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-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   VM News Another Price Increase (https://www.cableforum.uk/board/showthread.php?t=33707827)

Ken W 21-01-2022 05:34
Re: VM News Another Price Increase
 
Quote:
Originally Posted by Rexz (Post 36110444)
We are on broadband only. I was able to get them to reduce it from £50 to £46.50 last year only to have this £3.50 increase sent to us today. So for us, an increase of 8%. We already had to downgrade from 350mbit to 200mbit so it looks like we will be downgrading again...
At the moment I pay £42 per month and now it is increased by £4.00 per month.

djmagnifique 21-01-2022 16:41
Re: VM News Another Price Increase
 
Quote:
Originally Posted by MrB (Post 36109934)
Interesting, so it seems there may be a change in contracts depending on when you join (or how they have applied a promotion to accounts - whether as a fixed price contract/price for a fixed term, like mine, or it seems as a discount of X off the tariff - so the amount of discount stays the same but the price it is based on increases as does the price you pay).

If you still have the same wording about being able to leave penalty free, then that is an option to renegotiate.

Spoke to retentions who have said I won't get the price increase and that that is showing on my account. They also said I because I had recently re-contracted was why I got the email I did (previous contract was due to end in April). I'll see what happens in March.

RichardCoulter 21-01-2022 19:58
Re: VM News Another Price Increase
 
By which time you will be too late to cancel and there will be 'no record of your call'.

I'd get them to drop you an email to confirm what they said, though, in the past, i've simply been told that what was said in the email was a mistake and that the 'price increase still stands'.

This might work in their country, but not in ours and I took it further to get it taken off.

RobboEdin 21-01-2022 20:04
Re: VM News Another Price Increase
 
Please remove that last statement. That is totally uncalled for.

Hugh 21-01-2022 20:10
Re: VM News Another Price Increase
 
Quote:
Originally Posted by RichardCoulter (Post 36110600)
By which time you will be too late to cancel and there will be 'no record of your call'.

I'd get them to drop you an email to confirm what they said, though, in the past, i've simply been told that what was said in the email was a mistake and that the 'price increase still stands'.

This might work in their country, but not in ours and I took it further to get it taken off.
Richard, if it was an offshore call-centre, they work to rules and scripts set up by VM, and there is regular Quality Control checks on these things.

Your last line reflects badly upon you, but not a surprise, given your previous posts on this type of situation.

djmagnifique 21-01-2022 20:54
Re: VM News Another Price Increase
 
Quote:
Originally Posted by RichardCoulter (Post 36110600)
By which time you will be too late to cancel and there will be 'no record of your call'.

I'd get them to drop you an email to confirm what they said, though, in the past, i've simply been told that what was said in the email was a mistake and that the 'price increase still stands'.

This might work in their country, but not in ours and I took it further to get it taken off.
I spoke to someone in the UK.

Hugh 21-01-2022 21:22
Re: VM News Another Price Increase
 
1 Attachment(s)
Quote:
Originally Posted by djmagnifique (Post 36110615)
I spoke to someone in the UK.
https://www.cableforum.uk/board/atta...4&d=1642800140

1701-e 21-01-2022 21:36
Re: VM News Another Price Increase
 
I ended up with a price reduction from an off shore agent the day after a GB based agent couldn't or wouldn't do anything. It didn't work in this country but the overseas agent came up with the goods

jfman 21-01-2022 21:42
Re: VM News Another Price Increase
 
Richard in xenophobic outburst shocker.

jobbie8 21-01-2022 23:11
Re: VM News Another Price Increase
 
My discount is up in May. Paying £66 for Max it, Sky Cinema, 200BB and weekends landline.
Called up today, got 6 months at £61 then for the next 12 months £72, with no price increases until 18-month contract is up. I checked my email and the contract says the same. I'm pleased with the new contract, at least I won't be paying £111+ in June.

Rexz 21-01-2022 23:17
Re: VM News Another Price Increase
 
Quote:
Originally Posted by jfman (Post 36110624)
Richard in xenophobic outburst shocker.
I hardly find his reply xenophobic... Maybe a bit prejudice.... Unless of course he has a fear of foreigners? Please don't just jump on a bandwagon and misuse a word for personal gain...

jfman 21-01-2022 23:48
Re: VM News Another Price Increase
 
Quote:
Originally Posted by Rexz (Post 36110630)
I hardly find his reply xenophobic... Maybe a bit prejudice.... Unless of course he has a fear of foreigners? Please don't just jump on a bandwagon and misuse a word for personal gain...
I'm not sure what personal gain I have from stating something that is so self-evident you capture it in your own response.

Hugh 22-01-2022 00:12
Re: VM News Another Price Increase
 
Quote:
Originally Posted by Rexz (Post 36110630)
I hardly find his reply xenophobic... Maybe a bit prejudice.... Unless of course he has a fear of foreigners? Please don't just jump on a bandwagon and misuse a word for personal gain...
Quote:
xenophobia

A fear of or antipathy towards foreigners and strangers
https://www.oxfordreference.com/view...9599868-e-2072

nialli 23-01-2022 15:39
Re: VM News Another Price Increase
 
Interesting post on VM's Community Forum about the price rise:
Quote:
Any discount that you've been offered for the 12/18 months will still be honoured, so if you accepted a fixed price then you'll receive that until the end of the discount period. If you accepted a £ or % amount off, this will also continue to be honoured but you will see your price increase from March 1st. We will advise you in your communication how the price change will affect your deal.
https://community.virginmedia.com/t5...920131#M173824

Inactive Digital 24-01-2022 09:25
Re: VM News Another Price Increase
 
Quote:
Originally Posted by nialli (Post 36110731)
Interesting post on VM's Community Forum about the price rise:

https://community.virginmedia.com/t5...920131#M173824
That's how I understood it to be, i.e. If you receive a £10 discount, that stays the same but the overall cost of the package still increases. I've never known them offer percentage discounts though.

I received my letter this morning, which is strange as they usually email me. My increase is just over 10%, so on a par with what looks to be average across the telecoms sector this year.


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