Originally Posted by Dustymiller (Post 35214432)

Just had my contract through and the price on it is £17 quid dearer than the sales team told me it would be. So a call to CS ensued, and their system shows the correct price as quoted, so why was the contract different ??? Waiting for a new contract.

Originally Posted by denphone (Post 35214435)

my contract states that l am paying 8.00 more but yet with the tivo it should be only 3.00 more in my mind.
Why the rise of 8.00.

Originally Posted by weemac (Post 35214437)

6 hours and 3 engineers later I have my Tivo up and running. All I can say is these guys were first class and were determined not to leave until it was up and running.
Far to early to comment on it yet, but you have to be practically in front of the box to get the remote control to work

Originally Posted by whoareyou (Post 35214439)

How soon should your contract update online?

Originally Posted by Gill72 (Post 35214450)

I haven't had a problem with getting my remote to work anywhere in my front room.

Originally Posted by Adder (Post 35214467)

Same here, much less fussy than my SA V+ was in terms of remote position and remote control button presses are more accurate too.

Originally Posted by clinteastman (Post 35214470)

I can point mine in the opposite direction from my TiVo and it still works, that's behind glass too!

Originally Posted by devilincarnate (Post 35214473)

You are not meant to be stood behind the patio doors outside:D

Originally Posted by clinteastman (Post 35214477)

I'm not allowed in the house anymore as my girlfriend says that she will kill me if I say TiVo one more time! :cool:

Originally Posted by devilincarnate (Post 35214395)

I do not know what to suggest as SPIDERPLANT and CLINTEASTMAN have both said the same as you? Have you tried to restart the box? I will post some pics of what I get, To show.

Here i have added pictures to show what i get from the backwards EPG

Originally Posted by devilincarnate (Post 35214481)

Just give her the remote ( YES I MEAN LET GO OF THE REMOTE:D )and let her play with it for a while and she will come round to the ways and means of TIVO:D:D:D

Originally Posted by clinteastman (Post 35214483)

Nope only get the option to go to catch-up not play from.

Originally Posted by devilincarnate (Post 35214359)

Yes he does talk down to people but it is very hard not to when he is 8ft tall:D:D:D

Originally Posted by clinteastman (Post 35214483)

you seem to have underestimated how many time i have said the work tivo! :d

Originally Posted by carlwaring (Post 35214487)

I wish! 5'2" :p:

Originally Posted by devilincarnate (Post 35214486)

So as SPIDERPLANT has said it may be regional as some others are having the same problem:confused:

So for once it seems that I have got something first:)

Originally Posted by Gill72 (Post 35214492)

Let's hope one of the VM staff can clarify that for us or tell us if it's a fault or delay on some systems. When did you get your TiVo installed? I'm just wondering if it takes a few days for the system to access all features? Wouldn't see why it would be that but don't know why some areas would get features of the TiVo that others can't.

Originally Posted by clinteastman (Post 35214511)

Where is every one having the problem, I'm in the Midlands.

Originally Posted by clinteastman (Post 35214511)

Where is every one having the problem, I'm in the Midlands.

Originally Posted by weemac (Post 35214437)

6 hours and 3 engineers later I have my Tivo up and running. All I can say is these guys were first class and were determined not to leave until it was up and running.
Far to early to comment on it yet, but you have to be practically in front of the box to get the remote control to work

Originally Posted by Gill72 (Post 35214523)

I'm in Hertfordshire.

Originally Posted by devilincarnate (Post 35214515)

I will rule out SOUTH YORKSHIRE?

Originally Posted by Perfect Choice (Post 35214547)

Had Tivo installed this afternoon (Nottingham), quick install on around 40 minutes only. Installer who came wasn’t the person planned (his vehicle had broken down so he was fill in at last moment but had installed Tivo before). The installer was friendly but didn’t have full knowledge of all Tivo features and admitted I probably knew more than him on features. Fine, nice for him to be honest. Required a manual hit to activate but smooth replacement of SA V+ at least.

high, no problems just thought I would mention.
4. Lost 3 recordings of Sky One Fringe on the old box because I made a mess of recording them onto to DVD earlier (selected wrong input channel to DVD recorder!). Nothing Tivo can do about that of course but shows need for VM to do a deal with Sky on catch up/OD content as it is a gap with popular programmes in my house e.g. Fringe, House, etc, and it will be some time before Sky repeat episodes of the current series. I am not in my wife’s good books right now but a price worth paying to get a Tivo!

Now I just need to get the kids off the Wii (attached to the same TV) to find out more!

Having no problems with the angle for the remote control by the way, seems fine wherever I am in our room.

Originally Posted by fixerman (Post 35214556)

Can you rewind the epg. See the post above re this problem a lot of us new installs are having.:)

Originally Posted by Chartwell (Post 35214562)

When do XL customers get the email - I'm still waiting!!!!!!!!!!

Originally Posted by carlwaring (Post 35214581)

I'm in North Yorkshire and can watch "Monroe" directly from the EPG.

One interesting thing I did just notice though. Whilst Thursday's "Loose Women" is available directly from the EPG, Friday's edition of the show says "Go to..." and not "Play from...". So I wonder if it's something like it take 48 hours for it to be available directly through the EPG?

Originally Posted by fixerman (Post 35214535)

Doesn't seem to be regional but the common thread is that we had our tivos installed in the last few days!

Originally Posted by Perfect Choice (Post 35214589)

Wife not happy with Tivo, too complex, no time on front. I have some work to do!

Originally Posted by carlwaring (Post 35214581)

One interesting thing I did just notice though. Whilst Thursday's "Loose Women" is available directly from the EPG, Friday's edition of the show says "Go to..." and not "Play from...". So I wonder if it's something like it take 48 hours for it to be available directly through the EPG?

Originally Posted by Perfect Choice (Post 35214589)

Wife not happy with Tivo, too complex, no time on front. I have some work to do!

Originally Posted by spiderplant (Post 35214593)

You may be on the right lines, but even the programme that was on Ch4 at 4pm works for me already.

Originally Posted by clinteastman (Post 35214599)

the secret supper club? That doesn't let me play directly, "go to OD" not "play from OD".

Originally Posted by clinteastman (Post 35214588)

Can you try countdown from yesterday 4:15 an tell me what you get, cheers.

Originally Posted by Perfect Choice (Post 35214547)

1. Tivo remote control not controlling volume, installer was told to state press TV and Clear button together until 2 green flashes are seen on the remote, then press 0999 and then keep pressing the channel up button. This tells the Tivo to request TV settings apparently and can take up to 2 hours so patiently waiting to see when I can control volume. Take it there is no other way, if yes please post details, I have a Sony KDL40HX803 TV

Originally Posted by Perfect Choice (Post 35214547)

4. Lost 3 recordings of Sky One Fringe on the old box because I made a mess of recording them onto to DVD earlier (selected wrong input channel to DVD recorder!). Nothing Tivo can do about that of course but shows need for VM to do a deal with Sky on catch up/OD content as it is a gap with popular programmes in my house e.g. Fringe, House, etc, and it will be some time before Sky repeat episodes of the current series. I am not in my wife’s good books right now but a price worth paying to get a Tivo!

Originally Posted by Perfect Choice (Post 35214547)

Having no problems with the angle for the remote control by the way, seems fine wherever I am in our room.

Originally Posted by carlwaring (Post 35214604)

Weirdly, I get "Watch from...". So that's my previous theory out the window :( Not that big a surprise really :p:

Originally Posted by carlwaring (Post 35214604)

Weirdly, I get "Watch from...". So that's my previous theory out the window :( Not that big a surprise really :p:

Originally Posted by clinteastman (Post 35214609)

I get "go to..".

Originally Posted by sidneysides (Post 35214612)

I get 'go to'

Originally Posted by fixerman (Post 35214613)

Epg rewind problem.


