATE on my connection ... I didn't :shocked: well I'm telling you now guys ... so go for it :p: This is not a 24/7 connection. This is not what I'm paying £24-99 a month for. It seems that it is a company trying to keep 20 balls in the air with both hands up its arse. Whatever the problem is, it seems NTL are incapable of fixing it permanently.
I'm not having a go at the mods on here that are working hard to resolve many issues, but for crying out loud ... if there's a problem no-one can resolve just tell us - give us our money back - and we'll **** off somewhere else job's a good en :mad:

By the way, spent 1 hr on the phone 2 days ago trying to get through to CS ... eventually answered and asked for my postcode ... the guy said "oh sorry, you've got through to Teeside, I'll put you through to the right area office .... click .... recorded message .. sorry, due to the extremely high amount of callers trying to get through please try again another day ... click .... disconnected :mad: :mad:

..... am I annoyed ?? .... answers on a postcard 'cos EMail don't work :rolleyes:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I don't have anything to contribute except for a "me too". This "stalling" crap has started happening to me again today (30th September) and .. sigh.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

It's a ****** take m8, I bet all the top NTL geezers are on AOL :p: :p:

Had a very important tourny match tonight, 8 pm start, and this crap happens again :disturbd: oh well, time to go back to BT I s'pose :tu:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

A mate has just got this installed ... 1mb connection £29-99 a month ... if you can get rid/disable most of the AOL garbage that comes with it it's a steal.

http://www.aol.co.uk/products/broadb...l?promo=508378

..... me waits for post to get deleted ... gasp shock horror :D

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

My con has been like it since 28th (scunthorpe area) my "Activity" light hardly flickers, as before it was constantly on. I play Ultima Online and i get dis-connected from server every 2 mins, most web pages dont load and i have to refresh them, get no help on help line "It must be your computer thats at fault".
Was convinced it was SP2, so i un-installed that, but guess what, it wasnt.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Hehe, I didn't let SP2 get anywhere near my comp, Microsh1te are about as reliable as this lot just lately :) If it wasnt for Linux not supporting most of the apps I use and games I play, I'd be on it in a flash ... mind you it's getting better all the time .. give it another year and Windows may well be defunct lol.
sometimes I wonder why I keep replying 'cos it takes ages to post the ****ing message lmao

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well blow me :rolleyes: same thing tonight ... cut off every 2 mins or so
hmmmm, now let me think .... aaaah I'll call CS ....
NO POINT AT 10 PAST 9 IN THE EVENING :mad: :mad: :mad:

oh well, looks like another £25 NTL won't be getting.


FFS....

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

seems like everyone has got the same problem again after only a day of having my connection back somethink has got to be sorted with this

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

same here again, for the last 2 days been getting slowly worse. Game server d/c chat server d/c, web browsing makes me scream in angst.

Tried different proxies, they still seem to hang everyother page with a DNS error, sigh my finger is getting RSI from clicking refresh all the damn time

+ the damn TV is playing up, on demand has no sound, and interactive+tv guide never loads. This is bad shiz

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

HTTP is almost completely and utterly dead here, hurrah! :mad:

Edit 1: CHRIST, NTL. SORT THIS CRAP OUT. I have to scour Google/Groups for programming resources, but I can't. I'm getting extremely f***ing p***ed off, here.. :grind:

Edit 2: Great. I just lost this post because it timed out. There needs to be more anger-related smilies because NTL customers sure as hell need them.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

i am also in scunthorpe and i am having the same problems

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

whey hey, another good thursday evening in the Scunny area lads :p:
here we go then, some problems to consider are:-

a) you have a virus or spyware on your system .. not unless you count NTL as a virus
b) you may have interference from your firewall .. why do I need a firewall ? bugger all can get down the cable cos I can't connect to anywhere
c) your modem has problems ... Yep, it says NTL:HOME on it

am I starting to annoy anyone ? ....... GOOD !! if I can't do what I pay to do, the only alternative is to come here (when connected) and spout this garbage. :mad: :mad: :mad: :mad: :mad: :mad:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Not sure if this is the same problem or not.

Been browsing fine, and still am now. However, my IM client (Trillian) will not connect to any server (i.e. msn, icq, yahoo). I also can download through port 80 but not port 81.

Its not a firewall issue as its always been fine till tonight. Checked the server status which states there are no problems.

Any ideas anyone please?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Ok lets start at the beginning with your post here.

So tech support told you they are trying to resolve the problem see no issue there.

Ah I am guessing the 2nd post was humour so we will ignore that.

Your 3rd post again humorous and a thanks as they were in the process of rebalancing the UBR.

Your 4th post was not specific enough to diagnose any problems.

Your 5th post is more humour and maybe a network problem.

Your 6th post praises NTL for 3 years of faultless service.

Your 7th post again more humour I presume and all working fine.


Some 2 months later when I am assuming everything has worked fine.

Your 8th post here mentions a contender for the longest running thread hmm I think not have a look a round.

You then get a rebate which is not an easy thing to do.

You complain then about 1 hour on the phone well take a look around thatâ₠¬Ã¢â€žÂ¢s not a bad wait time compared with others.

The disconnected calls are inexcusable from them but thatâ₠¬Ã¢â€žÂ¢s life with NTL.

Oh yeh and an attempt to bypass the forums swear filter thrown in for good measure always a good idea.

Your 9th post and I agree NTL+Communication = Shambles.

Things have moved and I think you will find plenty of ADSL providers are more than a match for NTL and can offer a 24/7 connection without the cap.

Your 10th post another attempt to bypass the swear filter.

More humour and a threat of going back to BT now there was me thinking you were looking for a decent Broadband provider.

Your 11th post unrelated and about AOL so not posting that.

Your 12th post not NTL related just another attempt at bypassing the swear filter.

Your 13th post again another attempt to bypass the swear filter but this confuses me why the hell are you calling CS surely you should be calling Tech Support and then threatening to withhold payment is not a good idea.

Your 14th post an email sent to them, well a Tech who received that probably would not have a clue what you were referring too and would not respond to your threats of 3 strikes and your out.

Your 15th post was good advice directing someone to the NTL contact us option.

Your 16th post is unrelated to this so again I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t quote it.

Your 17th post is not exactly helpful as more info would be needed to diagnose a problem.

Your 18th post and again it looks like they have done something right and you have praised them for it and good on you for acknowledging that fact.

Your 19th post is another attempt at humour and more humour suggesting you chip in and buy a UBR. Well steer clear of that and concentrate on trying to get NTL to recognise the problem and address the issue.

Have you followed up directly on this and asked if there is still a UBR oversubscribed issue as from your posts it would appear not.

Your 20th post again is irrelevant to this thread so again I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t quote it.

Your 21st post again is irrelevant to this thread so again I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t quote it.

Your 22nd post and again a humorous attempt to have a dig at NTL and yet another attempt to bypass the swear filter here.

By spouting this garbage here as you put it will not annoy NTL as this site in case you have not noticed is nothing to with NT L.

You may though however alienate all the NTL employees who will stop by and read your comments and in fact do nothing but make a resolve slower.


Your 23rd post and this is the most sensible option out of the lot, but do make sure you phone Tech Support this time not Customer Services and be calm and tell them the exact problem rather than threats to cancel and you may find you get more of a positive response.

Your 24th post and something I agree with and it goes back to the basics of learning to walk before you can run.

Your 25th post well I am guessing the user has as he mentions he has tried ftp.

Anyhow enough of my spiel (thanks god I hear you all cry) but Carth do not take this personally as it is nothing against yourself but just a pointer to others.

Coming on this forum and shooting your mouth off and by passing swear filters will get you no where fast.

A more reasonable approach would be to start a thread posting your system set up with as much details as possible and as much detail of the problem as possible and what you have tried to resolve this and an excellent guide to this can be found in Ignitions post found
here

Remember at the end of the day this forum is not NTL owned and for issues like oversubscribed UBRs this can normally only be resolved by a rebalance which can only be requested by NTL or brought to their attention by one of the NTL employees that post and read here against the wishes of NTL in some cases.

These peeps in some cases are putting themselves on the line to help out here.

If after that you fail then you have only option and that is to walk with your feet to another provider.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

This is getting beyond a joke now.

For the past 5 weeks I have been experiencing virtually the same problems here in PE29 postcode (Papworth UBR) and this monring alone I have had to reboot the Surfboard 4100 4 times due to total packet loss. It wouldn't be so bad usually but being off work sick and trying to catch up with what bits of work I can do from home is becoming impossible now when I use Remote Desktop from my notebook to my workstation in the office. Nothing to do with the PC's as the modem is going through a router which is testing out 100% fine. No Spyware or other nasties on any of the 4 systems that are present here at home. Firewall certainly not blocking anything that it shouldn't be. These issues have only started since the upgrade to 1.5mbps (I had plenty of issues prior to the upgrade though a few years back which were resolved thanks to Ptarmigan). Even friends are having similar problems.
The CAB that I connect to was partially open last week and thought that this may have been causing the problem, but from looking out the window, it is now fully enclosed again. I was even thinking it could be the Surfboard 4100 starting to play up or a bag config file, as each time I need to cycle the modem to regain a connection.
Getting very peeved at NTL now especially as I have had to phone them up every month for the past 3 months due to them taking payment each month from one of my credit cards for the bills WITHOUT my permission even after I have told them to remove my card details (can you say FRAUD NTL???), and now the credit card company and my solicitors are looking at legal proceedings over this fraudulant use (each month they have made me exceed my card limit incurring extra charges from the card company).

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

O_o

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

woohoo, It seems us in scunthorpe have finally had our problem recognised officially!!!!


http://www.ntl-isp.ntl.com/ServiceStatus/

check out the entry for scunthorpe

Recognition of your foe is the first step at least !!

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

@ carlingman

no probs bud, nice post ..... bet it didn't take you 7 attempts did it :p:

my connection problem is still here .... along with my attitude towards incompetence

bye y'all :rofl: