Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Pocket-link use to be ok. Sure some are still decent somewhere on the net. Haha.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Perhaps the technical wizards of this forum should be in charge of these tech websites MM.:)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

And YouTube, but only using Chromecast Ultra at the moment.

And UHD Blu-ray. There are some great movies out already with HDR. No Dolby Vision titles yet, though. Maybe next year! :)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Some TV's have been updated for YouTube HDR now, 1152 firmware on Samsung KS7000's added it for example.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I think it's because Sky Q was launched before Ultra HD was available. A lot of the Sky Q info out there pre-dates Ultra HD and for some bizarre reason best known to themselves Sky did just say "HDMI 1.4" on their initial, pre-UHD spec sheet, which confused a lot of people at the time. They should have said "HDMI 1.4 (HDMI 2.0 via firmware update when UHD is launched)" or something similar, to avoid confusion and to help journalists who don't look further than out of date internet info for their articles ;)!

---------- Post added at 17:36 ---------- Previous post was at 17:35 ----------

Ah yes! Not on my LG 65E6 yet :(!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Since tech sites do specifically mention HDR when talking about the V6. And it being an advantage of the v6 over skyq.

Maybe sky will mention that they to can do HDR with an update.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Bloody virgin tease. Decide to have a bath mrs brings the phone up you have a call. Who is it I say. Virgin she says. Great I think I know what this is about v6. WRONG Call from India trying to upsell me to homeworks. Talk about p**ck tease lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Sounds like a virgin who teases like a pro! lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

L

Does the comment below mean If both are connected by wifi then you can record 12 shows are once, without having to say what box and does it show 2tb on either box

" Virgin Media has cleverly designed the new boxes to connect to each other and increase the storage. For example, if you have two Virgin TV V6 boxes, your storage capacity increases to 2TB (1TB per box) and you can record up to 12 shows at once. You can then play them back on either box without knowing, nor caring where the programme is stored"

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Interesting. But no idea. Yeah, usually you'd have to look for your correct named box in the category section in my shows where it says "tivo boxes", i'e "living room box" "bedroom box" or what ever.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Exactly then why they fully explain before they break for Christmas TITS

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hi, do yo know what the number was?

I had a missed call from, 01586 482335
Campbeltown, Scotland

But they didn't leave a voicemail. I'm worried it was VM but when I call it back I'm on hold for 5 minutes then it cuts me off saying goodbye

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Anyone who wants a v6 fast.. must stay prisoner at home if you miss a call that's it until June! Iv'e heard! ;) lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just dont want to miss the opportunity of a free box, ive got 3 tivo boxes presently and want shot of refurbs, 1 of which is proving unreliable.

rather only have to pay, £100 than £150 for 3x, even if they only give me 1 free its something

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

They always call my mobile not the landline.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

this was on mobile lol

I just cant get back in touch with the number :( you get an american accent play a voice message saying please stay on the line etc.

Then it sits playing music for about 5-6 minutes then cuts me off saying goodbye.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

No it wasn't that number, it was an 0800 number for sure as I checked. I thought it could have been a scam to start with but I checked my virgin account straight after and i can verify that appointment is booked for the date they said.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yep. I was jesting. I want a freebie to of course. Who wouldn't.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

There was rumoured to be a 2TB box available, but nothing has been formally announced.

Here's why I have a feeling it won't happen.

Sky Q, 2TB, 350 hours of HD

TiVo, 1TB, 100 hours of HD

175 hrs v 100 hrs is a massive difference.

Apparently, it's because of the different compression formats. Sky use MPEG4 which is more efficient than the MPEG format which Virgin use for their live TV.

As VM are gradually phasing out their old boxes and will be changing over to MPEG4 when this is complete, this should mean that our TiVo boxes will take longer to fill up.

Maybe that's why they haven't (so far) announced the rumoured 2TB box, as the new compression format will effectively mean that the box will be 1.75TB compared to the old system??

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Amusing that the Stuff review thinks you get a free Telly Tablet with every V6!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well they certainly got that wrong.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well I spoke with customer services and confirmed to me 9am on Tuesday Is when you can order the v6, also there is no 4K at launch apart from subscription services Netflix at £8.99 available via the site but not at start or YouTube. I said is there any 4K material is part of subscription due they said not before summer At the earliest, so you want to see 4K on your v6 you virgin package will go up for £8.99 a month virgin thanks for that tempting price

---------- Post added at 17:52 ---------- Previous post was at 17:50 ----------

Sadly the deal for bt sport 4K is a two or three year deal exclusive to bt and also sky q but not virgin tv

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Not really, anyone who wants 4k Netflix will already have it anyway.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Ok but say you didn't have it and wanted to see what 4K looked like then you do need to pay a extra fee I find this funny no sky 4K and try to make it look tempting

experience mesmerising 4K Ultra HD
4K Ultra HD is here, and boy oh boy, it looks good. Experience Netflix (if you’re subscribed) and YouTube in 4K Ultra HD*.

---------- Post added at 18:06 ---------- Previous post was at 18:02 ----------

Well I see the comparasion from the 500 go TiVo and 1tb v6 but they miss out 1tb TiVo

http://virginmedia.com/shop/tv/v6.ht...ge_pos7_button

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That's still nothing to do with Virgin though. Anyone with a 4K TV already has the option to pay have Netflix or not, just because the V6 box also has the app doesn't change that.

Yes it's kinda ridiculous Virgin don't have any of their own content but that's a separate matter.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I do get your point, but to launch your 4K box with no subscription funded material when they have had months to sort something, I don't think they will be busy Tuesday 9am because the real difference is not slow and more tuners like the difference from iPhones 6 to 6s never massive

Now some forum members will say neither did sky but they did announce content is coming and what to expect, virgin content dept go back to sleep, there big exclusive billie and billy axed last uesrv

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Are the calls re free upgrades still taking place? I registered my interest, albeit only a few days ago but have not heard anything so far.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It might take longer then you think as we registered our interest weeks ago but alas we have heard nothing yet..

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Nothing stopping you calling at 9am Tuesday. I been told on Tuesday you can order up to two boxes, self install might or might not been needed but cost is the same

---------- Post added at 20:30 ---------- Previous post was at 20:30 ----------

Just call Tuesday 9am nothing to lose

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Is it true what I hear that does virgin v6 have to be beside the superhub, so if my superhub is at other end of room, do they need to move it

---------- Post added at 00:45 ---------- Previous post was at 00:01 ----------

An article said

"Virgin Media will also undercut Sky on the cost of upgrading. Subscribers to top tier cable packages will not be charges extra, whereas Sky Q introduced a ‘super premium’ package."

But is it cheaper as there is no 4K. If so that's not undercutting, they just couldn't get content

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Only undercutting it for those with the top packages, for the rest of us it costs £100 which is the same as Sky Q.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Would it be possible (and more cost effective) for those on the lower packages to upgrade for a month and get the V6 for half price?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Would lose any retentions deals we currently have and probably work out more expensive in the long run that way. The only people that would help would be those already paying full price for the current package, i suspect that anyone who would read your suggestion would be the type of people who would be on a deal after price bumps etc anyway.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That would be classed as a new contract and thus it would be a contract you have to keep for 12 months Richard.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Good point.

I think that upgrading to a V6 will probably put people into a new contract anyway.

I know I was, but that that might be peculiar to me.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The contract doesn't affect you going up or down packages though, they just stick you on a new one every time you do.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

But I think if you are on a set package to get the cheaper TiVo price, I think if you lower the package you might need to pay the difference. I'm sure virgin have thought about this

---------- Post added at 11:05 ---------- Previous post was at 11:04 ----------

I agree but I think if you wanted to drop the package, the difference will need to be paid

---------- Post added at 11:06 ---------- Previous post was at 11:05 ----------

Ok even on a top package it's not undercutting, it's just we aren't charged for services that sky pay for that we can't get

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

We are on the 200 BB and full house TV. Registered for the V6. Got a call day after launch.

Missus took call, so don't know exactly was said, but Install is booked for 4th January, no cost was mentioned. It's all on the account, with no £49.99 install cost mentioned. Yep I'm a happy bunny.

My one question is about the connections. I see there is no F Connector now, just a standard Coax connection. And what is that round 9 pin SCART connector about ? I do make use of the standard SCART, so would likely need to source a cable with this non standard looking SCART output. I've searched and am struggling, I have to say.

TrevP

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The IEC (coax) connector is the cable input. There's an external adaptor to allow a F cable to be connected.

The SCART socket is not enabled on the VM boxes.

Both are like this because the same box will be used elsewhere in Europe, where they don't use F connectors, and HDMI is not commonplace.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

SCART not enabled ? First I've read of that...other blurb has used phrases like '...a SCART output to be able to connect to 'older' TVs.....' ?

I don't use the SCART for output to TV, but I do use SCART output for picture and sound output to my PC

I will have to have a thought about that then if it really is not enabled

TrevP

---------- Post added at 12:07 ---------- Previous post was at 11:57 ----------

I often get clashes...having a wide range of interests, there are often times i have jog things about between 8pm and 11pm. So 6 tuners is an excellent option for me. One of main reasons for getting one to add to my existing 2 TiVos

TrevP

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes it amazing when the household has different interests the amount of times one does have to juggle things around at certain times in the evening.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Sounds like someone was guessing

Try this
http://store.virginmedia.com/content...xfactsheet.pdf

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

dont know how true it is?

But VM are limiting the V6 strictly to 1 box per household only?

I tried my bluff and called them up saying I had a missed call on Thursday which I believed to be able the V6.

They said there was no record on my account, and that I need to call back at opening on Tuesday to order as an existing customer.

But said I could only order 1 box only and couldn't replace my other 2 TiVo boxes as VM is strictly limiting it to 1 per household?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Cheers Spider...I see that sheet doesnt say not enabled ,(unless Ive missed it), but it also does not mention it in the rear plane spec :(

To make full use of all the streaming across boxes, do both the V6 and both my other TiVo need to have an Ethernet connection ?

TrevP

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well I looked and they explain the benefits of two boxes and rententions said you can get two boxes but there will activation charge for every box

---------- Post added at 16:20 ---------- Previous post was at 16:16 ----------

I found out to get the best connection ( for future 4K streaming ) the super hub needs to be connected via Ethernet and right beside it. The 2nd v6 will connect via wifi. Or in the 2nd TiVo non v6 box, you need to connect with to the superhub via power line adapter

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

was only going by what the person on phone said.

I have no idea personally.

But as I had registered an interest 2-3 times over past few weeks and people said they was receiving calls I thought I may of missed a call and phoned them.

But they said there was nothing on my account to suggest I had been called and when I said I wanted to replace all 3 of my TiVo boxes with the V6 he said that VM are strictly only allowing 1 box per household so I could only have 1 box... but would have to call back Tuesday morning to order it.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You can have up to three. Hopefully you'll get someone who has the correct info when you call on Tuesday.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm curious as to know how a customer like me can get one of these new boxes, I've been a customer for 20 years with Telewest/Virgin, and I'm reading on here that some people have install dates, so can anyone tell me what I need to do to aquire one?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

sadly you will need to wait till Tuesday

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Do you know whether the technician who installs the boxes will connect the two V6s together for you to enable you to stream between them?

I want to have one V6 in my lounge and the other one upstairs.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well you are paying for install, so don't worry, they need to move super hub where needed

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I don't understand all this talk of moving the super hub. Does one box need to have a wired connection?

Cheers

Grim

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I think they are making sure it's got a good connection incase wifi is rubbish.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

All V6 boxes must be connected to your hub for them to work, so you get streaming between them automatically.

It's certainly preferred for at least one to be wired. Talk it over with your installer on the day.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

When I phone tomorrow I will last say living room to be hardwired

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I can't move my hub as it is hardwired to a PC (with no wireless) and a security camera.
When I said this to the woman booking my install she said the engineer would sort something out to get around that.
I was hoping therefore they would supply power lines as I see no other way apart from just using the wifi.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I use my Virgin hub as modem only, with an Apple Extreme as my router. Anyone know if this will cause any problems?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

my whole house is cat 6 wired and every room has a tv, radio, network, and telephone connection plate.

Will they still need to move my hub 3 as I would prefer it stayed under the stairs.

Current TiVo box already has a network connection.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Does this mean I lose my router? I'm looking to add a V6 to my existing setup (I have a Cisco Tivo), and would not like to have to switch back to using the Superhub as a router because I found it unreliable at best.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

IHS Markit says Virgin Media will ship 82,000 V6 boxes in 2016 and 83,000 in 2017.
From reviewing the graph below, 2018 looks like 90,000 shipments, 2019 120,000 before dropping to 80,000 in 2020.
http://www.broadbandtvnews.com/2016/...stb-shipments/

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

No need to lose your router. A router is a router but some are better than others hence why the sensible people put the VM router into modem mode and buy their own.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If you are potentially entitled to a free V6 upgrade because you registered in advance, do you lose that entitlement if you ring tomorrow?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You only registered to "find out more", that doesn't entitle you to anything.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

i have registered a few tiems but still waiting for the phone to ring hopefully before Xmas ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks, spiderplant, so no need for additional cabling, then.

However, I am worried about the location of the superhub. Mine is connected to a computer in my spare room. Quite apart from that, I wouldn't want a flashing superhub in my bedroom!

The only suitable location would be behind my tv in the lounge, but then how do I operate my computer?

I sincerely hope the technician who attends will have the answers to these problems!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

True it doesn't, however it was VM who started phoning people who registered offering a free box, and of course if they phoned some then why didn't they phone all? isn't that a form of discrimination in the sense that they seem to deem some customers worthy of a free box while making others pay £49 each for them?

Especially when you consider that some customers pay in excess of £100 a month to VM.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I cannot imagine anyone actually paying, unless like last time, they get it refunded before long, whilst they are phoning people up giving it away for free. Many of us have been promised by retentions that anyone wanting one will get it for free. VM staff seem to be saying not to worry if they could not register an interest as there will be another announcement for all customers soon. Especially when it is still just the same old Tivo software. Does anyone need an extra 3 tuners that desperately?? Personally, I'm keeping the old one until contract is up. No point losing recordings now as well as loosing scart multi-room or having extra holes drilled in walls etc.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I hope so lol

I don't mind paying for 2x of them, and would probably pay for 3x if I had to, but seeming they are handing at least some out... seeming how much VM charge each month and over the course of a year it would be nice of them to meet me in the middle and cover cost of 1 box even if I had to pay for other 2.

I only want them because ive had reliability issues with the refurbished TiVo box I was given.. it keeps breaking, gets replaced then VM start going down route of blaming it on me because its failing in short space of time.

So I just want rid of it.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I've been down that route but it is due to local network issues/congestion. They just replace the boxes as it is easier that fixing the problem. Has anyone confirmed if V6 is any more/less forgiving on signal levels and other network issues? I remember in the past having signals fixed during the day and it would fail during the evening and getting them fixed in the evening and it fail during the day.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Where did people register an interest in the V6? I can't see anything on the site!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I wonder if those who need to have their router moved will be expected to pay for this??

Many businesses discriminate between different customers. It's legal as long as its not based upon unlawful discrimination eg sex, sexuality, race, disability etc.

https://keepup.virginmedia.com/befir...16:288871583:0

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Considering it'll only need a splitter and a length of coax cable to get the V6 and Broadband kit to be located next to each other, then I would expect it's covered by any appropriate fees charged.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Nope not due to network issues.

i have 3 boxes.

1 originally failed a while back, which was fair enough... Equipment can and does fail. Didn't want them coming into bedroom so I moved it downstairs and they replaced it there.
It then lasted about 18 months and died about this time last year.
They replaced it, then 4 months later hard drive died in it.

They then wouldn't send me a self install replacement because they implied there was something suspicious about it failing so quickly.

So they sent an engineer, he replaced it and found nothing suspicious of wrong with my install and after a few weeks hard drive started clicking and still clicks but I can't be bothered with the you broke it arguments again so I've left it as is and just waiting for it to die again.

However the original 2 boxes I received have been fault free since I got them shortly after launch.

It's nothing I'm doing as it stays on a shelf, doesn't move... Well ventilated etc and the new units have lasted well.

Regarding signal levels that was another saga I had, I found engineers I was sent were good at lying to my face about fixing signal issue. In the end I fabricated 2 faults in a month and they sent a senior tech who said yes there was a problem and got networks down same day and fixed it.

Prior to that I had excuses ranging from, signal levels fine, corrosion, moved onto a higher tap... That was a good one which repeatedly got used, until one day a tech showed me inside the pit where there was only 1 line tap. Also no corrosion it was completely clean, problem was the line tap was wrong one and too high value, network guy swapped it for a lower one and my signal levels increased 4dBmV instantly.

Then I sourced and fitted my own tratec HDU and enjoyed perfect signal levels ever since managed by myself. When signal levels go up I add an attenuator then when they drop I remove it again

Amazing how much they fluctuate, my signal levels were high and I had a 6dB attenuator on it... Then they added an extra upstream channel and signal levels dropped to negative 6-7, took attenuator off again and it's back at 0-1.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have a 4 port switch connected to the 1200mbps powerline adaptor behind the TV, hopefully, that will be good enough to plug the TiVo into? I know the powerline is actually slower than my WiFi tho...

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Should be sufficient, but don't know how much bandwidth streaming uses, I have a 1Gbit network at home and earlier on I was streaming from 1 box to another and it kept displaying slow network error and stopping the stream.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You should have no problems , I have both my Sky Q 2TB box and Sky Q Mini connected with WiFi to my Sky Q hub and have no problems streaming around the home.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well here is some hidden info about v6. If you get a 2nd box you dont get the discounted price i was told

£40 1st box
£14.99 activation

£99 2nd box
£0 Activation

There is a mention of a manned install charge but i cant see that, but that is £40 but i think that has been waived. So if your phoning up for one box its £54 to £64 and a 2nd box is £154 not £129 and install date, i asked to raise a complaint about the higher price i was told it is what it is and she has dealt with the complaint in the order

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

My 2 V6 boxes booked in for installation on thursday (£114.89)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Did you ring them or they ring you so you got both boxes at 49.99 not as the above post says the 2nd at 99 ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

AIUI, the way that VM deal with customer complaints is to note them down. That's it. A total waste of time that leads customers into believing that the matter will be looked into unless they probe further.

Nothing will happen unless you insist that its escelated.

How did they arrive at that price Martin?

To those worried about using WiFi, my router is in my office on the second floor and my V6 in my living room. The signal varies between 50 and 65%.

Though I have had the odd problems with the V6, the WiFi hasn't presented any difficulties.

Will Homeplugs be provided free of charge for those who need them?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hi richard how they got to this price is beyond me and i would go back through and check, and if you can send a screenshot for the email then it gives customers evidence to fight from. The said there is no system to alter this price make up. How you got a instal for thursday is impressive i asked them they said there is no installs till new year due to waiting on the boxes coming in to meet with demand

---------- Post added at 08:53 ---------- Previous post was at 08:53 ----------

I cant see how they got to this price either

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I thought Richard price is 10p out. I have worked out. 2xV6 installs at £49.95 is £99.99 plus £14.99 activation is £114.98. Do you only pay 1 installation fee for 2 boxes!?!

I have mine booked for 12th January. That was the earliest date. So Thursday impressive

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

you need to order multiple boxes via retentions.

I ordered my 3 this morning.

the codes came online at 8am, but when I tried to order there was some missing codes apparently so he couldn't order any more than 1 box.

But he called me back after about 20 minutes of speaking to the TiVo team I think he said and got the codes... apparently it will be updated later today.

For multiple boxes though, best way is retentions.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Anyone managed to get it at the £49.99 price while on a lower package?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

What price did you pay for the three boxes

---------- Post added at 10:03 ---------- Previous post was at 09:55 ----------

Virgin seem to be confused, an advisor at retentions said it should be £49 a box no matter how many he is away to check

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Im already out of contract, and my £7 discount ends in January so they may of been factored in.

Plus I took Vivid 200 Gamer at same time... I actually wanted 300 but at £20 extra after 12 months... most of which is paying for the homeworks stuff I don't want I couldn't justify it. will grab 300 when released as a separate tier.


Im also on top tier for everything.

3x boxes, cost was £85 something

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If any advisor is telling you to pay £99 for the second box, they re misinformed and need to therefor speak with a manager, not all staff are trained to understand this, and they have been told to do a order but apply a £50 credit for every multiple box

---------- Post added at 10:16 ---------- Previous post was at 10:09 ----------

For did you get them for £85 it is £149.97, double check that is now your monthly amount

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I don't know how he did it, but he assured me that it was the 3 boxes for that price.

He may of got some codes out of the TiVo team or something, because he said the codes he needed for multiple boxes were not on the system... so he phoned another team and called back then said the codes would be put on later in the day.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You can have VIVID 300 or HomeWorks + up to 300Mbps as am on VIVID 300

https://www.cableforum.co.uk/images/...2016/12/20.png

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Umm put on hold several times. Come back that my monthly fee was going to £113 instead of £94. I said that cannot be correct...I'm on Full House. I Asked if I needed the Hub3. Anyway now I'm waiting for a call back as his system kept throwing errors up.
We did agree that the charges £49.99 plus £14.99 activation fee

Edited

OK got call back, had to remind him about the Hub 3, but it now booked for a noon slot on the 4th January. Now I just need a new Ultra 4K TV ��

Cheers
Kath

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That's all I want Is Vivid 300

don't want the homeworks stuff.

But Vivid 300 is not advertised on its own on the website?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

on Virgin Media online chat now

I would love arrange a V6 box for you however the new V6 box is still in the process of been launched so to pre register you can visit this link keepup.virginmedia.com/befirst

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

does you need the hub have to moved for having a v6 box as mine is on a different point of entery and I do have a good wifi signal in next room
I did ask if I could have 2 they said yes but the second one would be £99 and installation £ 40

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

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Re: Virgin Media V6 - Powered by TiVo(new STB)
 

No phone customer relations

---------- Post added at 10:44 ---------- Previous post was at 10:40 ----------

Mate it looks like they are charging you £99 for install and crediting Installed, what boxes you getting

---------- Post added at 10:46 ---------- Previous post was at 10:44 ----------

Hi they are mixed up, ask to speak a manager, it took 4 phone calls

---------- Post added at 10:50 ---------- Previous post was at 10:46 ----------

Virgin are referring to old TiVo, this is a promotional price.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

2 x V6's

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well because of the 6.50 billing correction it seems totally correct, but are you keeping old v box. It says you package up by £2

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well mine are ordered 2x v6 at a cost of £64.99 No install charge only thing is got a install date of 2nd Feb but says that will be brought fwd

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Double check that, that's the price for 1