OK! Spoke to 151 tech people. They say it is known issue with a number of boxes and they are trying for a solution. He logged my call.:o:

Originally Posted by sidneysides (Post 35214615)

Same here although she ssaid she didn't know about the issue. Said I should get a call back on Monday or Tuesday! Hope it fixes itself by then.

Originally Posted by Gill72 (Post 35214450)

I haven't had a problem with getting my remote to work anywhere in my front room.

Originally Posted by videodj (Post 35213762)

Still not received an email, last one I received was "Did we say Dean?" On VIP50

Originally Posted by fixerman (Post 35214613)

Epg rewind problem.


OK! Spoke to 151 tech people. They say it is known issue with a number of boxes and they are trying for a solution. He logged my call.:o:

Originally Posted by Gill72 (Post 35214635)

I'll give them a ring on Monday then if it doesn't sort it's self out over the weekend. Great, nothing ever goes smoothly does it! :(

Originally Posted by Dustymiller (Post 35214432)

Just had my contract through and the price on it is £17 quid dearer than the sales team told me it would be. So a call to CS ensued, and their system shows the correct price as quoted, so why was the contract different ??? Waiting for a new contract.

Originally Posted by clinteastman (Post 35214470)

I can point mine in the opposite direction from my TiVo and it still works, that's behind glass too!

Originally Posted by HDFootyMan (Post 35214642)

Hey! Stop changing the channel on my TiVo! Trying to watch the football here!!! :mad::td:

;)

Originally Posted by Perfect Choice (Post 35214547)

Had Tivo installed this afternoon (Nottingham), quick install on around 40 minutes only. Installer who came wasn’t the person planned (his vehicle had broken down so he was fill in at last moment but had installed Tivo before). The installer was friendly but didn’t have full knowledge of all Tivo features and admitted I probably knew more than him on features. Fine, nice for him to be honest. Required a manual hit to activate but smooth replacement of SA V+ at least.

Few points:

1. Tivo remote control not controlling volume, installer was told to state press TV and Clear button together until 2 green flashes are seen on the remote, then press 0999 and then keep pressing the channel up button. This tells the Tivo to request TV settings apparently and can take up to 2 hours so patiently waiting to see when I can control volume. Take it there is no other way, if yes please post details, I have a Sony KDL40HX803 TV

Originally Posted by fixerman (Post 35214639)

If you do it now it will increase the likelihood of a quicker fix as it let's them know that there are quite a few customers with this problem!;)

Originally Posted by savvychels (Post 35214645)

Almost right - but when you hold the channel up button you have to hold it till the TV shuts itself off - then turn it back on with the Tivo ON button, try your sound and mute and if that works press OK.

It only takes a few seconds. If that doesn't work your make may not be in. It worked with both my TV's

Otherwise there is another thread of mine where someone has given the link to the TiVo remote codes to try. I did it that way too, and took about 4 tries to find the code that worked. Your way is easier if done right :)

Originally Posted by Perfect Choice (Post 35214547)

Had Tivo installed this afternoon (Nottingham), quick install on around 40 minutes only. Installer who came wasn’t the person planned (his vehicle had broken down so he was fill in at last moment but had installed Tivo before). The installer was friendly but didn’t have full knowledge of all Tivo features and admitted I probably knew more than him on features. Fine, nice for him to be honest. Required a manual hit to activate but smooth replacement of SA V+ at least.

Few points:

1. Tivo remote control not controlling volume, installer was told to state press TV and Clear button together until 2 green flashes are seen on the remote, then press 0999 and then keep pressing the channel up button. This tells the Tivo to request TV settings apparently and can take up to 2 hours so patiently waiting to see when I can control volume. Take it there is no other way, if yes please post details, I have a Sony KDL40HX803 TV
2. Have to say picture definitely looks not as sharp as the SA V+ when viewing SD channels, can see that “softer� effect other people have mentioned. Tivo has auto selected 1080i for HDMI signal which was the setting I had on the V+ as well. Not the end of the world but the only slight negative so far among many positives, but something is definitely different between the 2 boxes form my picture experience, didn’t expect an older box to be better at SD up scaling but the SA V+ clearly is.
3. Had to use an equaliser on the Tivo box input as my signal was slightly high, no problems just thought I would mention.
4. Lost 3 recordings of Sky One Fringe on the old box because I made a mess of recording them onto to DVD earlier (selected wrong input channel to DVD recorder!). Nothing Tivo can do about that of course but shows need for VM to do a deal with Sky on catch up/OD content as it is a gap with popular programmes in my house e.g. Fringe, House, etc, and it will be some time before Sky repeat episodes of the current series. I am not in my wife’s good books right now but a price worth paying to get a Tivo!

Now I just need to get the kids off the Wii (attached to the same TV) to find out more!

Having no problems with the angle for the remote control by the way, seems fine wherever I am in our room.

Originally Posted by Gill72 (Post 35214704)

I have a Sony TV too and the engineer set up the code for my TV while he was here. The code was 0211, if thats any help?!

Originally Posted by Perfect Choice (Post 35214705)

Noticed my Tivo bill online contains the £40 install fee, assume I get a credit for that at some time?

Originally Posted by Perfect Choice (Post 35214634)

Wide happier now, still have to buy a clock though!

Originally Posted by BenMcr (Post 35214710)

Credit should be on the same bill

Originally Posted by cupcakes aka dd (Post 35214714)

Your wife won't be happy you called her wide :D

Originally Posted by mkdr25 (Post 35214721)

Tivo coming tuesday.

I'm getting a bit worried about some of your comments about the backwards epg and search for OD content. I thought this had been beta tested with staff?

And now I read the remote record doesnt work?

Can someone confirm that as I'm apparently entering into a new 12 month contract (never actually mentioned at the point of ordering) I can back out before a set period?

The backward EPG was a feature very heavily marketed in communication so I would expect it to work at the point of install. Or is that unreasonable?

Originally Posted by fixerman (Post 35214535)

No problem with the remote here! Can you rewind your epg to last week to play programmes that have the little "c" in the box?:)

---------- Post added at 17:06 ---------- Previous post was at 17:01 ----------



Hounslow, West London. I think it comes under Hayes as far as Virgin is concerned.

Doesn't seem to be regional but the common thread is that we had our tivos installed in the last few days!:confused:

---------- Post added at 17:12 ---------- Previous post was at 17:06 ----------



Can you remember if yours was ok from the start or did you have to wait for the epg to fill in.:confused:

Originally Posted by weemac (Post 35214731)

If I press a programme with the little c beside, it takes me to TVOD then I have to search for it

Originally Posted by mkdr25 (Post 35214721)

Tivo coming tuesday.

I'm getting a bit worried about some of your comments about the backwards epg and search for OD content. I thought this had been beta tested with staff?

And now I read the remote record doesnt work?

Can someone confirm that as I'm apparently entering into a new 12 month contract (never actually mentioned at the point of ordering) I can back out before a set period?

The backward EPG was a feature very heavily marketed in communication so I would expect it to work at the point of install. Or is that unreasonable?

Originally Posted by Gill72 (Post 35214734)

Then you are one of the many! Faults are aware of it and trying to rectify the problem but it might be an idea to phone them to tell them your experiencing the problem too so they can log it and get an idea of how many people this is effecting.

Originally Posted by OLDGOLD (Post 35214736)

I've seen loads of posts on here and on the TiVo Help & Support forum referring to the problems people are experiencing with their TiVo, in particular their TiVo's rebooting regularly.

I've got my install scheduled in for 30th April, but quite worried by the number of bugs that seem to be arising since the main launch. If it wasn't for the free install offer, I'd be tempted to cancel and wait a few months for things to (hopefully) settle down. The last thing I want is to have loads of programmes not recording or ruined through random reboots.

Maybe VM's free install offer wasn't just pure generosity, after all. Perhaps they knew such issues were likely to arise and without the offer the sign up rates for TiVo would significantly drop off once these problems became public.

