Re: General TiVo Discussion Part 2
 

Gentleman,
Previously i have criticised VM for their fiasco since dec for the pre regs.
Monday @ 10a.m i received a email.
I spoke to a very nice CS rep , ordered my Tivo she could not order an install.
Told me she would ring back.
She rang me back that day.
Install booked for today.
Engineer came at the right time
Installed everything well and dead quickly- approx 30 mins according to the missus.
Explained everything to her clearly.
The picture quality is first rate
The sound via my sony amp is powerful especially in DD
Its a treat to use and given the work that must have gone on i now understand the wait and im supprised that it was not a longer wait given the level of applying tivo to vm
Its slick, smooth and a bargin
Well done VM you have made for for everything and to everyone waiting you wont be disappointed.
Dazgwinn

Re: General TiVo Discussion Part 2
 

I've Found one negative with the TIVO so far. You can't set reminders which we use a lot in our family.

Re: General TiVo Discussion Part 2
 

No reminders? Seems odd, was a very useful tool....

Re: General TiVo Discussion Part 2
 

I totally agree in that l use reminders all the time for sports event and other programmes that l want to watch.

Re: General TiVo Discussion Part 2
 

Its also been discovered theres no Live Events on Tivo, so no ppv boxing, MMA, etc! (at the moment)

Re: General TiVo Discussion Part 2
 

I second that! I've had my TiVo for a day and a half now and I like nearly everything about it but it's still so obviously a work in progress. The sluggish speed of the interface (compared to the SA V+ box) and integration of the BBC iPlayer into the EPG are two things that need looking at urgently. But I really, really miss the reminders which were very useful in this household so as not to miss things like news and the start of live events that you don't wish to see 'second hand' via a recording. If you're listening, VM, PLEASE can we have them back.

Re: General TiVo Discussion Part 2
 

Hmm, just got my VM Bill e-mailed to me and the payment for the TiVo isn't included. Install hasn't happened yet (Monday).

I've spoken a couple of times to CS on some other issues and the install is definitely marked against my account.

Can Ben or DF confirm that it'll only get added to the bill after the install?

PB

Re: General TiVo Discussion Part 2
 

The BBC OD not being in the EPG is a BBC stipulation so there isn't much VM can do about that, blame the trust and there stupid rules. I find it odd you say it's sluggish compared to an SA as my TiVo is like lightning compared to my SA!

PS I have never really used the reminders but I can see if you do it's a blow to loose them. Personly I don't think they will be put back in.

Re: General TiVo Discussion Part 2
 

The sluggish speed is most likely down to it still downloading information in the background. TiVo owners I've spoken to say that there's a notable speed improvement after a few days as the info finishes downloading and you get the full three weeks of EPG content (two weeks forward, one back)

Re: General TiVo Discussion Part 2
 

Morning,

OK, so still no email, phone call or text. Any idea what to do? Ring retentions or just ring the Tivo number?

Cheers

Re: General TiVo Discussion Part 2
 

Im still waiting for my email to order Tivo and im at a loss on what to do?

Do i ring cs?

Re: General TiVo Discussion Part 2
 

They are working with the BBC at the moment so that they will be able to have all the content in the EPG, So that is why at the moment it is not available in the EPG.
I posted this before in the thread!

Re: General TiVo Discussion Part 2
 

On the day of installation I noticed that the EPG was incomplete - it only went backwards an hour or two. I'll check later on today and see if it goes back further. I hope it does speed up as I am starting to find it annoying.

Another thing that was disappointing was the lack of audio connectivity at the back of the TiVo. The initial set up was without sound as none of my connections fitted the sole audio socket on the TiVo. It took a phone call to Bang & Olufsen to find a workaround. I now have my picture via the HDMI lead and my sound via a SCART lead. Whenever I switch on I get no picture but an error message to unplug either the HDMI or the SCART until I juggle with some buttons on the remote after which it behaves normally. This is another niggle and something VM and TiVo should have foreseen.

BTW, according to Bang & Olufsen, none of their TVs come with the optical audio connection used on the TiVo.

Re: General TiVo Discussion Part 2
 

Wow really?? Even my 4 year old Samsung has a TOSLINK and of course my AV Amp. Does it not support audio over HDMI ether?

---------- Post added at 09:48 ---------- Previous post was at 09:45 ----------

Devil, does your backwards EPG take you directly to the program you select in catch-up and not just to the main catch-up menu? I know it should!

Also can you get to catch-up from a search result? Seems odd I can't.

Re: General TiVo Discussion Part 2
 

My B&O TV is quite new and even the most up to date TVs from them do not have the optical audio. All I can say is that Bang & Olufsen must be doing something right as my set gives me a superb picture and superb sound even with the odd set up.

Re: General TiVo Discussion Part 2
 

I would like to know this two, although I find it hard to believe that is the case the V+ does and I have not read this in any other review.

Just call CS to get confirmation that my install is happening today and it is so off to program the Harmony for the Tivo.

Re: General TiVo Discussion Part 2
 

Yes ring cs Murk. If you get no satisfaction ring retentions as they seem to be able to knock heads together and get things sorted.

Re: General TiVo Discussion Part 2
 

So it was only a fiasco until you got your install sorted? That's an odd attitude, isn't it?

Yes, I know that's not exactly what you posted but my point is that it hasn't really been "a fiasco" at all. They simply had far more pre-reg's than expected; at which point, maybe things got little hairy is all.

Re: General TiVo Discussion Part 2
 

I'm out at the moment will check when I get back in and let you know?

Re: General TiVo Discussion Part 2
 

I think some programmes are directly linked from the "past" EPG but not all. I will also have a play later.

Re: General TiVo Discussion Part 2
 

Well the guy i spoke to didnt even know what Tivo was lol and basically ended the call :confused:

Re: General TiVo Discussion Part 2
 

well, I ordered tiVo via web page ordering on Thursday, quoting 2 conveinent installation dates and got a email back saying 'thank you for your order' - what happens now?

Re: General TiVo Discussion Part 2
 

Keep trying Murk. as I posted earlier, it does depend on which operator you get. If you're not satisfied ask to speak to their manager

Good luck

Re: General TiVo Discussion Part 2
 

He should be disciplined. I wouldn't have thought any VM employee hadn't heard of tivo by now. Certainly none of the ones I have spoken to getting my install sorted. Ring up retentions now and they should sort it. Assuming that they are open on Saturdays.

Re: General TiVo Discussion Part 2
 

Does anyone know which button on the code for the CT8685 corresponds with Home key, have found some nice short cuts at the Tivo Community forum that I would like to set up:

Home+Home : My recordings (now playing)
Home+1 : Manage series links
Home+2 : Planned recordings (todo list)
Home+3 : Wishlists
Home+4 : Search all TV
Home+5 : Browse all TV

Re: General TiVo Discussion Part 2
 

Ring up and get the install confirmed. Unfortunately the date given online is not being kept to for most people. It wasn't for me.

Re: General TiVo Discussion Part 2
 

I must say that i think Virgin, so far, could have done things a lot better. Some aspects seem very chaotic and would describe certain fiasco's from experiences over the week.
Mis (non) communication seems a massive problem within Virgin when dealing with the Tivo.
If they have the boxes to provide us with (which seems they do). Surely they should expect the interest.
The emails have also been poor.
Having said that, so far i have been on the 'other' side and recieved some excellent customer service.

---------- Post added at 10:15 ---------- Previous post was at 10:13 ----------

Or pm a Virgin rep on the VM community forum. They can provide you with your install date if you give them your house number and postcode.

Re: General TiVo Discussion Part 2
 

Thinking about it audio over HDMI is part of the standard, it must work right?

Re: General TiVo Discussion Part 2
 

I still can't view catchup directly from the EPG. Also doing a search does not find catchup shows. There are lots of annoyances at the moment. Also the BBC stuiff HAS to be viewed through iPlayer, rather than through normal catchup. I hope VM are reading this forum.

Re: General TiVo Discussion Part 2
 

Yeah obviously no BBC stuff but no program has, every one with the "c" take me to the top level of the OD menu.

Also I can't get to OD content via search?

---------- Post added at 10:21 ---------- Previous post was at 10:20 ----------

I have the same problem. The BBC stuff like has been said before is down to the BBC Trust not VM.

Re: General TiVo Discussion Part 2
 

Erm... the HOME key! The one right at the topf of the remote ;)

The Tivo is a CT8685, remember ;)

You know, I never thought of that. I just press the HOME button then the number :o:

They expected some interest. Just not the 70k-ish pre-reg's they got :shocked:

Re: General TiVo Discussion Part 2
 

have you tried a quick double tap of ok to play the OD program. I've heard that one tap takes you to top level and 2 in quick succession takes you to the programme highlighted?

Re: General TiVo Discussion Part 2
 

I understand theres any online Tivo tv guide where you can set recordings? Anyone have a link?

Re: General TiVo Discussion Part 2
 

Nope still the top level, it's odd because this was changed on the code-drop before last.

Re: General TiVo Discussion Part 2
 

It's amazing how this number keeps edging up 5000 or so each time LOL :D

Re: General TiVo Discussion Part 2
 

That doesn't work for me unfortunately.

Re: General TiVo Discussion Part 2
 

Is everyone on software rev: 15.1.AE8-01-3-C00?

Re: General TiVo Discussion Part 2
 

Just called to see if they had any earlier slots to install my TiVo... nope! Still looking at 12th May :-( Wish I'd called on 11th now, sod the email, lol. I need a month-long distraction.

Re: General TiVo Discussion Part 2
 

so let me ask, whats the point of the OD on EPG? If it just takes you to top level than it really is a waste of a feature.

Re: General TiVo Discussion Part 2
 

Unfortunately it isn't possible to test with every TV model, and occasionally incompatibilities arise. Can you be more specific about what the error message is, and what you have to do to make it work?

What model TV do you have?

Re: General TiVo Discussion Part 2
 

Well i have just got it sorted finally and being installed on the 20th!

The 1st lady i spoke basically said because i didnt receive the email i would have to wait til Monday to order but i said no because i pre-registered i want it put through before then and she spoke to the manager and they put me through to the Tivo team ;)

As long as they turn up Wednesday i will be happy lol, i might ring up Tuesday just to verify it has been put through.

Re: General TiVo Discussion Part 2
 

AFAIK (from posts in this and the Tivo forums) it's because of contractual limits that certain providers have placed on VM.

Re: General TiVo Discussion Part 2
 

https://tv.virginmedia.com/vtvapp/epg.do

You need to be signed in on your account :)

Re: General TiVo Discussion Part 2
 

Well, just as I thought, never, ever trust the off shore call ctr!!!!

Contract came through this morning ready for install next week, and it was for £112 per month, it should have been £75!!!!! 1 phone call to the UK call ctr and contract was rectified, but during that call it transpires that the manager i spoke to at the off shore call ctr has failed to apply the credit for the free upgrade of the V box to a VHD box!!!!! So the UK call ctr has to email the off shore and then I have to call back to ensure the credit has been applied!!!

I detest the off shore call ctrs that Virgin use, not once have I ever had a problem sorted by them, and more often then not they are the cause of the problems as they lie and then try to cover their tracks!!!!

Ah well, complaint has been submitted, thankfully I called on th 084 number so the exact time and duration of the call is showing on my bill so they can not deny the call took place, just the content of the call needs to be sorted out!!!

Re: General TiVo Discussion Part 2
 

:) I just figured that out, I haven't looked at the original V+ remote in years as I have a Harmony One and Have been using the Menu button as the Home key.

Now have a bunch of sequences set up as shortcuts to those commands.


And to top it all of here is a first in the 14 odd years I have been a cable customer, the installer just phoned me and there have been a few cancellations today and I am in the area, I know its a PM install but to you mind if I come now?

Woohooo should be all Tivoed up soon.

Re: General TiVo Discussion Part 2
 

Just tried to select a channel from the EPG ( with the C )and if you press OK it will ask you to play this show, click OK again and it will take you to a page where you can play it ( Not the main catch up page )

Hope this makes sense.

Re: General TiVo Discussion Part 2
 

l have no faith in these foreign call centres at all, you cannot understand what they are saying most of the time..

Re: General TiVo Discussion Part 2
 

That's the Glasgow one you've got through to, actually.;)

Re: General TiVo Discussion Part 2
 

They may have the same problem as well:p:

Re: General TiVo Discussion Part 2
 

Well glaswegians are even harder to understand l am afraid.

Re: General TiVo Discussion Part 2
 

I was originally told by VM it was 50+k, then I read on someones blog (DF maybe?) that it was 70+k. In other words, I use the lastest figure available. No big conspiracy ;)

Re: General TiVo Discussion Part 2
 

But Carl as you are well aware many who pre reg don't follow through with an order for one reason or another ;)

Re: General TiVo Discussion Part 2
 

Hello All, could someone please tell me dimensions of Tivo box in inches please.

Re: General TiVo Discussion Part 2
 

Fiasco is too strong a word, but anyone who doesn't admit that there have been problems and the whole thing could have run a lot smoother, is, in my view, wearing the same rose coloured glasses that you are.

Without people like DF and and others like him on this forum, telling us what was going on, I'm sure VM would have had a lot more complaints about various aspects of the whole process.

Re: General TiVo Discussion Part 2
 

Let us know how TiVo plays with your Harmony One, I'm getting mine installed on Tuesday so will have to reprogram the Harmony soon! :D

Re: General TiVo Discussion Part 2
 

This doesn't work for some people at the moment (including me). I suspect it may be a regional issue.

