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Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   Upgrade from 2 - 10 meg (https://www.cableforum.uk/board/showthread.php?t=33649399)

Peter_ 07-05-2009 18:28
Re: Free 2 to 10 upgrade
 
Quote:
Originally Posted by Blotch (Post 34790964)
Moldova, are you able to speculate on how the upgrade programe works, areas/timescales etc? It appears looking at the ds forum that only ex-telewest users are being upgraded at the moment. I'm area 26 (ex-ntl) and the upgrade page tells me that my upgrade will be within 2 months.
The are no timescales given and you are best clicking on the sign up link.

Smiler-VM 07-05-2009 18:38
Re: Free 2 to 10 upgrade
 
Quote:
Originally Posted by Blotch (Post 34790964)
I'm area 26 (ex-ntl) and the upgrade page tells me that my upgrade will be within 2 months.
I'm also an ex-NTL/Virgin customer (area 20) and I have the same issue...


*OFFTOPIC*

Thanx Blotch for letting us know about this forum and topic...


*OFFTOPIC2*
Note, I was discussing this over at this topic:

http://www.avforums.com/forums/virgi...ml#post9460195

VMboy 07-05-2009 18:42
Re: Free 2 to 10 upgrade
 
This is a disgrace, VM should be trying their utmost to get these upgrades to everyone fairly irrespective of whether they are xntl or not.

RandomLocation 07-05-2009 18:49
Re: Free 2 to 10 upgrade
 
I'm ex-NTL and I should be upgraded anytime soon, it's almost 24 hours.

Blotch 07-05-2009 18:54
Re: Free 2 to 10 upgrade
 
There is also a discussion over on digital spy forum...

http://www.digitalspy.co.uk/forums/s...994648&page=15

Smiler-VM thanks for posting the AV link :tu:

Smiler-VM 07-05-2009 18:58
Re: Free 2 to 10 upgrade
 
Quote:
Originally Posted by Blotch (Post 34790978)
There is also a discussion over on digital spy forum...

http://www.digitalspy.co.uk/forums/s...994648&page=15

Smiler-VM thanks for posting the AV link :tu:
No Probz! :D

Just hoping to get this problem fixed ASAP!.

Blotch 07-05-2009 18:58
Re: Free 2 to 10 upgrade
 
Quote:
Originally Posted by RandomLocation (Post 34790976)
I'm ex-NTL and I should be upgraded anytime soon, it's almost 24 hours.
You may be the first ex-ntl (I've heard off across 3 forums) to be upgraded :)

Unless there is anyone here that can confirm they are ex-ntl and have been upgraded already!

Ignitionnet 07-05-2009 19:00
Re: Free 2 to 10 upgrade
 
Quote:
Originally Posted by Moldova (Post 34790946)
That is because you as a customer do not need that kind of access.

It is bad enough that some people change the default password on the Ambits and then we cannot gain access to the configs because they forgot the password.:D:D:D
Are you guys not aware of the other usernames and passwords on the Ambits, along with the SNMP read and read/write community strings?

RandomLocation 07-05-2009 19:00
Re: Free 2 to 10 upgrade
 
Quote:
Originally Posted by Blotch (Post 34790982)
You may be the first ex-ntl (I've heard off across 3 forums) to be upgraded :)

Unless there is anyone here that can confirm they are ex-ntl and have been upgraded already!
I've been with NTL all my life :), I should really reboot my modem now to check if the upgrade was successful.

Quote:
Originally Posted by RandomLocation
Okay, I called customer service, since the "register early" link didn't work.
So, apparently my speed will be upgraded from 2Mbps to 10Mbps in 24 hours, and yes, this is the upgrade planned for the summer, I thought he was going to charge me more.. but it's an extra £2, I thought he didn't catch the part when I mentioned "free 2Mbps - 10Mbps",. Awesome!
Quote:
Originally Posted by RandomLocation (Post 34790965)
It said L before I even called CSC :), I only got acess to My Virgin Media a few days ago and it said L.
The virgin rep I spoke to ~24 hours ago, understood I mean't the free upgrade (extra £2), happing from May and continuing over the summer, he also understood I called because the "upgrade from 2Mb to 10Mb" link wasn't functioning as it returned it didn't recognize my speed.
Broadband package: L
Okay, so I've actually been upgraded to the true L and not the M 10Mb, great, thank you, Mr Stupid, misleading Virgin Media employee, who told me he knew I was talking about the free, 2Mb-10Mb, taking place over the summer, migration. :(

Smiler-VM 07-05-2009 19:12
Re: Free 2 to 10 upgrade
 
I called them earlier and the person on the other end of the phone told me to dissconnect the modem twice, so I thought I'd give you guys the modems logs which tell you what was happening (it may help with finding out the NTL bugs problem...)

Thu May 07 18:08:39 2009 Thu May 07 18:08:39 2009 Information (7) The s/w filename specified in the config file is the same as ...
Thu May 07 18:08:39 2009 Thu May 07 18:08:39 2009 Information (7) A software upgrade filename was specified in the config file.
Thu May 07 18:08:39 2009 Thu May 07 18:08:39 2009 Information (7) Authorized
Thu May 07 18:08:39 2009 Thu May 07 18:08:39 2009 Information (7) Registration complete!
Thu May 07 18:08:39 2009 Thu May 07 18:08:39 2009 Information (7) We registered with a DOCSIS 1.0 config file!
Thu May 07 18:08:38 2009 Thu May 07 18:08:38 2009 Information (7) Received a REG-RSP message from the CMTS...
Thu May 07 18:08:38 2009 Thu May 07 18:08:38 2009 Information (7) Sending a REG-REQ to the CMTS...
Thu May 07 18:08:38 2009 Thu May 07 18:08:38 2009 Information (7) CableModem SNMP configure complete

Ignitionnet 07-05-2009 19:40
Re: Free 2 to 10 upgrade
 
Sorry Smiler I'm not sure what your issue is?

You've been told the upgrade will happen within 2 months, were you ever told it would happen immediately apart from random tech support person who likely won't know?

Your area doesn't have the DOCSIS 3 and 50Mbit upgrade yet I don't think, it'd be insane for VM to upgrade your area until you do.

Hawkmoon230 07-05-2009 19:48
Re: Free 2 to 10 upgrade
 
Quote:
Originally Posted by garyeuph (Post 34790723)
No need for an engineer, I did the install in under 5 mins with the self install kit (switching from a STB) and then just went through the telephone process to activate - simple!
Do you get the TV services too?

Just as another twist when I got home from work there was a message left from VM saying that they had checked and there were no self installs from stb to stb + cable modem and an engineer would call next weds to install it but it would be done at no charge!

Wierd they could not just say that too start with.

Blotch 07-05-2009 19:53
Re: Free 2 to 10 upgrade
 
Quote:
Originally Posted by Broadbandings (Post 34791026)
Sorry Smiler I'm not sure what your issue is?

You've been told the upgrade will happen within 2 months, were you ever told it would happen immediately apart from random tech support person who likely won't know?

Your area doesn't have the DOCSIS 3 and 50Mbit upgrade yet I don't think, it'd be insane for VM to upgrade your area until you do.
So your saying the 2 to 10 upgrade is linked also to the DOCSIS 3 upgrade (I didn't know that). I'll keep checking my modem settings in that case. Thanks.

Ignitionnet 07-05-2009 19:58
Re: Free 2 to 10 upgrade
 
Quote:
Originally Posted by Blotch (Post 34791036)
So your saying the 2 to 10 upgrade is linked also to the DOCSIS 3 upgrade (I didn't know that). I'll keep checking my modem settings in that case. Thanks.
In that upgrading hundreds of 2Mbit customers who are sharing 38Mbit to 10Mbit is an incredibly bad idea from the capacity point of view yes. Doing the uplift without the bucket load of extra capacity the DOCSIS 3 upgrade gives is suicidal.

Not that it's impossible of course ;) but with Virgin's average node size it doesn't seem wise to me.

RandomLocation 07-05-2009 20:16
Re: Free 2 to 10 upgrade
 
CSC are no help at all, I need to talk to someone more literate.
BTW, apparently it's impossible to be upgraded until it is done automatically, dumb employees, so illiterate.

Oh wow, Virgin need to sort out their employees, do an IQ test beforehand.
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