Re: Is the TiVo charge now £3 per month on all TV packs?
 

Correct me if wrong but did anyone here actually pay £200+£40 install as a new customer? The point of pre-registering was that we were avoiding install costs and getting £50 off the activation fee.

As far as I'm aware this 'saving' never really existed as the boxes (from general release) are now much cheaper. I stupidly upgraded to XL so I could get Tivo, now that's not compulsory, so I will be heading back down to L, having paid a month of XL for no apparent reason.

The refund (should it actually happen) will even this out.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Mine has already been credited to my account I`ve just checked my online bill

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I'll wait for my next bill and check, I wish I had more faith but I expect there to be problems of one sort or another.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

As almost everyone here already had services of some form or another, then I doubt anyone here paid the £199 fee.

The New Customer price was just that and if you didn't already have services you couldn't pre-register

---------- Post added at 13:38 ---------- Previous post was at 13:36 ----------

The 1TB box has been on sale at the higher price for almost 3 months - it was avaliable to new customers from 18th April

Re: Is the TiVo charge now £3 per month on all TV packs?
 

To your knowledge have those people been offered a £100 discount? Would seem in line with the other credits being offered to pre-reg customers.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

No, why would they?

It is only pre-reg customers that are getting the reduction, because the original reason for the pre-reg was to reward existing customers of Virgin Media by offering them a reduction on the price of TiVo when it was launched.

This further reduction to all the pre-reg customers is an extention of that. In effect all pre-reg customers are getting the 1TB for £100 less than the standard price was at the point it was ordered.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Well I haven't contacted anyone about this and just received the following email:So it looks like its going to be an automatic refund with no action required.


Phil

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Excellent news and with the Spotify deal as well things keep getting better.:):)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I wouldn't expect them to, just curious if they were applying refunds across the board or just to pre-reg customers. I'm sure a few of the April customers are cheesed off at paying twice what the box now costs just a few weeks after install.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

No l am not cheesed off as l knew l would have to pay a premium for being one of the first to get a tivo so l have absolutely no problem and if they give me a refund then it says they are rewarding their most loyal customers and not the fairweather ones.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I agree, but as a new customer I would also feel hard done to because of the even larger drop in price from £240 to £100 in a matter of weeks.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Thanks for the refund Virgin. Well pleased. :D

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Just had my email confirming £50 credit.

Thanks a lot Virgin, never got a refund from sky when they dropped their box prices.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Virgin 1 Sky 0

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I also got an today email confirming a £50 refund from what I paid at TIVO installation time.

Yes it is automatic.