Re: Merged: Email down again!!!!!
 

i didnt , dont worry about it :) , it seems as though they ( ntl ) have some way to go yet :erm:

Re: Merged: Email down again!!!!!
 

Tonight was the third call to support, Monday I was told that yes there was a problem and the engineers were working on it, on Thursday I was told the the database was rebuilding and it would be fixed in 24 hours but I take your point and will double check my end, I use outlook and the settings are saved so I would dout it was my end :confused:
__________________

Thank Peter_Stanley, I tried sending a message from a different account and got a 550 error, I will call again Monday AM.

I assume that this therefore must mean the problem is there end

Ped

Re: Merged: Email down again!!!!!
 

Yes. If mail is being bounced it can only be their system (unless you forgot/mis-typed your email address! :p: ).
Just make sure they are aware of & sort out both the login problem and the mail rejection problem.
I believe tech support is open all weekend so there's no need to wait until Monday (unless you want to).

Re: Merged: Email down again!!!!!
 

Anyone elses email still down?

I last received an email on April 2nd. I know the service status page said they were doing "planned maintenance", but that supposedly started on the 4th and ended yesterday.

Re: Merged: Email down again!!!!!
 

And anyone who is trying or about to ring, please read this:

http://www.ntl-isp.ntl.com/ServiceSt...px?FaultID=314

Re: Merged: Email down again!!!!!
 

There's an "ongoing" fault listed on the Status Page that was posted Dec 2004 :Yikes:

That is just disgraceful IMO. :nono:

Re: Merged: Email down again!!!!!
 

I know - at least the Southampton one was cleared up. They had been having problems since July ;)

Re: Merged: Email down again!!!!!
 

My main account is now working after 4 phone calls I we* managed to speak to someone in this country who said the email address was stuck in create fail?, and he would escalate it, I then got a phone call the next morning and was told that it was sorted, they had removed and recreated the account and everything works fine now.

Why it took 4 phone calls and two of us to get this done I don't know. It was such a simple thing to fix.

*two of us were talking to them at the same time because my old stb account is apparently in my parents name, even though the bills had my name on them since I moved it to my name up until I moved to a far more reliable cable modem and Sky+ box.

Re: Merged: Email down again!!!!!
 

Anyone having probs in the Bury area today? I'm getting messages rejected by the server. Again.

Re: Merged: Email down again!!!!!
 

I'm getting email probs with one certain site not sending me email notifications or any other mail for 3 days now(no not this site) via my ntl addy.However I'm STILL getting spammed in that addy.

Since I switched my addy to my gmail one though I'm getting the notifications again from that site.

If that site had blocked ntl then surely I wouldn't be able to visit the site at all?Why would they just block my email?and I have not changed or altered my preferences at the site either.. :confused: