Originally Posted by qasdfdsaq (Post 35155819)

Until it's said by someone with VM staff under their name or a web page on virginmedia.com it's all just speculation.

Originally Posted by qasdfdsaq (Post 35155819)

Until it's said by someone with VM staff under their name or a web page on virginmedia.com it's all just speculation.

Originally Posted by whizzard (Post 35155593)

It is most likely that orders made via the web are placed onto some kind of report or importable spredsheet and then imported into the customer database, which could explain why there would currently be no record. Also such a package would need to have an order or product code which if not live on the systems would obviously not allow it to be entered/keyed.

The way I look at it is that whether the gun was jumped or not, it's not going to be available either way until February anyway. Patience is a virtue.

Originally Posted by Paul M (Post 35155853)

Or is it .......... :angel:

Originally Posted by Griffin (Post 35155766)

I hate to burst your bubble, but the £30 is for the superhub.
People that already have the superhub will automatically get the upgrade if they are on the 20mb package, others who have 20mb & no superhub have to pay £30.
The upgrade to 30mb will be going ahead from February, i have had this confirmed on the phone earlier.

Originally Posted by Stephen (Post 35155867)

erm..... no its not ;)

Originally Posted by qasdfdsaq (Post 35155874)

Pssh guys. We all know the upgrade is going to happen, I'm referring to whether the £30 charge is for the upgrade itself or for the superhub (i.e. whether existing superhub owners will be exempted from this charge). This was never officially confirmed, Masque was going to look into it but the page got pulled as premature.

[Edit]
Posted a minute late. Thanks Masque.

Originally Posted by Masque (Post 35155873)

The £30 is an Activation fee and you will have to pay that even if you have a Superhub sitting on your desktop.;)

Originally Posted by Masque (Post 35155877)

That part was actually on the page that was pulled anyway check the screenshots if the are any.;)

Originally Posted by qasdfdsaq (Post 35155888)

I know, I read it, and thought it was a bit ambigous, especially seeing how many people in this thread disagree.

You also said yourself that you see no reason why people would be charged if they already had compatible equipment (e.g. Superhub, VMNG300 modem, etc.) but had to check at work.

Originally Posted by Masque (Post 35155877)

That part was actually on the page that was pulled anyway check the screenshots if the are any.;)

Originally Posted by Stephen (Post 35155940)

It does imply here though that the charge is for the superhub?

Originally Posted by Blackened (Post 35155927)

You don't need a screenshot.

http://webcache.googleusercontent.co..._EC-30-Upgrade

I can't see where it specifies the £30 is for the hub or the activation though?

:edit: it does say on the checkout though: