Re: Virgin Media to Double Broadband Speed
 

Yes always had a shub on 30mbit.

Re: Virgin Media to Double Broadband Speed
 

I am on maid5-2-0 and just been upgraded. Although I am only getting 75mbps and it is not even peak time? Using a SHUB ( I know! ) does it improve or is this the best I am going to get?

OK just found out how bad the superhub wireless is! I hard wired and it maxxed out no problem. What is the point of having a branded router that can't max out your own network on wireless!

Re: Virgin Media to Double Broadband Speed
 

Was given the double speed last night. It's gradually going up but I'm not complaining.They gave me it afterall.

Re: Virgin Media to Double Broadband Speed
 

I have been upgraded from 50 to 100 and have the VMNG300. All the message says on My virgin Media is:

We've done all the checks and it looks like your current modem is fine. Your new super fast broadband is up and running at the speed shown below..


Your new speed is up to 100Mb

If you're going to be using a wireless connection then you might want to swap your modem for a Virgin Media Super Hub, our latest combined modem and router with the best range so you can enjoy fast broadband around your home.

The Super Hub comes free with just a £20 QuickStart fee for installation and you'll automatically begin a new 12 month contract.

Re: Virgin Media to Double Broadband Speed
 

Best range! That's a laugh. My old WNR2000 supplied by VM had better range than the stupidhub.

Re: Virgin Media to Double Broadband Speed
 

Talking about screwing you over. They charge you £20 for a piece of junk and then tie you to a new 12 month contract for it.

Re: Virgin Media to Double Broadband Speed
 

Don't see how giving you the choice whether to get it and making what happens if you do clear 'screwing you over'

Re: Virgin Media to Double Broadband Speed
 

If it does not work as stated - will they refund & cancel contract? if not is that not screwing the many customers who "buy" it "Blind" :erm: Never mind sales of goods act.

Re: Virgin Media to Double Broadband Speed
 

My modem rebooted and i am now up and running on 60mbit with 3mbit upload in the CB24 Cambridge area.

Re: Virgin Media to Double Broadband Speed
 

because they have admitted in that statement that the current modem is fine yet they are encouraging you to give them money to buy something that they know has an appalling track record for the reasons they are advertising it (wireless). And to make it worse, they are tieing you into a 12 month contract. Why? The speed upgrade has already been given. So paying for a shub which they want you to have screws you over for 12 months because you can guarantee that once you have got it they'll go round and round in circles with you on the phone well you ring them up and tell them it doesnt work.

Re: Virgin Media to Double Broadband Speed
 

It may be fine for 100Mbit based on the statement, but remember there is a further upgrade to 120Mbit coming for anyone on 100Mbit

Re: Virgin Media to Double Broadband Speed
 

So why is it that having "upgraded" from 30MBit to 60MBit my SHub has become even more unreliable? Before the change it was reasonable, now every wireless device either drops the connection or has very low speeds. My main PC is hard wired, everything else is wireless. PC is fine, nothing else can be relied upon.

Re: Virgin Media to Double Broadband Speed
 

I'd advise you monitor your wireless connection from a laptop. If you're in a busy wireless environment crowded by wireless networks from your neighbours the super hub signal will sometimes struggle to get through the air waves. I'd advise you reduce the 802.11 mode to 145 Mbps and change the wireless channel to a less congested one after running a program like inSIDDer.

Re: Virgin Media to Double Broadband Speed
 

And it will still be fine

Re: Virgin Media to Double Broadband Speed
 

Thank you for the suggestions.
1. I have been using a netbook with both the onboard wireless and the Virgin usb dongle. Still an unreliable connection.

2. Shub is set to 145 Mbps, and has been since day 1. 300 Mbps is a known issue.

3.I have used inSSIDer to monitor my wireless "overlap" from my neighbours.

You seem to have missed the point of my post. My problem is that since the "upgrade" from 30 to 60, the wireless connection problems have become worse.

---------- Post added at 16:52 ---------- Previous post was at 16:49 ----------

Shub is not set to automatically select the wireless channel. I have tried using all of them in turn and it still is not as it was. (Not brilliant from the outset).

Re: Virgin Media to Double Broadband Speed
 

I think some US capacity work has been done or a node split as the last 5 days or so I have a significant improvement to my tbb graphs, even the weekend looked ok.

It is possible tho my port just has a massive imbalance and the other US channel is mega congested :p

Re: Virgin Media to Double Broadband Speed
 

If it doesn't perform as it is suposed to, then it isn't fit for purpose, and the contract can't be legally binding. So it isn't screwing you over.

