Re: [Update] ALL 20>30Mb upgrade discussion
 

That's what's happening.

Re: [Update] ALL 20>30Mb upgrade discussion
 

VM's firmware updates are trialled through their community forums. There is currently a trial for the R09 firmware of the previous Hub ongoing at present for example.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Downstream is slightly high, supposed to be -3 to +7 but I find the hub likes the power higher rather than lower

Re: [Update] ALL 20>30Mb upgrade discussion
 

whats the procedure then?

I dont see VM asking for testers anywhere.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Because it hasn't got to that stage yet

As was said above the current customer testing is for the D2 Hub to fix the multiple Xbox issue (that doesn't affect the SuperHub)

http://community.virginmedia.com/t5/...ot/td-p/288607

Re: [Update] ALL 20>30Mb upgrade discussion
 

Thats what i would like to know

Re: [Update] ALL 20>30Mb upgrade discussion
 

are they waiting for this to finish before doing one for the superhub?

the forums to be honest are a mess, eg. I posted superhub feedback and within 6 hours it was off the first page as the forum is swamped with fault reports, no staff confirmed they have even read it.

They really need a special feedback page where user's can fill in a form with feedback and that is fed directly to the firmware staff bypassing tech support, and then with an option do you want to beta test and VM contact them for beta testing if select yes.

Re: [Update] ALL 20>30Mb upgrade discussion
 

When any trial is open for initial or more volunteers Mark Wilkin posts on the forum., once the places are filled the post is removed.

Triallists then have a special forum for them only to report bugs in firmware etc.

At least that is what has happened in the past and I see no reason for it to be different now.

It's a matter of being in the right place at the right time. Not the best of ways I admit.

Before you ask I am not trialling any firmware for the superhub as I don't have/want one.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Development runs concurrently I believe. There is a new iteration due shortly for the Super Hub, with further in development (which includes the fabled Bridge Mode).

Re: [Update] ALL 20>30Mb upgrade discussion
 

The "firmware" team wouldn't be able to handle the amount of offered "feedback". Someone needs to filter it.

This is still the case for all trials. Normally someone from tech support sits on the forum to collect the data.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Ok thanks for letting us know pip, so there is a procedure for triallists but is a mess for the rest of us.

---------- Post added at 18:48 ---------- Previous post was at 18:46 ----------

maybe, but that someone shouldnt be tech support.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Who else could it be ? it's normally 2nd line and all of them are good at what they do. I know most of them personally and would rate them very highly.

Re: [Update] ALL 20>30Mb upgrade discussion
 

They would be the best people for the job as they know there stuff and how the system works.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Ah, i double checked and the module is a -6db one, what's the highest it should go mate?

Edit: is it worth removing the module?

Re: [Update] ALL 20>30Mb upgrade discussion
 

-3 to +7, like he just said.

Re: [Update] ALL 20>30Mb upgrade discussion
 

The fact stuff is been filtered out is wrong in the first place, what happens when the wrong thing gets filtered? The problem with tech support been used for 'everything' is they have generic training and are generally overwhelmed as they over used which this clearly proves.

This is why I told that alex brown guy as long as nothing changes I will be giving him all my feedback, since I didnt even get a confirmation from tech support that my feedback was read.

---------- Post added at 19:14 ---------- Previous post was at 19:13 ----------

I doubt tech support know more than the firmware team on how it works. Some tech support I have spoke to at VM leave a lot to be desired. They just a customer service shield for the more specialised departments.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I do not think you realise what our 2nd line team are like, most of them are computer geeks of some description, many are Cisco certified or similar, build websites or computers, write their own Linux ISO's, do anything that you guys may do with computers so do not dismiss them as being generically trained.:erm:

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just wanted to post a quick update a few days on, particularly as I have posted about range problems with the normal hub recently and had been PM'd asking how I was going on.
Superhub range is LOTS better for me in the house. Our iPhones/pods/pads can all finally get connected at the furthest point. That was utterly disheartening with the normal hub - especially as I'd lost my 256 and trusty old Netgear - to lose connection and have to disconnect and re-connect to get a signal back (if we were lucky - being on poorly kid duty means you can't always get out of the room easily to go and re-boot!). The Superhub is giving me dropouts however. I can live with it - it comes back online within a minute or so. Connection wise I'm getting the max up and down http and almost 40mb via nntp - this doesn't come as much of a surprise to me as I regularly got 25mb down on the 20mb connection, but it's nice to have. There are various quirks I wasn't expecting such as RDP protocols and NAS devices working only intermittently but I'm sure I can iron them out.

