Re: Please help a dummy
 

Can't imagine why the lines are so busy ;) Hang in there, it's a free number after all :p:

Re: New Speed Upgrades 8th March. (Part 4)
 

thing is, I was filling the form via the "upgrade your speed" link and it TOLD me that my area was READY :S

Re: New Speed Upgrades 8th March. (Part 4)
 

Re: New Speed Upgrades 8th March. (Part 4)
 

Finally got through and was fobbed off by some old Doris. She told me they weren't allowing through any more upgrades tonight as its slowing the systems down because so many are being done, but she will put a note on the account and it will be done "first thing in the morning....."

....I'm not taking any bets on it NOT being done, BTW!!... ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

Luck you, STB owners can't do it via the web, we are told to ring CS, but when we do half of us get refused :(

Re: New Speed Upgrades 8th March. (Part 4)
 

Who hoo 3meg here i come
i rang up ntl about being upgraded to 3mb
she done it there and then
all i had to do is restart stb,enter pid no's
i never had any trouble with ntl
well done ntl:clap:
1st 128K took 391 ms = 335223 Bytes/sec = approx 2789 kbits/sec
2nd 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec
3rd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
4th 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec

Re: New Speed Upgrades 8th March. (Part 4)
 

But please do try and not be grateful :D :angel:

Re: New Speed Upgrades 8th March. (Part 4)
 

Just booked my 750 to be upgraded on a STB - earliest appointment is Tuesday April 5th - Seems STB users will just have to be patient for a month..... (Thats the Wirral anyways) (taps fingers repeatedly....) :rolleyes:

Re: New Speed Upgrades 8th March. (Part 4)
 

Has anyone been over the limit yet, since the new upgrades have been done ?

Re: New Speed Upgrades 8th March. (Part 4)
 

help

upgraded via the website but still seem to be stuck on 750k

any technicians about?

Re: New Speed Upgrades 8th March. (Part 4)
 

Depends who you talk to on CS....It took 4 attempts before someone said 'yes, no problem'.....'just reboot your STB in about half an hour'


I have to say that I have been getting through to CS and tech support with little or no waiting time over the last 2 days......well done ntl :tu: :)

Re: New Speed Upgrades 8th March. (Part 4)
 

Just upgraded from 750k > 2meg by phoning 0800 052 2000 option 5. I spoke to a nice guy who said it wouldn't be a problem.

However after 20 minutes and numerous manual cable modem reboots I'm still stuck on 750k.

Does anyone know if it should happen immediately or is there an hour or so delay ?

SnoopZ

Re: New Speed Upgrades 8th March. (Part 4)
 

pmsl :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Same here just done it via the ntlworld website link. Says im on 2meg but its not switched gonna reeboot again.

Re: New Speed Upgrades 8th March. (Part 4)
 

Hi guys, I got a new Samsung box fitted today (shineeeeeeey) and phoned NTL as soon as I got home and was able (0800 052 2000 - Option 5) spoke to a very nice lady who said that it should be working straight after a reboot of the box and PC, I have a router so take PC to mean router. After a reboot of the box and router, exactly nothing, no net connection whatsoever.

Went to have dinner, and rebooted everything a few times after dinner. Phoned NTL CS back up and was only in the queue for about 5 minutes, i spoke to a nice man who said everything had been done properly at their end and i'd have to phone TS on their 0845 number, i did so, followed the options and spoke to someone within 10 minutes, it was eventually worked out that they'd sent the box a hit and then deleted the file from the box rather than the other way around leaving us with no way to connect to the internet, he sent a new hit to the box and sure enough it worked first time, after a reboot of everything (again) and a provision and another reboot later, im now downloading at 240Kb/s so all's well that ends well i guess :D