Originally Posted by Debsy42

I know Stu, see the dangers of generalising people lol lol

Originally Posted by Incognitas

Damn! I seem to have taken UDT off ignore.Why did I do that? :confused:

I can only say to all of you who are fed up with UDT that it's pointless talking to him and so why not actually exercise the ignore tab in his case.If enough of us are ignoring him maybe he'll get fed up and tone it down.At the moment you are just encouraging him.
I am confused about one thing though.IS he with NTL or not?If he is WHY?I think I'd have abandoned them ages ago in his shoes. :scratch:

Incog off to see why UDT isn't being ignored. :walk:

Originally Posted by Dr. Plummer

<snip>I have to agree with Incog, please no more references about UDT in this thread. NTL Customer services and your personal experiences is the topic so lets see some more posts on this topic. :) :tu:

Originally Posted by bexy

can you hear that dr p? silence......:( seems people are more interested in being :notopic: than talking about the actual thread topic

ok bexy admits she went off topic before

can i just ask if anyone knows what area gets transfered to which cs centre? i think i saw something about it on .com once but i can't remember.....i remember them being fairly obscure..... i just wondered whether people think that some call centres are better than others? and wondered if anyone can give us an idea of why?

Originally Posted by paulyoung666

well when i ring from norton then i get through to stockton , just down the road , probably not much use to anyone but there you go :D :D :D :D :D :D

Originally Posted by towny

So, it's OK for you to say you can make statements about NTL customer service without having talked to every single CS agent, but it's not OK for Debs to have an opinion on her customers without talking to all 8.5million Londoners first, and it's not OK to say Debs is good at her job without talking to everyone she has ever answered the phone to.

UDT, I happen to agree that you don't have to talk to every CS agent to establish whether NTL CS is good or not. So seeing as you and I agree on that it's reasonable to form a general opinion of a group of people by talking to a representative sample of them, perhaps you could explain why you completely contradict this by demanding that Debs talk to 8.5million Londoners before making general statements about them?

What you are saying is plainly ridiculous and amply demonstrates the lengths you will go to in order to attack someone who simply disagrees with you.

Originally Posted by handyman

yes bexy thats where I worked :) I'm also living in Norton too, well very close - rosey :(

And it's a forgone conclusion that he would have recieved good customer service as Teesside was number one in the franshise table, closly followed by Jill and her Celtic bunch. Not sure where the others faired.
This was based on fault resolution, call times etc.

Originally Posted by Incognitas

Damn! I seem to have taken UDT off ignore.Why did I do that? :confused:

I can only say to all of you who are fed up with UDT that it's pointless talking to him and so why not actually exercise the ignore tab in his case.If enough of us are ignoring him maybe he'll get fed up and tone it down.At the moment you are just encouraging him.
I am confused about one thing though.IS he with NTL or not?If he is WHY?I think I'd have abandoned them ages ago in his shoes. :scratch:

Incog off to see why UDT isn't being ignored. :walk:

Originally Posted by Undisputedtruth

Am I going to get fed up? Am I going to tone it down? Hell no. :p :p :p

Originally Posted by towny

This forum wouldn't be the same without you. ;)

Are you going to take up Andy E's offer of a mock support call?

Originally Posted by bexy

that's where hm used to work right? :erm:

and would u say u got good cs when u called there paul?

Originally Posted by paulyoung666

no complaints from me
:)

Originally Posted by scastle

People, UDT is as entitled to his/her own opinion as much as anyone.

Having said that, If he/she considers Tesco a shining example of good customer service, he/she hasn't been to my local Tescos. They are like any company (including NTL) in that they have both good and bad staff.