| Charlie_Bubble |
08-04-2004 17:19 |
Re: Price increase
Quote:
Originally Posted by bob_builder
I am guessing this is just Sky being sensible. They could say that they would not replace the box but then they would lose your parents custom - after all Sky have had 12 to 13 years subscription out of your parents!
Sky seem quite happy to give a free box away with one years subscription so with 2 or 3 of boxes in 12 years Sky are raking in the money!
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Exactly, and so is there any real difference to NTL? I just spoke to my mum and she said they originally had a Grundig digital box which stopped working properly, so Sky gave them another box, she can't remember the make. They had this for a couple of months, but weren't satisfied with it, so Sky gave them another, Pace this time, which they have been happy with. TBH it's only what you'd expect from a company you were paying a sum of money to every month. I don't know why people think NTL are doing people such a service. Many people are paying them almost £100 a month for services, so the least they can do is make repairs when things go wrong, it protects their investment, and Sky are no different. Pay £40 a month for their full package and outside the 12 months, if things go wrong, they'll replace it for you if they think you'll leave, or even think of leaving. It's good business sense. Is it better to spite your nose over the cost of a £100 set top box, or keep pulling in £40 a month, or £80+ in NTLs case. So the people claiming NTL are so much better than Sky, purely because they think Sky will throw you overboard after 12 months are being unrealistic.
I'm calling NTL tonight, to downgrade broadband to 600k and will probably cut some TV services after the weekend, Sports mainly. I will tell NTL I intend to leave for Sky/BT/ADSL and I bet they try and give me an incentive to stay, because they want to protect a good paying customer. Unfortunately for them, this increase is the last straw for me. There are too many small things wrong with their phone/TV/internet services, which alone wouldn't bother me, but together and at an increased price, has finally persuaded me to get off my arse and change.
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