Re: The energy crisis
 

Strange indeed, OVO allow me to change it, as did British Gas and EDF.

They would not generally allow you to set it lower than their recommended, but you could set it higher.

This review score on trust pilot is ....... interesting ...
https://uk.trustpilot.com/review/www.scottishpower.com

Re: The energy crisis
 

The planned reduction came with a bill. I could not lock it online, so had to do a one-to-one chat with an operator.

I shall try to get a response from their website to make an additional payment and raise it to where I want it to be. To get onto the site, you have to log in, then wait for an email that gives a one-off access link.

But the past couple of days has seen no such emails generated.

Re: The energy crisis
 

This all sounds terribly dated, Octopus give me log in access as well as an APP, I just log in and change the DD instantly I can even withdraw credit to my bank account at a click of a button.

You have no alternative supplier you can switch to to make your life easier?

Re: The energy crisis
 

I've had a good look, and they all come out within pence of each other.

I did find Scottish Power offering "Green Flexi Feb 2026 EM1" (saving £26.99 pa) and "Help Beat Cancer Flexi Feb 2025 TM1" (saving £75.77 pa) but that would mean locking myself into tariffs that could end up more expensive if the wholesale prices drop.

Re: The energy crisis
 

Re: The energy crisis
 

If it's only a few pence difference then consider swapping to a supplier that gives you easy full control of your account via webpage or mobile app without you having to talk to a human, I would think it would make your life easier wasting time on the crap Scottish Power are doing to you.

You don't even have to tell Scottish Power you're leaving the new supplier does that and any credit gets transferred over.

Re: The energy crisis
 

I just had a call from them to say that they had seen my requests to be allowed onto the site, and that a technical problem had been sorted. But I couldn't put the DD back to what it had been on the phone. For that, I had to access the site. It only took 3 attempts to do so. All sorted now.

Guess what was on their website?

Re: The energy crisis
 

It's a mis-print, they mean joint Last place. ;)

Re: The energy crisis
 

The results are here, they came 6th but I find it laughable they scored higher than Octopus.

https://www.citizensadvice.org.uk/wa...tomer-service/

Re: The energy crisis
 

Agreed.

Which? actually puts Scottish Power in last place (51%) and Octopus at the top (78%). This comes from a survey of over 10,000 energy customers plus Which? analysis.

Re: The energy crisis
 

The gas prices have plummeted. Today I pay 3.95p. Tomorrow I expect to pay close to 3p

https://www.bbc.co.uk/news/topics/cxwdwz5d8gxt

Re: The energy crisis
 

I have always been with SP

Re: The energy crisis
 

Been on Gas Tracker a couple of weeks now and have been paying between 4.44 and 4.87 p/kWh which is a saving of approx. 40% over SVT.

Remember that at the beginning of the year, they put up the Gas SVT to 7.52p from 6.99p when wholesale prices are at their lowest for a year or more. What a rip-off ...

---------- Post added at 18:59 ---------- Previous post was at 18:35 ----------

Really good site to follow the current and historical Agile & Tracker rates: https://octotrack.co.uk/region/h-southern-england

Re: The energy crisis
 

“We scored 2.9 out of 5” :D

Re: The energy crisis
 

I am on that region but my rates are always lower by 0.20p-025p :shrug: