Cable Forum - Tivo V6 Virgin Media V6 - Powered by TiVo(new STB)

Hello all. Last week I signed up for the Limited Full House deal as a new customer (with Quickstart - haven't plugged any of it in yet as still moving into new house). Thanks to BenMcr's post on this thread about new customers receiving the V6, if I had instead signed-up this week I would be receiving the new TiVo V6 box, with free engineer installation (according to the website), rather than the older model.

Phoned Virgin to see if they would swap the old TiVo to the new one, but they weren't terribly helpful. Wondering what I should do here, as I am still within the 14 day period where I can cancel, and then could sign-up again as a new customer. I would rather not do that, but at the same time don't want to then have to pay to upgrade to the V6 box later down the line. Further complication is that I signed-up through a friend's referral, so not sure if I would then be counted as a new customer and therefore both qualify for £50. I've yet to e-Sign the contract.

Any advice on what to do here most welcome.

spiderplant

20-12-2016 22:35

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by joglynne (Post 35876846)

Sorry to be a pain but could Ben or Spiderplant give me their opinion whether my pathetic average of 7Mbps down speeds during the worst of my high contention periods, (all evening from 7pm to 1am and most of the weekend) would adversely effect the new Tivo. No other things running on my BB other than my smart phone and laptop.

You have a PM

jb66	20-12-2016 22:52

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by spiderplant (Post 35876898)

You have a PM

Is the the community forum?

OhReally

20-12-2016 22:59

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by BenMcr (Post 35876747)

It's not 1xV6 = 1x100Mbps.

It's 1x100Mbit (or higher) for any V6 boxes an account has.

The V6 uses the home network connection for everything that isn't broadcast TV or broadcast VoD. That includes streaming iPlayer, YouTube and Netflix, and all connecting all the other apps.

So, every time a V6 streams Netflix or Youtube it's using the home internet connection if I understand you correctly. This is about 25 megabits from what I can see.

So - 2x V6, each streaming @ 4K is 50 megabits instantly used up, are you seriously suggesting that just that alone isn't going to make the network creak just a bit at the seams?

---------- Post added at 21:59 ---------- Previous post was at 21:56 ----------

Quote:

Originally Posted by bebop (Post 35876892)

Personally, I'd cancel. Leave it a few days or a week or so and reapply. Or you could try CS and hope you get someone remotely helpful who understand what the word SERVICE means in customer service. Wouldn't hold your breath...

jb66	20-12-2016 23:13

Re: Virgin Media V6 - Powered by TiVo(new STB)

[QUOTE=OhReally;35876903]So, every time a V6 streams Netflix or Youtube it's using the home internet connection if I understand you correctly. This is about 25 megabits from what I can see.

So - 2x V6, each streaming @ 4K is 50 megabits instantly used up, are you seriously suggesting that just that alone isn't going to make the network creak just a bit at the seams?[COLOR="Silver"]

Streaming 4k on a tivo is the same as streaming on a firestick, smart tv or a pc, streaming is streaming it doesn't matter what device you use. Nothing is changing, watching HD in Iplayer on a tivo500 uses 8meg the same as a V6

---------- Post added at 22:13 ---------- Previous post was at 22:08 ----------

Quote:

Originally Posted by bebop (Post 35876892)

hello all. Last week i signed up for the limited full house deal as a new customer (with quickstart - haven't plugged any of it in yet as still moving into new house). Thanks to benmcr's post on this thread about new customers receiving the v6, if i had instead signed-up this week i would be receiving the new tivo v6 box, with free engineer installation (according to the website), rather than the older model.

Phoned virgin to see if they would swap the old tivo to the new one, but they weren't terribly helpful. Wondering what i should do here, as i am still within the 14 day period where i can cancel, and then could sign-up again as a new customer. I would rather not do that, but at the same time don't want to then have to pay to upgrade to the v6 box later down the line. Further complication is that i signed-up through a friend's referral, so not sure if i would then be counted as a new customer and therefore both qualify for £50. I've yet to e-sign the contract.

Any advice on what to do here most welcome.

cancel cancel cancel

passingbat

21-12-2016 00:19

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by bebop (Post 35876892)

Go through to Retentions ('thinking of leaving of leaving us' option) and explain your dilemma. They have more flexible options than Customer Service.

ianch99

21-12-2016 00:32

Re: Virgin Media V6 - Powered by TiVo(new STB)

Does a replacement V6 box mean you start a new contract? I have just received the a "please sign this new [12 month] contract" email after getting a replacement V6 Tivo.

It says :

"You bought: Full House Bundle"

I did nothing of the sort. I just asked for a new Tivo box and the customer service rep mentioned no associated contract change.