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- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - TiVo (https://www.cableforum.uk/board/showthread.php?t=33670455)

All i have had is one email saying the end of march they will contact me.
Fed up
No phone call
No lottery flyer
Zilch!
Ever felt fobbed off

I'm pleased with email at least there being upfront and giving a timetable and hopefully the third tuner will be live.

I think this email is going to everyone who registered even those lucky to have had theirs installed or booked to be installed already.

To be honest, I find the whole thing to be completely disorganised. Phone calls to some who have registered for install. Some people getting it free, now this ticket thing and an email that says end of march.

Got my email as well this evening. Atleist it's some kind of acknowledgement at last.

the thing that gets me annoyed a bit is .... lucky lotto / raffle tickets are going to those who didnt even register and those that did register are being told they will be contacted at the end of March just before its thrown open to all .... Sorry VM thats just not treating the customers who registered right IMHO

add to that the reports that quite a few features arent yet finalised it appears that the box is actually unfinished to a certain degree ... very poorly handled launch/pre launch and any new deal for VIP customers (which they still havent announced) needs to be very good to regain brownie points with me

why should a new customers have priority over long term exsiting customers?

Got that email too. Had a letter from VM today but all they were offering was free mobile phones.:mad:

Quote:

Originally Posted by trueblood (Post 35176095)

Got that email too. Had a letter from VM today but all they were offering was free mobile phones.:mad:

just gopt the email twice ,can not see much differnce in it to the one you get when you register your interest in tvio

Got the Thank Tou for registering email at 20:39pm tonight.

Quote:

Originally Posted by savvychels (Post 35176022)

Darn - not only did I not get the flyer (I suspect I will tomorrow), but no email either (and I pre-registered). That's it - VM must really hate me - *stomps off in a huff*

Just kidding :) As I've said before it'll get here when it gets here

I'm the same, I pre-registered on the 1st December and I haven't recieved a raffle ticket or an e-mail, I am on VIP 50 :mad: Hopefully tomorrow :)

mmmh.... got my 50Mb upgrade today at 2:30ish.

Two minutes it took;
.... Grabbed the modem, replaced with superhub, connected to my PC and scarpered !

No network connection.... access denied.... for a good hour.
Phoned support and they kindly tried to get hold of the installation engineer to come back.... couldn't get hold of him so it was allegedly left with the engineers manager to get the engineer to call me to return....

Did he call back? What do you think.

Finally,... how, I don't know,... got a connection locked (although any change in router settings reset the hub losing network for another 1/2 hr a time.)
ended up with a 'stable' connection around 6ish.

.... took me till now to get all my network points changed over from my previous router settings.
My music server was locked to ip addresses that were previously assigned by my original router.... luckily had a laptop that hadn't been changed that I could connect via old router to 'unlock' my music server.

would have been so much simpler if the superub let me change its ip address/range to that of my old router.... but oh no...'computer sez no'

So, to my point (by way of a rant about shoddy installation staff :td: ) if my TiVo install is anything like that, it's a bloomin good job I have previous experience of TiVo. :mad:

---------- Post added at 00:14 ---------- Previous post was at 00:08 ----------

Quote:

At Virgin Media, our customers come first. Thatâ€™s why weâ€™d like to offer you the chance to order your TiVo service before it goes on sale to the rest of the Great British public which we expect to be in April. Whatâ€™s more, weâ€™ll make sure youâ€™re first in the queue to have your service installed, with priority installation, just for Virgin Media customers.
........... Weâ€™ll be in touch around the end of March !!!!!!!!!!

Priority, eh?

I've got to call the TiVo team tomorrow to book my install.

I've just got a funny feeling that all isn't going to go to plan :confused:

Got my call at 4:45pm, just as I was leaving to go to the Emirates, payed the Â£149 and have been booked for Wed 23rd am, I am triple XL and registered on 1st Dec, got home after the game to find I have the email saying I will get a call by the end of March!!!:dozey:

Quote:

Originally Posted by sjc1951 (Post 35176197)

Can I ask if you were an S1 subscriber or one of the original 1 in 1000 people. I ask because two people at Virgin told me in the last 24 hours that these were the only people to get the box. when I queried why other people were also getting it I was told that they weren't and that my sources were either wrong or lying :dozey:

I was not a S1 subscriber, all I did was register on 1st Dec, been waiting ever since like everyone else!!