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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

muppetman11 20-01-2011 20:47
Re: 20 Mb/s to 30Mb/s free upgrade
 
Well rang them last night and there sending me a super hub for £30.00 if they try and charge me the 30.00 then to activate a quick email to Mr Berkett will be fired off with screen shots and order ref numbers.

The-Kevster 20-01-2011 22:10
Re: 20 Mb/s to 30Mb/s free upgrade
 
Just spoke to virgin media Bangalore. After explaining 3-4 times that I've ordered the 30MB not 100MB and I don't want to know about their latest deals, I just ordered 30MB. They are sending me the latest Super Hub (V2? newly launched this year?) and I should have 30MB within 24 hours. Now I'm not expecting this to be activated before its officially launched so wont be holding my breath.

Peter_ 20-01-2011 22:12
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by The-Kevster (Post 35156048)
Just spoke to virgin media Bangalore. After explaining 3-4 times that I've ordered the 30MB not 100MB and I don't want to know about their latest deals, I just ordered 30MB. They are sending me the latest Super Hub (V2? newly launched this year?) and I should have 30MB within 24 hours. Now I'm not expecting this to be activated before its officially launched so wont be holding my breath.
I would callback in the morning after 0800 just to see what they have ordered for you as it will not be 30Mb.

The-Kevster 20-01-2011 22:19
Re: 20 Mb/s to 30Mb/s free upgrade
 
Strange that my modem is showing a a forced reset. Somethings been changed. Anyways he ordered the Superhub and said it will be with me in 48 hours so I'll phone next week if it hasn't arrived.

(Modem Log)
Thu Jan 20 20:46:09 2011 Critical (3) Resetting the cable modem due to docsDevResetNow

alwaysabear 20-01-2011 22:22
Re: 20 Mb/s to 30Mb/s free upgrade
 
Seems to me from what I have read on this thread, that this whole situation is another epic fail by VM, no one knows what the hell is going on, not even Customer services.:shocked:
This all comes back to poor communications within the company as well as with the customer. They really do need to sort this out asap!

Stephen 20-01-2011 22:24
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by alwaysabear (Post 35156060)
Seems to me from what I have read on this thread, that this whole situation is another epic fail by VM, no one knows what the hell is going on, not even Customer services.:shocked:
This all comes back to poor communications within the company as well as with the customer. They really do need to sort this out asap!
It's not an epic fail at all. VM haven't even officially announced it yet it's just people found some info out early.

Peter_ 20-01-2011 22:26
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by The-Kevster (Post 35156058)
Strange that my modem is showing a a forced reset. Somethings been changed. Anyways he ordered the Superhub and said it will be with me in 48 hours so I'll phone next week if it hasn't arrived.

(Modem Log)
Thu Jan 20 20:46:09 2011 Critical (3) Resetting the cable modem due to docsDevResetNow
What does the the operational config say as mine below is for 20Mb.

Maximum Downstream Data Rate : 20480000 Maximum Upstream Data Rate : 2080000

The-Kevster 20-01-2011 22:27
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by alwaysabear (Post 35156060)
Seems to me from what I have read on this thread, that this whole situation is another epic fail by VM, no one knows what the hell is going on, not even Customer services.:shocked:
This all comes back to poor communications within the company as well as with the customer. They really do need to sort this out asap!
Thats a bit harsh. When everything has been officially announced VM will correct any problems. This happens often with companies. Someone designs a new page for the website and its upload to the production site incorrectly. I've previously downloaded unreleased operating systems (vmware ESX 3.5) and had the MD of the company making his first post on the forum saying not to use it as it wasn't the finished copy. Now that was an epic fail :D

muppetman11 20-01-2011 22:27
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by alwaysabear (Post 35156060)
Seems to me from what I have read on this thread, that this whole situation is another epic fail by VM, no one knows what the hell is going on, not even Customer services.:shocked:
This all comes back to poor communications within the company as well as with the customer. They really do need to sort this out asap!
I'm not confident the super hub I've been told will arrive will probably be the basic hub , your quite right VM is a bit of a joke only way to solve a problem is to bypass Customer services and go to the top.

alwaysabear 20-01-2011 22:27
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Stephen (Post 35156063)
It's not an epic fail at all. VM haven't even officially announced it yet it's just people found some info out early.
Fair enough if that is the case, but the info must have got out some how.

Stephen 20-01-2011 22:30
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by alwaysabear (Post 35156068)
Fair enough if that is the case, but the info must have got out some how.
Yes it was accidentally uploaded to the website but has since been taken down.

The-Kevster 20-01-2011 22:30
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35156065)
What does the the operational config say as mine below is for 20Mb.

Maximum Downstream Data Rate : 20480000 Maximum Upstream Data Rate : 2080000
My downstream bitrate is 20480000 bits/sec so it hasn't gone to 30MB. I wonder what they changed :/

SnoopZ 20-01-2011 22:30
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Stephen (Post 35156063)
It's not an epic fail at all. VM haven't even officially announced it yet it's just people found some info out early.
VM announced the upgrade on their website from an ad.

gazellis 20-01-2011 22:31
Re: 20 Mb/s to 30Mb/s free upgrade
 
If I take the 30mb up when it arrives. Will it have any effect on my vip20 contract?

Peter_ 20-01-2011 22:32
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by The-Kevster (Post 35156074)
My downstream bitrate is 20480000 bits/sec so it hasn't gone to 30MB. I wonder what they changed :/
They do not have the codes to change you to 30Mb as it is not available and not on the system.


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