Re: General TiVo Discussion Part 2
 

Whilst I certainly agree, I do the the conversion rate of pre regs to buyers has been very high in this case. Just look at the amount of people on this and many other forums taking VM up on their offer.

It seems to have generated a lot on interest amongst the early adopters at least. If it can grab Joe Publics attention in the same way remains to be seen however......

Re: General TiVo Discussion Part 2
 

Doesn't work for me.

Re: General TiVo Discussion Part 2
 

Thanks :tu:

Re: General TiVo Discussion Part 2
 

l agree without people like DF on the forum there would have been far more chaos with tivo.

Re: General TiVo Discussion Part 2
 

Works on my PC but not if I access this website via my android phone or my iPod touch. Tells me that it doesn't appear I have a TIVO! :(

Re: General TiVo Discussion Part 2
 

If you go to the VM community forum a Virgin rep can verifiy you install date for you. A lot easier....

---------- Post added at 12:33 ---------- Previous post was at 12:30 ----------

Im worrided about this. The amount of hassle and calls i had to make to get it; i only fear the worse! The lady in Manila was very hard to understand and couldnt/wouldnt verify my total amount pm.
So spoke to the sales team, and all joking aside, spoke to a Scottish bloke who was even harder to understand! He tended to talk out loud when reading too, which made a conversation very difficult!!
But was very helpful.
Fingers crossed when the bill comes through!

Re: General TiVo Discussion Part 2
 

l agree that when the lady from Manila was talking to me l could not understand hardly anything she was saying to me and when later on l phoned up again l got a glaswegian who was even harder to decipher.

Re: General TiVo Discussion Part 2
 

Oc-I-The-Nu. What's a TIVO Jimmy. :)

Re: General TiVo Discussion Part 2
 

The Tivo man has just called to ask if he can come early to Install, not long now :tu::tu::tu:

Re: General TiVo Discussion Part 2
 

Bang & Olufsen have always been problematic with all their equipment. They seem to adopt non standard specifications.:confused:

Re: General TiVo Discussion Part 2
 

Hhhmmmm looks like I migh be getting my TiVo the engineer has been here almost an hour and can't get the signal strength high enough.

Re: General TiVo Discussion Part 2
 

Are the Tivo's a more sensitive beast. Surely if the V+ works then Tivo will?

Re: General TiVo Discussion Part 2
 

Well, the plot thickens slightly.

Another contract has been received through the post this morning, with a monthly figure of £105.55 quoted. The only change to the previous contract is that there is know a £3 monthly fee for Tivo quoted, which I know to be correct.

My question is why is my monthly package now costing about £6 a month more than it did before?. Package is VIP20 which I signed up for in June last year if I remember correctly. Staffers?

Re: General TiVo Discussion Part 2
 

I agree mate , but there will still be a lot who didn't bother , forums like this are generally full of techy fanatics and nothing like Joe public.

Re: General TiVo Discussion Part 2
 

I've just watched my recording of the F1 qualifying and everything worked normally which wasn't the case yesterday. I was getting an error message on a reddish background to disconnect the HDMI lead to continue viewing but when I pressed the 'Home' button I was taken there and everything was working again. I'll need to see if this persists.

I have a Beovision 7-40 with the Beolab speakers.

---------- Post added at 13:06 ---------- Previous post was at 12:59 ----------

It struck me as odd with such a high-end TV. But Bang & Olufsen must know what they're doing. The quality of sound and picture (even with my weird set up) is excellent.

I do believe that with TiVo the HD picture quality is better than with my previous SA V+ box but I think the SD pq is slightly worse.

Re: General TiVo Discussion Part 2
 

Sorry, but personally I would question that if they're not putting standard connectivity on their equipment.

Re: General TiVo Discussion Part 2
 

I have tried SEARCH ALL TV and tied the letter E and it came up with EASTENDERS, Then tried the letter C and it also came up with CASUALTY. So it seems strange?

I have been trying it for a while now and on some programmes it says got to CATCH UP and on others it says WATCH FROM CATCH UP. So it seems to be certain programmes that you are able to view.

Re: General TiVo Discussion Part 2
 

And where did I say that there haven't been any problems? Go on. Quote me :rolleyes:

Exactly.

But it does seem like they are doing; hence the problems.

Size (approx.):
W - 14.5" / 37cm
D - 9.5" / 24 cm
H - 2.75" / 7 cm

Yes. There are issues with this service at the moment. In other words, it's not working as it should :)

Re: General TiVo Discussion Part 2
 

Carl I've read your posts and must say you do seem to talk down to people and talk to them like their stupid.

