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-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   Virgin launch Customer Forum (https://www.cableforum.uk/board/showthread.php?t=33653937)

Stuart 28-09-2009 14:59
Re: Virgin launch Customer Forum
 
Quote:
Originally Posted by Broadbandings (Post 34880010)
So true, though given his job title one would expect him to be a 'heavyweight' in other ways.
True, although in my experience, being moved into upper management (or any level of management actually) ,even in a technical career, is no guarantee of technical ability.

Ignitionnet 28-09-2009 16:16
Re: Virgin launch Customer Forum
 
Quote:
Originally Posted by Stuart C (Post 34880071)
True, although in my experience, being moved into upper management (or any level of management actually) ,even in a technical career, is no guarantee of technical ability.
Oh I totally agree about the technical ability, but being the 'Senior Product Delivery Manager, Internet Products' one would expect him, if he sees fit to interject himself into conversations to not simply wave the company flag and play PR man.

Some slightly more candid conversation than 'we're ace, and doing this might make us less ace' backed up with nonsense or nothing at all would be great you know?

If I want to be told VM are great I'll go and watch their advertisements on You Tube. As it is most communications with VM feel like one long, rolling advert except this advert would be banned by the ASA for its' incredible lack of substance.

Turkey Machine 28-09-2009 19:54
Re: Virgin launch Customer Forum
 
Your sig has never been so apt for this Alex Brown. :)

Quote:
Ignorance can be solved with a book. Stupidity requires a shotgun and a shovel.

Ignitionnet 29-09-2009 12:03
Re: Virgin launch Customer Forum
 
Nah Alex is neither ignorant nor stupid, he just religiously tows the company line with no deviation. The down side of this of course is that he occasionally sticks his neck out and puts himself into conversations with people, such as disputing the existence of STM a few days before release, then has to backtrack with semantics.

More amusing still on this is that Telewest were doing STM for years on selected accounts and Alex would likely have been aware of this and certainly aware of the wider trials of it post-merger.

Beechy 30-09-2009 18:49
Re: Virgin launch Customer Forum
 
Sitting in front of a keyboard typing snide remarks about anyone from Virgin Media is all well and good, but is it any surprise that so few of the staff feel inclined to help out when that is the likely result?
*
That is even less likely to happen when someone who is passionate about their product customers and company gets this kind of response.* Alex does a lot of good, quite voluntarily and in his own time.**Where does that get mentioned?
*
I assume he is not the only member of the team?* Where are the rest?

Ignitionnet 30-09-2009 19:09
Re: Virgin launch Customer Forum
 
Quote:
Originally Posted by Beechy (Post 34881537)
Sitting in front of a keyboard typing snide remarks about anyone from Virgin Media is all well and good, but is it any surprise that so few of the staff feel inclined to help out when that is the likely result?
*
That is even less likely to happen when someone who is passionate about their product customers and company gets this kind of response.* Alex does a lot of good, quite voluntarily and in his own time.**Where does that get mentioned?
*
I assume he is not the only member of the team?* Where are the rest?
They are hiding behind the * key on your keyboard.

If you, obviously being a VM employee, take the comments so personally I'd recommend you keep away from us scary customers. I merely said Alex tows the company line religiously and has in the past been less than truthful with customers. If I was in any way inaccurate please do inform me how.

joglynne 30-09-2009 19:40
Re: Virgin launch Customer Forum
 
@ Broadbandings or anyone in the know..

Do you have any inkling as to who does get paid over there. I assume Mark Wilkin as Forum Manager gets paid something and had assumed that Alex had some form of sweetner considering his being a Mod, spending so much or his work day there and being so visible a VM employee?

On second thoughts I am just being nosey so only answer if it will not get anyone in bother.

Raistlin 30-09-2009 20:09
Re: Virgin launch Customer Forum
 
Ok, in line with requests that we've made previously.

1. Can we please not make this a 'them and us' type discussion, and 2. would you please refrain from deliberately targeting individuals.

If you have feedback for a specific Member of the VM customer forum then please take it to them directly, or more broadly to the operators of that forum. It is not appropriate, nor is it desirable, to start going down the road whereby we're seen to be facilitating personal attacks against VM staff or customers.

Cable Forum has worked long and hard to establish the good relationships that we have within VM, we would rather not have them spoiled through petty feuding.

Thank you.

Beechy 01-10-2009 12:22
Re: Virgin launch Customer Forum
 
Well said Rob M


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