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-   Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)
-   -   Tivo V6 : Free V6 box (https://www.cableforum.uk/board/showthread.php?t=33705962)

divingbrit 15-02-2018 12:48
Re: Free V6 box
 
Quote:
Can customers choose which box to disconnect, or is it pot luck?
It does give you the option, but the default was my very old v+, the email does make things very clear.

Taf 15-02-2018 13:00
Re: Free V6 box
 
Just a few days to go before the shiny V6 arrives. They say I will keep the Tivo, so that is going into the bedroom to replace the V+ (which I suppose I will have to return).

I still can't login to the boxswap page as their system still thinks I am using an old email address, despite their system also saying that that address does not exist on their system. The overseas assistant had no idea how to solve it.

If I ever get over that hurdle, using the boxswap system to move all my series links, etc. to the V6 isn't well explained despite frantic googling. Any help gladly received.

divingbrit 15-02-2018 13:05
Re: Free V6 box
 
you don't return the v+, skip it

BenMcr 15-02-2018 13:24
Re: Free V6 box
 
Quote:
Originally Posted by Taf (Post 35936986)
If I ever get over that hurdle, using the boxswap system to move all my series links, etc. to the V6 isn't well explained despite frantic googling. Any help gladly received.
https://help.virginmedia.com/system/...box-to-another

Mr K 15-02-2018 13:30
Re: Free V6 box
 
Quote:
Originally Posted by BenMcr (Post 35936982)
The box is an LG wide design, and I believe that most other countries use the RF connector for their TV setup.

I'd also point out that the connection steps are documented in the QS guide that's in the kit box, and it's the first thing it tells you do to after disconnecting your old box:
Lol, guide? who reads that :D

---------- Post added at 12:30 ---------- Previous post was at 12:28 ----------

Quote:
Originally Posted by Taf (Post 35936986)
Just a few days to go before the shiny V6 arrives. They say I will keep the Tivo, so that is going into the bedroom to replace the V+ (which I suppose I will have to return).

I still can't login to the boxswap page as their system still thinks I am using an old email address, despite their system also saying that that address does not exist on their system. The overseas assistant had no idea how to solve it.

If I ever get over that hurdle, using the boxswap system to move all my series links, etc. to the V6 isn't well explained despite frantic googling. Any help gladly received.
Isn't is the same as your 'My Virgin media' log in ?

Taf 15-02-2018 13:46
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35936993)
Isn't is the same as your 'My Virgin media' log in ?
Nope. All my VM logins have been an ntlworld email address for ages. The V6 offer arrived showing an old bigfoot.com address. But during the claim process it allowed me to replace that with the ntlworld one "so that we can contact you".

:confused:

---------- Post added at 12:46 ---------- Previous post was at 12:42 ----------

Quote:
Originally Posted by BenMcr (Post 35936990)
Thanks for that :D

Itshim 15-02-2018 14:03
Re: Free V6 box
 
Quote:
Originally Posted by BenMcr (Post 35936861)
The older TiVo has its own internal 10Mb broadband connection that goes back down the coax it's connected to.

However if that fails for whatever reason (network fault or internal issue to the box) you get exactly the same errors on TiVo that you get on the V6 when it's not connected to your home network.
Thank you . I seem to have a short (5to10 mins) problems with my BB a couple of times a week. Notice this as I now us it for radio

AlabasterLyn 15-02-2018 17:45
Re: Free V6 box
 
Quote:
Originally Posted by spiderplant (Post 35936790)
AlabasterLyn wants to stream from one box to the other. This does need a connection. But in general a Tivo will work happily without.
I still do, have it set up but it drops out every 7/8mins and is driving me nuts. I spent the best part of an hour on the phone to 3 different people in CS today and an engineer is coming out tomorrow.

Have actually realised that we have been losing the internet a lot since we got the V6 box too, wonder if all these problems are somehow connected to each other :confused:

Henkesghost 16-02-2018 13:45
Re: Free V6 box
 
Good old Virgin. Ordered my box online on 6/2 requesting delivery today as I'm off work. Got the confirmation email advising that this had been accepted with delivery between 8am and 6pm and if there were any problems they would contact me. Heard nothing so assumed all was well. Called virgin to see if they could give me an idea what time it was being delivered , advised that they had no trace of the order. Re-ordered for next Friday. Bit shambolic but hey what can you do

devilincarnate 16-02-2018 14:13
Re: Free V6 box
 
Quote:
Originally Posted by Henkesghost (Post 35937106)
Good old Virgin. Ordered my box online on 6/2 requesting delivery today as I'm off work. Got the confirmation email advising that this had been accepted with delivery between 8am and 6pm and if there were any problems they would contact me. Heard nothing so assumed all was well. Called virgin to see if they could give me an idea what time it was being delivered , advised that they had no trace of the order. Re-ordered for next Friday. Bit shambolic but hey what can you do
Watch it still turn up lol

cyclone 16-02-2018 16:38
Re: Free V6 box
 
I've just filled out the request for my v6 box upgrade to be delivered and it clearly states "Summary (12 month contract unless specified)" ."You are about to upgrade to a new package shown below,it will also include everything from your current package". So this is not the case? I don't want to enter into a new contract. Nowhere on the document does it state otherwise.

AlabasterLyn 16-02-2018 18:47
Re: Free V6 box
 
I'm beginning to regret getting ours. Just today the V6 box has gone offline half a dozen times, also the internet has gone down each time the box has, I am guessing the V6 box is going offline as the router in the SuperHub isn't working as well as the one in the old hub.

Never had any issues before and engineer No3 is coming round tomorrow and I doubt that will solve the issues as quite honestly I'm not sure how well trained they are. The one I had today told me that you can only run Apple products on an Apple Router, which is apparently a load of tosh. He did say these new SuperHubs are rubbish and suggested we go out and buy a gaming router, but why should we have to go out and spend a large amount of money just because VM can't sort out a hub that works as it should :confused:

Mr K 16-02-2018 18:58
Re: Free V6 box
 
Quote:
Originally Posted by AlabasterLyn (Post 35937138)
I'm beginning to regret getting ours. Just today the V6 box has gone offline half a dozen times, also the internet has gone down each time the box has, I am guessing the V6 box is going offline as the router in the SuperHub isn't working as well as the one in the old hub.

Never had any issues before and engineer No3 is coming round tomorrow and I doubt that will solve the issues as quite honestly I'm not sure how well trained they are. The one I had today told me that you can only run Apple products on an Apple Router, which is apparently a load of tosh. He did say these new SuperHubs are rubbish and suggested we go out and buy a gaming router, but why should we have to go out and spend a large amount of money just because VM can't sort out a hub that works as it should :confused:
The engineers do seem to be a particular poor quality these days, they used to be good. Keep ringing and getting them to come out till they fix it. Try the 'thinking of leaving' option when ringing, that usually brings results. Sounds like it's the new hub that's the issue, is it an SH3? I managed to hold on to my SH2ac.

nashville 16-02-2018 18:58
Re: Free V6 box
 
Not good news at all , Hope you get it sorted out

SnoopZ 16-02-2018 19:33
Re: Free V6 box
 
I've never had a problem with an engineer and it was an engineer that swapped out my box for free, he didnt have to do it.


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