Of course no one will see this or take any notice of it because everyone's too busy ripping shreds of each other and trying to score points..

Re: [Update] ALL 20>30Mb upgrade discussion
 

Since none of the end user gear is Cisco, it doesn't really matter whether they're certified or not. Nor does anyone build websites or write linux ISOs using their Superhub.

Re: [Update] ALL 20>30Mb upgrade discussion
 

What I mean by generic is they have to be trained to handle different scenarios, faulty tv, faulty broadband, faulty phone, pc problems, etc. They are not specialised in the superhub.

Of course as I said some seem very off the ball, one staff member on the VM forums posted the 10mbit modem can handle the 30mbit service and then predictably got ripped apart by customers for the mistake, although generally the forum staff are of much higher standard than the phone staff they are hard to get a response from, I had to pm one of them 3 times to get a reply to a thread I made.

Still even a form is better than expecting people to either ring up or post on the forums with feedback. So that would be progression. Then employ someone with the job of filtering out what are genuine bug reports. I dont think there would be that many that someone would be swamped, as the claim is by VM that problems with the superhub are low and that problems reported are significantly down on previous equipment. If this claim is true then why the worry about having a form?

Re: [Update] ALL 20>30Mb upgrade discussion
 

I expect many of them know a lot more than the majority of all the members on this forum so do not dismiss people that you have no idea about unless you have met them all personally, they are in the job they do because they are very good at what they do.

Also the majority of our uBRs are built by Cisco we use 7200, 100000 and 120000 series so a grounding in Cisco would be a good thing to have.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Masque you mean like you dismiss us on here?

Re: [Update] ALL 20>30Mb upgrade discussion
 

When have I done that, I offer sound advice whenever possible.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Never said they were bad at their job. Just saying your rant about them being all Cisco certified ISO building website admins is totally irrelevant.

Anyone can be all Cisco certified to the ears and still be absolutely clueless about a Netgear router. My linux ISO building skills are totally useless when it comes to troubleshooting a cable modem and just because I can run a website does not mean I have the faintest idea about how to support an internet connection.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Found this little nugget

"on 01-02-2011 12:47

Hi daveyrb,

I can confirm that we are looking to implement a bridged mode on all of our hubs. With regards to a release date for this firmware revision we are working towards a year quarter 2 release.



Regards,

Jxxx

Help & Support Forum Team"

So that would put it sometime after March end.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Do you really think that they do not have test benches so they can test everything to within an inch of its life, then anything they find can be reported to the correct people.

If a certain issue raises its head they can emulate it with the same equipment just as any other support team can.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Once again putting words in my mouth I never said. Please stop with your zealous rants and read a post properly before responding.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I met the netgear guys that created the hub the other day in person and they are really switched on. They basically have a plan for anything we decide needs to be done .. they predict and have a fix ready for issues, before we find them .. I say issues, not faults, as they have been designed like this ..

They are very approachable and the test team VM side works very closely with them.

As for test benches, they have an awesome lab .. lol

Re: [Update] ALL 20>30Mb upgrade discussion
 

I am not putting words into your mouth and you did add on after my post.

Re: [Update] ALL 20>30Mb upgrade discussion
 

yep I found that also now, thanks.

alex brown has replied to me saying he is going to look into the forum situation in regards to superhub feedback.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Can't work VM out. Why oh why do they need to offer retention deals and have to put up with all the haggling? Why can't they offer a service at a fixed price for all customers and if some people don't like it tell em to **** off. It's not like VM need the customers lately as they've in the most killed the dodgy markets and a lot of the free-loaders are now having to pay for what they get.

It kinda ****** me off that I've been a loyal customer for many many years and never threatened to leave or failed to pay my way.. and when I want something from them I get passed from pillar to post with no result!

ok LOL Can someone tell me what the retention number is LOL.

Re: [Update] ALL 20>30Mb upgrade discussion
 

So how do I approach them ;)

What you posted makes the delay's seem VM's side rather than netgear's side.

---------- Post added at 19:51 ---------- Previous post was at 19:49 ----------

I do agree and VM really need to nip this retention stuff in the bud but they wont. Cant help thinking that normal prices will be inflated to compensate for the lower price deals which probably hundreds of thousands have.

Have a Superhub and been charged for 30Mb?
 

If you are one of the unlucky ones who paid £30 to get the 30Mb upgrade perhaps this may interest you.

You will have already had to have the Superhub before you asked for the upgrade!

Re: [Update] ALL 20>30Mb upgrade discussion
 

An update takes a lot of work between both sides and costs a lot of money, it make sense to make sure they are few and far between.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I'm doing a Cisco course and trust me, it doesn't just cover Cisco stuff although of course their equipment is given a big push every now and then. It's all aspects of computer/network/OS maintenance and repair among other things. Yeah, routers have come up in some depth, too.

Just as a general thing, I think the right term would be compile their own Linux builds, then create an ISO. But more to the point I think it was mentioned more as a reference to the ability level of the techs in question, i.e. more competent than most.

I've heard Q2 2011 mentioned as well, so we're looking at what, start of April at the earliest for Super Hub bridge mode? I don't quite understand what takes a bunch of paid professionals so long to make one or two updated firmwares, especially when the (mostly) free DD-WRT firmware usually has two to five updates quarterly, and we're talking various different versions for a plethora of seperate chipsets most of which work incredibly well with only very minor bugs. Maybe they're not as good as VM thinks? After all it is hard to gauge the competence of a person who's very good at something you only have a passing knowledge of.

It's all idle speculation though...

Re: [Update] ALL 20>30Mb upgrade discussion
 

Took the module off and its increased to 15-16db, assumed it was a + as it didn't say -6 on the module.

Re: [Update] ALL 20>30Mb upgrade discussion
 

It's a +6dB Forward Path Attenuator. It adds 6dB to the forward attentuation. Removing the attenuation increases the resulting signal.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Was thinking of adjusting my power levels as they are also slightly high , not got time to wait for an engineer , can you buy the attenuators anywhere ? And what would I need if my power level is 8.8 ish , is it worth messing with ?

Re: [Update] ALL 20>30Mb upgrade discussion
 

Are you having any issues? if not leave well alone.:)

Re: [Update] ALL 20>30Mb upgrade discussion
 

You can get them off Ebay easily enough. Personally I had problems when my power level went above +7.5dB (stability issues) but the Superhub is supposedly more tolerant of higher power levels than the VMNG300 I have, so you may or may not see issues at those levels. Ideal is still <7 though.

Re: [Update] ALL 20>30Mb upgrade discussion
 

got an email saying they need to check some details about my account etc etc so phoned up 150 and i'm getting the SuperHub next week

Re: Have a Superhub and been charged for 30Mb?
 

It's only what many of the Virginmedia staff who post here have already been saying over, and over again

Re: [Update] ALL 20>30Mb upgrade discussion
 

Oh dear, someone chose to design in "issues"? If the "issues" can be predicted, why were they not eliminated before now?

Re: [Update] ALL 20>30Mb upgrade discussion
 

Only prob it doesn't say which year :D

Re: Have a Superhub and been charged for 30Mb?
 

Also on Virgin's official forum

http://community.virginmedia.com/t5/...AQ/td-p/322871

2) I've already got a SuperHub/VMNG300 modem, do I need to pay the activation fee?

No, a small number of customers that already have a Super Hub or VMNG300 modem will not have to pay the £30 activation fee to upgrade to 30Mb. We’ll let you know of any plans to automatically uplift customers onto 30Mb should this take place

Re: [Update] ALL 20>30Mb upgrade discussion
 

I saw it and took notice! I've got my superhub on the way and was worried about wireless signal as a few ad complained about it not reaching as far as others.