Re: Virgin Media to Double Broadband Speed
 

of course it is, you know there is no way they are going to admit there is anything wrong with the shub. They'll waste hours on the phone getting you to change all the settings and when it still doesnt work, blame it on your laptop/pc or the environmental conditions in your house.

Re: Virgin Media to Double Broadband Speed
 

I have my SHUB in the same room as my laptop most times. Yet the wireless side of the SHUB is clearly incapable of doing 100Mbit at all. Virgin must know that the majority of people run wireless. The max I can get on wireless is about 77Mbit which is nowhere near the 105Mbit I can get hard wired.

I don't really fancy setting my other router up and putting the SHUB in wireless mode as the SHUB on it's own produces enough freaking disco lights.

Re: Virgin Media to Double Broadband Speed
 

and 77mbit is half the 145mbit you have probably got it set to

Re: Virgin Media to Double Broadband Speed
 

In modem mode the superhubs disco lightshow is reduced to tolerable levels. :)

Re: Virgin Media to Double Broadband Speed
 

If they provide you with equipment to be used in a household environment, that doesn't work in a household environment, then it is unfit for purpose. It appears that most people have no problems at all, but some do. Only last week someone on this forum said that VM had sent them a wifi router to use with their shub in modem mode, because they were having problems with wifi. So it seems like they are accepting that some people are having problems, and are trying to rectify it. If they don't rectify it then all you would have to do (as with many companies), is start quoting SOGA, and mentioning trading standards.

Re: Virgin Media to Double Broadband Speed
 

First I've heard, what type of WiFi router?

Re: Virgin Media to Double Broadband Speed
 

dlink 615

Re: Virgin Media to Double Broadband Speed
 

And you know that 100% how?

Er nope

So the DIR-615 was a replacement for the standalone router, not because of any wireless issues with SuperHub as the customer already had the SuperHub in modem mode due to their existing setup

Re: Virgin Media to Double Broadband Speed
 

Any that's good on 100M how?

Re: Virgin Media to Double Broadband Speed
 

It's not particularly as it only has 100Mbit ports, but it was better than the G router the customer had before, which is why it was sent

Re: Virgin Media to Double Broadband Speed
 

Sorry Ben. I understand that as a member of VM staff you may not like it, but you can't argue with SOGA. It's what gives consumers rights, and stops them being bullied by big corporations.

Re: Virgin Media to Double Broadband Speed
 

Wasn't arguing about SOGA, I was saying you misread the thread, as you obviously did with my post

Re: Virgin Media to Double Broadband Speed
 

And why would VM send out a stand alone router if the shub could do the job, and was working correctly??

You have to remember Ben. I have a shub that works brilliantly, and I have no complaints with it. And neither does anyone I know who also have one. So I'm not one of the shub or VM haters. But I will make people aware of their legal rights when they do have problems.

---------- Post added at 23:04 ---------- Previous post was at 23:02 ----------

Which post??

I was quoting your post

Re: Virgin Media to Double Broadband Speed
 

I doubt very much it was anything other than the customer was using an existing standalone router that Virgin had supplied that was no longer suitable, so it was easier as a call resolution to send another standalone router.

No great admission of anything other than that.

---------- Post added at 23:07 ---------- Previous post was at 23:07 ----------

Yes, that was 'er nope you read the other thread wrong' not 'er nope SOGA doesn't apply'

Re: Virgin Media to Double Broadband Speed
 

Sorry but I don't believe that VM would send out a stand alone router to someone who had a shub, if the shub was working properly.

And yes SOGA does apply if the equipment doesn't do the job it is intended to do. And by that I'm not saying what some people on here want it to do, I'm saying what it is supposed to do.

Re: Virgin Media to Double Broadband Speed
 

The agent was only able to do so because the customer had prevously had a standlone router, which is what the order was replacing. If the customer hadn't prevously had one then the system wouldn't allow it. As I said on the other thread, the agent didn't follow process anyway as the routers only came with a 2 year warranty, and the customer said themselves it was 4 years old

Before the SuperHub became standard the same system restriction was in place - you could only get it as a fault replacement if you already had one.

Again, no comment made on SOGA

Re: Virgin Media to Double Broadband Speed
 

As I have said previously, don't VM actually own the equipment? If so then a warranty doesn't apply, as the equipment is leased from VM, and must be replaced if faulty.

I'm talking about shub's in general (or any other equipment supplied), and not just about an individual case.

It is often the case that large companies try and interpret the law to suit them. But when challenced, then they have to back down, or they will lose in court. Or even worse they will be prosecuted by Trading Standards. And on this SOGA is quite clear. The equipment must do what it is designed to do, otherwise it is unfit for purpose.

Re: Virgin Media to Double Broadband Speed
 

From VM's terms:

The routers were classed as 'additional equipment' as they were not required for the broadband service to work, so were not classed as being owned by Virgin for the purposes of fault replacement, which is why they had their own seperate warranty period (Which was on the website when the routers were part of the service). Same as the Wireless USB adapter is 'additional equipment' now, so will not have an indefinate replacement period

Again with SOGA. I've not made any comment about SOGA not applying to Virgin Media, so don't see why you are continually mentioning it ;)

Re: Virgin Media to Double Broadband Speed
 

I dont think the provision of a service with 'rented' kit has ever really been clarified when it comes to SOGA (Well, SOGASA).

I would love to see someone do it though. VM need a black eye for continually claiming the superhub is any good wireless wise. Plenty of other places could do with one too, its unacceptable to supply rubbish kit for a service and make that kit the only avenue to use the service. And then hold you to a 12 month contract despite the obvious issues.

Re: Virgin Media to Double Broadband Speed
 

And this is where their t&c's wouldn't stand up in court.

I have a friend who is a BT engineer, and he says that the BT version of the shub isn't all it's made out to be either. But I haven't yet heard anyone complaining about them yet....but then I suppose most people don't complain about the shub either.

Re: Virgin Media to Double Broadband Speed
 

"Only 100Mbit ports" is perfectly adequate for a 100mbit service.

The vast majority of 100mbit services around the world are sold on 100mbit ports. The only "issue" is that VM's idea of a 100mbit service is not actually 100mbit.

Re: Virgin Media to Double Broadband Speed
 

because I very much doubt it is going to have a problem achieving 60% of it's rated speed. The only thing which would stop it from doing that is if the physicaly capacity wasnt available on the 4 channels it was using.

I am 100% confident that it will do it and if you think it wont then I would love to have a friendly wager of it with you

Re: Virgin Media to Double Broadband Speed
 

100Mbit ports will only get around 95Mbits, you wouldn't want people complaining they're missing out of 5Megs would you? :mrgreen:

Besides, VM seems to set their speeds slightly higher than the stated speeds, for instance 100Mbit is actually set at 110Mbit on the modem config so you do benefit from a router with gigabit ports.

Re: Virgin Media to Double Broadband Speed
 

100Mbit ports will get around 100Mbit. That's why it's called a 100Mbit port.

VM trying to skew their speedtest results doesn't change the definition of what 100Mbit is.

Re: Virgin Media to Double Broadband Speed
 

100Mbit will get 100Mbit signal rate. Actual throughput will be less due to IP headers, etc.

Re: Virgin Media to Double Broadband Speed
 

And back in the old days, that's what speed meant, not through some silly web page with a flash based speedtest app. A 100mb port will happily exceed 97mbps of IP throughput.

Re: Virgin Media to Double Broadband Speed
 

Go read this: https://kb.doit.wisc.edu/wiscnet/page.php?id=11778

You'll see that you lose 5.2% of bandwidth due to headers. Your 100Mbit ethernet will only ever be able to transfer TCP/IP data at a maximum of 94.8Mbit no matter what you do.

Re: Virgin Media to Double Broadband Speed
 

he is right actually, 99% of 100mbit services around the world are provisioned on 100mbit ports.

Re: Virgin Media to Double Broadband Speed
 

This is a true story, when I was at uni my pc had a 100mbit NIC and I always got 1-2mb/sec over the uni lan. When I went back in my 2nd year I was one of the first peeps back and my connection was the only one active in all the halls all weekend because I was sad enough to stay in the same room :) At the time, on Friday nights you had Alias on, Stargate SG1 and a couple of others tv progs in the US of A and I downloaded them all from streamload Saturday morning at exactly 12.5mb/sec. At the time it blew me away because I had only just come off dialup at home at got VMs 512k bb. Although I am inclined to agree with gavchap in theory, my experience showed me that it is possible. I wish I had a gigabit network card back then just to see what speed I could get off the uni connection.

Re: Virgin Media to Double Broadband Speed
 

the point is an actual 100mbit service is supposed to include overheads not exclude them.

Re: Virgin Media to Double Broadband Speed
 

And? Not everybody or everything uses TCP.