An example

http://www.tivocommunity.com/tivo-vb...d.php?t=467935

Re: General TiVo Discussion Part 2
 

Then your iterpretation is incorrect.

Re: General TiVo Discussion Part 2
 

Yes he does talk down to people but it is very hard not to when he is 8ft tall:D:D:D

Re: General TiVo Discussion Part 2
 

Words don't fail me, but i can't bring myself to type profanities.

Re: General TiVo Discussion Part 2
 

Christ l am only 5ft 9in.

Re: General TiVo Discussion Part 2
 

lol :d

---------- Post added at 13:46 ---------- Previous post was at 13:45 ----------

Mine and many others :D

Re: General TiVo Discussion Part 2
 

Tivo just been Installed, initial impressions, well worth the wait, very happy bunny :) Install took around an hour, time for a play now

Re: General TiVo Discussion Part 2
 

For the record, i did pre-reg for TiVO, and i do consider myself to be a bit techy, but no i probably won't be taking Virgin up on their offer - and it aint about the benjamins either, yes i want more recording storage, but i'm not to happy with reports that people are saying SD picture quality isn't as good as Their Samsung V+, thats what it is all about with me picture and sound quality, also iplayer over the broadband connection - yuk! TiVo doesn't sound like an upgrade i will be making any time soon.

Re: General TiVo Discussion Part 2
 

Welcome to TiVo :):):)

Re: General TiVo Discussion Part 2
 

Very fair point mate , and with VM still to get certain key channels in HD you are right to treat SD quality as a big issue , however some say its better some say its worse.

Re: General TiVo Discussion Part 2
 

Good luck!:)

Re: General TiVo Discussion Part 2
 

There are more people saying the tivo pq is just as good or even better. Personally i will reserve judgement until I can try it for myself. I can always return it if I'm not happy.

Re: General TiVo Discussion Part 2
 

My TiVo has been installed for 24 hours now but it will only rewind the epg to yesterday and even then if I select a programme with a "c" it just takes me the normal VOD and I have to start searching for the item all over again.:confused:

Any advice most welcome please!:)

---------- Post added at 14:15 ---------- Previous post was at 14:12 ----------

I am very fussy when it comes to pq! I was also very sceptical about the TiVo SD pq but I have to say that on my Sharp 36" LED I am more than happy!:)

Re: General TiVo Discussion Part 2
 

I do not know what to suggest as SPIDERPLANT and CLINTEASTMAN have both said the same as you? Have you tried to restart the box? I will post some pics of what I get, To show.

Here i have added pictures to show what i get from the backwards EPG

Re: General TiVo Discussion Part 2
 

Phoned VM about installation confirmation email - was told due to the demand the emails are delayed til Monday 18th April

Re: General TiVo Discussion Part 2
 

Thanks for that but I don't get anything like that. I am just about to reboot the box and see what happens!:rolleyes:

Re: General TiVo Discussion Part 2
 

As SPIDERPLANT pointed out it may be regional as well?

Re: General TiVo Discussion Part 2
 

Glad to see it does work for someone. Mine doesn't work yet. Just wondering if this is linked to not being able to search through the on demand stuff? Devilincarnate, does the on demand stuff show up when you search? At the monet, if I search for, say Countdown, it will only show a list of future episodes, not the ones avaialble in demand. Also, if you search for a band or artist that are avaialable in Music on Demand, does that show up in a search? If it does, then it would seem that the catchup / search problems are linked

Re: General TiVo Discussion Part 2
 

Thanks a lot for that Carl.:)

Re: General TiVo Discussion Part 2
 

I'm the same as you and tried to reboot box but made no difference.

Re: General TiVo Discussion Part 2
 

As i have pointed out that you could try and re-start the box? Also you could try connecting to the network as well.

http://help.virginmedia.com/system/s...MER_TYPE=Cable

In regards to your question I can search and get the programmes and also the music on demand as well.

Re: General TiVo Discussion Part 2
 

I've rebooted box and connected to network but it made no difference.

Re: General TiVo Discussion Part 2
 

Reboot

Seems a popular word today :D

Re: General TiVo Discussion Part 2
 

I now have no idea what to suggest:confused: As SPIDERPLANT has said it may be regional.

---------- Post added at 15:00 ---------- Previous post was at 14:59 ----------

A manual REBOOT and not a random one:D:D:D

Re: General TiVo Discussion Part 2
 

You might be right. Hopefully it'll be sorted soon.

Re: General TiVo Discussion Part 2
 

Same here! There is a distinct absence of VM Techies on this forum today. "football" ?:o: