Re: Virgin Media to Double Broadband Speed
 

Actually I'm not sure if the proper full 100mbps service was ever made available in my area. Soon as 5mbps upload was deployed 50/5 was replaced with 100/5.

Re: Virgin Media to Double Broadband Speed
 

It's a lot more than 12 years old in some areas Ben

Re: Virgin Media to Double Broadband Speed
 

Not for cable broadband it's not. I refer you to this post by Alex Brown http://www.alex-brown.co.uk/2010_03_01_archive.html ;)

Re: Virgin Media to Double Broadband Speed
 

Wheres VMs upgrade 'PDF' ?

Re: Virgin Media to Double Broadband Speed
 

There isn't one, because the upgrades this time around can be notified through My Virgin Media

Re: Virgin Media to Double Broadband Speed
 

As always...........

Re: Virgin Media to Double Broadband Speed
 

I got the following through my Virgin Media a few weeks back:

"Great news! Your new broadband speed is up and running. It's possible your current modem might be struggling to keep up though.

Some of our older modems can't give you the full speed that we've upgraded you to. If that's the case for you, we'll send you a new combined modem and router - the Virgin Media Super Hub.

If you've already had a letter from us, click below to get your new Super Hub."

Is this the message you get when your area has been upgraded? I got a Super Hub put in 2 weeks ago but my upload speeds on 120mb are still at 5mb. I thought you where supposed to go to 120mb down / 12mb up when your area was upgraded, or does that happen when the full roll-out across the UK has finished?

I asked about this in another thread the other day but now I'm confused. Just back in after a tough night at work, and 2 cans of Monster, so my mind is a bit frazzled at the moment :)

Re: Virgin Media to Double Broadband Speed
 

Downstream is upgraded first, upstream comes later on.

Re: Virgin Media to Double Broadband Speed
 

Thanks for the info. I think that's what the guys suggested in the other thread too.

Re: Virgin Media to Double Broadband Speed
 

I was sure it was longer ago than that when I had Cabletel BB installed.

Re: Virgin Media to Double Broadband Speed
 

One of the messages yes.

Also, 120Mbit hasn't been launched yet anywhere. Top speed is 100Mbit

Re: Virgin Media to Double Broadband Speed
 

i was told 2 months ago that i would get 120mb on april 21st but never arrived

Re: Virgin Media to Double Broadband Speed
 

thats wrong. 120 has always been said to be pushed during the summer at the very earliest

Re: Virgin Media to Double Broadband Speed
 

Have we not learnt by now that "being told" and "actually getting" are completely unrelated matters when it comes to Virgin Media?

Re: Virgin Media to Double Broadband Speed
 

not in my area

Re: Virgin Media to Double Broadband Speed
 

??

Re: Virgin Media to Double Broadband Speed
 

He is Carl's brother

Re: Virgin Media to Double Broadband Speed
 

Ouch!!

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Re. Virgin Media to Double Broadband Speed. Ours was doubled ahead of schedule (at our request) when we had Tivo installed. For a while it was fine, and then it all went wrong. I am assured that the internet woes that we are suffering will be resolved soon.

Re: Virgin Media to Double Broadband Speed
 

Had my Superhub delivered a couple of days ago, how long did people wait from receiving their hub til their speeds increased?

Re: Virgin Media to Double Broadband Speed
 

as soon as you call in to activate it, the new speed will be sent to the modem, SH

Re: Virgin Media to Double Broadband Speed
 

Never mind, just checked a post i made on the virgin forum a couple of weeks back about my connection problem, only just remembered i posted on there, and turns out they sent me a superhub as a replacement, which was nice of them, also turned out it was Adaware 10 which was giving me internet troubles lol

Re: Virgin Media to Double Broadband Speed
 

I've just been told (no names) that everyones upload speeds will be increased or doubled accordingly by the end of July (next month)

Re: Virgin Media to Double Broadband Speed
 

Not a chance. Ours wasn't even due until at least October so to have everyone's done by two months before that date? Not impossible but highly unlikely.

Re: Virgin Media to Double Broadband Speed
 

thats what i thought. some ETAs are for 2013! upgrade work needed and all but i wouldnt rule the above out

Re: Virgin Media to Double Broadband Speed
 

Completely not happening

Re: Virgin Media to Double Broadband Speed
 

he/she will be getting a call back if it doesnt happen :(

i was surprised when the person said everyone. i would of thought just the area i live in with the ETA being April-July and anyone else with similar ETAs?

Re: Virgin Media to Double Broadband Speed
 

About as realistic as the snowballs chances.


https://www.cableforum.co.uk/images/local/2012/06/4.jpg

Re: Virgin Media to Double Broadband Speed
 

Hey the up to July 2012 schedule includes the 120mb rollout. No reason the upload upgrades on the existing tariffs couldn't be done before 120mb becomes available - in fact the opposite was a prerequisite for the last round of upgrades (upstream improvements *had* to be in place before 100 could be enabled)

Re: Virgin Media to Double Broadband Speed
 

No it doesn't

Re: Virgin Media to Double Broadband Speed
 

That is probably what they meant :)

Re: Virgin Media to Double Broadband Speed
 

that pic and your sig working wonders to prove a point :p:

may be. we'll see

Re: Virgin Media to Double Broadband Speed
 

Virgin Media's own press release on the matter suggests otherwise.

[Edit]

Sorry, typo in my last post. I meant July 2013.

Re: Virgin Media to Double Broadband Speed
 

Sure it wasn't Telford who told you? :angel:

Re: Virgin Media to Double Broadband Speed
 

Telfords too busy trying to find MAC addys

Re: Virgin Media to Double Broadband Speed
 

well i been told mine is july 2012 so will what happpen by end of the month

Re: Virgin Media to Double Broadband Speed
 

Your downstream will be doubled but not upstream

Re: Virgin Media to Double Broadband Speed
 

General it will be my upstream mate on 100mb with 5mb upload atm got told it defo happening in july

Re: Virgin Media to Double Broadband Speed
 

oh, in that case I doubt it then dude

Re: Virgin Media to Double Broadband Speed
 

Believe it when I see it

Re: Virgin Media to Double Broadband Speed
 

Only if the devil is seen ice skating to work in hell.

Re: Virgin Media to Double Broadband Speed
 

that when double speed is kicking in in my area i asked would i get full 10mb upload and got yes by more that one person

Re: Virgin Media to Double Broadband Speed
 

Double speed kicked in in this area back in April but 100Mb is still on 5Mb upload.. Those expecting upstream increase the same time as downstream are going to be disappointed..

Re: Virgin Media to Double Broadband Speed
 

Are any areas on the doubled U/S yet? Since getting a SH I see my area has 5 D/S now but still only the one up - as the channel never ever changes I think there is only one regardless of no bonding.

Re: Virgin Media to Double Broadband Speed
 

I had 8 downstream even before the speed doubling.. Still though only on a single upstream and 20:1 ratio..

Re: Virgin Media to Double Broadband Speed
 

So that's 400Mbps down and 18 up - just under 5%. Do you see any congestion issues?

Re: Virgin Media to Double Broadband Speed
 

Never seen much congestion at all but I do live in a small village with the head-end in a small local town.

Re: Virgin Media to Double Broadband Speed
 

and I am wondering what village and a small town are doing with 8 DS whilst a big city with downstream congestion has 5 DS ?

I suspect down to cost, your village probably has the room for the extra channels to simply be turned on whilst my city probably would need some expensive work doing to add extra cards etc.

Re: Virgin Media to Double Broadband Speed
 

A big city will have many optical nodes each with their own channel set.

Re: Virgin Media to Double Broadband Speed
 

along with extra users.

my US channel covering 5 parts of the city, and my street cabinet is covering quite a lot of houses in the 100s range with some also converted to multiple occupancy.

Re: Virgin Media to Double Broadband Speed
 

Close to what I was allowed on the Coventry trial; 8 channels down and 2 up. Speed 370 down 24 up.

Re: Virgin Media to Double Broadband Speed
 

I've been told that the upgrade work in my area is due to be completed on the 29th August.

Re: Virgin Media to Double Broadband Speed
 

Chances are they will have fewer users per node, hence why each node has less capacity.

Re: Virgin Media to Double Broadband Speed
 

The opposite.

Re: Virgin Media to Double Broadband Speed
 

Prove it

Re: Virgin Media to Double Broadband Speed
 

Well neither of us can prove anything.

All I know is I look at graphs from people in villages and such always better. My area has many houses converted to flats/bedsits I expect like many inner city areas, and innier cities I expect also part of earlier cable rollouts when the initial rollouts went for more houses per cabinet. Of course also that most student areas will reside in city areas,

I also have figures for my service group and figures for kirby muxloe (a lower populated village type area) and they speak for themselves, not only does that area have about 30% of the customer numbers it also has more channel capacity.

This is all of what I base my opinion off.

Re: Virgin Media to Double Broadband Speed
 

I am in Swindon, shows as July for upgrade, just called CS to find out when and was told that all speed doubling work has been put on hold until after the olympics. I asked if that was all areas or just Swindon and the agent confirmed all areas. Is this really true?

Re: Virgin Media to Double Broadband Speed
 

What modem was going the upstream bonding? I thought they still had problems with it.

Re: Virgin Media to Double Broadband Speed
 

They were both an Arris Touchstone. I can't remember the model. One may have been a CM900. I have sent both to recycling.

Either way, they came pre-configured.

Edit .................................................. .................................................. .................................................. ...............................................

I just checked old Trial Forum messages. Ashford used an Arris-WBM760 and CM900S. Apparently they had wanted a combined modem router for the trial, but went for stand-alone modems when they changed supplier. No idea who the old supplier was.

Re: Virgin Media to Double Broadband Speed
 

So it wasn't 370x24 on a single cable connection it was two different connections presumably using different channel groups and the bonding at TCP/IP level?

Re: Virgin Media to Double Broadband Speed
 

No. Sorry to confuse you. It was all on one connection. The modems weren't used at the same time. One was for the 200Mb trial. Speeds were very close indeed to 200Mb. The other one was for the proof of concept trial. I think I was the only non-staff trialist in the country. This had 8 channels down and 2 up. Down speed was as configured, maxing at 370Mb.

Re: Virgin Media to Double Broadband Speed
 

Did you happen to measure any latency figures, specifically jitter? Was the ping stable or would it spike?

Re: Virgin Media to Double Broadband Speed
 

Latency using VMs own speed test, (We had access during the trial), was never higher than 5s. Jitter was always 0. This is no surprise. We were on a dedicated connection, taken from spare capacity in the city,and connected straight through to a trial head end. The pipe shared by trialists was 1Gb with 10Gb available if required. Interestingly, my IP address located me in Sheffield even though the trial was in Coventry.

Tests conducted on speedtest.net were of no use. Servers did not have the capacity to measure over 200Mb consistently.

You have to remember that this was a 'proof of concept' trial, establishing that speeds of 200Mb and then approaching 400Mb, in my case, was possible on domestic connections using ordinary user kit. Needless to say those of us with Gb switches and cards, decent processors and routers with high throughput had the best results.

Re: Virgin Media to Double Broadband Speed
 

I assume you mean the web/flash/Ookla based test, which is known for being next to useless for measuring latency.

Re: Virgin Media to Double Broadband Speed
 

Called retentions this time & they said 100mb sir no problem, I'll turn in on now, no contract change required and within minutes 100mb, thank you VM Retentions

Re: Virgin Media to Double Broadband Speed
 

I was meant to get an upgrade in July and had lots of letters and emails about it, but nothing happened. I see that new customers can get 100mb in my area (Leeds Yorkshire) so why don't they upgrade existing ustomers as promised. Do I have to phone retentions to get it?

Chris

Re: Virgin Media to Double Broadband Speed
 

New customers are getting half the upload speed as you have.

Re: Virgin Media to Double Broadband Speed
 

Yup, partly, but the low ping I can confirm having done a manual tracert back to the test server. 6ms.

No I can't give you a print out. It was a long time ago.

Re: Virgin Media to Double Broadband Speed
 

Yeah, the problem is sometimes they're bang on and sometimes they're way off, making it entirely unreliable and not comparable between servers (e.g. one server will show a ping 40ms higher than the real value, another might show one 5ms lower than the real value)

Re: Virgin Media to Double Broadband Speed
 

anyone know where the street cabinet upgrade thread is gone :erm:

Re: Virgin Media to Double Broadband Speed
 

Do you mean this one i found using your search terms

http://www.cableforum.co.uk/board/12...een-boxes.html

Re: Virgin Media to Double Broadband Speed
 

thanks. i was searching 'cabinet' :dozey:

Re: Virgin Media to Double Broadband Speed
 

My X2 has been put back from July to Dec plus going into 2013 :(

Re: Virgin Media to Double Broadband Speed
 

Same although not to fussed.

Re: Virgin Media to Double Broadband Speed
 

Think yourself lucky; mine's March to August 2013 - just guess which end of the timeline I'm going to be :( :(

Re: Virgin Media to Double Broadband Speed
 

I guess they've run into some problems.

Re: Virgin Media to Double Broadband Speed
 

I'm surprised there's been no statement on the Help and Support forum yet?
It does seem a huge change for most people - advised we would have double speeds by July, and then put it back anything between 6-12 months.

Re: Virgin Media to Double Broadband Speed
 

i bet most people won't even notice until after July has gone and there wondering why they have not got there upgrade!

Funny thing though is i was calling VM to sort out bill out and i was asked how much it would be to upgrade the web and she told me that id get a free upgrade in October even though it says December 2012 and May 2013 on the site

Re: Virgin Media to Double Broadband Speed
 

When I read that the doubling in my area had been put back "from July onwards" to "December to March 2013", I put "Plan B" into operation.

On Saturday, I changed from my previous package
BB 30Mb
1TB TiVo
XL TV
XL Phone with anytime calls and 08

to

Premiere Collection
BB 60 Mb
1TB TiVo & V HD
XL TV
L phone with weekend calls (as we hardly ever use the landline, only for incoming calls)

with a reduction of just over £11 per month (no additional discounts, paying the normal £58.90 per month).

https://www.cableforum.co.uk/images/...2012/07/22.png

Result.....

Re: Virgin Media to Double Broadband Speed
 

I checked mine last night on the web page. I'm on 50Mb and my speed upgrade has now been put back 1 year :-0

So...I looked on the main page and according to the post code checker I can get 100Mb NOW....so how does that work then?

Re: Virgin Media to Double Broadband Speed
 

because you are talking about two separate things. They added extra hardware last year as part of the 100mbit rollout to make 100mbit speeds possible and achievable by area so you could actually sign up for 100mbit.

Free speed doubling is something completely different and they are having to add extra channels and bond them so the capacity is on the network for when they bang however many thousands of customers from 50mbit to 100mbit.

It is like me making a motorway substantially longer so you can drive 200mph, but now I need to add an extra 3 lanes so there is enough room for all the people who want to drive at 200mph.

Re: Virgin Media to Double Broadband Speed
 

I'm one year away too, not overly fussed, it's more the upload speed I wanted so makes no odds to me

Re: Virgin Media to Double Broadband Speed
 

I think spanky's point is that he's paying for 50meg, 100meg is "available" for the same price in his area. I guess he could just phone up and see if it really is available.

Re: Virgin Media to Double Broadband Speed
 

Exactly Skie but I do appreciate what Maximus is saying.

Re: Virgin Media to Double Broadband Speed
 

I did a similar thing, the STM change is really what annoyed me.

Re: Virgin Media to Double Broadband Speed
 

http://www.speedtest.net/result/2083845916.png

This is my average speed, yet when I go to D/Load something, it gives me the full 60 Mbts.

Re: Virgin Media to Double Broadband Speed
 

tune up your computer settings

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Start with TCPOptimizer: - http://www.speedguide.net/downloads.php/

Install the latest version. If you are using Windows 7 run it in administrator mode. Go for optimal settings. Set speed at 100Mb+. The programme will ask you to reboot.

Thenry was probably also alluding to making sure your system is running smoothly without clutter, corruptions and malware. You can sort some of this out with Windows tools but could do with acquiring purpose built tools. eg. Diskeeper, Tuneup Utilities, Microsoft Security Essentials and Malwarebytes.

Folk here will argue about what utility suites to go for. Some are free. Some will cost about £20.00.

Of course you may find that your processor isn't up to it, even after you have tuned your system. Speed tests use up a lot of processor time. If that is the case, don't worry unless you really want too upgrade your processor. You are getting 60Mb anyway. Don't rely on tests alone.

Re: Virgin Media to Double Broadband Speed
 

I have another year to wait !
Infinity is here & has been for around a year.
Virgin & catch up strike again !

Re: Virgin Media to Double Broadband Speed
 

Just called up customer services - they just doubled me from 30mbit to 60mbit with a 3 minute phone call.

I've been contract free for past 6 months so they probably wanted to sweeten the off contract deal.

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Went online to check my predicted date and all I got was a square box with a red cross in the corner!

Phoned 150 to ask when my July upgrade was happening to be told it was slightly delayed; hang on says the guy, let me check your area, comes back with an offer to upgrade my b/b to 30M for an extra 50p per month as long as I contract for 12 months. So, self install Superhub arrives Monday, shipping charge waived - bargain! 😃

Re: Virgin Media to Double Broadband Speed
 

are VM going to re-run the Bolt adverts? I would of thought they would have lined it up after yesterday.

Re: Virgin Media to Double Broadband Speed
 

Nope, because they aren't allowed to do anything that is connected to the Olympics as they aren't a sponsor

Re: Virgin Media to Double Broadband Speed
 

VM aren't allowed to use him during the Olympics.

Re: Virgin Media to Double Broadband Speed
 

what about the underground wifi?

Re: Virgin Media to Double Broadband Speed
 

What about it?

Re: Virgin Media to Double Broadband Speed
 

isnt that part of some form of extended sponsorship within olympics 2012