Re: Have a Superhub and been charged for 30Mb?
 

There are a few though who have been charged even though they already had the superhub.

How could they poster have rung up and had it refunded if he had not been charged for it?

There are also still posts on this forum where offshore especially are telling existing superhub customers they will be charged.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Why so many firmware updates? To date the Super Hub has had none since entering the wild, and the R20 was released during customer pilot. By that point a newer firmware would have already been well into development, then you have to factor in implementation and user acceptance testing and a controlled trial. The bridge mode demand only started at that point, so obviously it takes time, and probably until after Christ gets attached to his sunbeam that that particular feature will make an appearance. I think its safe to say that should VM develop any other gateway in the future that bridge mode will be there from the offing..

Re: [Update] ALL 20>30Mb upgrade discussion
 

I wouldn't agree with you there whizzard. I and many others had voiced concerns about it long before the superhub was released on the scale it is now.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Indeed you did, though it's only been the VM CPE of choice for a little over 10 weeks as we speak.

Re: [Update] ALL 20>30Mb upgrade discussion
 

No, someone chooses to design .. issue's are a factor of design and what one company perceived to be an issue, isn't necessarily a fault.


The reason for the delay in update isn't known to me, maybe they need something that takes a long time to code ? or order ? I've never created a firmware upgrade for a router, so have no idea.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I agree 100%,the issues are a design flaw which I am also 100% certain Netgear had foreseen.

It wasn't their design though, it was VM's. VM made the spec, I assume, and put it out to tender.

I wonder how much this firmware upgrade is costing them? They certainly won't be getting it free!

Re: [Update] ALL 20>30Mb upgrade discussion
 

Someone in VM chose this design. You - VM - are now admitting "issues" in your own design. Whether the 'switched on' netgear guys advised the design, or against it, I'll never know. But since they now I think the VM designers need to listen to them more.

Re: [Update] ALL 20>30Mb upgrade discussion
 

https://www.cableforum.co.uk/images/...011/02/104.png

Upgraded to 30mb but my download speed has barely changed. Upload speed has gone up though.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 307000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 114 55616000 Kbits/sec 307000000 Hz 13.2 dBmV 43.2 dB Hybrid
Locked QAM256 113 55616000 Kbits/sec 299000000 Hz 13.6 dBmV 43.4 dB Hybrid
Locked QAM256 115 55616000 Kbits/sec 315000000 Hz 13.0 dBmV 42.6 dB Hybrid
Locked QAM256 116 55616000 Kbits/sec 323000000 Hz 12.8 dBmV 43.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 43.9 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 18098
Max Traffic Rate 32220000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 18097
Max Traffic Rate 1111000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Re: [Update] ALL 20>30Mb upgrade discussion
 

Downstream power levels too high! Ring in and get them out!

Re: [Update] ALL 20>30Mb upgrade discussion
 

They told me even though i have a superhub i have to pay £30, plus if i do upgrade to 30Mb i will lose my 6 months half price promotional deal and be paying £37 per month for broadband, surly this is not right? :S

Re: [Update] ALL 20>30Mb upgrade discussion
 

You will not have to pay the £30 but you would lose the promo deal as all those taking the 30Mb have to revert to standard pricing.

It is stated on the website page.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I might as well cancel the whole service and sign up again since i only got activated on 5th Feb

What about if i upgrade to 50Mb, will i still lose the 6 months promo deal?

Re: [Update] ALL 20>30Mb upgrade discussion
 

downstream power levels are too high.

Re: [Update] ALL 20>30Mb upgrade discussion
 

- I work for VM but anything posted is my own work ..

Re: Have a Superhub and been charged for 30Mb?
 

They can call up and get a credit for the £30.

Re: [Update] ALL 20>30Mb upgrade discussion
 

If you call up the above is what is to high, they should be a lot lower.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just for reference purposes, my superhub is running at 8.9 to 9.1 dBmV without any major issues.

Re: [Update] ALL 20>30Mb upgrade discussion
 

They can but if the are issues then it will probably be the power levels.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Good start. Got my revised contract through for the installation and upgrade. The free upgrade showed a total of £18.50 extra, and the installation charges showed a total of £70...

Apparently someone entered it wrong, and the order had to be cancelled and re-entered.

VM Customer Services - please try better...

Re: [Update] ALL 20>30Mb upgrade discussion
 

Ok well here's something to think about.

I phoned to upgrade to the 30MB on the 1st Feb, router was delivered and activated on the 3rd.

On the 4th i get my new contract which didnt look right to me.

I WAS paying £45 per month for basic phone, TV XL, V+ HD & 20MB broadband.My retentions / loyalty discount (whatever you call it) comes out at -£30 per month

My NEW contract for the same services except with the upgrade to 30MB was showing at £55 per month. My retentions is now only -£20 per month

However, i specifically asked the lady when I phoned up wether the new service would change my monthly bills and she said NO.

So, I phoned up virgin to either get my price put back to £45 per month or cancel the 30mb and go back to my 20mb on £45 pm.

after a relatively short call with the operator looking at the logs on my account they have put my extra £10 loyalty discount back on and I have received the new contract this morning and all is good.

So, im paying £45 for, basic phone, TV:XL, V+ HD Box & 30mb Broadband!

Re: [Update] ALL 20>30Mb upgrade discussion
 

They upgraded my internet to 30Mb going to pay £30.74 per month for Phone M + Broadband XL. Stats look good, didn't have to pay the £30 charge, its the Indian call centres who are trying to charge customers £30 even if they have a superhub, UK call centres dont.

https://www.cableforum.co.uk/images/...011/02/103.png

Re: [Update] ALL 20>30Mb upgrade discussion
 

Well not offering deals involving 30Mb lasted a while BenMcr et al.

£30 / month discount on a £75 / month package. Nicely done Mr Richards, hugely amused that VM have so much confidence in themselves that they do deals like this.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I wouldn't say it's an official deal though, more like an exception because the previous agent messed up and didn't advise that the price would indeed go up

Re: [Update] ALL 20>30Mb upgrade discussion
 

hi,

just had my sup-hub turned on.

2 pc's wired/lan to hub only one showing lights on hub & 1GB connection on that pc .

should all lights ie green/yellow be on per lan & should my 2nd pc show 1GB connection ?.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Has the second PC got a Gigabit ethernet adapter in it?

Re: [Update] ALL 20>30Mb upgrade discussion
 

hi,

NO , it only shows 10/100 .

thought it would have 1GB as it is my sons pc with a higher gaming spec.

is that why the led is ORANGE ??

i have also a xbox 360 & ps3 connected via lan,again only one has green led,looks like one has a 1GB lan connection.

Re: [Update] ALL 20>30Mb upgrade discussion
 

After speaking to Customer Services last Friday after recieving the letter about the upgrade they told us that becasue we're on a retentions deal/loyalty discount that we would not be able to upgrade atm.

But after reading the forums on the web and reading that some customerx on similar deals have been able to upgrade I rang Virgin back again this afternoon to ask again and the very helpful lady said that those that are on retentions and have been given upgrades SHOULDN'T of had them and that they're working internally to make sure everyone is aware of this. She also said that they would have more info for exsisting customers by Friday and have been adding to the list for a call back.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Only the PS3 has a Gigabit connection as far as I'm aware, the Xbox is only 10/100

As you have deduced the Green shows a 1Gbit link speed between the Hub and the device, orange is 10/100 link speed

Re: [Update] ALL 20>30Mb upgrade discussion
 

Bah! Just got my new contract through. Monthly price has gone from £33 to £69 CS don't understand that I'm on the virgin media partner deal and not on a retentions deal. The guys at the Nottingham center are trying to sort it out.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I went for the upgrade on Feb 1st and an engineer is supposedly arriving tomorrow. Every step of the way during ordering the upgrade I was shown that I would be charged £30 for the upgrade, but I've just now received my letter about the upgrade and it shows this on the back:

http://img143.imageshack.us/img143/9328/virgin70.jpg

I've viewed many, many pages of this thread, not done yet, but so far I haven't seen anyone else being charged 70. What should I do about this? :mad:

