Re: Terrible performance Leicester (LE3)
 

Nice! Thing is all I want is the service to perform as it was sold to me. What is so wrong with that?
If the fix is going to take ages then just be honest and I will do as you suggest.

Re: Terrible performance Leicester (LE3)
 

I've no idea what the delay is.

I'll try and find out.

Re: Terrible performance Leicester (LE3)
 

Here we go again!

https://www.cableforum.co.uk/images/...011/02/120.png

Re: Terrible performance Leicester (LE3)
 

You have a option to force a fix now, 30mbit you have to be on overlay, its the only way it works. Although as you on 10mbit its not a free upgrade like was for me so I guess not such an easy decision. In my opinion you got moved because I reckon they making space on overlay for 30mbit custumers. As its their new special product and I suppose eventually for 100mbit.

---------- Post added at 13:27 ---------- Previous post was at 13:26 ----------

Philce, let me guess on legacy, speeds etc. all gone to crap again? Legacy on my port was insanely bad.

Here is screenshot from 9pmish time downloading single threaded of ftp on 30mbit. Downstream performance is very good now on bonded channels.

saturday ping and speedtest. upstream congestion which we know exists, but no more 300k cap.

https://www.cableforum.co.uk/images/...011/02/119.png
http://www.pingtest.net/result/33904777.png

Re: Terrible performance Leicester (LE3)
 

Let's not forget that going forward, the majority of future capacity upgrades will most likely be focused on the overlay network. Overlay should also be receiving a (proportionally) larger upstream capacity increase in line with the upload uplift, though quite when is just me speculating.

I think I mentioned a while ago moving to bonded overlay (50mb) made a similar difference for me, with downstream jumping from a variable 500-1500k to a variable 25mb-45mb most days. Upstream is still junk though.

Wonder if it's possible to get the executive office to cut you a deal on a 30mb upgrade or get a 10mb config on bonded DOCSIS3 channels...

Re: Terrible performance Leicester (LE3)
 

Im pushing them to upgrade me FOC, I am in the last month of my contract and they have already offered me 50Mb till the fix things.

Strange thing is I got bumped off yesterday at 4pm after I spoke with them at the CEO's office, they obviously did something that kicked me off overlay.

Re: Terrible performance Leicester (LE3)
 

qasdfdsaq yep exactly, no motivation for VM to invest in legacy now it will have no new flagship products launched on it.

philce ring them back, when I got put on legacy, you may remember I was very angry, I was pm'ing people etc. looking for the new CEO office number determined to get moved back. Got it eventually and few days after the call was moved back, made it very clear on the phone legacy is substantially worse and even tried to tell them its unuseable as a broadband service. Although I expect that was in one ear and out the other as they still dumping more user's on to it.

Re: Terrible performance Leicester (LE3)
 

What I don't get is what happened when I was on the phone to them Friday afternoon. It was exactly then. They said that they were checking the modem levels.
I suspect they reset something they shouldn't have.

Who did you Pm?

Roll on Monday.

Re: Terrible performance Leicester (LE3)
 

The 'investment' is going where it should be, into the overlay network. The more capacity available on the overlay the more room there is to house modems from the VXRs.

VXRs are end of life hardware anyway.

Re: Terrible performance Leicester (LE3)
 

I agree it makes sense to spend the money there, although its leading to a disaster situation for bottom tier customers in LE3 ;) What I reckon is happening right now is modem's been moved off overlay back to legacy not the other way round. As I think VM finally realised they compromised overlay trying to relieve legacy.

Will mean I expect the upstream's destined to stay QPSK forever on legacy in LE3.

Things still working reasonably well on this new 30mbit service, had MOTD on with no buffering.

Re: Terrible performance Leicester (LE3)
 

Why?

Re: Terrible performance Leicester (LE3)
 

to fix needs investment to reduce noise?

Re: Terrible performance Leicester (LE3)
 

They can reduce noise on the overlay without doing the same on the VXRs?

That's pretty impressive!

Re: Terrible performance Leicester (LE3)
 

dont know :)

so I take it whenever VM do the uplift work you expect legacy to see an improvement to QAM16 at the same time?

Re: Terrible performance Leicester (LE3)
 

No reason at all why not, both do run on the same physical path so all RF network upgrades can benefit both.