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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   Superhub : Superhub Firmware Beta Test (https://www.cableforum.uk/board/showthread.php?t=33675881)

Peter_ 13-05-2011 15:53
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by craigj2k11 (Post 35235542)
Although I agree with the majority in thinking that what he has done is rather stupid, I think we are singling him out here for no reason. As mentioned in my thread, there will be agreements and disagreements in forums, but there doesnt need to be any arguing or "picking" on someone

The email in question will be received and deleted by Burkett, so the argument over a deleted email is one of irrelevance
Regardless it is still being vindictive plus he is not alone as we have Zeke also putting his oar in about me so that makes two not one.

craigj2k12 13-05-2011 15:54
Re: Superhub Firmware Beta Test
 
lets not get personal here

and lets also remember the title of the thread is superhub firmware beta test

Peter_ 13-05-2011 15:56
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by craigj2k11 (Post 35235545)
I think he did take the wrong stance, being a moderator, as iv mentioned in my post above, there seems to be a lot of people against chrys

may I point out masques signature, the one which VM ask their staff to include:
"The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions."

Whether or not stephen has it on his signature, it still applies
We can post something along similar lines and I chose to post the one that the company used as an example.

I dislike that someone can come straight out and say that I have lied on here without even attempting to provide proof because they know that the accusation is in itself a lie.

Sirius 13-05-2011 15:57
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by pip08456 (Post 35235583)
This thread seems to be getting out of control with a lot of comments being made in "the heat of the moment".

Chrys, if you did actually send such an email IMHO you are completely and utterly wrong and can be seen as being vindictive.

VM staffers, it would appear some of you don't understand the frustration many, even if by no means a majority, of users have been caused by the Super Hub. Those who continually spout what could be perceived as a company catechism of " mine's been running without any problem for 3 months" etc, ad nauseum, do nothing but exacerbate the frustration of those who do have problems.

For many who have suffered problems the CEO's route has been the one that sorted it out for them.

Personally I have no problem as I've gone to a different ISP, I also don't have a problem with any of the staff even though I've had disagreements with them and no doubt will continue to do so, I don't take anything personal and suspect (or hope) they are the same.

Petty squabbling solves nothing. Mods should have stepped in earlier to stop it IMHO.
Very good post. :tu:

hope that no email has been sent as well. My biggest problem is that when i posted once to say i don't have a issue with PC gaming i was immediately jumped on and accused of lying. If that had not happened i would not be here now having to defend everything i say in case i again get accused of lying.

I am the first to say that there might very well be an issue with the Super Hub, Personally have not had issues however that is not to say that there IS no issues for some. I understand how frustrating it can be because i have been in a similar position when i had a adsl line with BT.

craigj2k12 13-05-2011 15:57
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by Masque (Post 35235603)
We can post something along similar lines and I chose to post the one that the company used as an example.
yes, i remember discussing it when you changed it a few weeks ago to the VM one.

Peter_ 13-05-2011 15:58
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by craigj2k11 (Post 35235600)
lets not get personal here

and lets also remember the title of the thread is superhub firmware beta test
It was not personal until Chrys said he had emailed the CEO's office about me and others and Zeke posted that I had lied on here.

The is no point in lying on a forum as you always get foud out as someone else will have the real facts to post.

Sirius 13-05-2011 15:59
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by craig 2k11 (Post 35235548)
care to give instances?

again, i bring you back to
The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions
Not on here thank you.

but i can state categorically that it has happened ;)

craigj2k12 13-05-2011 15:59
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by Masque (Post 35235611)
It was not personal until Chrys said he had emailed the CEO's office about me and others and Zeke posted that I had lied on here.

The is no point in lying on a forum as you always get foud out as someone else will have the real facts to post.
i understand this, however i wasnt aiming the post at you, it was something for everyone

i can understand your frustration that you are accused of lying :rolleyes:

Peter_ 13-05-2011 16:01
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by craigj2k11 (Post 35235614)
i understand this, however i wasnt aiming the post at you, it was something for everyone

i can understand your frustration that you are accused of lying :rolleyes:
My post was not aimed at you just providing more information.:)

Sirius 13-05-2011 16:02
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by craigj2k11 (Post 35235614)
i understand this, however i wasnt aiming the post at you, it was something for everyone

i can understand your frustration that you are accused of lying :rolleyes:
Then thats two of use that have been accused of lying when we have not.

craigj2k12 13-05-2011 16:04
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by Masque (Post 35235619)
My post was not aimed at you just providing more information.:)
you did wuote me with your response ;)

Peter_ 13-05-2011 16:10
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by craigj2k11 (Post 35235624)
you did wuote me with your response ;)
Yes because your post made an ideal sounding board nothing more.

I notice that the two instigators have not posted for a good few hours now and I am wondering why.

https://www.cableforum.co.uk/images/...2011/05/69.gif

Stephen 13-05-2011 16:14
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by _wtf_ (Post 35235541)
Excuse me!! Do you consider all the bickering currently going on as help!!

Shouldn't a Cable Forum Team member try to calm things down and not add fuel to the flames?

To the other two bright sparks IF he has sent an email to the CEO do you not think that someone from the CEO's office may take a look at what you're posting so it may be in your interest to act a little more intelligently :rolleyes:
You are excused :rolleyes:

I am posting as myself currently not as a mod. I am allowed to do that you know. Any postings from me as a mod will be made in bold.

As for help I was talking about the whole forum.

kalleh 13-05-2011 16:24
Re: Superhub Firmware Beta Test
 
Until VM Staff who post on here get out of this dreamworld that Virgin Media provide a fantastic service to everyone make the best business decisions and so on. They are going to have people being vindictive towards them.


The SuperHub from my own exp with the device.


Poor wireless range random resets to factory default from day one not to mention all the latency issues that would happen all day and the upload speed being horrendus. Ours was swapped 3 times and from R20 firmware to R26 absolutely no difference at all apart from when R25 made it worse when some files wouldnt download and most youtube videos wouldnt stream.

These problems went on for me from Jan when we had 50Mb installed.


Now all of the above problems were not resolved until the CEO office finally gave in and sent out a VMNG300 modem. Now in that peroid of time i had spoken to countless people wether it be technical support, engineers or CEO office staff and even the area manager here and not one of them understood the issues or in my eyes tried to resolve the issues and this went on 5months.

Now obviously now that my problem is sorted im very happy with my connection but the fact is ON THE DAY OF INSTALL i would have preferred to have had a VMNG300 installed then i wouldnt of wasted countless hours of MY time on phonecalls and emails and forum posts to get VIRGINMEDIA's problem solved. The fact that when they updated to R25 which i was part of the beta test and there was countless posts about the download and streaming issues straight away and then hours later Mark Wilkin made a post saying he didnt see any issues and they had pushed it live is disgrace just really shows that Virgin as a company do not simply CARE about the end user.

So basically all i ask is the staff of VM who post here take some time and consider how they would feel if they WERE having issues. For example if someone calls up and has a superhub problem from what ive read on this forum i'd be expecting them to tell the customer the SUPERHUB HAS NO PROBLEMS BECAUSE I HAVE ONE AND ITS BEEN RUNNING PERFECT For X amount of months.

Poorly constructed rant over.

_wtf_ 13-05-2011 16:31
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by Sirius (Post 35235606)
I understand how frustrating it can be because i have been in a similar position when i had a adsl line with BT.
You've really made my day with that comment :rolleyes:


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