Industry standard defines the speed of a connection as the speed of the underlying transport medium, not that your TCP speedtest rate. Once again, I don't care what your silly web based flash app speedtest tells you, the connection transfers 100mbps of data and how much overhead or what protocol you want to push over it is entirely your own business.

P.S. You can easily change one setting and generate enough overheads to turn a 100mbps connection into only giving you 40mbps of layer-7 throughput, does that mean it is not a 100mbps connection?

Re: Virgin Media to Double Broadband Speed
 

Hi all,

Can anyone i.e. a VM techie :) confirm when Edmonton in Enfield is being upgraded to 100MB. Im in N9 area and a sales rep just told me I had to pay £49 to get new fibre optic cable installed. :confused:The letter i got from Virgin says the upgrade is FREE. Im on 50MB at the moment, so wondered if anyone has the 100MB yet?

Thanks

Re: Virgin Media to Double Broadband Speed
 

LOL

They where talking crap, I cant say if the areas getting upgraded or not but it definitely is free.

Re: Virgin Media to Double Broadband Speed
 

All areas are already 100mbit enabled and there will already be people on 100/10. What you want to know is when you are going to get the free speed upgrade. You can look on the vm website for the rough date but nobody will give you an exact date because things can always go wrong and cause delay. Your line will be absolutely fine for 100mbit, you might need a new modem though which they'll give you for free

Re: Virgin Media to Double Broadband Speed
 

I have the supahub :) so all set for the boost, bring it on :D

Re: Virgin Media to Double Broadband Speed
 

Are you sure it wan't a scam?

Re: Virgin Media to Double Broadband Speed
 

VM don't install fibre optic for customers. Their whole business model of selling plain old copper as "fibre optic glass" is a scam.

Re: Virgin Media to Double Broadband Speed
 

As is BT's business model of doing exactly the same with Infinity FTTC.

Re: Virgin Media to Double Broadband Speed
 

Except that it is FO except for the last bit from the cab to the house. (If I remember correctly :))

Re: Virgin Media to Double Broadband Speed
 

Except Infinity option 3 IS fibre optic all the way to your house, unlike VM who don't provide any FTTP services at all yet make it sound like all their products are FTTP.

---------- Post added at 16:32 ---------- Previous post was at 16:30 ----------

1) Infinity option 3 is FO including from the cab to the house
2) VM claims their broadband is faster because they use fibre instead of copper e.g.:

or
BT, which actually does offer FTTP, also only claims their Infinity product is "fibre based". Nowhere do they claim it's fully fibre optic which VM implies several times as above.

VM cable uses far, far more copper than an equivalent BT connection yet they claim it uses none because it's fibre optic. In fact, the only reason it's faster is because they use more copper.

Re: Virgin Media to Double Broadband Speed
 

both companies are wrong to sell it as fiber optic, but asa's mindset is like if everyone does it then its ok.

Re: Virgin Media to Double Broadband Speed
 

Bottom line why worry how its delivered. The speed & reliability are the important things

Re: Virgin Media to Double Broadband Speed
 

Technically that is true though? It DOES come via fibre optic cable (they don't stipulate ONLY via fibre optic) and it also doesn't come by copper telephone wire. Everything you have highlighted is correct?

I have as many serious reservations about Virgin as the next guy but you are being incredibly biased - I don't see how what they are saying is deceitful but BT advertising Option 2 as 'fibre broadband' is fine? You can't have it both ways.

Re: Virgin Media to Double Broadband Speed
 

Not really. VM make a number of technically incorrect claims, and others are simply misleading. OK - BT does call Infinity "fibre optic" once on the product page, but does not go on to make a dozen further claims that the service itself delivered to your home is fibre optic - only that it is "fibre-based". However, since BT does in fact have at least one pure fibre optic option - and VM has none - the claim that Infinity is fibre optic isn't quite as untrue.

Firstly, VM claim: "It's all down to our network of fibre optic cables, the fastest and most reliable way for us to bring broadband into your home." - incorrect. The service is not brought into your home using fibre optic cables.

"Fibre optic is the fastest" - technically correct, though VM don't provide fibre-optic consumer service, only their competitors do.

"The mega speeds of up to 100Mb that you can get with Virgin Broadband are thanks to fibre optic cable." - debateable. You could equally say the mega speeds of up to 24Mbps ADSL2+ are thanks to fibre optic cable.

"It’s made from strands of glass as thin as hair, which carry information by light." - correct.

"This is much, much faster than the copper telephone wire used by other providers." - misleading and an invalid comparison. Other providers do not use copper telephone wire for their backhaul. VM do not use fibre optic for connection to your house. The parts of their competitors network that use copper telephone wire are also made of copper on VM's network. The parts that use fibre on VM also use fibre on their competitors network.

"And, unlike broadband down your phone line, fibre optic broadband doesn't get slower the further away your house is from the telephone exchange." - technically incorrect. FTTC broadband down your phone line does not get slower the further away your house is from the exchange, because you are not connected to any exchange.

"Our broadband comes to you via fibre optic cable rather than regular copper telephone wires" - again a misleading and incorrect comparison. No section of VM's network is made of fibre optic "rather than regular copper telephone wires". The part of the service delivered over a regular copper telephone wire on BT is delivered over regular copper coaxial wire on VM. The part of the network run over fibre on VM is also run over fibre on BT. The fibre optic part does not replace the copper part on a telephone system, it's comparing apples to oranges. "Rather than" implies there is actually fibre optic somewhere where there would be copper on a competitors network. In fact, there is just even more copper.

"Fibre optic broadband gives you low lag times and consistent speeds." isn't correct either, as recent reports show clearly that lower lag times and more consistent speed are delivered over a copper phone cable. VM's service by its very nature delivers higher lag times and less consistent speeds, regardless of whether it's fibre optic or not.

Finally, "However speedy the web gets in the future, fibre optic cable is going to be able to handle it." is also misleading, as fibre optic cable does not enter your home, therefore is of no relevance of how fast your actual connection will be able to handle.

While every provider's service comes via fibre optic cable at some point, VM's marketing clearly wants you to think it's all fibre optic. At no point does BT claim it's "much better because we use fibre optic instead of copper" VM does it a dozen times, and makes several incorrect claims about it.

BT on the other hand make very light use of the term in its description, it is only mentioned twice:

"BT Infinity has upgraded its network of fibre optic broadband technology to deliver the internet at groundbreaking speed"
and
"At present, fibre-based broadband such as BT Infinity is installed by an engineer"

Neither of which is factually incorrect, and neither of which are misleading. The product itself is described as fibre optic once and while I don't think it's entirely accurate, at least one of their services is in fact pure fibre so it's not entirely misleading either.

Finally, the term "fibre optic" is never used once on BT's main broadband page, nor do BT ever specifically claim fibre is delivered to your home (even though it sometimes is).
So, on their main broadband home page, VM claim they bring broadband into your home via fibre optic. BT does not use the term "fibre optic" at all, anywhere, in relation to any product.

On their specific product details page, VM makes 9 claims about fibre optic, 3 misleadingly and 3 downright incorrect. BT makes 3 statements, one of which is debatable and zero incorrect.

Re: Virgin Media to Double Broadband Speed
 

No surprise there then :)

Re: Virgin Media to Double Broadband Speed
 

I'm entitled to be biased any way I want, and so are you.

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Firstly , apologies if I've missed this information in this massive thread , but I have a question!

I'll be upgraded from 50Mb to 100Mb later in the year , and I presume I'll be supplied with a new Superhub to accommodate this increase when it happens .. does this trigger a new contract?

Re: Virgin Media to Double Broadband Speed
 

If you are already on 50mb you do not need a new Superhub but one will be supplied if you want it.

If you request to be upgraded immediately you *may* be subject to a new contract, if you wait until it happens by itself you will not.

Re: Virgin Media to Double Broadband Speed
 

When I changed to 50mb I was given a shub, and told that it would be suitable for 100mb. However when I upgraded to 100mb, they gave me a new shub, and said that there had been issues with the older models, and that's why they were changing it.

Re: Virgin Media to Double Broadband Speed
 

Virgin seem to be playing catchup now, my friend recently had infinity installed and is currently getting more than me on 30mb (he gets just under 40, 10 upload) and he is getting a free upgrade on the 8th may to about 75.5mb and upload to 20mb, when i eventually get this free upgrade to 60mb with a terribad upload god knows when and its already behind :S.
I think virign really need to look again at there current pricing structure or i can see a big wedge of customers migrating over to BT in the very near future ;s.

Re: Virgin Media to Double Broadband Speed
 

Your friend must be on the highest package for infinity. If you were on VM's highest they you would be on at least 100mb, upgrading to 120mb.

I know VM are far from perfect, but you have to remember that BT's fibre network is new, and VM's is an old network that is gradually being upgraded.