Re: [Update] ALL 20>30Mb upgrade discussion
 

Call Customer Services and ask them what is going on and ask for the £40 to credited back which they will do as long as you have not insisted on an engineer otherwise that is chargeable.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Ok, I've since been on the phone with customer support and a nice irish sounding chap took £40 off the charge, making it the standard £30. All sorted, Looking forward to the upgrade :D

Re: [Update] ALL 20>30Mb upgrade discussion
 

A nice easy call and all sorted for you, remember to post your speed once you are installed.http://speedtest.net.uk/

Re: [Update] ALL 20>30Mb upgrade discussion
 

am I the only one here paying normal price for this service? :)

https://www.cableforum.co.uk/images/...2011/02/87.jpg

Re: [Update] ALL 20>30Mb upgrade discussion
 

The are many paying the standard price and therefore can be upgrade quite easily for the one of cost of £30, I am getting mine on sometime Friday via courier.

Re: Have a Superhub and been charged for 30Mb?
 

Which is the whole point of the OP, to inform them of that.

How's this post ended up in this thread?

Re: [Update] ALL 20>30Mb upgrade discussion
 

I had the same - they said the original order had been incorrectly entered and had to cancel it and re-enter.
My monthly charge apparently increased by £18.50.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Would this be why I am only getting 0.98Mb/s upload?

Mind you my d/l speed is AWESOME!!!

Re: [Update] ALL 20>30Mb upgrade discussion
 

Your area hasn't received the faster uploads yet so you only get 1Mbps upload until Virgin decide to upgrade you.

Keep an eye on the faster uploads schedule for when that will happen, it will be between now and March 2012.

Re: [Update] ALL 20>30Mb upgrade discussion
 

[QUOTE=Chrysalis;35170079]am I the only one here paying normal price for this service? :)

No. :rolleyes: like Masque I get mine on Friday at the going rate.

I actually got my packages sorted via customer complaints phoning me!

Now got 30mb BB : M phone : V+HD and a V HD multi-room XL-TV for £59.74pm on a new 12 month contract. Plus there's a one off £79 charge. £30 for the BB upgrade and £49 for activating the new V+ box.

I managed to get them to wave the installation fee for the new box as seemingly they don't post second boxes and have to be installed. So I did get something of a little victory.

Roll on Friday :)

The VM lady's last sentence to me before leaving was " Don't believe everything you read in forums". I wonder what she meant by that? :erm:

Re: [Update] ALL 20>30Mb upgrade discussion
 

Depends what you said to her about seeing information on forums.;)

Re: [Update] ALL 20>30Mb upgrade discussion
 

I told her every bugger was getting summat for nowt and I wanted on the gravy train or else! She said or else what? I said or else I'll pay the going rate.

I just mentioned how it sucked that people were commenting in forums how they were managing to get "special deals" and others had to pay the normal going rate. I still think there should be a fixed price with no deals for anyone.

It's not like you're forced to have these facilities, to me they're a luxury unlike water/gas/electric.

Just checked when my area gets upgraded.. Not till June! Typical! lol

On another note.

Are there diagrams that come with the new hub? As in where you plug everything?

I ask cos I've never had a router. At the moment I have a PC with 2 network cards. One from the modem and the second going to a netgear gigabit ethernet switch (GS605) and from that cables go to my other PC/laptop/xbox360/ps3. I have no wireless connections (mainly cos I can't work out how to do it LOL).

I'd really like to just replace the modem with the new hub and keep the netgear switch.

Thanks

Re: [Update] ALL 20>30Mb upgrade discussion
 

Re: [Update] ALL 20>30Mb upgrade discussion
 

Thanks for the link. Seems it's just a case of swapping the modem for the hub.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I ordered the upgrade on Friday (4th) and the guy on the phone said it would be with me today, I never got no confirmation email, or even told who the courier was. Needless to say nothing has showed up no hub or missed delivery card.

I think I'll phone them in the morning to confirm whats happening

Re: [Update] ALL 20>30Mb upgrade discussion
 

I think it's less a case of designing in issues (seeing as the hardware is modified Netgear CG3xxx series in a VM logo case) and more a case of complete oversight, combined with rushing to get the product out. I'd rather have waited until March and had a much improved Super Hub with bridge mode already built in so I wouldn't have to moan, but obviously in terms of "New For 2011" business plays and reordering of the broadband tier system that doesn't work.

I do however believe VM when they say the Super Hub is their most successful product yet because most people have little to no idea about computer systems. Because it's simple. However, that does prove most people going for the fastest tiers which need the EuroDOCSIS 3 of the Super Hub actually get very little benefit because their internet use can be classed as "light". In my experience, the thing falls to pieces under heavy traffic whether that be LAN, WAN or both. Whereas other routers don't.

That works for the most part, but if the "one company" in question happens to be designing the kit in some way, the other company paying for the privilege would do well to listen. That's a general comment, but it applies to VM well enough.

Re: [Update] ALL 20>30Mb upgrade discussion
 

On my 3rd try over the last few days.
Retentions dept have upgraded me from 20mb to 30mb tonight.

No charge of £30, as I have the super hub just now.
And no Loyalty Discounts has been taken off.

Asked why on both calls before today, they wanted to take all loyalty discounts off.

I was told, as of 5pm today the system is now allowing 20mb to 30mb upgrades without the loss of any loyalty discounts. But you must renew your 12 month contract.

Line Rental 17 January - 16 February £12.24
Additional Loyalty Discount 17 January - 16 February £-3.00
Triple Combo Loyalty Discount 17 January - 16 February £-27.00
Talk Weekends 17 January - 16 February £0.00
TV Size: X L 17 January - 16 February £25.00
1 Add Set Top Box(es) 17 January - 16 February £15.00
Add Set Box(es) Discount 17 January - 16 February £-9.40
Broadband Size: X L 17 January - 16 February £37.00

Total per month £49.84 (Same as before)

Im well pleased.

If your on 20mb and have a super hub just now, it's time to call them back.

If you are on 20mb without a super hub, then you will be charged £30 (for the hub) and you will keep your loyalty discounts.

The speed upgrade was done in mins, and I asked for my account to be noted with the fact there is no change to my monthly fee, and no charge for the hub as I already had one.

The retentions guy (uk) gave me both his name and dept.

Re: [Update] ALL 20>30Mb upgrade discussion
 

My 30Mb is now up and running

https://www.cableforum.co.uk/images/...011/02/101.png

I am happy with it.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Well they did say systems and offers were getting changed at the beginning of this week :)

Re: [Update] ALL 20>30Mb upgrade discussion
 

Well fingers crossed when Customer Services calls me back later this week, they say the same thing to me! :) (See my post on page 112)

Re: [Update] ALL 20>30Mb upgrade discussion
 

@adzzzbatch, sod waiting, call them in the morning.


https://www.cableforum.co.uk/images/...011/02/100.png

Above speed was on a wireless connection :)

Even better when wired. :shocked:

I just need to wait for the 3mb upload upgrade in my area in 2 months now.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I got a call this morning from the agent I spoke to last week. He said that an email had arrived allowing the upgrade to 30Mb without the loss of any discounts (I wont say retention discounts as VM offered it without any threats from me to leave etc). Engineer install 24th Feb, £30 on next bill. New 12 month contract but wasn't planning to leave any time soon, so it seems VM have decided they want all those £30's after all.

Cheers
Grim

Re: [Update] ALL 20>30Mb upgrade discussion
 

Only if you don't have the Super hub just now.

I still don't understand why they send an Engineer out to some users.
It is simple enough to change the old modem and router to the new super hub.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Thanks for your replies and @aductedcraig

I much prefer the term loyalty discount too, as we didn't threatern to leave either but it was noted that we've been customers for a long time so they had a look at what they could do for us. [OFF TOPIC]

Anyway it all looks alot more possitive this evening then. I must admit I was a bit miffed last week at being told we would be able to get 30mb.