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-   -   TiVo : Why can't Virgin Media ever get their customer service right?? (https://www.cableforum.uk/board/showthread.php?t=33684015)

martyh 23-12-2011 12:03
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349817)
How can you say that????

I started this thread, and it is about poor CS at VM. And the example was that it took 4 calls to get it right.

The fact is that in order to try and defend VM, you keep bringing up the lying issue. Which as the OP I have said many time, isn't the main issue.

So stop trying to deflect things away from the main issue.

.
Your claims of poor cs have been addressed ,I and some others have backed you up in that .Maybe the 1st or 2nd rep you spoke to should have done what the 4th rep did ,that is a matter of opinion .Other members have taken issue with your assertion that the 4th rep lied to you which is a deliberate act to mislead or deceive ,a serious accusation and one that cannot be allowed to pass unchallenged by VM staff on here simply because the rep in question cannot defend himself

Quote:
That's because this thread is full of people with connections to VM, who are using the usual bullying tactics to try and shut me up. And there is no point in complaining, because half of the bullies are mods.
I see no evidence of bullying (a charge levelled at you on certain forums),i see plenty of people taking offence at your claims of lying reps without any evidence apart from hearsay.
I can categorically state that in some cases the MOD's and VM staff on this forum have PERSONALLY gone out of their way and resolved issues from posters via emails and personal contact with Vm .They are prepared to do this should the issue warrant it and the poster doesn't label VM staff liars

Andrewcrawford23 23-12-2011 12:06
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349817)

That's because this thread is full of people with connections to VM, who are using the usual bullying tactics to try and shut me up. And there is no point in complaining, because half of the bullies are mods.[COLOR="Silver"]
if you trully believe hte mods are bullying you you do know there is super admins and higher up mods that mod the mods and have in the past put out outcomes that dnt favour the mods because the mods have been worng you could easily pm one of those higher up ones the mods are accountable to

Maggy 23-12-2011 12:09
Re: Why can't Virgin Media ever get their customer service right??
 
The Report Post function is available on every post.

There is also an IGNORE function available but that is available only through User CP.

I suggest that some of you start using it before matters get out of hand.

andy_m 23-12-2011 12:21
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Stephen (Post 35349805)
The four calls have nothing to do with it, just know that to change an open order can cause issues with the rest of it and you can end up with even more problems.

The CSR didn't lie and he did do his best to sort out your problem.
The four calls have a lot to do with it, in fairness. The first call should have left the OP with, at the very least, the knowledge that to change an open order can cause issues. The fact that it didn't leave him with that knowledge, and further the fact that actually Virgin DID sort his problem out after 4 calls show clearly that they could have done so after just one, or at least advised him better about why they couldn't.

The OP's inability to wait for HD channels might suggest to some that this is a minor issue blown out of all proportion. I'm no HD junky, so I'd be inclined to agree - but I also can't quite believe that Virgin have set themselves up with a system that doesn't cater for impatient customers without potentially throwing up serious issues. That is very, very poor.

The OP has used the wrong language and has tried to make out that this thread is about the organisation as a whole whilst singling out individuals for unwarranted criticism - he's done himself a lot of harm. BUT, he has also received poor customer service, and, whether you like it or not, he has a right to vent about that. I'd like to think that, had he not accused an individual of lying that most on here would have actually been sympathetic.

martyh 23-12-2011 12:26
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by andy_m (Post 35349847)
The four calls have a lot to do with it, in fairness. The first call should have left the OP with, at the very least, the knowledge that to change an open order can cause issues. The fact that it didn't leave him with that knowledge, and further the fact that actually Virgin DID sort his problem out after 4 calls show clearly that they could have done so after just one, or at least advised him better about why they couldn't.

The OP's inability to wait for HD channels might suggest to some that this is a minor issue blown out of all proportion. I'm no HD junky, so I'd be inclined to agree - but I also can't quite believe that Virgin have set themselves up with a system that doesn't cater for impatient customers without potentially throwing up serious issues. That is very, very poor.

The OP has used the wrong language and has tried to make out that this thread is about the organisation as a whole whilst singling out individuals for unwarranted criticism - he's done himself a lot of harm. BUT, he has also received poor customer service, and, whether you like it or not, he has a right to vent about that. I'd like to think that, had he not accused an individual of lying that most on here would have actually been sympathetic.
I agree ,and certainly the OP has done himself no favours whatsoever branding reps as liars .

It should be noted that sky's system for changing an order is even worse

Sirius 23-12-2011 14:39
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by andy_m (Post 35349847)
The four calls have a lot to do with it, in fairness. The first call should have left the OP with, at the very least, the knowledge that to change an open order can cause issues. The fact that it didn't leave him with that knowledge, and further the fact that actually Virgin DID sort his problem out after 4 calls show clearly that they could have done so after just one, or at least advised him better about why they couldn't.

The OP's inability to wait for HD channels might suggest to some that this is a minor issue blown out of all proportion. I'm no HD junky, so I'd be inclined to agree - but I also can't quite believe that Virgin have set themselves up with a system that doesn't cater for impatient customers without potentially throwing up serious issues. That is very, very poor.

The OP has used the wrong language and has tried to make out that this thread is about the organisation as a whole whilst singling out individuals for unwarranted criticism - he's done himself a lot of harm. BUT, he has also received poor customer service, and, whether you like it or not, he has a right to vent about that. I'd like to think that, had he not accused an individual of lying that most on here would have actually been sympathetic.

:clap:

Nail and head me thinks

Chris 23-12-2011 15:01
Re: Why can't Virgin Media ever get their customer service right??
 
Yup.

Digital Fanatic 23-12-2011 16:44
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Sirius (Post 35349906)
:clap:

Nail and head me thinks
+1 :clap:

Dustymiller 23-12-2011 16:57
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Sirius (Post 35349906)
:clap:

Nail and head me thinks
Simplez :clap:

Peter_ 23-12-2011 17:49
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349817)
How can you say that????

I started this thread, and it is about poor CS at VM. And the example was that it took 4 calls to get it right.

The fact is that in order to try and defend VM, you keep bringing up the lying issue. Which as the OP I have said many time, isn't the main issue.

So stop trying to deflect things away from the main issue.
Why do you insist someone was lying to you when all they were doing was telling you the truth that whatever you wanted done was not possible, probably due to them being a first line agent without the relevant permissions, but they then went elsewhere and got it sorted for you, in my eyes that is above and beyond the call of duty and should be applauded not berated in such a poor and stupid way.



Quote:
Originally Posted by Tim Deegan (Post 35349817)
The topic is about poor CS by VM, and not about libelous comments about me.
This is a public forum and the details they appear to have posted are in the public domain and all names and contact details are behind usernames unless put on public display as per your own.




Quote:
Originally Posted by Tim Deegan (Post 35349817)
No, people with connections to VM have tried to make me out to be a villan to try and detract from VM's poor CS.

The lying issue is secondary.
From your first post you insisted the agent was lying which in reality they were not as they personally were unable to sort your issue out themselves without seeking help, and for that valiant effort you called them a liar.

Now about that review by the person with the same surname as yourself.

devilincarnate 23-12-2011 18:42
Re: Why can't Virgin Media ever get their customer service right??
 
I thought that this thread was funny at first but now I have just ordered some wood to build a frame and some rope to use as well?

Paul 24-12-2011 14:08
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349565)
You really like to twist things around to wind people up don't you?....there is a name for people who do that on forums.
Tim ?

Wire Man 24-12-2011 17:17
Re: Why can't Virgin Media ever get their customer service right??
 
I have always found the uk customer service very good with Virgin! However I cant say the same when I phoned up to add boxnation the other week because when I got my bill last week they had changed my phone pack to XL from M and added a 08 number thing???? never even spoke about these changes with me on the phone, I can only assume they are on commission? 5min call to Scotland at 2210 at night and it was all sorted. Well done customer service team and merry Christmas

Tim Deegan 24-12-2011 19:16
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Hugh (Post 35349825)
erm, libelous* comments?

Are you stating that the review of your company is not written by your brother, who is a director of your company? If so, and you state that the writer is not related to you in any way, I am more than happy to apologise and withdraw that statement. Otherwise, you are calling me a liar.

btw, I, and many others who have disagreed with you in this thread, have no connection with VM (formal or informal, besides being a residential customer).

*A published false statement that is damaging to a person's reputation
I think maybe you should get your facts right before making libelous comments Hugh!!!!!

The review in question is a site owners review, and not a customers review. So I think you need to wind in in a bit before you make any more libelous comments that could land you in trouble.........And that goes for the rest of you who didn't check your facts before mouthing off.


Now as a mod Hugh, you should know better than to try and take this so far :notopic: , especially as your only intention for doing so was to personally abuse someone.

Maybe you should seriously consider your position as a mod, before you get the whole site in trouble.

---------- Post added at 18:16 ---------- Previous post was at 18:15 ----------

Quote:
Originally Posted by Paul M (Post 35350297)
Tim ?
More personal abuse from a mod who should know better!

Jameseh 24-12-2011 19:16
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35350426)
Maybe you should seriously consider your position as a mod, before you get the whole site in trouble.
With who, the magical forum fairies?


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