Apparently years ago, some bright spark decided to cut costs by using aluminium cable between the node and the cabinets on what is now VM's network, as aluminium was cheaper than copper. And now they are getting corrosion problems, so all this cable is gradually being replaced. And this should solve a lot of the signal problems in many areas. BT also used aluminium cables in some areas, but because their speed was much slower before infinity, then it wasn't much of a problem. But with the fibre being installed new by BT, they are getting around this problem.

Re: Virgin Media to Double Broadband Speed
 

8th May? The upgrade has been available since 12th April.

---------- Post added at 15:27 ---------- Previous post was at 15:27 ----------

No, the highest package for Infinity is 110mbps. 40mbps is the lowest package.

Re: Virgin Media to Double Broadband Speed
 

[QUOTE=qasdfdsaq;35421837]8th May? The upgrade has been available since 12th April.[COLOR=Silver]

Not in his area it hasnt as far as i know, and to the other poster he isnt on the highest package he was on 40 the lowest and they are giving him 80/20 free upgrade, makes the 60/6 look a bit rubbish comparing the price (I just have internet btw).

Most of what i do is gaming and that upload from bt looks mighty tempting especially as issues happening weekly such as lagtastic gaming during peak hours, or the neverending random stutter watching clips now affecting itvplayer and iplayer.
With the premium price vm still charge i dont think you are getting a premium product anymore and have not for the last couple of years tbh after watching infinity i think a good few will switch hope this dosent affect vm too much ;s.

Re: Virgin Media to Double Broadband Speed
 

It was made available in all areas across the country at the same time. There is no phased rollout unlike with VM, when they say it's available it's available everywhere.

Re: Virgin Media to Double Broadband Speed
 

Nope, it isn't available all over the UK at the same time. This is what is available in my area now:

Re: Virgin Media to Double Broadband Speed
 

I read some articles claiming BT were making FTTP services available in all FTTC areas however anyone ordering would be expected to pay a handsome install fee.

So I would guess either they not bothered added to checkers as they dont anticipate demand or the news report is ahead of its time and its not yet available.

Re: Virgin Media to Double Broadband Speed
 

o be fair it has been a staged rollout. They defo rolled out Infinity by area because I signed up to an email when they first announced it ages ago and I still havent got one telling me it available. A couple of months ago I checked the BT website and it said that my exchange was enabled for Infinity but when I whacked my postcode into the check it said I couldnt get it so I rang up to check and the woman I spoke to said I couldnt get it but didnt offer any explanation why. I checked again last week and now the site says I can.

Re: Virgin Media to Double Broadband Speed
 

That's because it is aimed at businesses, or people with more money than sense.

Re: Virgin Media to Double Broadband Speed
 

Your own post clearly shows it is available in your area.

Your estimate of 60/20 is above 40/10 and the only option available above 40/10 is 80/20. Basic logic therefore suggests 80/20 is must be available in your area otherwise your estimate would be limited to 40/10. 60 is simply the maximum (BT estimate) your line support.

---------- Post added at 11:57 ---------- Previous post was at 11:54 ----------

They rolled out Infinity itself area by area, and continue to do so. The 80/20 upgrade was applied to all 40/10 areas at the same time. We're talking about the doubling of speed in existing Infinity areas here, not the rollout of FTTC itself.

All areas that have Infinity also have at least 80/20 available. Areas that don't have Infinity at all obviously don't have 80/20.

Re: Virgin Media to Double Broadband Speed
 

Next year, any news report that claimed otherwise was wrong.

Re: Virgin Media to Double Broadband Speed
 

Before you start your usual abusive behavior, read my post properly. It was copied and pasted direct from the BT web site after entering my house details.

If 80mb had been available in my area, then they would have said so. But they didn't, they said that the maximum I could get is 60mb. Which proves yet again that you make up many of your posts, and get angry and abusive when someone proves you wrong:rolleyes: Some people really need to grow up :redcard:

I'm not the only person getting rather fed up with your abusive behaviour both in the forums, and in private. All I can say is you must have some friends in high places to even still be a member.

Re: Virgin Media to Double Broadband Speed
 

does anyone if my area has been upgraded?

Re: Virgin Media to Double Broadband Speed
 

Once again, very basic logic. There are two options.

Up to 40/10
Up to 80/20

BT have offered you an expected speed of at least 60/20. If as you claim, 80/20 is not available in your area, which of the above two options do you think you are being offered?

Reference 1:
http://www.openreach.co.uk/orpg/home...GEA_FTTC_3.pdf

(Note that 40/2 is no longer available under BT Infinity)

Reference 2:
http://www.productsandservices.bt.co...?topicId=29017
Since you can get at least 60/20, something other than 40/10 (and 40/2) must be available. You claim 80/20 is not available in your area, leaving zero options, a logical impossibility.