Originally Posted by alwaysabear (Post 35214745)

All new technology has problems , you only have to look at the Freeview HD PVR's that were launched about a year ago ie 3View,Digital stream and even Humax. They all had problems and some still do.
That is why I have stayed away from TiVo, I will give it a year to sort its self out.

Originally Posted by muppetman11 (Post 35214735)

Am I reading this right ? TIVOs search function doesn't find OD programming.

Originally Posted by muppetman11 (Post 35214746)

A very wise idea , let all the kinks get ironed out.

Originally Posted by devilincarnate (Post 35214755)

Yes it does and you may need to give it time:D

---------- Post added at 21:03 ---------- Previous post was at 21:02 ----------



Yes come over to the dark side as we are waiting for you:erm:

Can i just say get a grip as all will be come apparent:D

Originally Posted by muppetman11 (Post 35214746)

A very wise idea , let all the kinks get ironed out.

Originally Posted by Gill72 (Post 35214666)

Ok, you talked me into it ;)! Phoned to tell them of fault and as you say, it's a known issue that they are trying to rectify but he's logged it. Hopefully won't take too long to fix?! :erm:

Originally Posted by mlayzell (Post 35214763)

Quite right in TiVo land no one can watch the Amir Khan fight tonight, this picture quality in SD on Primetime is prietty good!

Originally Posted by fixerman (Post 35214767)

Thanks Gill! Sorry if I came across as bossy but I was anxious to get as many as possible to report the problem so that they would take it seriously.:)

I'm not a bossy person, honest!;)

Originally Posted by muppetman11 (Post 35214772)

I've never seen primetime , I take it your a boxing fan :D hopefully anyone wanting to watch it with TIVO will have multi room with a V box or V+.

Originally Posted by zantarous (Post 35214844)

Does that mean I can set up facebook and twitter with multiple accounts and then just sign in to mt one with my PIN and the set up another PIN for wifey. without a keyboard signing in and out of these apps with long usernames and passwords will be a pain. A PIN would be a very good workaround.

Originally Posted by howardmicks (Post 35214836)

facebook is now showing on http://www.virginmedia.com/mytivoapps/ i have activated it but its not showing on tivo box as yet,Wonder if a new software update is happening this week?

Originally Posted by sidneysides (Post 35214949)

You can use the channel up and down buttons to do this

Originally Posted by Perfect Choice (Post 35214954)

Thanks just tested, that's sorted!



My installer yesterday didn't do anything special tothe nox by the way, just checked frequencies to get them right and left it alone to download and do what it does automatically, so I am seeing it "out of the box".

Originally Posted by blackthorn (Post 35214977)

Getting tivo installed on Tuesday and when I got home from work last night the new contract was there. When I studied it I saw that it was for £110.05.
I rang billing to point out that I thought this was wrong, ( I`m on vip 50 btw) and that I thought it should have been £100.55.
After a while it became clear that the sales had added on and extra box and they thought that I would have 3 boxes after Tuesday. I told them that it was not the case and all that was happening was a box swap and I would still only have 2 boxes. That accounted for £6.50 of the extra. The next thing was that they were adamant that there was a £3 charge for tivo. I told them that my email said that there wouldnt be any charge. She asked me to forward the email to her manager, which I did. They then took the £3 charge off.
So its worth double checking these new contracts as mistakes can be made.

Originally Posted by sidneysides (Post 35214985)

As far as I'm concerned, the catchup / epg / search issue is not just a 'niggle' its a big problem. At the moment, the functionality of my Tivo is worse than the V+. This issue needs to be sorted soon otherwise I will send it back.

Originally Posted by clinteastman (Post 35214987)

To you it's not a niggle to me it is, and seeing as that's not the way it should work then I know there is a fix coming. If it was just the way it worked then I could see your point. Just relax. ;)

Originally Posted by fixerman (Post 35214966)

To assess just how widespread the problem with rewinding the guide to view past programmes directly is, would all those who are experiencing this issue please post their experience.:)

DF, where are when we need you.?