| howardmicks |
11-04-2010 10:35 |
Re: Coming Soon to Virgin TV (2010)
Quote:
Originally Posted by Digital Fanatic
(Post 34998894)
The most important thing for Virgin Media was to get the HD channels.. which rightly so, they were proud of getting and wanted to share with all it's customers...
Later, when it came to implimenting the distrubution of the channels a further decision was made not to WASTE MONEY on upgrading soon to be defunct headends.
This was then communicated via VM's My Virgin Media website that it was going to be rolled out in stages and completed by early June.
It does start to put off some of the VM staff on this forum from posting and helping out, when colleagues are being ripped to bits for making a mistake or not knowing as much as others.
Some staff deal with billing and accounts and are not always up to date with things like NGTV rollouts.
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Totally understand what you are saying and we we apreciate that some of you know more than others,Its clear that its the management that are at fault and they are as bad communicating with there staff as they are customers,If the information isn`t passed on to yourselves how are you supposed to relay back to us.This as been my biggest complaint with VM lack of communication and really should have been addressed and dealt with by now,Reagarding the HD Channels as stated in previous post is not the wait that is annoying me and i think most.But the complete lack of information and if it wasn`t for yourself and other members of VM staff sharing what you can on forums we would know nothing,I personally thank you for that and your collegues and hope you will continue to do so.
What i can`t understand is why some of the programs on the new HD Channels where not put onto VOD for a least us waiting could see them,I personally would have been happy and at least shown VM where sorry about the situation but were seen to be doing something to satisfy people that are waiting for the upgrade. |