Therefore, if I am wrong, so is BT Retail, who sells the service, and Openreach, who run the cabinets and sells the service to BT are also wrong.

Please stop trying to insult me when it's pretty damn obvious you're the one without a clue, and who constantly makes up his posts.

---------- Post added at 16:14 ---------- Previous post was at 15:51 ----------

https://www.cableforum.co.uk/images/...2012/05/65.png

Credit where it's due, I must congratulate you on not having hit rock bottom, yet...

Re: Virgin Media to Double Broadband Speed
 

60 is 60. And that is what BT have told me is available to me. Or are you going to say that they are wrong also?

If you want to talk about name calling, the you should look at many of your previous posts when anyone doesn't agree with you. And also the private messages that you send.

It's about time that you were mature enough to accept that you don't know it all. And other people are entitled to make a post that you don't agree with, without you abusing them for it. :rolleyes:

If you are right, then BT are also wrong, because they said quite clearly 60mb

Re: Virgin Media to Double Broadband Speed
 

Again, please explain what they are offering if the only options are 40/10 or 80/20.

No, they said that is the predicted speed of your phone line. Nowhere on the page you quoted does it say this is the maximum speed available to you.

What it does say is:
60 is an estimate of what your line is capable of. Not every line in an area is capable of maximum speed. This is how DSL works. The actual choices are 40/10 or 80/20. You are clearly offered something above 40/10. Once again, what do you think you are being offered instead, if it is not 80/20?

How about you click "Start your order" on the 80/20 service and enter your address. If it is not available in your area then you will get a page like this, except with Option 2 replaced with Option 1. Take a screenshot of it and I will happy admit I am wrong (and so is BT, Openreach, and everyone else who has any clue about the matter)

I didn't talk about name calling, you did.

No, if I am right, only you are wrong. Nothing BT have said would have to be incorrect for me to be right.

I've posted several sources that prove I am right on this matter, including BT themselves. You claim I am wrong because BT contradicts me, yet the only thing you've said to back this up actually agrees with me.

All you've said is your line is expected to get around 60, which proves my point and not yours. You've made no logical arguement to suggest I am wrong, and your only evidence is your estimated speed based on the quality of your line is less than the maximum possible, which isn't even relevant. Almost everyone's estimated speed is below the maximum, that does not mean the service does not exist.

The only way to get a predicted speed of 60 is on the 80/20 service, since the only other option is 40/10.

Re: Virgin Media to Double Broadband Speed
 

As an impartial dude, I thought I would step in.

BT isn't like VM Tim where they'll tell everyone they can get "up to" 100mbit. My exchange is enabled for 80mbit and maybe the new 100, but when I put my postcode into the checker it tells me my estimate is 55 down and 13 up and that is out of a maximum of 80 down and 20 up. This gives me a choice of taking thee 40/10 tier where I know I'll get 100% of my speed or taking the 80/20 tier and hoping for the best. The nice thing about BT is that at least I know what I am going to get consistently and the speed wont vary as much as it does on VM. If you try to proceed with your 60/whatever order you'll see you are signing up to the 80/20 tier whatever it is called.

Re: Virgin Media to Double Broadband Speed
 

any one else force upstream channel changes before the upgrade?

found it a breeze on 30mb, very rarely did i get same channel after hard reset of hub, but on 60mb i cant get off channel 1 and latency is peaking at 60 - 100 ms at peaky times and normally i can find a channel that stays at 60 ms max peaks which is best i can get any time of day since being with vm a year ago.

i liked the option being there so when those random couple of hours of insane latency happen i could choice to find the best of the worst before deciding what game to button bash

Re: Virgin Media to Double Broadband Speed
 

They still advertise the maximum speed, but they are just more honest on the website. However with VM, if you aren't getting what you are paying for, then they will work on the network to try and get that speed for you (unless you go through the overseas call centres, who will just tell you that there is no fault). I was paying for 100mb, but could only get 75mb on a good day. So VM sent round an engineer who identified a fault on the network, and now I can get 105mb.

Re: Virgin Media to Double Broadband Speed
 

Just been told that although my area is upgraded that my connection won't be until the discount code on my account clears next month :rolleyes:

Re: Virgin Media to Double Broadband Speed
 

I'll be happy to inform you that you are wrong. Just as with standard ADSL on BT not everyone can get 20Mb or 24Mb due to line length so everyone on VDSL / Infinity can't get 80Mb due to line length from cabinet.

If 80Mb weren't available in your area you wouldn't have the option to order 60Mb, just as with old ADSL which ran to 8Mb and 20Mb (on BT Total Broadband), if you received a quote over 8Mb you were in a 20Mb-capable area, no question.

Your home isn't capable of 80Mb, your area will have homes that are as they're closer to the cabinet, simples.

Re: Virgin Media to Double Broadband Speed
 

I don't think he understands simples, since he couldn't quite grasp that if there's two options and it's not the first one then it must be the other.

Anyhow back to my original point, which was that unlike VM, BT deployed their double-speed upgrade across the whole network in one go, nobody has yet shown anything to prove otherwise. They said it'd be done by Spring, they did it in Spring, unlike VM who took till the end of March two years on last time they promised me an upgrade...

Re: Virgin Media to Double Broadband Speed
 

So? The networks are built differently, and BT don't have to deal with kit that is anywhere up to 12 years old

Re: Virgin Media to Double Broadband Speed
 

They did the 8a - 17a profile upgrade for the most part last year, just needed the rate caps lifting to 80Mb/20Mb.

Re: Virgin Media to Double Broadband Speed
 

Also when VM run a speed double programme the device does sync up at double the speed - though whether this then causes undue congestion on the network is of course a different point!

When BT announce a speed double programme they may roll it out nationally in one go but given the technology they use it doesn't change things for a lot of users.

While I don't have Infinity I checked the reported likely speed before - 34 Mb/s and after the speed double programme it still reports a likely speed of 34 Mb/s - so how would BT's speed double programme help me? As I understand it it will only help if you were running at 40 Mb/s before.

One of BT's challenges is in many cases an old rotting copper cable network.

As Ben say Virgin is still running with equipment in some cases 10 years old and also inadequate capacity at the local end to provide a consistently well performing solution in many locations.

Surely Virgin should start investing in replacement equipment for this ancient technology they still support, but also at the same time implement proactive capacity management. They are gathering statistics on utilisation so they should be in a position to plan capacity relief before it has an undue impact on customers.

Re: Virgin Media to Double Broadband Speed
 

That is partly what the double speed programme is doing.

Re: Virgin Media to Double Broadband Speed
 

Thats good to hear Ben. So that leaves the proactive capacity planning !

I was surprised to hear that in areas such as mine (fed from New Malden) that the upstream increases that were done came last to these old ex Telewest areas due to the old network here didn't generally involve replacing the older kit, so I assume that is happening now in these areas ready for the downstream speed doubling. Still on 4 downstreams here. The speed doubling is scheduled to be complete here by July.

Re: Virgin Media to Double Broadband Speed
 

Yeah it did, several components that limited return paths to 30MHz had to be swapped out for shiny new stuff.

The doubling programme is all capacity increase so new line cards, node splits, etc. The upstream uplift for our areas involved swapping out of amplifiers and fibre nodes where needed.

Re: Virgin Media to Double Broadband Speed
 

In fairness, as Ben says, VM are upgrading the equipment where they need to. This is why they are going area by area.

Where BT have installed Infinity, the equipment used will be (at most) a couple of years old, and, unless BT's management are extremely incompetent (which I don't think they are for a second), more than able to cope with the requirements of this speed doubling, and any future increase. As such, the doubling probably is a case of doing not much more than flicking a switch.

Re: Virgin Media to Double Broadband Speed
 

True, but that wasn't the point. Yes, VM could be reasonably expected to take longer, but the way it was handled was lacking.

1) BT provided an estimated date last last year
2) Provided a precise date a few months in advance
3) Did required upgrades in advance (and successfully completed on time)
4) Enabled the service on the specified date which was known to everyone.

VM on the other hand (referring to the upload speed speed and 100mb upgrades for my area)

1) Failed to provide an estimated date until 11 months into the programme
2) Failed to keep to estimated date(s) three times in a row
3) Failed to perform network upgrades in an organized or timely manner
4) Turned on higher speeds as-and-when without giving customers (existing or prospective) any reliable information as to what they'd get

Most of these can be attributed to planning, organizational, and managerial failures and incompetence, you can't blame it all on old equipment - especially when VM has sole responsibility for all their own equipment.

Re: Virgin Media to Double Broadband Speed
 

But everything is always coming soon with VM, 'tis the nature of the beast. :D

Re: Virgin Media to Double Broadband Speed
 

well in this case "coming soon" is too late by the looks of things