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-   Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)
-   -   Tivo V6 : Virgin Media V6 - Powered by TiVo(new STB) (https://www.cableforum.uk/board/showthread.php?t=33702913)

Arthurgray50@blu 11-02-2017 00:25
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
This is why VM has such a poor reputation.

The delivery of my V6 didn't happen. We had a text yesterday from VM saying that the V6 would be installed today - 10th Feb between 1pm and 6pm.

Wife waited until 5pm and called CS and was advised that the date had been changed. She was transferred to the UK. And was placed in a queue and was told that we had engineers on 8th to repair a faulty standard box that was sent by courier. The box didn't work and had to be replaced by the engineer.

CS told my wife that the job had been completed. She stated that she had a text yesterday stating a delivery for today for the V6.

They said NO, the delivery is for 14th which is Tuesday. When asked. Who changed the date - we did VM said.

When asked why wasn't l called, they said we don't know. So my wife waited in all afternoon for nothing. Even the sales rep said that the service was unacceptable

VM you are a total shambles

denphone 11-02-2017 05:49
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by muppetman11 (Post 35881110)
This is the problem with products like the V6 and Sky Q , the majority of customers will choose the neatest and easiest way to connect their boxes and sadly WiFi can be very problematic for some especially those in bigger or older homes with thick walls.
No problems here MM as you can hear next doors cat snoring through the wafer thin walls.:).

---------- Post added at 04:49 ---------- Previous post was at 04:46 ----------

Quote:
Originally Posted by ASMO (Post 35883550)
I find my TiVo box painstakingly slow at times is the V6 worth the upgrade then?
Well l am only going by 1 day mind but its like comparing a one snail coming at you at normal speed and the following snail coming at you with the speed of a tsunami.:)

muppetman11 11-02-2017 10:23
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by denphone (Post 35885152)
No problems here MM as you can hear next doors cat snoring through the wafer thin walls.:)
As does my box , but then that doesn't make what I've said any less correct.;)

OLD BOY 11-02-2017 12:28
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by muppetman11 (Post 35885169)
As does my box , but then that doesn't make what I've said any less correct.;)
We have thick walls - we live in a 1950s built house. The superhub is in a different room from the V6s and the wifi works perfectly.

muppetman11 11-02-2017 13:00
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by OLD BOY (Post 35885188)
We have thick walls - we live in a 1950s built house. The superhub is in a different room from the V6s and the wifi works perfectly.
I'll say it again I'm not saying it doesn't but that isn't the case for everyone. Ethernet is always the best solution however I accept not everyone wants the wiring around the home.

supermanscott 11-02-2017 20:40
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Is anyone else monumentally underwhelmed by the V6 ?

Virgin got together and said "we need to come up with a box that competes with Sky Q ... what we should do, is update the hardware, then put the same clunky out of date operating system we've been using since the before even the Tivo came along, and put that on it! yay!"

OLD BOY 11-02-2017 20:59
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by supermanscott (Post 35885244)
Is anyone else monumentally underwhelmed by the V6 ?

Virgin got together and said "we need to come up with a box that competes with Sky Q ... what we should do, is update the hardware, then put the same clunky out of date operating system we've been using since the before even the Tivo came along, and put that on it! yay!"
Do you actually have a V6 box? Did Sky tell you to say that?

I have two V6s and they are amazing. I have seen reports suggesting that the V6 is better than Sky Q, although I can't comment on that as no-one I know has one.

spiderplant 11-02-2017 21:07
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by supermanscott (Post 35885244)
then put the same clunky out of date operating system we've been using since the before even the Tivo came along
So which operating system is that? And which one do you think they should have used, and why?

supermanscott 11-02-2017 21:07
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by OLD BOY (Post 35885248)
Do you actually have a V6 box? Did Sky tell you to say that?

I have two V6s and they are amazing. I have seen reports suggesting that the V6 is better than Sky Q, although I can't comment on that as no-one I know has one.
If anyone is working for a provider it's you if you think it's amazing!
What's amazing about it?
It's got the same user interface we've had since the V+ days , there's no new features at all (increasing the tuners does not count) , we've been so beaten down by the previously lousy operating speeds they finally give us one that operates at a normal speed and we think it's amazing!??

Where's the modern GUI, or proper multi media multi platform streaming etc?

Tbh just a nice new GUI woulda been enough for me.

denphone 11-02-2017 21:23
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by OLD BOY (Post 35885248)
Do you actually have a V6 box? Did Sky tell you to say that?

I have two V6s and they are amazing. I have seen reports suggesting that the V6 is better than Sky Q, although I can't comment on that as no-one I know has one.
l cannot comment on Sky's new box but suffice to say not everybody is ever going to be happy whatever box the big providers put out as we all have different demands and different tastes as one man's meat is another man's poison as they say.

supermanscott 11-02-2017 21:36
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by spiderplant (Post 35885252)
So which operating system is that? And which one do you think they should have used, and why?
I wasn't on about the underlying os. I was on about the system we use to operate the box.
Something not designed 10+ years ago that adheres to current UX thinking would be good.
Let me rearrange the channels, don't make me press right 5 times to achieve something youve seen me achieve 1000s of times before, let me see in little windows what's happening on 8 or 9 channels as an overview. Let me pause a tv show and carry it on my tablet.
That kinda stuff.

jb66 11-02-2017 23:00
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by supermanscott (Post 35885244)
Is anyone else monumentally underwhelmed by the V6 ?

Virgin got together and said "we need to come up with a box that competes with Sky Q ... what we should do, is update the hardware, then put the same clunky out of date operating system we've been using since the before even the Tivo came along, and put that on it! yay!"
It's a little boring compared to sky q

denphone 12-02-2017 07:17
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by jb66 (Post 35885275)
It's a little boring compared to sky q
In what way? as most people are just happy with a decent all round functioning box rather then all the jazzy add on bells and whistles.

jb66 12-02-2017 08:44
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by denphone (Post 35885301)
In what way? as most people are just happy with a decent all round functioning box rather then all the jazzy add on bells and whistles.
I don't have sky q but I've used the remote on a few installs when setting up the wifi and I'm instantly wowed from the remote to the fluid viewing, the way the menus move and the pictures.

If customers are expected to pay £65 for a box I'd expect a few bells and whistles. The box is fine but it can do so much more with that power

OLD BOY 12-02-2017 11:03
Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:
Originally Posted by supermanscott (Post 35885253)
If anyone is working for a provider it's you if you think it's amazing!
What's amazing about it?
It's got the same user interface we've had since the V+ days , there's no new features at all (increasing the tuners does not count) , we've been so beaten down by the previously lousy operating speeds they finally give us one that operates at a normal speed and we think it's amazing!??

Where's the modern GUI, or proper multi media multi platform streaming etc?

Tbh just a nice new GUI woulda been enough for me.
We all want different things, old bean. Both the Sky Q and the V6 are good pieces of kit and which one does it for you is down to personal preference.

However, both have their merits, with each having advantages over the other. That' s not just me saying that.

http://www.pocket-lint.com/news/1396...the-difference


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