Re: VIP/VIP+ New and Improved VIP Package
 

Could someone point me in the direction of where to find the email address please?

Re: VIP/VIP+ New and Improved VIP Package
 

Re: VIP/VIP+ New and Improved VIP Package
 

If you email neil.berkett@virginmedia.co.uk about this, your case will be assigned to Diane or one of her colleagues.

I don't think it's a good idea to post Diane's email address or phone number on here without her permission.

Re: VIP/VIP+ New and Improved VIP Package
 

[QUOTE=cwj2008;35065355]Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane



This is the one i had no mention about new contract and word a bit different
are you already on vip package

---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------


This confuses me IF TRUE.

Diane is saying that the HD channels WILL be included in the VIP package at no extra cost* (no idea what the * represents).

If this is the case why do we have to chase her to get the £7 credit now and why the 12 month contract?

Re: VIP/VIP+ New and Improved VIP Package
 

[QUOTE=The Yank;35065370]I just contacted the chief Execs office to clarify my position as I had not heard anything since my phone call with Diane on 20th July and was told that the Sky HD channels would be added for no extra charge, they have all the details of people who have contacted them about this.
I shall wait with baited breath.;)

Re: VIP/VIP+ New and Improved VIP Package
 

summary of emails between me (Brain!) and Diane not sure about applies to only one HD and one standard



Hi Brain
Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
We are currently re-evaluating our whole VIP package but this can take some time but by early 2011 we'll be able to let you know what the changes will be. In the meantime we are pleased to let you know that if you want the HD channels adding to your account we will manually discount the charge, so it's free for the next 6 months.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
If you agree to this discount, you will be entering a new 12 month contract. Can you please reply to this e-mail advising me if you wish for me to action the changes on your account.

Kind regards
Diane

Diane

I confirm that I wish to take up the new HD channels discounted for 6 Months and I will be entering a new 12 month contract,and as I have 2 boxes take it the discount will apply to both boxes

thks


Hi Brain

The discount is only for 1 of your boxes as the VIP bundle is only 1 HD box and 1 standard box. If you have more boxes you can add the HD but there will be the £7.00 charge.

Thanks Diane

Re: VIP/VIP+ New and Improved VIP Package
 

Sent you PM (prob a breach of forum rules to post personal VM email address here)

Re: VIP/VIP+ New and Improved VIP Package
 

Re: VIP/VIP+ New and Improved VIP Package
 

Diane is not working today,had a out of office email from her,spoke to someone elso on the number quoted and was told the channels will be added manually starting from monday in the order that the channels were ordered and could take 3 days!


Nuff said

:shocked:

Re: VIP/VIP+ New and Improved VIP Package
 

Do you have permission of the e-mail recipient to pass on their e-mail address like that? If not then you should not be passing anything on, even in private message.

Re: VIP/VIP+ New and Improved VIP Package
 

Sorry didn't mean to cause a fuss I now have the email address and I didn't ask for it to be put here anyway I asked if anyone to point me in the direction of where I could find it.

Re: VIP/VIP+ New and Improved VIP Package
 

Sorry

Re: VIP/VIP+ New and Improved VIP Package
 

I had the same email about the £7 discount and the 12 month contract. I replied asking if

1) as I'm entering a new 12 month contract will the price be the same as new customers. i.e. £82.50 for 6 months then £89.50.

2) Why is it a new 12 month contract as premium channels only normally need to be kept for 30 days?

No reply yet.

Re: VIP/VIP+ New and Improved VIP Package
 

Some people are never happy! So they offer to give you the HD channels free and then you ask for another discount? If I was Virgin Media, I'd tell some people where to go.

Surely the new customers would be paying the £7 anyway, bringing their price to the same as yours?

Re: VIP/VIP+ New and Improved VIP Package
 

But it's not though is it! It's £91.49 not £89.50. I'm not asking for another discount, I'm asking for consistency.